Every review we hold for the Ashtead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have had an excellent experience with Patrick Gardner in Ashtead. We have had a tough year trying to buy a house in the current market, but they were certainly the best Estate Agent that we have worked with in the area. They have been kind, knowledgeable and responsive throughout the process. A big thank you to Sarah, in particular, who really went above and beyond to help us secure our property - it was hugely appreciated.
Victoria · 9 October 2022
Agent replied · 6 July 2023
Thank you so much for your fantastic 5 star review! Sarah, Michelle and the team were absolutely thrilled with your feedback. It was our pleasure we could be of service every step of the way. Wishing you all the best!
★★★★★ 5/5
GooglePatrick Gardner have been excellent as always. We never use anyone else. Michelle and the team are so helpful and knowledgeable and go above and beyond to sell your property from start to finish. All in all a great experience. Thank you
Mrs Doick
Dope · 18 October 2024
Agent replied · 25 October 2024
Thank you for your five star review and kind words for the team at our Ashtead Office. We are so pleased that you were happy with the service provided and wish you every happiness in your new home .
★★★★★ 5/5
GoogleSarah Tucker was a great help in assisting (as buyers) in finding a home. She continuously kept us in the loop when new houses that might suit our needs came on to the market and her communication was exceptional - constantly keeping us updated on properties we were interested in.
W · 25 June 2024
Agent replied · 24 August 2024
Good morning! Thank you for your five star, and delightful review on your great experience of buying a home with us. Sarah is thrilled that she could help you find your new home, and she wishes you all the best!
★★★★★ 5/5
GoogleMichelle, Lorraine and the team did an excellent job advertising my property and then identifying a potential purchaser who they stuck with and took their own instruction on in order to help us complete a long chain. Patience, Tenacity, Perseverance with Helpful Advice and Professionalism all the way to the end.
Simon · 26 May 2024
Agent replied · 24 August 2024
Morning Simon, thank you for leaving a five star review and for your kind words in respect of Loraine and the team at our Ashtead Office. Wishing you every happiness for the future.
★★★★★ 5/5
GoogleI had a fantastic experience with Patrick Gardner. The team were professional, friendly, and informative from start to finish. My property was let within just a week of going on the market, with four strong offers to choose from. Their advice and guidance throughout made the whole process refreshingly straightforward. I would highly recommend Patrick Gardner and wouldn’t hesitate to use them again.
Abbie.S · 14 September 2025
Agent replied · 14 April 2026
Thank you Abbie for your fantastic five star review for Sarah and the lettings team. We're delighted to hear you found everyone professional, friendly and informative from start to finish. Wishing you all the best.
★★★★★ 5/5
GoogleI chose Patrick Gardner Estate Agents to sell my late Mother's property. My contacts during the process were Michelle Austin (main contact) and Shelley Kerr. From the outset they were very considerate and understanding of my circumstances. They were very professional but friendly and the sale went through without any problems. I have no hesitation in recommending their services.
Michael · 14 September 2025
Agent replied · 14 April 2026
Dear Michael, thank you so much for taking the time to leave our Ashtead team a lovely review. We're delighted to hear you found Michelle and Shelley supportive, professional and friendly during the sale. Wishing you all the best.
★★★★★ 5/5
GoogleSuperb service from Michelle and Shelley at Patrick Gardener in Ashtead. Through challenging circumstances they dealt with my sale with professionalism, sensitivity and kindness. Their communication throughout the process was first class and I always felt confident with their advice and guidance. Can't say enough thanks to them both. Highly recommend!
Cheryl · 28 November 2025
Agent replied · 29 December 2025
Good afternoon Cheryl. Thank you for such a superb five star review for Michelle and Shelley at our Ashtead office. We're delighted to hear you found the team professional, kind and the communication first class. Wishing you all the best.
★★★★★ 5/5
GoogleRecently purchased my first property through Patrick Gardner Ashtead. Shelley handled the majority of the transaction and was great throughout, guiding us through the process.Incredibly helpful from start to finish.
They even gifted us some flowers upon completion, which was a lovely touch.
Can’t fault anyone in the office at all, Everyone was a pleasure to deal with.
Austen · 14 September 2025
Agent replied · 14 April 2026
Good afternoon Austen, thank you so much for your fantastic five star review for Shelley and our Ashtead Team. We are delighted to hear that Shelley guided you through the process and you found everyone a pleasure to deal with. Many congratulations on your new home!
★★★★★ 2/5
TrustpilotDo your research they aren’t that great
Great at finding us a place for long term tenancy only to get rid of us 18 months in. The way they handle their landlords in the letting department is pretty awful. They always back the landlords side and never try to make things easy for the tenants. It’s a shame they allowed it to get so bad, I’m sure there are great people working there.
