Trusted Agent profile · Ashton-Under-Lyne
Verified
★★★★★
2,777 reviews across 2 platforms
20 Market Street, Ashton-Under-Lyne, OL6 6BX
Part of Ryder, see every office.
Ryder's office in Ashton-Under-Lyne, at 20 Market Street, is rated 4.8 out of 5 across 2,777 reviews on two platforms, including 552 Google reviews rated 4.9.
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Every review we hold for the Ashton-Under-Lyne office, from every platform, shown as written. First names only.
5/5
TrustpilotGabrielle was great from start to…
Gabrielle was great from start to finish. She was there for everything I needed and responded so quickly as wellHighly recommend
Thank you for your review Francesca, I'm pleased you have found the process to be smooth, good luck with your travels!Kind regards, Gabrielle Wray MARLALettings Valuer
5/5
TrustpilotRyder and Dutton guided us…
Ryder and Dutton guided us professionally but sensitively through our house sale. There was no spin or sound bites, just honest, experienced agents who knew their brief. Thank you Leanne, Nichola ,Kim and James
Thank you Thelma
5/5
TrustpilotAwesome 👌
My experience was nice
We are so glad you had a nice experience! Thank you for your wonderful feedback.
2/5
TrustpilotResponse
The delay was extremely frustrating but your staff are not proactive and did not on many occasions call us back. We only got to know by accident that they’d lost their buyer. James did say they only needed a small mortgage. We weren’t given a brochure of our property and when asked I got a few pages not even paper clipped together. The word on the street whenever it’s been mentioned is that your customers are a hindrance and your staff are not very goodThere were many other things that occurred and the solicitors you recommended for our buyers are inefficient and lazy. If I could do anything about the house buying process I would ensure that the fees charged for your service are substantially reduced as you don’t provide value for money. I’ve worked with excellent negotiators over the years so I know what I expected and didn’t receive. You Leanne are very good at your job but let down by your office.
Hi Mrs Wood, we are sorry that you have felt the need to leave us a 2 star review following the recent sale of your property. I know the process took longer than expected and although we spent many hours chasing solicitors, the delays were unfortunately out of our control. We are very proud of the positive reviews that we have received over the years, with this being the first low review we have had, so we are really disappointed that the solicitors process has impacted negatively on your experience with us. We do hope that your new home is ready quickly for you and wish you all the best with the move. Kind regards, Leanne Randall, Branch Manager, Ryder & Dutton - Colne Valley
5/5
TrustpilotTop class service from Ryder & Dutton
Top class service from Ryder & Dutton. Starting with Oliver who I dealt with initially when I put my property on the market, then from Jade and Michaela who were very easy to talk to and helped to make the whole transaction go through smoothly. I would definitely recommend them to anyone wishing to put their property on the market.G.S.
Thank you for your kind words. We are thrilled to hear that you had such a positive experience with our team. We appreciate your feedback and are glad that Oliver, Jade, and Michaela were able to make the process smooth and enjoyable for you.
5/5
TrustpilotProfessional, Friendly, Efficient
R&D provided a professional, friendly, comprehensive service under pretty difficult circumstances!!!Every member of staff was pleasant and always called back when they said they would during the process.In final completion phase Jenny Boyle, the Move Manager, provided great support for which we are very grateful. Her regular updates and discussions with the solicitors definitely kept this difficult process on track. We wouldn’t hesitate to use R&D again - hopefully under easier circumstances!
Really appreciate the review, Neil. All the best to you and the family!
4/5
TrustpilotVery helpful
Very helpful, at the beginning and end of sale. My boiler broke down prior to moving in on removal day in my new home. Emmy went above and beyond to support. A little quiet mid sale and didn’t always return calls at this point. But the support at the end was amazing.
5/5
TrustpilotStaffs are so good.Always ready to answer our calls and queries.
Staffs are so good and supportive. Jenny was always ready to answer our queries.
We are thrilled to hear about your positive experience. It's wonderful to know that our staff, particularly Jenny, provided you with such excellent support. We appreciate your kind words and will share your feedback with the team.
5/5
TrustpilotCan’t thank Jessica and the team enough…
Can’t thank Jessica and the team enough for a easy and hassle free purchase
We're so happy to hear that your purchase was easy and hassle-free, and it's wonderful to know that Jessica and the team were able to deliver on that ⭐
5/5
TrustpilotVery professional
Very professional from valuation to completion. All the staff I have dealt with have been very friendly and easy to talk to, they kept me informed at each stage of the process. I would highly recommend this Estate Agency.
5/5
TrustpilotCatherine was fantastic
Catherine was fantastic, always letting me know what was happening - tenacious in her pursuit of trying to finalise the transaction. I couldn't ask for any better support and communication throughout, thanks so much for your help!
You are so welcome, we wish you all the best! Take good care
5/5
TrustpilotAmy Heaton was very helpful and always…
Amy Heaton was very helpful and always at hand for any questions we had and for advise. Made the process of buying our first house very smooth and less stressful
Thank you for the 5* star review Charlotte, hope you are enjoying your new home!
