Brown & Merry Aylesbury reviews

★★★★★ 5/5

Google

I contacted Brown & Merry regarding selling my home and have had a wonderful experience throughout this process. I have been in regular contact with numerous staff members at the branch especially Justin, Alan, Will and Aliya. They have all kept me in the loop with regards to the sale of my property, which I really appreciate. The other sale advisors over the phone have always been incredibly helpful whenever I have needed advice at that time. All staff have made me feel at ease and I am extremely happy to have successfully sold my property with their help within such short time frame. I highly recommend this company to anyone who is wanting to sell their property with the help of friendly and experienced staff.

Pauline · 24 October 2022

★★★★★ 5/5

Google

Highly recommend. We dealt with Will and he was very helpful, understood our needs and was spot on with regard to properties selection. He was also very knowledgeable about the area. Thank you!

Elodie · 28 November 2023

★★★★★ 5/5

Google

Very positive experience with Beth as a mortgage advisor. Responses fast and full of the information we needed. Any problem that came up (mostly caused by me) was solved quickly and easily.

Finbar · 4 November 2025

★★★★★ 5/5

Google

Brown and Merry dealt with the sale of my house and it was the best experience I ever had with an estate agent. It was 6 months with many ups and downs as the housing market went through a bit of a crisis. They stuck with me and went the extra mile to sell my house. Unlike other agents who were not proactive, B and M rang round people and the person who finally bought my house was a person who had been contacted by these wonderful people. They are happy with the house and I am very happy at my forever home. Will and Martin especially put up with my questions (and fears) and encouraged me when I was going to give up. I will never forget the great service you did for me. Thanks guys for holding my hand right to the end.

Allison · 28 November 2023

★★★★★ 5/5

Google

Estate agents can often get some bad press, so I feel it’s only fair to share the positive experience that I’ve had with the team at Brown & Merry in Aylesbury, and specifically Martin, the Branch Manager. From the first call, he was informative and professional, offering clear and welcome advice and insights into the local housing market. He showed enthusiasm, perfectly balanced with empathy for my personal situation, and is simply a really good guy. If only all estate agents were the same! Brown & Merry are very lucky to have him. I will be recommending him to friends and family at every opportunity.

Kellie · 24 October 2023

★★★★★ 5/5

Google

Matthew McEnery & Sophie Terry! 100% deserve more than 5 stars. They dealt with us. Understood our personal situation and was instrumental in signing for a property in a quick turnaround time successfully. Brown and Merry is a great company here in Aylesbury and will definitely recommend them and the staff. All very professional and with a personable approach. Don't hesitate to try them, I'm sure they can help you too! Thanks Mathew and Sophie! :)

Murtaza · 24 October 2022

★★★★★ 5/5

Google

Brown and Merry have been fantastic agents for us for over 7 years. Always very pro-active and responsive, they are a pleasure to deal with and I would highly recommend their services.

Early · 10 October 2025

★★★★★ 5/5

Trustpilot

Hemel branch Elliot Mortimer was so…

Hemel branch Elliot Mortimer was so helpful and on the ball and our move went all great thanks to his hard work and help thank you Elliot !

Chloe · 29 May 2025

★★★★★ 5/5

Google

Had a great experience with Brown and Merry-Aylesbury! Beth Stanbridge was excellent at communicating all the details with us and has helped ensure our house buying process has been a smooth one.

Jeyendran · 24 March 2025

★★★★★ 5/5

Google

Brown and merry worked hard to help me in so many ways,kept me informed with everything and with emails and calls. I actually can't fault them.Great communication anytime I needed a question they were always happy to help. Definitely will use them again in the future. 🙂 …

Wendy · 18 March 2025

★★★★★ 1/5

Trustpilot

Brazen & Uncooth

I just received call from them regarding my property that is on the market, the "young adult" that called me told me my photos are terrible and the marketing is really bad. when asked why, there of course, wasn't much of an answer. I just find this totally brazen and un-cooth to put down small independent agencies with no substance behind your claims that "your marketing is better" when it quite frankly, is definitely not. I purchased my property through Brown and Merry 5 years ago so they have my details on file. When I bought it they had done several price reductions and the agent lied to me about the parking, so thanks, Even if I were to swap agents, it would not be to you.

Laura · 14 March 2025

★★★★★ 1/5

Trustpilot

Brown and Merry - poor management service

Brown and Merry (Stony Stratford branch) were paid to manage my first property-to-let and they have failed miserably in the first two years already. The initial check-in report by their third party initially seemed okay but, it was lacking thoroughness, and the check-out report was far from accurate, costing me a potential deposit re-claim due to omissions within the reports. Despite the fact that I highlighted issues /concerns with the check out report at the time, Brown and Merry have continued to fail to address the issues. Whilst one staff member deals with the check in report, a different member is responsible for the check out.. and whilst the latter impacts the next check in report, the staff don’t seem to talk to each other or see how one person’s lack of input affects the other and both have shown lack of care in addressing the matter that’s ended up costing me financially. According to Alex Read, the inventory check list must’ve been okay “ because it was carried out by a third party” so she refused to even look into my concerns, whilst Sarah Richardson has failed to reply to any of my emails for 3 months. And whoever did the house inspections must have a filthy standard of living as they didn’t notice the mould in every room of the house.. result of the poor maintenance by the tenants, which Brown and Merry’s third party also failed to comment on in their reports. They also failed to comment /address the tenants on the items stolen so I’m contemplating putting in a police report against my former tenants… Also, Alex Read at Brown and Merry advised my new tenant that she would be free to redecorate my house as she pleased, which Alex advised without checking boundaries from me first as I had not given permissions for any change. There’s a whole list of issues with these estate agents - the above doesn’t even touch the surface ..

