Trusted Agent profile · Attleborough
★★★★★
1,062 reviews across 2 platforms
London Road, Attleborough, NR17 1FF
Orbit's office in Attleborough, at London Road, is rated 3.3 out of 5 across 1,062 reviews on two platforms, including 22 Google reviews rated 3.7.
Every review we hold for the Attleborough office, from every platform, shown as written. First names only.
3/5
TrustpilotI called orbit four times in one day…
I called orbit four times in one day for an emergency repair ( window shattered upon opening, old windows) I waited 11 hours, not good but the service centre staff went above and beyond and the window has been boarded up awaiting repair ( bit nervous in case I have to chase them) will take three weeks for a replacement ( not good either) but thanks orbit for taking the time to reassure me .
3/5
TrustpilotReplaced new boiler but broke a kitchen…
Replaced new boiler but broke a kitchen tile and filled it with cement instead of replacing the whole tile
Hi Diana,Thank you for taking the time to leave some feedback, we will share your comments with the team and are sorry for any inconvenience caused. Thanks, Orbit.
3/5
TrustpilotTime-consuming
No pre-visit info Informing me that it will take hours to complete.
Hi Tarquin, Thanks for your review. We’re sorry to hear that you didn’t receive pre-visit information. We aim to keep our customers informed about what to expect, and we apologise for any inconvenience this may have caused. Your feedback is valuable, and we’ll take it on board. Thanks, Orbit
5/5
TrustpilotThe guy was prompt and friendly and did…
The guy was prompt and friendly and did the gas check without any issues. Many thanks 😊
Hi Mrs Bird,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotFabulous customer service
Morgans customer service is excellent. She has a fantastic manner on the phone and she's so polite and understanding. Morgan seemed very knowledgeable regarding the services Orbit provide for tenants who have fallen on hard times.5 stars out of 5. I cannot fault the service that I received today.
Thank you for leaving such a lovely review, we're glad you have received such great support from Morgan.
1/5
TrustpilotTerrible
Every month I feel there is a rent increase, when will it be enough, orbit houses are what I can see assembled by toddlers, so many issues and problems. I am disgusted by this company and will advise others to avoid them with all costs. This establishment is a money hoard pile of shambles.
Good Morning Ryan, I am sorry to hear of the problems you are experiencing, so we may assist you further in resolving these can you please contact our Customer Relations Department on the below channels. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotEnding my tenancy
Nice polite Explained step by step what I had to do
Hi Neale, Thanks for your review. We're really pleased you were happy with the service. Thanks, Orbit
5/5
TrustpilotElectrics
Polite, courteous, arrived on time, job done 👍
Hi, Thanks for taking the time to leave some feedback. We're glad to hear about your positive experience with your recent electric inspection. Thanks, Orbit
5/5
TrustpilotProfessional
Professional, courteous and friendly staff always willing to help and advise. They take the time to listen
Hi Teresa,Thank you for taking the time to leave some feedback, we're really glad to have helped and will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotI have been trying to get in touch with…
I have been trying to get in touch with customer service for over a week. When I call they say someone will call me with in two hours. I have made several calls and to this date no one from their customer service contacted me.
Good Morning,I am sorry to hear of the difficulties you have faced, can you please contact my Customer Relations Team so we can try and assist you furtherCustomer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotWell he was quick polite and efficient…
Well he was quick polite and efficient and didn’t leave a mess and everything was explained
Hi Gloria,We're glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit.
1/5
TrustpilotRun away
Run away. Orbit housing association is a joke, MPS is a contractor that either sits in their vans outside your home and then drive off or don't repair to a satisfactory condition. I have now had to get the housing association ombudsman involved but I'm still waiting. This association is a joke
Good Morning Jacqui Really disappointing to hear the issues you are having with MPS. Please contact my team directly on the below and we will do all we can to resolve this for you.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotVery polite man came to do my gas…
Very polite man came to do my gas safety check he was great very thorough and quick
Hi,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotKept informed all the time …
Kept informed all the time with the process leading to the gas safety checkProfessional and curtious engineer
Hi Graham,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotGreat team
Helpful, friendly team .answered all my questions honestly.give honest advice and guidance
Hi Donna, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
5/5
TrustpilotThe engineer carried out the service in…
The engineer carried out the service in a clean tidy and efficient manner
Hi Patricia,We’re really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotNice bloke
Nice bloke, competent, professional. Did what he had to do and left. No worries.
Hi Carol, we're delighted to about your experience and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotVery polite and friendly and was…
Very polite and friendly and was efficient at his job
Hi Charlotte, We’re really glad to have helped and thanks for taking the time to leave some feedback. Thanks, Orbit
5/5
TrustpilotHe was polite got on with his job and…
He was polite got on with his job and showed his iD
Hi Glenys,Thank you for taking the time to leave some feedback, we're really glad you were happy with the service you received. Thanks, Orbit
3/5
TrustpilotGood quick and reliable
Loved they just come in and done job and left quick easy and reliable
Hi Claire, we're really glad to have helped and thank you for taking the time to leave some feedback. Thanks, Orbit.
5/5
TrustpilotBoiler repair.
Gas engineer found boiler to be unsafe. Ordered new parts and repairs done within 2 days.
Hi Jean,Thank you for taking the time to leave some feedback, we're glad to have helped resolve this issue and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotNo probs this time company finally sent…
No probs this time company finally sent someone was polite and new what he was doing
Hi Greg,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotAlways looked after me been in my orbit…
Always looked after me been in my orbit home for 18 years
Hi Annie,We're proud to offer the support and help you need whenever you need it and thank you for continuing to be an Orbit customer. Thanks, Orbit.
5/5
Trustpilotthe gentleman did his work quickly and…
the gentleman did his work quickly and professionally
Hi Steven, Thanks for your review. We're pleased you were happy with the service you received. Thanks, Orbit
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
