Hackett Property Sunderland reviews in Athenaeum Street

★★★★★ 5/5

Google

The staff at Hackett are really friendly and have always been trying to be accommodating to me to the best of their abilities which is very well appreciated. Special shout out to Abbey as she is an amazing person ! She’s very helpful, understanding and she truly wants what’s best for you, and wants you to be comfortable in your future home. She’s always responded to my questions even when they were not the brightest in a kind and timely manner. I would highly recommend renting from Hackett, or buying/selling. A great team, especially when you call instead of email them haha.

Farah · 22 January 2026

★★★★★ 5/5

Google

We’ve had such a great experience with Hackett Property Management! They’ve given us wonderful memories and always ensured everything was well managed. The team was quick to respond to any queries or repairs, even when we had a recurring issue with our apartment, they were constantly following up and pushing for contractors to get it sorted as quickly as possible. A big thank you to Sarah, Nikki, Haley, and Sophie for all your help and support, and to the entire Hackett team for your professionalism and dedication. Joshua and Mary truly appreciate everything you’ve done! Thank You with all our Love ❤️

Ogunrinade · 22 November 2025

★★★★★ 5/5

Google

We had an excellent experience working with Abby from Hackett Property. From the beginning, she was professional, approachable, and genuinely committed to helping us find a property that met our needs. What truly stood out was her proactive approach, during one of our scheduled viewings, Abby went out of her way to show us an additional property that we hadn't initially booked to see. She had taken the time to consider our preferences and budget, and she felt this particular property, located on the Quayside of the River Wear, might be a suitable fit. It turned out to be exactly what we were looking for, and we truly appreciated her initiative and insight. Abby’s attentiveness, responsiveness, and in-depth knowledge of the market made the entire process much smoother than we expected. She is undoubtedly a valuable asset to Hackett Property, and we would highly recommend her to anyone looking for professional and thoughtful real estate guidance.

Vasu · 25 August 2025

★★★★★ 5/5

Google

From the day I moved into my apartment until now, I’ve had absolutely no regrets. The staff at Hackett Property are outstanding, reliable, compassionate, and consistently professional in their interactions with tenants. Special thanks to Abbey, Sophie, and Nikki (just to name a few) for always being available whenever I needed assistance or guidance. They respond promptly to repair requests and are always willing to help. I truly appreciate their dedication and just want to say, keep up the great work! Matthew Oghenero Kokogho

Kokogho · 25 April 2025

★★★★★ 5/5

Google

Sarah Smith has been absolutely phenomenal in helping me secure my tenancy through a very challenging time. Sarah was utterly professional, understanding and extremely proactive in helping sort out a tough situation and helped me so much in the process. The communication was fantastic and Sarah, Abby and Nicki where brilliant and would do anything to help and adapt to situations. This is the second time I’ve rented with Hackett and I couldn’t recommend them enough for their amazing service, they truly go above and beyond. Big thank you to Sarah and all the staff at Hackett ❤️

Jess · 25 March 2025

★★★★★ 5/5

Google

Recently had to move from my rented apartment which I loved due to the owners needing the property back but Nikki quickly got in touch to say there was availability upcoming on the apartment opposite mine and she organised the timings of me leaving mine perfectly to move into my new one , also being a first time renter last year I received loads help and advice which I again received this time around , so thanks Nikki because you've been a massive help on both occasions 👍🏻

Chris · 25 March 2025

★★★★★ 5/5

Google

Top service received from Hackett Property. Knowledgable in regards to the current market and understanding on an individual basis. Issues that occurred were dealt with very promptly to ensure a smooth process. Couldn’t fault it. Abbie was very helpful start to finish.

Brad · 4 March 2026

★★★★★ 5/5

Google

Has been a great place to live. The rooms are nice, in good working-order, and clean upon moving in. The best part about Cassaton is Andrea, absolute gem of a person. She’s always there to help if there’s a problem or even if you just want to have a chat. Such a lovely and friendly person who will go out of her way to help. Loved my time at Cassaton House.

Lisa · 25 March 2025

★★★★★ 5/5

Google

Abbey at Hackett is so supportive, professional and approachable. I’ve rented with Hackett previously and they have always been great! Massive thank you to Abbey though for all your help & support!

Madison · 8 April 2026

★★★★★ 5/5

Google

Amazing service for helping me move in very quickly. Especially Brogan, abbey and nikki for their great and kind service. Botanical view court is an amazing student accommodation

Mohamed · 25 February 2026

★★★★★ 5/5

Google

Sarah is an amazing person.I rate her 100% as she is very professional in her work,it was so difficult moving in but with her help and guidiance, everything was easy for me. I recommend her any time any day. Her services has made me glue to Hackett property that I would recommend Hackett to any of my friends looking for accommodation.

