Trusted Agent profile · Attleborough
★★★★★
1,062 reviews across 2 platforms
London Road, Attleborough, NR17 1FF
Orbit's office in Attleborough, at London Road, is rated 3.3 out of 5 across 1,062 reviews on two platforms, including 22 Google reviews rated 3.7.
Every review we hold for the Attleborough office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly
Found the gentleman friendly and chatty. In fact, it has been the same chappy the past two or three years.
Hi Wendy,We're delighted to have helped again and thank you for taking the time to leave some feedback about your experience. Thanks, Orbit.
1/5
TrustpilotThese lot are absolutely vile
These lot are absolutely vile, friend has had to contact local MP about them looks like not the first time someone has done this looking at previous reviews absolutely disgusting I can't believe they are still operating, hopefully someone sees sense and gets these shut down, 75 percent bad reviews tells you all you need to know.
Good Morning Tyla,I am sorry to hear of the issues both you and your friend have experienced. Please contact our Customer Relations team who will be happy to assist in resolving any issues. Our Customer Relations Team can be contacted on Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotHelp with laptop
I had Lucy get in contact with me as i had been referred to her about a laptop. She was extremely helpful, friendly lady and helped me alot. Nothing was to much hassle for her and kept me informed by email and phone calls about everything she had done for me.
Hi Julie, thank you for taking the time to leave this feedback. We will pass on your kind words to Lucy, thanks again.
5/5
TrustpilotMy experience with orbit has been very…
My experience with orbit has been very calm, I haven’t gotten stressed over anything and feel like they have listened to everything I have said. Rosario Somma, who I have been working with on the phone has been so much help with making things for clearly for me and making sure my rent is okay.
Hi Ria, thank you so much for your feedback, we're glad you were happy with the service.
5/5
TrustpilotSara is fantastic
Sara is fantastic, always cheerful, knowledgeable and helpful.
Hi Kieran, thank you for taking the time to leave this feedback. We will pass on your kind words to Sara, thanks again.
1/5
TrustpilotHe really didn’t care
He really didn’t care He broke my gas box Said it was already broken but I know it wasn’t
Hi Anita,We're sorry to hear this. So that the team can support you with this could you please share some more details on the box you'd like to have repaired via your myAccount portal online or alternatively by calling 0800 678 1221.https://www.orbitcustomerhub.org.uk/contact-us/email/
5/5
TrustpilotI have just rated my experience as five…
I have just rated my experience as five stars due to the prosomal job done to my boiler
Hi, Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
3/5
TrustpilotToo Big For Their Own Good.
Orbit are now too large ... and out of touch with those who keep them alive - residents. 🤬
Hi Aron, we're sorry to hear that you feel this way. We're committed to listening to the views of our customers to ensure that they help to shape our decision making and ways in which we can improve. One of the ways in which customers can do this is through our Your Voice Facebook group and we would welcome your input as part of this group. In the meantime, if you have any specific concerns we can support you with, please complete our contact form and the team will get in touch to help you further. Thanks, Orbit,Your Voice Facebook group: https://www.facebook.com/groups/YourVoiceContact us form: https://www.orbitcustomerhub.org.uk/contact-us/email/
5/5
TrustpilotMy tenancy support coach Susan
My tenancy support coach Susan, is exceptional in understanding my mental health issues and finding ways to help me to address important matters. Reminding me and helping me to prioritise and complete the most important tasks and guides me with reliable and excellent information to help me have a better quality of life. Thank you
Hi Katherine, what kind words! We will ensure this gets passed onto Susan. Thanks.
5/5
TrustpilotHe did a professional job and got a…
He did a professional job and got a repair brought up and been fixed fab and thank you from Donna Schorstein
Hi Donna,Thank you for taking the time to leave some feedback, we're glad to have helped and will share your comments with the team. Thanks, Orbit.
5/5
TrustpilotThe care and understanding they when…
The care and understanding they when they are dealing with my issues
Hi Ginny, Thanks for your feedback. We're pleased you were happy with the service you received. Thanks, Orbit
5/5
TrustpilotExcellent interaction with you and so…
Excellent interaction with you and so quick to sort out everything
Hi John, Thank you for your review and sharing about your experience here with our quick support and service. Thanks, Orbit
5/5
TrustpilotThe work was carried out very well by…
The work was carried out very well by the two men. They were very thorough.
