5/5
GoogleBest housing Agency so far
Trusted Agent profile · Athenaeum Street
Hackett Property Sunderland reviews in Athenaeum Street
★★★★★
195 reviews across 2 platforms
Lynas House, Athenaeum Street, SR1 1NA
Hackett Property's office in Athenaeum Street, at Lynas House, is rated 4.2 out of 5 across 195 reviews on two platforms, including 191 Google reviews rated 4.2.
Reviews
Every review we hold for the Athenaeum Street office, from every platform, shown as written. First names only.
Google5/5
GoogleA nice letting agents and excellent staff members
5/5
GoogleReliable service. Clean properties. Prompt issues resolution.
5/5
GoogleMy experience with Hackett properties was okay.
5/5
GoogleAbsolutely fantastic service, quick and easy as well as very professional office staff. I have met 4 members of the staff and the customer service I received was outstanding especially from Nicole, she went well out of her way to assist me and was extremely helpful, I can see this lovely young lady going very far in the industry, a true credit to the company!
5/5
GoogleGreat apartment and best costumer service
5/5
GoogleJust wanted to share my experience with Hackett Property fromm today i called seeking an apartment with an urgency of moving very quickly, quite stressed i was put at ease by the people who dealt with me Sarah and Nicole! Lovely people and i now have two viewings for monday 2 days after my enquiry coudnt reccomend these guys enough! Thank you.
1/5
Googlewhat a horrible experience it has been a month hackett did not response to me I asked for my metre reading when i started my contract I asked them to ask my land lord I used to call hackett everyday every time they said we will contact him and call you back that's very disrespectful
2/5
GoogleUnorganized. Unprofetional behaviour. Do not care about customers. Hiding the truth about the state of the properties they provide. False inventories. Unfortunatelly they have cornered the market, managing the largest percentage of the sudent flats, so you do not really have a choice but to deal with them.
1/5
GoogleDreadful customer experience.. We stayed at a place rented /managed by them. Whenever we used to go to them with any issues regarding maintenance they never showed up until we followed up several times.. Also when we vacated the place, we got almost only approx 20% of our deposit amount and they said it was for cleaning!!!
1/5
GoogleIf I could give zero stars...I would. Poor booking management, mixed responses from the main office and very poor customer service. I understand mistakes may happen, but as a company take responsibility, and do not blame your customers for poorly communicated (or lack of) information. Students - please avoid!NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat company to rent from would definitely recommend, have rented from Hackett for two and half years and just moved out. Office girls always friendly and helpful. I even had some problems with my heating and they provided heaters until the parts arrived, it wasn’t even cold! Cant recommend them enough and would definitely use again.
5/5
GoogleBrilliant services, polite, very helpful staff. They are not racist at all. They do not also have unnecessary bureaucracies. Efficient and effective company
1/5
GoogleAbsolutely joke of a management company. Honestly avoid at all coasts . Unprofessional, laid back! Dont waste your time
5/5
GoogleRented from Hackett for three years, helped me find the right place to stay and provided me with great prices, friendly staff and great service, highly recommend Hackett.
4/5
GoogleRating only, no written review.
5/5
GoogleVery helpful
5/5
GoogleAlthough I had a bad experience in the past the company has grown to show me that they care about their customers.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleDreadful customer experience. Tried for several weeks to view a specific property and they failed to organise it. Had to keep chasing them despite asking them to call me and update me. Ignored emails and calls
5/5
GoogleOne of the best company’s I have dealt with so far. Very professional and organised throughout my search for a property. Would definitely recommend.
5/5
GoogleExcellent Service Apartment.6. and more to go..
5/5
GoogleOne of the best real estate agents In Sunderland! Impeccable service and understanding of the customer's immediate response!!!!!!!! Keep going ladies !!!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe staff here were patient and guided us through the several house options within our specifications. Kudos.
5/5
FacebookWould highly recommend Hackett Property! Great experience with them! Spoke with Sophie who was extremely helpful, friendly, and very professional!
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