Brown & Merry Aylesbury reviews

★★★★★ 5/5

Google

I have used Brown and Merry for 12 years, buying my property from them and then with their letting team successfully letting since that time, without any vacant periods. I did interview other letting agents at the time and found them to be the best firm to look after my property. The team have since I first contracted with them have always provided professional, polite and local market information to me. Nicole, Sophie and Jodie are excellent people and I would wholeheartedly recommend them to anyone that asks. Thank you all for your help you have provided to me and the tenants.

David · 10 October 2025

★★★★★ 1/5

Trustpilot

Great Sales Pitch, Very Poor Execution

Chose to go with Brown & Merry after a great buying experience years ago. Unfortunately appears times have changed! The initial consultation regarding the sale of our property was excellent, but unfortunately the experience declined significantly after we signed the contract. The quality of the marketing materials was disappointing, with poor property images and an initial listing that lacked attention to detail. Throughout the contract, there was very little proactive communication, no meaningful updates on local market conditions or comparable listings, and we found ourselves suggesting all changes to the listing in an effort to generate more interest. Communication was consistently poor. Calls to the branch often went unanswered, promised callbacks rarely happened, and on the only viewing arranged, the agent arrived 10 minutes late. After deciding to terminate the contract, it took almost four days for the property listing to be removed despite repeated requests. Our frustration peaked when we were contacted by a debt recovery agency regarding payment for an EPC certificate. The original invoice had been filtered into our junk folder, yet despite nearly two months passing, Brown & Merry made no attempt to contact us directly with a reminder before escalating the matter. Overall, the experience fell well below our expectations. While the initial sales process was positive, the lack of communication, customer service, and proactive account management after signing the contract was extremely disappointing and ultimately led us to terminate our agreement and waste several months with no progress on our sale.

Anonymous · 1 July 2026

★★★★★ 5/5

Google

As first time buyers, we were very anxious and nervous about taking our first steps to finding a new home, however, Will Petherbridge made the process in finding it as smooth as possible. Chris McLaughlin helped us every step of the way, and even making a private whastapp group to reply to our queries as quickly as possible, no matter how small. Both making this experience as smooth as possible and would defiantly recommend the brown and merry team.

Matthew · 24 October 2023

★★★★★ 5/5

Google

From start to finish regarding the sale of our flat, Brown and Merry Aylesbury were professional, knowledgeable, courteous and easy to contact. They kept us updated with the progress of our sale and everyone I spoke to in the office was helpful. I feel they all went above and beyond to make this journey as smooth as possible for us!

Zoe · 16 October 2024

★★★★★ 1/5

Trustpilot

Apathetic and over promise

Went with them as they offered a 1 month contract and the salesman was very convincing. Put our house on the market for too high a price, even though we asked them to go in closer to all the other valuations we had. Photos were not great and neither was the brochure. Had a some interest and a few viewings, but not once did they negotiate and get an offer. Stuck with them for 1 month and then went with another agent. They were much more professional and hungry for the sale. We sold within 3 days, and are moving in the next week :)

Laurence · 31 March 2025

★★★★★ 5/5

Google

I have used Brown & Merry in Aylesbury for more than a decade and have always been very happy with the services they have provided. From Nicole & Sophie on the rentals side, to Martin, James and co on the sales team, through Gary managing sales progression and Hermione dealing with mortgages, well done and thank you.

Andrew · 10 April 2026

★★★★★ 4/5

Google

Although it has taken a long time to sell our house, in actual fact we got an offer very early on (it was our buyer that struggled to sell her house through a different agent). Throughout the time our house was on the market though, the team at Brown & Merry, including James, Will, Ed and Gary have been really positive and helpful. They did a great job of understanding who was viewing the house and their circumstances and kept us up to date with feedback.

Lianne · 8 September 2025

★★★★★ 5/5

Google

Beth was amazing and supported us through everything, 10/10 service cannot recommend her enough!

Tom · 17 February 2026

★★★★★ 5/5

Google

I purchased my property off B&M 5 years ago and have just instructed them to sell it. The process has been so easy and everyone has been so friendly. The photographer came to take the images and it’s made my property look amazing

Laura · 10 July 2026

★★★★★ 5/5

Google

I dealt with Edward, never met him as I was 85 miles away, but what a super guy! Incredibly diligent, and who kept me up to date with anything and everything. He made the process easy, nothing was ever too much trouble and treated me like the most important customer, he always put me first, I’m so grateful

Melony · 23 September 2024

★★★★★ 5/5

Google

Anthony was a great help whilst buying our house.

Neil · 17 March 2026

★★★★★ 5/5

Google

From the start to the finish, Beth Stanbridge was an excellent broker. Communication never broke down because she keeps us updated on every move. I appreciate that she made the process go so smoothly and easily. She finally made my life easy as a first-time buyer. I heartily suggest Beth Stanbridge and many thanks. And also Thanks for Brown and merry.

Mohamed · 25 June 2024

★★★★★ 5/5

Google

Jodie was so helpful. She kept me updated at every stage and was quick to respond to all my questions and explained everything clearly. Thank you 😊 …

Bethany · 22 August 2025

★★★★★ 5/5

Google

I’ve just let out my property with Brown & Merry and they did a brilliant job. Really fast, proactive and professional. They were also really polite and friendly with our previous tenants on viewings etc which helped make the process as smooth as possible. I will definitely use them again!

Ayesha · 3 April 2026

★★★★★ 5/5

Google

Brown and merry recently dealt with the sale of my property. From the beginning Alan and his team were very professional and communicative. They were very efficient in giving me feedback about viewings. Alan has been brilliant throughout the sale process and kept me up to date with how the process was going when my solicitors did not as well as explaining some of the legal terminology to me.

