Hammond & Stratford Attleborough reviews

Hi Debra, Thank you so much for your glowing 5-star review. We're thrilled to hear that Becky and Dan stood out during your property purchase. If you ever need further assistance, feel free to reach out. Kind regards, Hammond & Stratford

Hi Poppy and Max, Thank you for your lovely 5-star review, we really appreciate the feedback and it was a pleasure helping you with your purchase. If you ever need anything in the future, please don't hesitate to get in touch. Kind regards, Hammond & Stratford

Hi Philippa, Thank you so much for taking the time to leave us a review! We are thrilled to hear that Chana and the team were able to guide you through the home buying process and answer all your questions along the way. We understand that buying a home for the first time can be stressful, and we're so glad we could help make it as smooth as possible. Congratulations on your new home! We wish you all the best in your new chapter. Kindest regards, Hammond & Stratford

Hi Iain, Thank you so much for your incredible review! We're absolutely delighted to hear that Becky, Chana, and Dan have gone above and beyond to help you sell your home. Your kind words about their hard work and professionalism mean a lot to us. We're thrilled that you chose Hammond & Stratford and that we were able to exceed your expectations. Thank you again for your business, we look forward to assisting you in the future. Kindest regards, Hammond & Stratford

Hi Grace, Thank you for your 5-star review and feedback for Dan, he was thrilled to hear … More

Hi Kristofer, Thank you for taking the time to provide your feedback. We take all concerns seriously and value the opportunity to address them. • Unlocked house: In some instances during viewings, you left to walk your dogs, and on all but one occasion, we were able to reach you by phone and wait for your return to secure the property, as we were not left with a key and were unable to reach you. • Agent familiarity: We understand the importance of agents being well-acquainted with your property before viewings. While the buyers early arrival on the first viewing limited our familiarisation time, we adjusted accordingly. On subsequent visits, our agents arrived 30 minutes early and met with either you or your partner, ensuring they were fully prepared to showcase your property effectively. • Weekend cover: We understand the importance of weekend viewings for buyers and clients. That's why we offer dedicated weekend appointments with Jack, our viewing representative, who works every other Saturday or Sunday. To ensure flexibility during the initial marketing of your property, we also proposed pre-booked weekend appointments. However, we didn't receive a response to this offer. • Viewing cancellations: We empathise with the frustration caused by no-shows, which unfortunately happen occasionally but are beyond our control. In your case, this occurred only once out of 10 viewings. • Client communication: To ensure clear communication, we utilise various methods like phone, email, and text to reach our clients. We kept you informed throughout the process, including the fact that the buyer who contacted us was in a position to purchase directly without needing to sell their property first. • Location: We provide detailed location information to all potential buyers. However, some individuals still prefer to assess the area in person. We showed your property to both local and non-local viewers, and their comments on the location were consistent. • Viewings: Our entire team, including managers, are available to conduct viewings. We're committed to showcasing your property effectively, as it is in our interest to show buyers around your property. During the marketing of your property, there were a few instances where communication became difficult. This included unnecessary raised voices and the use of strong language towards our team member, particularly a younger member who was showing the property, causing them distress. Unfortunately, this situation escalated to the point where you requested our team member leave, which led to the cancellation of a scheduled viewing with a potential buyer already on their way. To ensure a more productive conversation and to fully address your concerns, we'd like to continue this dialogue directly with our branch manager. They're available to discuss your experience in further detail and explore any areas for improvement. You can reach them at 01953 451 767. We wish you all the best in your future endeavours. Kindest regards, Hammond & Stratford

Hi Frankie, Thank you for your 5-star review, the team were really pleased to hear your comments. If you ever need anything in the future, please don't hesitate to get in touch. Kind regards, Hammond & Stratford

Hi Julie, Thank you for your review, we really appreciate your feedback. If you ever need anything in the future, please don't hesitate to get in touch. Kind regards, Hammond & Stratford

Hi Sylvia, Thank you so much for taking the time to leave us a review! We're delighted to hear that you found our service to be professional and that you appreciated Chana, Dan, and the team's communication throughout the process. Our local knowledge is something we take a lot of pride in, and we're happy it proved valuable to you. We wish you all the best. Kind regards, Hammond & Stratford