Chris · 27 May 2025
Agent replied · 26 August 2025
Hi Chris, Thank you for bringing your recent experience to our attention. We are genuinely sorry that in following client instructions we were unable to continue with your tenancy. We would like the opportunity to address your concerns personally, so please contact me directly at sarah.rigby@patrickgardner.com or call 01372 452208.
★★★★★ 5/5
GoogleVery nice people to do business with. Selling the house of a late parent can be awful; PG have been kind and understanding throughout, as well as very professional. I would not hesitate to use them again. My thanks to Michelle and all her colleagues.
Louise · 25 December 2023
Agent replied · 1 January 2024
Good morning Louise,
Many thanks for your five star review and kind words in respect of Michelle and the team at Ashtead. We were so pleased you had such a great experience with 'the team' who would like to wish you a happy Christmas.
★★★★★ 1/5
GoogleDo not trust these agents, very misleading bunch. Was hesitant to put an offer on a property due to seller concerns and being gazumped, but the estate agent assured me this wouldn't happen as they knew their seller. After being lured into the offer and having it accepted, the property taken off the market, paying for solicitors and spending alot of time processing documents the agents took another offer in and ultimately gazumped us.
Will never deal directly with this office again.
Alfie · 25 June 2024
Agent replied · 24 August 2024
Hello, I'm Bruce Shaw, Senior Partner at Patrick Gardner. Thank you so much for taking the time to write to us. I wanted you to know how sorry we are that you went through that difficult experience as a result of circumstances, which were beyond our control. As a company committed to exceptional customer service, this unexpected situation took us all by surprise but the decision was taken out of our hands. However, I know from past experience that there are always two sides to a story so I would be pleased to hear from you and have your perspective too. I will be reaching out to you personally in the next 24 hours, and can also be contacted on 01372 360078 or emailed at bruce.shaw@patrickgardner.com
★★★★★ 5/5
GoogleReview of Patrick Gardner in Ashtead by Francis and Charlotte Dummigan 13 Woodfield Close
The staff at Patrick Gardner in Ashtead provided authentic real life contact.
If I felt anxious or socialable: I could just pop in and see them in their office on the high street at any time. If I was in a hurry: I could phone them. if I felt I needed a bit of space: I could just email them. I always received a prompt favourable useful reply. The staff always knew how to answer our questions or how to expertly reassure us.
They worked very hard too: both my husband and I work full time so they did all the viewings for us: we always got plenty of warning if they were coming, they always came on time and they always gave us feed back. Even in the long dark winter months: we had regular viewings and we are so grateful for all the work Shelley, Lorraine, Sarah, Frank, Michelle put in and for producing genuine results and then helping us negociate the process of accepting the best offer and then selling the house.
We exchange on Friday and I have to say it has been a kaleidoscope of tasks and emotions but Patrick Gardner always provided value, made the whole thing dignified and alleviated a lot of the stress and they have delivered the results: they got the balance right considering the complexity of property prices this year!
Charlotte and Francis Dummigan
Charlotte · 26 May 2024
Agent replied · 24 August 2024
Good morning Charlotte, thank you so much for taking the time to leave such a great review for the team at our Ashtead Office. We are so pleased that you were happy with the service provided and we wish you every good wish for the future.
★★★★★ 4/5
GoogleFrank,Christine and the rest of the team at Patrick Gardener were a fantastic support throughout our buying and selling process. They were always quick to respond and very proactive and supportive when we faced challenges and issues. Thank you to all of you!
Alain · 29 June 2023
Agent replied · 6 July 2023
Thank you Alain for taking the time to leave a review. Frank, Christine and the team were delighted with your feedback and were happy they could help. Wishing you all the best.
★★★★★ 5/5
GoogleShelley and Sarah and all the team were fabulous in helping us find our dream home. They were always at the end of the phone and did all they could to move our purchase along. Would highly recommend and thank you for helping us find our forever home.
Rosamund · 14 June 2025
Agent replied · 14 April 2026
Good afternoon Rosamund. Thank you for taking the time to leave our Ashtead office a five star review. Shelley and Sarah were delighted to be able to help you find your dream home. Wishing you all the best in your 'forever' home.
★★★★★ 5/5
GoogleQuality service from start to finish from the Ashtead team at Patrick Gardner! Couldn’t recommend enough. We used them when buying our first home and viewed around 7 properties in one day. They were very accommodating to take us to …
Andrew · 14 August 2025
Agent replied · 14 April 2026
Good morning Andrew. Thank you for your lovely five star review for our Ashtead team. They are delighted with your feedback and wish you all the best in your new home.
★★★★★ 5/5
GoogleMichelle and her team worked really hard to secure the sale of my mother's beautiful home in Ashtead.