Lucy · 24 October 2023

★★★★★ 5/5

Google

Aylesbury brown&merry have kind stuff, and they are very polite and friendly and explain everything well, especially Jodie keep doing what you love mama

Urinavi · 18 July 2025

★★★★★ 1/5

Trustpilot

Do not rent or buy from this company under any circumstances

Do not ever rent or buy from this company. They are the absolute worst of the worst We rented a property at the start of October and were told that we could rent the property for up to 10 years as the property was an investment for the landlords child. The previous tenant moved out the day before we picked up the keys so when we moved in, despite a so called cleaner being bought in we had moved in to a kitchen with greasy worktops and cupboards, handles in the kitchen that you could feel grease and gunk, burnt on food on trays in the oven, rubbish swept under the kitchen units, kickboards missing, holes in walls, cupboards leaning from the wall, cat poo and glass all through the garden, bathroom sink and bath plugs that were unusable and electrics that were faulty. The landlord was apparently a trained electrician but didn't realise that a flickering light switch in the kitchen was linked to a faulty mains electric input, something we only discovered when our electrics went and we had to call national grid to come and get our electrics sorted due to a faulty mains input. We were told that the weight of what we had put in cupboard is what pulled it off of the wall (kitchen units are supposed to support weight) yet the units were leaning when we moved in. We had a wooden back door that expanded after over 24 hours of rain and caused the expansion of joints, an issue that had previously been experienced due to screws and obvious glueing of joints but we got the blame by the landlord for slamming the door despite no evidence. We were asked numerous silly things by the landlord including storing all of our cleaning products on lower units despite having a 4 year old child that would have easy access to them but no care was given about this. Apparently the landlord requested this because it was the weight that apparently pulled the cupboard off of the wall which is absolutely ridiculous. Alex at the Stony Stratford branch doesn't give a cr*p and does anything to keep the landlord happy without a care in the world for the tennant and Poppy at the same branch is absolutely rude and will happily get into a full blown argument after putting the blame on you for situations that you have reported according to your contact. We have a neighbour that has bought a house through this company and experienced similar problems. DO NOT buy or rent through this company or their parent company Sequence unless you want to experience complete lack of care for the tenant or buyer and want to be blamed for everything. They take no responsibility, they backup the landlord and not the tenant and seem to not have a care in the world for anyone as long as they gat a sale or let. Steer well clear and go with someone else because this company are an absolute joke. We have never experienced a company so rude and with such a complete lack of care. If you ever deal with Poppy or Alex good luck to you. I really wish I could mention the landlords name but I can't but I will say the he likes to drive past and keep watch on you. Something I find a little bit weird. Do yourself a favour and avoid this company.

Karlandsarah · 1 March 2026

★★★★★ 1/5

Trustpilot

Massively inflated estimate and other tricks

Massively inflated estimate that they wanted to "review" after 2 weeks into the listing, once the 6 months sole agency kicked in. The long list of ready buyers' contact details that the agent showed in the estimation meeting never trickled down to their list of introduced persons, so beware of that tactic too and don't waste your time with them.

Tony · 27 July 2026

★★★★★ 5/5

Trustpilot

5 star service

Arranging the viewing with the Aylesbury branch was really easy, I called up and spoke with the agent and was booked in for a slot that was convenient for me the very next day. Sophie showed us around a lovely flat, she was super friendly and was able to answer all of our questions and was overall really helpful. Would definitely recommend.

Emily · 11 July 2026

★★★★★ 5/5

Google

Martin Smith from Brown and Merry was very helpful with assisting in securing my home. He was proactive, and quick to respond with really clear communication. He made the process much easier and was professional throughout. Highly recommend if this is what you’re looking for.

Jed · 20 March 2026

★★★★★ 1/5

Trustpilot

Arranged a valuation of a rental…

Arranged a valuation of a rental property I am looking to sell in Bletchley for 2pm on 22/06/26 with Peter Flanders who didn’t show up and got zero response from the message I left with the office. Only communication was from an agent in the office who told me he had people interested in a house like mine…..amazing because they didn’t view it.

Anon · 2 July 2026

★★★★★ 5/5

Google

After viewing with Brown and Merry the communication was excellent from Nicole and Jodie, they were responsive and honest with any feedback, I don't believe we would have secured our rental property without their hard work, a pleasure to deal with.

Luke · 15 April 2026

★★★★★ 5/5

Google

Will was great - from the initial viewing right the way through to completion. The property we bought was sold by modern auction so once the offer was accepted, Brown & Merry stepped to one side but they were still easily contactable during the whole process and actually informed me of completion sooner than my own solicitor! Would 100% recommend.

Tom · 24 October 2023

★★★★★ 1/5

Trustpilot

We contacted brown & merry through…

We contacted brown & merry through there wendover branch based in buckinghamshire. They arranged a viewing very polite and knowledgeable lady. Property was lovely just what we wanted. Then they informed us it was being sold through an auction by Iam sold.This is where the problems started. Having never purchased a property by auction before they put me in contact with iam sold who agreed a price with the seller I then put down a non refundable deposit which was a massive mistake. Unfortunately the sale could not be completed because of problems with the lease and we lost our deposit. I must add I done all my research and had a mortgage agreed in principle. So although it’s not all brown & meets fault. They should not deal with this dodgy auction company and any who gets advice to by property through an auction site please take my advice and go through normal channels.

Vincent · 10 January 2024