Orbit reviews

★★★★★ 1/5

Trustpilot

Orbit brought two engineers into my…

Orbit brought two engineers into my property today to replace radiators, one of these engineers left a stair gate open at the top of the stairs before leaving knowing full well my two year old was asleep upstairs in her toddler bed and could have woken up and fallen down the stairs. When I contacted Orbit about this the lack of concern and empathy was shocking - I was told a complaint would be raised and someone would get back to me but never did. This is typical Orbit taking no responsibility for what could have potentially been fatal if I hadn’t of checked on my daughter. You won’t get away with this. I’ve had to deal with your racist surveyor which you did nothing about and now this.

Angela · 19 December 2024

★★★★★ 4/5

Trustpilot

Happy with my new flat....but no heating

Happy with my new flat. No carpets but that is industry standard. Because of my health Orbit organised a grant to pay for carpeting, that is a godsend. Only issue was economy 7 heating with no economy 7 supply. When the flat had its inspection done I feel this could have been addressed before I moved in. When the flat was signed over to me the heating wasn't even mentioned. However, everything else is great and I look forward to many happy years as an Orbit tenant

Mr · 14 December 2024

★★★★★ 1/5

Trustpilot

Your useless at ur jobs

Your useless at ur jobs . Your workers don’t do their jobs they sit in there vans while meant to be doing their jobs at my house. They paint over mould after telling them specifically it won’t stop it from coming back they’ve left me without a radiator in my room for over a month and I’m becoming ill rang up multiple times for them to say they are doing it but not one person has came out to finish the half done job. So seen as you won’t do ur jobs ill be complaining to the mp and will be name dropping the workers who have came out and sat in the van instead of doing their jobs. Been waiting over 3 years for this work to be done and I’m still sat here with a not even half a job done. I’m not having it anymore so either do ur jobs or ur workers won’t have jobs anymore after I complain about them

Em · 11 December 2024

★★★★★ 1/5

Trustpilot

Bad communication I told you on the…

Bad communication I told you on the phone the door was hanging off its hinges and you made me wait 2 weeks abd then sent a man who was told to oatch it up now I'm having to wait again for a new doorOr the phone call about my kitchen light ? Just taken down as full of water from a flood and left with no light untill I get a call ?? After waiting 24hrs fir my lights and sockets to get looked at and 5 calls to you Rubbish service

Michelle · 7 December 2024

★★★★★ 1/5

Trustpilot

This company are a bunch of cowboys

This company CDSI are a bunch of cowboys, with no respect for my property. I wish that they had never been allowed to enter my flat 😩

Reg · 22 May 2026

★★★★★ 5/5

Trustpilot

Donna was the most understanding person…

Donna was the most understanding person I have ever spoken to at orbit. She’s made it clear that she’s going to get the help that I need despite having tried to explain my situation to various other people within orbits organisation. She seems to be the only person who actually understands and for that I’m beyond grateful.

Sarah · 11 July 2023

★★★★★ 5/5

Trustpilot

I just want to say recently I have been…

I just want to say recently I have been going through the worst time of my life but orbit have been absolutely amazing as usual and every single member of staff have been just incredible thank you so much to leanne Kane and many others

Scarlett · 20 December 2025

★★★★★ 2/5

Trustpilot

I have been a tenant of Orbit for over…

I have been a tenant of Orbit for over 16 years and have been happy with them. I have had some health issues and I now need to use a mobility scooter. The tarmac outside is in a mess and I cannot get out in my scooter. This has been reported a number of times and no one has been out at all. The manager was supposed to call me back and this has not happened. I am also waiting for a repair that was reported 7 months ago. I understand that they have to prioritise jobs but 7 months is a long time. The office we report to is Stratford upon Avon. I am disappointed in the service being provided at the moment.

Jo · 13 November 2024

★★★★★ 1/5

Trustpilot

I was told that I would be put in…

I was told that I would be put in accommodation due to the flooding after 25 hours when Orbit knew about it the water from the upstairs flat was finally turned off. Then the person who promised me accommodation got in. His car and drove off. I have severe COPD which DR'S can confirm and am recovering from pneumonia which they also can confirm. Nobody has bothered to help me except to say we will pay your electricity bill. No am disgusted with the service.

Mr · 31 October 2024

★★★★★ 3/5

Trustpilot

Job was finally done but took a lot of…

Job was finally done but took a lot of chasing. It would be great to see some positive changes going into 2025. It gives tenants a lot of stress.

Stanley · 13 December 2024

★★★★★ 5/5

Trustpilot

Lovely gentleman

Lovely gentleman, informed of everything he was doing, very polite, neat and tidy, respected my property

Ms · 22 July 2026

★★★★★ 1/5

Trustpilot

Brocken Lift

I am writing this for all the people at 10 to 50 Larner Road. We have been without a lift for over 3 weeks.No one seems to be able to tell us when this will be fixed. Our Housing Officer is worse than useless andcontinues to pass the buck. We have elderly and disabled living here and feel we have been abandoned.You are our Landlord so do something.

Beryl · 13 March 2022

★★★★★ 5/5

Trustpilot

Iv been dealing with Becky .

Iv been dealing with Becky .. she was fantastic with me yesterday .. I was worried and stressed about my property issues and that I’m not happy with it .. she advised me so well so I understood and also helped put referrals and things in place .. I’m sad Becky was only covering as she did her job so well But I’m sure she wil excel in her new role

James · 25 August 2021

★★★★★ 2/5

Trustpilot

I've been waiting over a week for a…

I've been waiting over a week for a response from Orbit with regards to a question around the sale of my property. I've called over 5 times this week and have been un able to get through to the homeowners team. I've been promised a call back every time but no one has been in contact. The sale of my property is in jepoardy and Orbit don't seem to care to respond or contact me back. This isn't the first time i've had this issue within the last month. Only positive is the call operators which have generally been polite.