5/5
Trustpilotstress free services
From beginning of both my sale and purchase, I was kept upto date on a regular basis. Nothing was too much trouble for them to sort.Whenever I needed help, Charlotte and Katelyn were always there with advise which helped make the whole process less stressful.
5/5
TrustpilotGood customer service and staff always…
Good customer service and staff always ready to help.Fat big thanks to Geraldine Marsden for the support throughout the purchase.
Thank you so much for the review!- Geraldine & the Chadderton team
5/5
TrustpilotMatt was very supportive throughout the…
Matt was very supportive throughout the whole process. He was very approachable and always resolved any issues. Thank you for all your help.
Thank-you for your review I'll be sure to let Matt know! 😊 - Team Rawtenstall
5/5
TrustpilotVery Helpful
First time letting a property and everyone was really helpful especially Amanda and Gemma. Quick to reply to any questions and always really polite.
Thanks for your 5 Star review for Amanda & Gemma. Gareth HuntHead Of Lettings
5/5
TrustpilotSales Negotiator
The review here is for the Sales Negotiator, Milly.
We're happy to hear that the sales negotiator was professional and friendly, kept you informed, and handled everything efficiently. We appreciate your positive feedback and are glad the process was easy for you.
5/5
TrustpilotRyderbusters
Others tried to sell our house and failed, so who are you going to call ghostbusters?? Sorry Conner and the team. Very professional from the start will use them again. Conner and Michaela at Ryder and Dutton Royton have been brilliant from start to finish. They both went out of their way to ensure a smooth 5 star *****experience. Thank you very much.
5/5
TrustpilotThe process was simple and easy
The process was simple and easy, our advisor offered support and on going updated to keep us in the loop. We are very happy with the service thank you for the help Geraldine Marsden.
1/5
TrustpilotDreadful
Dreadful. Advertised a property in December and the sellers didn’t find their onward purchase until September. This has dragged on for far too long. And on the day of completion DIDNT communicate with the sellers to ensure they were out of the property by the time of completion. This meant we could not move into our property until almost 4 hours after completion due to the sellers still moving out. The people in the office seemed to think it was amusing when I continued to call them to find out when we could come and collect the keys to OUR house. DO NOT BUY FROM THIS AGENCY. AWFUL SERVICE TO BUYERS.
I am very sorry to read your review. The delay with your sellers finding a property to purchase, and the delay with you receiving your keys on the day of completion, were both entirely out of our control, but I can completely understand your frustrations.I understand our Branch Manager has been in contact with you to discuss your experience, but if you would like to discuss further please do not hesitate to contact me at jake.rowson@ryderdutton.co.ukKind regards,Jake RowsonSales Director
5/5
TrustpilotRyder Dutton all staff are amazing and…
Ryder Dutton all staff are amazing and very helpful i would like to Say Thank you for your excellent service 🙏Especially Ammaira Ali she is a great very helpful and polite. Thanks again Ammaira and Jade for your help and great service💜❤️
5/5
TrustpilotTop class service from top class people but give the recommended solicitors a miss
I have used Ryder & Dutton now several times in the course of both buying and selling houses. I can honestly say they offer a truly professionally service in both the valuation and sales preparation, and also in the standard of communication during the process.Fran Whittle was top class in the sale valuation and preparation of the sales documents for the web site.Catherine Salisbury carried out the sales negotiations between vendor and purchaser with total professionalism, a true credit to the company and the business she serves in.Thanks Fran and Catherine for making my house move completely stress free.Although I was impressed with R&D I would steer clear of their recommended solicitors Russel & Russel, I thought the service from them was appalling and I would say R&D only recommend them for the referral fee. Took 5 attempts for R&R to get the account statement correct but sent incorrect item on completion, tried for over two weeks to get them to issue the final account or even acknowledge it will arrive, useless waste of time.
5/5
TrustpilotCATHRINE SALISBURY heywood branch
CATHRINE SALISBURY heywood branch , cannot praise cathrine enough , wasnt even our estate agent but our venders , still helped us massively with the correct advice , went well above the call of duty , would deffinately reccomend this lady , so proffessional but with a very caring touch, you felt like a person, massive massive thanks cathrine , kind regards , john , liz
Awe thank you both!! Such a lovely review and very unexpected! I'm so glad you have both been happy with my efforts. Will do all I can to get this completed by Friday for you!! Speak again soon! :)
3/5
TrustpilotNot Good
We feel let down by Ryder & Dutton also our solicitor, we.ve had nothing but trouble since we moved in,Boiler hadn't been serviced in years,its an old one so now we have to buy a new one.We did ask for this to be done,trouble with gas meter ,found out it was a card meter,still having trouble with that,they had a debt on it which we found out we was paying it.Electrics not good having trouble with that,so not very happy about the service we have paid for....
Hi Mrs Johnston,I understand the Branch Manager has been in touch with you today to discuss your review. Naturally we are very sorry to hear you have had issues since you purchased your property through us. We can understand how disappointing it must be for you. As we explained today, we were not made aware of any issues with the boiler and meters and had we been aware of any issues we would have informed you. I understand you used a solicitor who was not on our panel. We hope once the issues with the boiler and meters have been rectified you will be very happy in your new home.Kind regards,Jake RowsonSales Director
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