I would be happy to recommend Patrick Gardner Estate Agents.
Paul · 26 February 2024
Agent replied · 24 August 2024
Hi Paul, many thanks for taking the time to leave such a great 'five star' review. Our Ashtead team were very pleased to see your review and would like to send you their best wishes.
★★★★★ 5/5
GooglePatrick Gardener have been supportive and understanding for all my needs. The staff, particularly Michelle who I have been dealing with are polite and professional. 10/10 would recommend.
Olivia · 26 February 2024
Agent replied · 24 August 2024
Hi Olivia, many thanks for leaving a five star review. Michelle and the team at our Ashtead Office are most grateful to you for your kind words. Best wishes.
★★★★★ 5/5
GoogleI bought via Patrick Gardner in July and it all went smoothly. Communication was quick via phone and email, and we felt supported along the process. Thank you.
Laura · 29 November 2025
Agent replied · 29 December 2025
Good afternoon Laura. Thank you so much for taking the time to leave our Ashtead team a lovely five star review. We're delighted to hear you found communication quick and that you felt supported along the way. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleWe really can't fault the team at Patrick Gardner Ashtead for our house sale. They were all super responsive, helpful and friendly. Sarah's cheerful demeanour meant that every bump in the road was soon smoothed out. Engagement and communication were exemplary. And Michelle deserves special mention for pulling out all the stops when it was required. A* all round!
Catherine · 23 October 2024
Agent replied · 25 October 2024
Hi Catherine, thank you for your lovely review and five star (A*!) award for Sarah, Michelle and the team at Ashtead. We are so pleased that you were happy with the service provided.
★★★★★ 5/5
GoogleExcellent service, house received an offer quickly to a well qualified buyer after a number of viewings. Did what they said they would do and followed up promptly. Good communication with solicitors and buyer keeping me informed at each stage. Glad I used them, a professional service from people who genuinely want to help their clients. Easy transaction thanks for your help.
Frank · 10 August 2024
Agent replied · 24 August 2024
Morning Frank, many thanks for awarding the team at our Ashtead office a five star review. Your kind words are much appreciated. Every happiness for the future.
★★★★★ 5/5
GoogleOutstanding service. Sarah handled the sale of a property. She was incredibly proactive and helpful in ensuring everything went smoothly. This was particularly important since it was complicated by me being overseas, so Sarah coordinated …
Gregory · 14 July 2025
Agent replied · 14 April 2026
Good afternoon Gregory. Thank you so much for your five star review for Sarah and the Ashtead team. Sarah was delighted with your feedback and happy to assist in getting things ready ahead of the sale. Wishing you all the best.
★★★★★ 5/5
GooglePatrick Gardner Ashtead have been totally brilliant with our recent purchase! Being new to buying a property meant we had lots of questions which everyone at PG was always on hand to answer (even if they were probably very stupid questions).
Massive thanks in particular to Sarah and Michelle who took the time to show us round lots of properties until we were happy and for their support the whole way through. Also to Douglas (Dougie) who spent time with me on the phone and deciding if our renovation project was the right thing for us and giving useful tips along the way.
Finally To Julie, who from an after offer perspective looked after us brilliantly. This is one aspect of what made the service so great from PG as we reguarly received updates from Julie about where we were in relation to the purchase and at times what we were waiting for. Equally Julie was also there to guide us in terms of what would happen next and answer any questions we had about the process.
Buying/selling a property can be stressful, but PG truly made the experience much more enjoyable and I really feel all individuals at PG went the extra mile to help out.
HUGE thank you to everyone at PG Ashtead - I look forward to getting in touch with you if we need anything in the future.
Thanks again
Rebecca and George :)PositiveResponsiveness, ProfessionalismServicesService not listed
Rebecca · 25 August 2021
★★★★★ 5/5
GoogleWe bought our previous house 19 years ago through Patrick Gardner, Ashtead and as we were impressed last time, we both bought and sold through them this time. We can’t thank the team of ladies enough. Michelle, Sarah and Shelley have been …
Clair · 14 April 2025
Agent replied · 14 April 2026
Hi Clair, thank you so much for your five star rating, and kind words! We are thrilled to hear that you found Michelle, Sarah and Shelley totally amazing, friendly, helpful and always professional throughout your purchase and sale. They were delighted with your feedback, and would like to wish you every happiness in your new home.
★★★★★ 5/5
FacebookI would like to thank the Leatherhead letting team at Patrick Gardner for all their help. I have used them both as a tenant and as a landlord and they have always been very professional. Thank you to Ben in particular for his patience and for being so helpful. Fabiana
Fabi · 20 May 2019
Agent replied · 23 October 2025
Many thanks for your kind words.
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