Trusted Agent profile
★★★★★
211 reviews across 2 platforms
5 Fletcher Street, Ashton-Under-Lyne OL6 6BY
Reeds Rains, Ashton Under Lyne's Ashton-Under-Lyne office at 5 Fletcher Street is rated 4.6 out of 5 across 211 reviews on two platforms, including 208 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Ashton-Under-Lyne office, from every platform, shown as written. First names only.
5/5
GoogleWe chose Reeds Rains, again to sell our property as first time round their valuation, professionalism and superb service through the sales process was excellent. Once again Reeds Rains have not let us down with another sale. Not only would I recommend them, specially Andrew Devon and to be fair the entire team who dealt with our sale. Devon was always only an email or phone call away, I will only use them in Ashton-u-Lyne. Will always use Reeds Rain.
5/5
GoogleAfter consulting with several Ashton based agents, we selected Andrew at Reeds Rains to take care of the sale of our property. Andrew was very knowledgeable about the area and the state of the market, and we felt very comfortable with his helpful and professional style of communication. Andrew and his team looked after everything for us, from the photos, description and advertising, through to the viewings, and subsequent completion. Any queries that we had were dealt with efficiently, and we felt valued as clients all the way through the process.
5/5
GoogleGood "old fashioned" professional service provided by whole team. Our property was unoccupied and Andrew and the team handled everything with prospective buyers. Initial contact, viewings and follow ups were all dealt with efficiently and I was provided with regular ongoing feedback. This made me feel safe in the knowledge that our sale was being managed in the best possible way.
Thank you for your kind words. We are delighted that you were so happy with our service. It was a pleasure working with you
5/5
GoogleI'm just at the start of my potential rental through Reeds Rains, and I just wanted to say that the service I've had from both Amy over the phone, and Carol when I went to the viewing was brilliant, both are absolutely lovely, and really helped me out in the early stages of the process. Amy has been on hand over the phone for anything that I've needed, and has been amazing. Carol was brilliant at the property, and just a really lovely person.
Thank you for the lovely review. We are delighted that you have received excellent service from our office.
1/5
GoogleThis agency should not be allowed to rent apartments at all. Families with small children are forced to live in walls with mold and mildew a centimeters thick, sometimes even covering the entire wall. The agency ignores any problems reported by the tenant requiring repairs. Despite reports, nothing is repaired, and if they do make any repairs, the rent is immediately raised. The landlord and the agency are responsible for all repairs reported by the tenant. This agency harasses and forces tenants to completely renovate the entire apartment, replacing the floorboards, carpets in the bedroom and on the stairs, as well as painting the walls. Do the apartment and everyday items wear out after years? This agency requires supervision and control, because when the tenant leaves, they harass and force renovations and repairs.They deserve zero points. That's my opinion. My daughter rented an apartment from them for seven years. During that entire period, they would come and check the apartment every few months. They even managed to enter the apartment illegally when my daughter wasn't home. They had their own keys and entered without permission. Now, as for the repairs, it's a complete disaster. My daughter reported serious problems with moisture and mold, but they did nothing. They told my daughter, who was pregnant at the time, to remove the mold and moisture herself with Domestos or another detergent. They also have zero response to other repairs. They only wrote down what needed fixing and did nothing. Now that my daughter has moved out, they're ordering her to fix all the repairs reported by this deceitful agency. What's more, they're ordering her to replace the carpets in the bedrooms, the laminate flooring in the living room and bathroom, the carpet on the stairs, and repaint the rooms twice with emulsion. They want the apartment renovated and refurbished. They think the tenant doesn't know their rights and are trying to extort a general renovation of the apartment and an additional payment of £2,800. As a mother, I often visited when they visited, and I have ample evidence that they promised to fix everything my daughter reported, but they did nothing. She'll be surprised when she hears the truth about themselves. They also harass my daughter by email, asking her to renovate and refurbish the apartment. Evidence shows that the laminate flooring in the living room and bathroom, the wall tiles, the gas stove in the kitchen, and the kitchen cabinets have been there for 15 years. They want their daughter to pay them for the loose hinges on the cabinets and one door that came loose and broke off. 15 years of use, or even longer. The agency is now afraid of the landlord because they ignored all the major repairs they could have done individually, so now they have to do everything at once. They must now renovate, either at their own expense or at the landlord's expense. The tenant is not obligated to return the apartment renovated and refurbished upon vacating.
5/5
GoogleA massive thank you to Devon and Andrew! After 2 failed sales, it’s finally completed. Thank you for all the support and advice you have gave me the past 2 years!
5/5
GoogleVery happy with the service from Reeds Rains (Ashton branch). Everything was handled quickly and professionally. Special thanks to Andrew Cronshaw for clearly explaining the process, and to Amy Stafford for finalising everything smoothly. Highly recommended.
5/5
GoogleVery pleased with the service I received and Devon was excellent in initially helping with the negotiations with the buyer and subsequently keeping us informed during the conveyancing. The property was unoccupied and it was very convenient that we could rely on the agents to show potential buyers around. I am pleased I used Reeds Rains to sell my house and I highly recommend them.
5/5
GoogleI recently purchased a new development property through this estate agent and had a great experience from start to finish. The customer service was excellent, clear, responsive, and helpful throughout the process. Special thanks to Devon, who went above and beyond to ensure everything ran smoothly. Highly recommended!
5/5
GoogleWe were looking to rent a property in Ashton-under-Lyne and booked a consultation with Andrew at Reeds Rains. Andrew has excellent local knowledge and clearly knows every area in Ashton-under-Lyne. We agreed on a suitable rent very quickly, and the flat was secured shortly after. Amy supported us throughout the entire process. She was extremely helpful, providing daily updates on viewings and sharing clear shortlists, which made everything easy and transparent. Overall, the service was professional, efficient, and well organised. We highly recommend Reeds Rains Estate Agents in Ashton-under-Lyne.