Emma · 6 March 2025

★★★★★ 5/5

Google

We used Brown and Merry to sell our house and I would highly recommend them. Justin was very thorough when he came to value the house and was really clear on the next steps. Russell and Ed did a great job of arranging viewings and showing people around our house. They were particularly good at giving us feedback promptly after the viewing. Once we had accepted an offer Charlotte was extremely helpful and efficient at updating us on what was happening with our buyers and responded to my emails almost instantly even during the busy Christmas period. For us, this made the whole process a lot less stressful as Charlotte was always able to provide updates for us and chase the necessary person on our behalf. Would definitely recommend this team to anyone looking to buy to sell in the Aylesbury area.PositiveResponsiveness, Quality, Professionalism

Aaron · 24 October 2021

★★★★★ 1/5

Trustpilot

Absolute mess of a company

Absolute mess of a company ! Tried to view a house - they said they didn’t have the keys and would phone back when they had them . Never phoned back and although we repeatedly asked for an update was told nothing . House was then sold without any communication with us . When I eventually spoke to the branch manager he was very rude and abrupt and continually talked over me . Think twice about selling your house with them as this seller could have possibly had a higher offer !!

Sandra · 19 August 2021

★★★★★ 5/5

Google

We are currently in the process of purchasing our inaugural home with the assistance of Brown and Merry. We are truly grateful for the exceptional support and guidance provided by our mortgage advisor, Beth Stanbridge. She has consistently kept us well-informed and remained readily available and patient, addressing any inquiries we had. Beth has exhibited great responsibility in managing the entire process and has been remarkably efficient in facilitating communication between the lender and us.

B · 24 October 2023

★★★★★ 5/5

Google

Thank you to all at Brown and Merry and a special mention for Sophie who was absolutely fabulous at helping us secure our dream home. Highly recommend :)

Hilary · 15 September 2025

★★★★★ 5/5

Google

Loren was so helpful when going through the whole buying processes. She was always on hand and got back to me as soon as possible. We were buying our first help and she made the whole process seems so easy. Whenever I had any issue she would always put my mind at ease, especially when then solicitors weren’t helpful. She would always stay late for us as our working hours are long. She went above and beyond Loren is a great asset to the team at Aylesbury. I don’t know what we would have done, if we didn’t have her. Especially when we didn’t think our offer was going to be accepted she was able to pull a few strings and sort everything out!! Thank you

Stephanie · 24 October 2020

★★★★★ 5/5

Google

Very impressed with their service & levels of communication during my dealings with all the staff. Original viewing was carried out by Jack who was very good & keen to impress being enthusiastic throughout. The 2nd viewing on the property was carried out by Russell who again was very professional helpful & friendly throughout. Also all my telephone dealings with the office including Branch Manager Alan were very positive. The entire team at Aylesbury are very professional & a credit to the industry which normally faces a great deal of criticism.

Simon · 24 October 2020

★★★★★ 5/5

Google

We just want to thank Jodie for her brilliant communication through our rental application. We had previously viewed properties by other Estate agencies and they could learn a thing or two from Jodie on communication. She definitely help ease the stress that goes along with moving !

Danielle · 26 April 2024

★★★★★ 4/5

Google

I found the team really nice to work with and keep me upto date with appointments and progress. Was selling my late father's house so a sad time for me but the team were very helpful and even helped remove sone furniture (for a charity) If you call or email them someone always gets back to you quickly. Nice personal dashboard for house progress.

Nigel · 27 March 2024

★★★★★ 5/5

Google

I would particularly like to mention Nicole Pringle from the Lettings Department who has provided an excellent service from beginning to end. She has been so efficient, always there with much needed help and advice, quick and responsive to our calls, knowledgeable and reassuring. If only every Agent was as impressive as she. Brown and Merry are lucky to have such an outstanding member on their team.

Claire · 24 October 2022

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this. After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?

Jay · 19 December 2024

★★★★★ 1/5

Trustpilot

Unethical / possibly illegal practice

Awful from start to finish. I was interested in a property they had listed. They were not actually selling it, it was being sold by an auction house instead. I decided to go with Brown & Merry after being told that that the seller would consider taking it off the market before the sale. The auction house later told me that they would not do this.After the property was sold it was hard to find out if the property was sold or not. I had to find out from the auction house (who were actually really helpful and honest). To this date (nearly 2 months later) B&M still have the house listed for sale (clickbait). Unethical maybe illegal?

James · 19 December 2024

★★★★★ 5/5

Google

From start to finish Nicole Sophie and Jodie, made the experience stress free they worked at speed to ensure that my family could move into the house on the day which we had requested, they were always in contact and informed us of everything that was happening and that was required. I cannot praise the lettings team at aylesbury branch enough thank you for all your hard work!!

Paul · 28 December 2023