Hi Kathy, Thanks for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
5/5
TrustpilotThe man turned up when I specified a…
The man turned up when I specified a time, done the work efficiently and left
Hi, Thank you for taking the time to leave some feedback, we're really glad to have helped. Thanks, Orbit
1/5
TrustpilotThis company is a disgrace and should…
This company is a disgrace and should be held accountable for how they treat there tenants and mps the company they use to do there repairs and Norwich based orbit don't give a rats ass about tenants because we are in social housing they think they can treat us like this watch this space
Good Morning Mark, We would like to help resolve this issue can you please contact us directly on the below so we can discuss this further. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotI always get help when l need it and no…
I always get help when l need it and no complain definitely l will recommend to anyone
Hi Caroline,We're really glad to be of help whenever you feel you need it and thank you for taking the time to leave some feedback. Thank you for choosing to be an Orbit customer.
5/5
TrustpilotI was at work..my Son said the man was…
I was at work..my Son said the man was professional and polite.
Hi Wendy, Thanks for your review. We're really pleased you were happy with the service you received. Thanks, Orbit
5/5
TrustpilotMy tenancy coach Sara hunt
My tenancy coach Sara hunt was fantastic on supporting me with everything I only met her once but she was easy to talk too she understood me, and I loved talking to her about my problems etc and I will miss her support. The best person I have met so thank you.
Hi Robyn. Thank you for taking the time to share your feedback. We are glad you received the support you needed and we will make sure to pass the comments onto Sara!
3/5
TrustpilotOver all my experience with this…
Over all my experience with this landlord is fair as there are still a few issues that need attention.
Hi,Thank you for taking the time to share your feedback with us. So that we can look into the other issues you're experiencing, please could you share details via our online contact form or call us on 0800 678 1221. Thanks, Orbit.https://www.orbitcustomerhub.org.uk/contact-us/email/
4/5
TrustpilotLovely building well maintained great…
Lovely building well maintained great friendly staff, expensive parking though with very little info on parking or visitor parking
Hi,Thank you for taking the time to leave some feedback, we will share your comments with the team. Thanks, Orbit.
1/5
TrustpilotOrbit homes, pretty, but pretty poor
Orbit built houses, the estate is called aspires. They have done nothing about community issues, such as a fire hydrant in the wrong place, and put it under someones parking space. They are now demanding lots of money for doing nothing. They are meant to look after the area, but have failed to do so.
Good Morning Mr Davenport, I am sorry to hear of the issues you have detailed above, in order for us to investigate this further please contact my Customer Relations Team on the below channels, who will take your details and fully investigate the concerns you have raised. Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
5/5
TrustpilotThey are very prompt and see to the…
They are very prompt and see to the safety and care of the tenants at every time. Thanks to them.
Hi Remi,Thank you for taking the time to share some feedback, we're glad to have helped and will share your comments with the team.Thanks, Orbit.
1/5
TrustpilotWell I hope they are quicker sorting my…
Well I hope they are quicker sorting my mutual exchange out I understand that we have had lockdown but work men are out and visiting people in there homes I have always found orbit housing association to be very helpful and fair especially with repairs and quick to come out and get it sorted
Good Morning Ms Downs, I am sorry to hear of the issues you have faced, if you can contact my team on the below channels we will look to assist you further.Customer.Relations@orbit.org.ukor02476438244.We are open Monday - Friday 8am to 6pm.Thank you
1/5
TrustpilotAbsolutely atrocious customer service
Absolutely atrocious customer service. You call them and they say they will call back that day. They never do and you wait weeks. You have to call them back for them to tell you the same thing. Nothing every gets done. DO NOT BUY FROM ORBIT. buy from Barratt Homes, heard much better things about them.
Good Afternoon Sophie, I would firstly like to apologise for the customer service you have received. So that we can investigate this matter further can you please contact our Customer Relations Department on the below channels. A member of the team will be able to take the relevant details to enable us to investigate this for you. Email: Customer.Relations@orbit.org.ukTelephone: 02476438244Thank you
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