Hi Hanora, Thank you so much for your fantastic review! We're delighted to hear that you found the overall experience positive, with courteous and accommodating staff, and that Dan was particularly helpful throughout the buying process. We appreciate your feedback regarding the second viewing. We understand how important it is to have ample time when making such a big decision, and we apologise you were made to feel rushed. We'll definitely use your experience as a training opportunity for the future to ensure all viewings allow sufficient time for you to ask questions and complete necessary checks. Congratulations again on your new purchase! We wish you all the best. Kindest regards, Hammond & Stratford

Good Morning Aingeal, We really do appreciate your 5 star review, thank you, I will pass your comments onto the team. Kind Regards Hammond & Stratford

Hi Dave, Thank you for sharing your experience with us! We're thrilled to hear that our team, especially Jack, made your property viewing a positive and informative one. It's great to know that Jack was able to address your questions and went the extra mile to ensure your satisfaction. We appreciate your feedback and look forward to assisting you in the future. Kind regards, Hammond & Stratford

Hi Jane, Thank you for your kind words and 5 star review, we really appreciate it. Kind Regards Hammond & Stratford

Hi Daniel, Thank you so much for your fantastic review! We're thrilled to hear that Chana and the team were helpful throughout your house sale. We appreciate you taking the time to share your experience. We pride ourselves on providing excellent customer service, and it means a lot to us that you recognised Chana's efforts. We'll be sure to pass your kind words on to her. We wish you all the best! Kind regards, Hammond & Stratford

Hi Sue, Thank you so much for your glowing recommendation! We're thrilled to hear about your positive experience with our Attleborough team who were delighted to help. If you ever have property needs or questions, feel free to reach out. Wishing you all the best in your new chapter! Kind regards, Hammond & Stratford

Hi Daniel, Thank you for your 5 star review, it's very much appreciated. It's great to have been able to help you with the purchase of your first home! I have passed your kind words on to the team, and they are thrilled with your review. We wish you all the best in your new home. Kind regards, Hammond & Stratford

Hi Jeremy, Thank you for your 5-star review and positive feedback about your market appraisal from Dan. If we can be of any further assistance in future, please don't hesitate to get in touch. Kind regards, Hammond & Stratford

Hi Fifi, Thank you so much for taking the time to leave us a review! We're over the moon to hear that you had a positive experience with us, particularly with Dan. We strive to provide friendly and helpful service throughout the entire process, and we're glad to know we achieved that for you. We wish you all the best. Kindest regards, Hammond & Stratford

Hi Nicola, Thank you so much for your kind words! We're thrilled to hear you love Sam's photos, both inside and out. We're also especially happy that the drone shots were a hit - they can definitely add a special touch. We hope the photos attract the perfect buyer for your property! In the meantime, please don't hesitate to ask if there's anything else we can do to help. Kindest regards, Hammond & Stratford

Hi Samantha, Thank you so much for your glowing review! We're delighted to hear that Dan and Kirsty at our Attleborough branch provided such a positive experience for you. Their dedication to keeping you informed, acting swiftly on requests, and truly understanding your needs is exactly what we strive for at Hammond & Stratford. We especially appreciate your kind words about their honesty in suggesting properties that fit your criteria. That level of transparency is important to us, and we're glad they went the extra mile to find you the perfect home. Thanks again for recommending Dan, Kirsty, and Hammond & Stratford. We're thrilled to have you as a customer! Kindest regards, Hammond & Stratford

Hello Andy, Thank you for your review, Charlii will be pleased with the comments. Kind Regards Hammond & Stratford

Hi Dean, Thank you for taking the time to share your experience with Hammond & Stratford. It's wonderful to hear that Chana and the team provided you with fantastic service and helped navigate any issues that arose during your move. Recommendations like yours are invaluable and greatly appreciated. Should you need any further assistance in the future, please don't hesitate to reach out. Kind regards, Hammond & Stratford

Dear Holly & Chris, Thank you so much for your kind words and five-star review! We're incredibly grateful for your feedback, especially considering the complexities you faced during your house sale. The Hammond & Stratford team in Attleborough is dedicated to providing exceptional service throughout the entire process, and we're thrilled to hear that Chana and the team went above and beyond to support you every step of the way. Their willingness to help in any way possible truly reflects our commitment to our clients. We're so happy to hear you had a positive experience and would recommend us again. It means a lot to us! Congratulations on your new home, and we wish you all the best in this exciting new chapter. Kind regards, Hammond & Stratford

Hi Daniel, Thank you for your kind review. We’re pleased to hear you had a positive experience with our Attleborough branch and that Dan was able to assist with your sale and purchase. Kind regards, Hammond & Stratford