5/5
GoogleDevon was leading in dealing with our purchase as a first time home buyer you can imagine the stress and frustration involved. However Devon communicated well was always approachable and accommodating. He is a real credit to the team at Ashton under lyne and I have been really happy with his service.
5/5
GoogleVery knowledgeable and professional staff. We dealt with Devon who has been exceptional in helping our company complete the purchase of a property. He ensured the process was smooth from end to end. I would highly recommend anyone to ask of him if you are looking for an experienced agent to help you throughout the process.
5/5
GoogleAs a client of Reeds for several years as a Landlady & seeing how they also deal with the Tenants on the other side I have to say they are the best firm I have had the pleasure of working with & I have come across a fair few ! Nothing is to much trouble…courteous, polite, friendly, extremely approachable & very patient …Thank you & keep up the great work
1/5
GoogleAbsolutely shocking estate agent. I lived in a property for 6 months and decided not to renew the tenancy. Initially, the estate agent did an end of tenancy inspection and said everything was in order and I was to await a full refund of my deposit. A day later, I recieved an email from the agent stating that the landlord has double checked the property and he'd listed hundreds of pounds worth of wear and tear, which really wasn't the case. I questioned this with the agent and she took the landlords side. Anyway, went through the deposit scheme and got my full deposit back as the house was in exactly the same condition as it was at the beginning of the tenancy. Be very weary of this letting agent as they WILL take the side of their greedy and exploitative landlords. ...Further to your response, I will not delete the review. What I stated is correct - I had to wait months to get my deposit back after you took sides with lying landlord over a good tenant. Seems to me there is a toxic culture within your branch. Again, bit of advice for would-be Reed Rains tenants, don't bother!
It appears that you were a tenant in one of our properties in 2014 (10 years ago) and received your full deposit back. We can find no record of you renting through us after that. I would suggest that you have the wrong agent or the wrong office. Therefore would you kindly remove your erroneous review.
5/5
GoogleI had a great experience overall. Everything was sorted easily with the help of Amy Stafford. I recommend Reeds Rains Estate Agents without a doubt.
5/5
GoogleVery quick and very prompt. Couldnt help us enough through the whole process from start to finish. When we went signing for the keys, the lady who dealt with us (karen)in the ashton under lyne branch was very warm and welcoming, pleasant …
Thank you for your brilliant review. We are delighted that you are happy with the service you have received.
1/5
GoogleMy daughter needs a home for herself and child. She has all the funds to pay rent. Due to Eqaulity act 2010 they are not permitted to discrimate against people on benefits. Reids Rain get around this by saying yes they will rent out to …
In reply to your review, we feel that some clarification is required. It is Reeds Rains policy to ask for a rental guarantor in your daughter's circumstances. This is because benefits are paid in arrears and can be retracted at any time and … More
5/5
GoogleApologies for the time taken to leave my review... I can't thank Andrew and Carol enough for the support and assistance they gave to me during the lockdown of late 2020 when times were already especially difficult for everyone. They took away the stress of a complicated situation I was experiencing and showed kindness in going above and beyond in customer service. I wouldn't hesitate to use their services when needed in the future and I don't hesitate to recommend them 😊
5/5
GoogleEveryone at Reeds Rains in the Ashton branch is absolutely amazing at what they do. The whole team is incredibly supportive, friendly, and always willing to go the extra mile to help. Their professionalism and attention to detail made the whole process so much easier and stress-free. I truly appreciate all their hard work and assistance, they’re a fantastic team who genuinely care about their clients. Highly recommended!
5/5
GoogleThanks to Amy and her team for being fantastic and keeping us to update With everything. Would recommend as a landlord and will be using again thanks to Andrew as well and all the team.
Thank you for your kind words. We are delighted that you are happy with our service and have enjoyed working with you
1/5
GoogleOne of the worst experiences I’ve had with an estate agent. We lived in the property for 1.5 years and paid a deposit equal to 5 weeks’ rent, as per their policy. When we moved out, we gave the required one-month notice. …
In reply to your review we would like to make the following points: The deposit was equal to five weeks rent, but not due to our policy, this is the amount the law states that can be held as a deposit for any rental property at … More
5/5
GoogleVery pleased with this company's service. The staff is knowledgeable, professional, and has been exceptional in managing the rental of my flat. They made the entire process smooth and easy from start to finish. I highly recommend them.
Thank you for your brilliant review. We are delighted that you are happy with the service you have received.
5/5
GoogleAndrew and his team have the patience of saints, very possibly because they have years of experience and understand the process. I want to thank them for putting up with my meltdowns and for being the voice of reason. It took a while, but we got there. Thank you
5/5
GoogleWe've not bought or sold a house since 1980 when everything was so much different and felt out of our depths. Devon guided us through the whole process keeping in touch at each and explaining everything as we went along which was very reassuring and just right for us. A week before completion we had hidden leak and were convinced the buyers would pull out but Devon reassured us as well as the buyers once the leak and everywhere was sorted. Devon has a really good sense of humour which helped keep us, and probably him, going. Thank you so much. Hopefully we won't need to buy or sell another property but if we did we'll certainly be knocking on his door.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Reeds Rains, Ashton Under Lyne's Ashton-Under-Lyne office has 211 reviews across two platforms: 208 on Google, 3 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Reeds Rains, Ashton Under Lyne is rated 4.6 out of 5 across all 211 reviews, and 4.6 out of 5 on Google from 208 reviews, checked 9 October 2026.
Reeds Rains, Ashton Under Lyne, 5 Fletcher Street, Ashton-Under-Lyne OL6 6BY.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
