5/5
GoogleMy apartment has a lovely view. And I owe Nikki Smith my gratitude for the recommendation. She has been really kind and helpful.
Trusted Agent profile · Sunderland
Hackett Property Sunderland reviews
★★★★★
195 reviews across 2 platforms
Lynas House, Sunderland, SR1 1NA
Hackett Property's office in Sunderland, at Lynas House, is rated 4.2 out of 5 across 195 reviews on two platforms, including 191 Google reviews rated 4.2.
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Reviews
Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
Google5/5
GoogleWe had an excellent experience here and were delighted as we have the same surname! We got a personal service and even when we lost our keys late one evening they got replacements to us within 30 mins and changed the locks the next day. I can t remember the name of the lady who dealt with us but she was v helpful. Sorry to hear others had a bad experience - ask for Hannah (or a name like that) if calling - we can only praise the service.
1/5
FacebookAwful service - they never answer the phone and don't return voice mail messages left. Today, having finally got through and booked a 10am viewing in Sunderland (for which I was coming through from Newcastle), no-one showed up and they messaged me at 10.10am to say it was cancelled, wasting 2 hours of my time. Bunch of absolute amateurs - avoid if you can
1/5
GooglePlease don’t waste your time contacting them. Group of my friends lost around 300 pounds and one of my friend lost 100 pounds as holding deposit. The worst part is even if you pay and do all referencing arranging documents still they WON’T …
5/5
GoogleNikki has consistently demonstrated professionalism, punctuality, and a willingness to assist. She is proactive in finding solutions to resolve various challenges.
1/5
Google100% do not recommend this company to rent from! Absolutely no communication from them when they say they will, for example telling me that they would ring me same day just to find out if I can get my mail from a previous landlord 3 days later I had to ring them! Sent emails and no reply from them whatsoever. Paid an admin fee at the beginning of renting from this company and they literally did nothing! It also seems they condone bad practices from their landlords, would never use this company again.
1/5
GoogleWould not recommend this agency, very hard to deal with, house was in an awful state on move in date, had not been touched for 7 months (when we first viewed the house and put the deposit down we were told it would be to the correct standard). Very late with deposit repayment (1 month since deposit return request and still no word) Trying to charge to "damages" requested through the year, no follow up on damages they have organised a repair for. Not a caring company, would not recommend. Tried to call at 9:02am and the phone lines were still closed, very unprofessional as the opening time is 9am
1/5
GoogleWe booked to view a student flat and had an appointment arranged and fully booked. We stood outside for half an hour and when nobody came we rang and they said it was because they hadn’t managed to contact the tenants. They didn’t bother to tell us this. We rearraranged the appointment for today and even after ringing half an hour before to check it was still happening nobody showed up. This company is extremely unreliable. Don’t waste your time with them.
5/5
GoogleWe had an excellent experience here and were delighted as we have the same surname! We got a personal service and even when we lost our keys late one evening they got replacements to us within 30 mins and changed the locks the next day. I can t remember the name of the lady who dealt with us but she was v helpful. Sorry to hear others had a bad experience - ask for Hannah (or a name like that) if calling - we can only praise the service.
1/5
GoogleThe Staff are seriously incompetent at their job, unanounced flat visits and viewings. They take advantage of students and never look after the properties so id advise landlords to stay away. Oh and they left me and my partner with a broken …
4/5
GoogleNice property agents. I rented with them for 1yr and it was not a bad experience.
5/5
GoogleVery helpful Efficient staff very pleasant would recommend them to anybody
5/5
GoogleExcellent service from this company. Prompt communication and friendly staff. Abbey in particular was fantastic. Highly recommend.
5/5
GoogleProfessionalism at it best, responsive, and ready to satisfy clients with the best experience. 👌 …
4/5
GoogleHackett Property is the premier option in Sunderland, offering irresistible practicality. I secured an apartment while abroad, and their outstanding customer service left a lasting impression. Their adept staff, always attentive and supportive, make them highly recommended for both renting and buying properties.
5/5
GoogleFantastic property that made finding my new home so easy, and seamless process. Highly recommend!
5/5
GoogleHayley is always on the ball and happy to help. Thanks!
5/5
GoogleStay about a year and they really helpful and respond quickly for any issues
5/5
GoogleHackett Property have been very helpfully with any issues I have had during my stay within Sunderland. Sarah smith has always answered any queries and problems I have faced. I would highly recommend Hackett property.
5/5
GoogleExcellent and very helpful customer service
5/5
GoogleGreat people and have great range of rooms to rent. Would definitely recommend.
5/5
GoogleGreat service, Abbey Peacock in particular was very supportive and prompt.
5/5
GoogleNeat accomodation, prompt response to any concerns raised, would definitely recommend
4/5
GoogleRented from Hackett for 2 years, can’t fault the service from Hackett but the WiFi was really slow and this caused a lot of problems for me, even though Hacketts did ask the landlord to get a quicker speed they wouldn’t agree which was annoying. Everything thing else was great. Nice staff always friendly.
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