Andrew · 11 October 2024

★★★★★ 5/5

Trustpilot

The electrician was professional

The electrician was professional, and friendly. But this should have been done in the early part of the year, but the person's wife went into labour. It was never rebooked. When we had a inspection I informed the person. Then MPS tried to lay the blame by saying they had sent letters out for us to rebook. I no a post is not very good but to lose three letters wants some believing. The five star are for the workman not the company.

Susan · 7 October 2024

★★★★★ 1/5

Trustpilot

Check the quality of the Brickwork before buying from Orbit

I brought my house from Orbit Homes two years ago and initially I was very happy. However after only two years it was clear that my entire house was in need of re pointing. The mortar between the bricks was disappearing at a rapid rate. Not only has it been hard work and time consuming to get Orbit to get this arranged the standard of the work we have received since the work started has been absolutely awful. The brickwork is a complete mess. Orbits Customer Care Team and Manager has been next to useless on getting things rectified.

Ronda · 4 December 2023

★★★★★ 4/5

Trustpilot

The team was very helpful when I moved…

The team was very helpful when I moved into my new home, and I appreciate the work they do to provide affordable housing in the community. The property itself is in good condition and feels safe, which was my main priority. That said, there have been a few minor maintenance delays that could have been handled quicker, but when I reached out, the customer service team was responsive and resolved the issues. I’d say Orbit are doing a great job, but there’s a bit of room to improve on communication regarding repairs.

Martti · 24 September 2024

★★★★★ 5/5

Trustpilot

Open the chat box dealt with a 🤖 but…

Open the chat box dealt with a 🤖 but not for ages, got straight to someone human without too much 🤖 push back,

Nula · 19 May 2026

★★★★★ 1/5

Trustpilot

U keep telling us we have to have it…

U keep telling us we have to have it done but u keep doing it 4 months to early its not due till December and you have done it the company must b short of money cause as a builder that's not normal its like having a mot 4 months before it's due the earlier they keep doing it the more money they make in the same period like its happened 3 years in a row u do the sums

Ronald · 20 September 2024

★★★★★ 5/5

Trustpilot

Home Electric Test

A very nice young man came and did an electric check in the house. He checked the safety of all the plug sockets, fuse box, smoke alarms, light fittings, and Emersion heater. He checked the electric meter outside too. I'm sure he did some other checks but can't remember what. He said I needed 3 new smoke alarms, which he went out and bought. One for the kitchen, (which I didn't have one in before) hallway, and upstairs landing. He was very pleasant and professional. He got on with the job which took him around 4 hours to complete, this included his paperwork, which he sat in his van to do. I am very happy with the service I received from this company.

Willow · 19 September 2024

★★★★★ 5/5

Trustpilot

Susan Conway-what an amazing woman

Susan Conway-what an amazing woman! Susan was my tenancy coach for 6 months and I am very great full and super happy for the help & support and advice I have received from her. Susan provided excellent service and always had time for me. She was very friendly and honest. She is very good at her job! Thank you for everything you did for me i really appreciate it. xxx

Karolina · 21 July 2021

★★★★★ 1/5

Trustpilot

I am beyond exasperated with Orbit…

I am beyond exasperated with this company - they are an utter disgrace. We have had no front entrance door to our building for over a month. I have spent hours and hours on the phone trying to get a resolution without any success. Aside from the foxes who try to enter our property at night, and the dangerous security issues this presents to all the residents in the building, this is severely jeopardising the imminent sale of my property. I am currently taking legal advice as it's the only resort I have left to try and get this resolved. Avoid them at all costs!

Laura · 11 September 2024

★★★★★ 1/5

Trustpilot

Failure by orbit on ASB issues

Over the past 7 years since 2017,I and my disabled partner have suffered ASB from orbit tenants[x2]plus a non orbit tenant and a lodger sot staying with one of the tenants. Orbit even took sides with the aggressors against us. Orbit even used the garden contractors as a weapon against us.We have suffered verbal threats to kill us, racist comments, criminal damage, human urine poured over our front door/dog poo, stones thrown at us, front door smashed, assaulted, called a paedophile, pet cat poisoned.Orbits response 'Not our problem'. Even when we managed to get a Restraining Order in 2022. Orbit took sides with our aggressors.I have made 5 complaints against orbit and all have the same outcome, 'Nothing happening'. My latest complaint took 9 months to get the standard answer by orbit. Even when I supplied cctv of incidents and police letters informing orbit we were the victim, including racist comments and our front door being kicked in. Orbits answer on the door was 'Storm damage?' This is how orbit get away with doing nothing to help the victim.All that matters to orbit is 'Where is the RENT.''We were promised they would be evicted. All we have got is the status quo.Orbit staff have been appalling in dealing with the situation. They are in denial. The staff lie, give false promises, rude, deny all responsibility to act putting all the onus on to the police.Orbit are a disgraceful company that will not listen.

Doug · 2 November 2023

★★★★★ 1/5

Trustpilot

Orbit don't listen

Orbit don't listen. They ignore their tenants (customers as they like to call us). Their staff are rude also. Their contractors ruin our homes and don't care. Sooner I leave the better. I'm a vulnerable person and Orbit are aware. They just keep making feel low. Refuse me completely when I have a right. Also I made a complaint 26th March 2024. Couple of weeks ago they told me it's been resolved. Funny how I never got a response. They won't tale responsibility for their actions. They're certainly not for the people.

Natasha · 9 September 2024