Igwe · 25 March 2025

★★★★★ 5/5

Google

I viewed a property with Hackett Property today, initially a slight mishap but Brendan went out of his way to sort it out and the viewing was brilliant. That kind of attitude can only bode well for vendors looking to sell their homes/investments. If I move forward with the purchase then I’ll be certainly considering using Hackett to manage it.

David · 25 March 2025

★★★★★ 5/5

Google

Very attentive to student’s needs so that Sunderland is put on the map as a great living space for a multicultural community which continues to be grown and maintained by the Hackett Property team. Special thanks to Abbey Peacock and Andrea Wilson for going the extra mile when searching for the right accommodation for me, Jose Maria Covas Lima

Zé · 25 March 2025

★★★★★ 4/5

Google

Letting Process, Documentation and Follow Up Service was really good. There were few incidents we thought they could've done better but our overall experience with Hackett was really good. A Special thanks to Sarah Smith who helped us from the beginning and She was professional and Friendly. She gets 05 Stars but Hackett gets only 04 from us.

Lasindu · 25 March 2025

★★★★★ 5/5

Google

Abbey is very professional and the proposals they offered were very helpful. Thank you again.

Singo · 25 February 2026

★★★★★ 5/5

Google

Hackett Property is an outstanding letting agency. Having dealt with Anas, Chloe and Abby, it is safe to say that their professional, understanding, patient and supportive attitude to clients is excellent. If you seek assistance with renting a property in Sunderland, these guys are the only reasonable option.

Jordan · 25 March 2025

★★★★★ 5/5

Google

I've worked with Sarah and the Hackett team for many, many years on a couple of our rental properties. Sarah is always responsive, helpful and provides all the support that I need to keep our properties in tip-top shape and rented out without a fuss. Thanks Sarah!

Greg · 25 March 2025

★★★★★ 1/5

Google

We drove 18 miles to view a property, only to be told at their office that it was no longer available. They never called, texted, or emailed to let us know, yet claimed they never cancel without contacting clients. The staff were unprofessional and took several minutes to even acknowledge us. They clearly did not care about our time or effort. I would not recommend using this agency. My single review may not make a big difference, but I hope it helps someone.

Rzz · 25 August 2025

★★★★★ 5/5

Google

Fantastic experience with Hackett Property! The team was professional, responsive, and genuinely helpful throughout the entire process. They made everything simple and stress-free, always keeping me updated and offering great advice. Their local expertise and friendly approach really set them apart. Highly recommended for anyone looking for a reliable and efficient property service!

Abujor · 8 April 2026

★★★★★ 5/5

Google

I’m very pleased with the service rendered by Sarah Smith of Hackett property during my stay at the apartment at 26B Blandford Street. Throughout my 2year stay, Sarah treated me with genuine kindness and care, always going above and beyond to ensure I had an stress free experience. While the apartment itself may not have been perfect, Sarah’s attentiveness and professionalism truly made all the difference. She consistently followed up on any repair issues I reported and ensured they were addressed as quickly as possible. Her exceptional service and warm approach made my time there so much more comfortable and enjoyable. Thank you, Sarah truly appreciate everything you did.

Solomon · 25 July 2025

★★★★★ 5/5

Google

It was a pleasant experience transacting with Hackett Property to get an apartment that suit my taste and budget. I want to give a special shoutout to Anas and Sophie for their prompt and helpful response to my queries.

Sunday · 25 April 2025

★★★★★ 5/5

Google

I’m writing this review after being with Hackett Property for almost three years now, and still going strong. The whole team has been brilliant throughout, always helpful and quick to sort things out whenever needed. A special shoutout to my property manager, Sarah Smith, who’s been absolutely fantastic. She’s always been on the ball, making sure any issues I’ve had were dealt with quickly and efficiently. She’s kept great communication going between me and the landlord, and it’s made a real difference in making my time at the property comfortable and stress-free. I’m genuinely pleased with the service and support I’ve received, and I’m looking forward to continuing this positive experience.

Vikas · 25 April 2025

★★★★★ 5/5

Google

This should be your #1 rent plug if you’re living/intend to live in Sunderland. I was able to secure my accommodation hassle from and from abroad without any problems. At the start of my process of securing my accommodation, Gill whom was the property manager then was very welcoming, approachable and always kept me in the loop. The team is very friendly and always listens or directs you to the pertinent member of staff to attain help or resolution. Nikki Smith who then became the property manager after I moved in and settled down was so helpful to me throughout my journey in my flat. I had an issue, reported it to her, she promised to do her best to help in resolving and she kept her word. Hackett Property has a truly great team and should be #1 agent to contact for accommodations in Sunderland whether you’re a foreigner or local.

Martha · 25 March 2025

★★★★★ 5/5

Google

Abbey has been a great help with all my issues. Responded back to my emails and has also rang me on occasions when she has had the answers to my queries!

Romee · 25 March 2025