Trusted Agent profile
★★★★★
185 reviews across 3 platforms
71The Street, Ashtead KT21 1AA
Jackie Quinn Estate Agents's Ashtead office at 71The Street is rated 4.7 out of 5 across 185 reviews on three platforms, including 159 Google reviews rated 4.7. The 22 Facebook and 4 Trustpilot counts are for the whole business. It won Trusted Agent in The Trusted Agent 2026 awards. Checked 9 October 2026.
159
Reviews on Google
This office
22
Reviews on Facebook
Business-wide
4
Reviews on Trustpilot
Business-wide
Trusted Agent 2026 results for Jackie Quinn Estate Agents. Each award is assessed separately from the review sites.
Every review we hold for the Ashtead office, from every platform, shown as written. First names only.
5/5
GoogleWe rented a house through Jackie Quinn for over 4 years and we could not be happier with the service we received. They are a very friendly and helpful team and anytime we had an issue it was resolved very quickly. Thanks so much for your great service.
Thank you so much for your review, we are delighted that you were happy with our service - you made it easy as you were great people to work with and we will miss you very much. Jackie Quinn
5/5
GoogleWhilst on our search for a new home we have received exceptional service and extremely helpful and timely viewings from both Claire & Beverly at Jackie Quinn. Both really took the time to understand our needs and offer great advice.
Thank you so much for your kind words - they are much appreciated. Jackie
5/5
GoogleThroughout our purchase Jackie Quinn has been responsive and helpful. Georgina at the Ashtead office was always on hand to answer all our questions and kept regular contact to check and update on progress. Great service, thank you.
Thank you so much for your kind words - much appreciated - Georgina is an absolute star and always goes the extra mile :)
5/5
GoogleKayleigh (and the whole Epsom team) have been absolutely brilliant for the past year of our tenancy. Always available when you need them and always extremely helpful. If you are renting with Jackie Quinn then just know you will be looked after fully. Thank you to the whole team for all their help over the past year.
Dear Kallum Thank you so much for your kind words - much appreciated - we always try to do our best.
5/5
Trustpilotprofessional, communication
Kayleigh has been very professional and sorted the only issue I’ve had very quickly without any trouble at all and with great communication. Couldn’t ask for more
Thank you so much for your kind words - much appreciated.
5/5
GoogleI can thoroughly recommend Jackie and her team. If you want a personal, professional, experienced, local service with a friendly ear at the end of the phone when issues arise, look no further. I have worked with Jackie & co for over a year during a complicated sales process and latterly as a landlord. The team never gave up and I have eventually managed to sell. The whole team, on both the sales and letting team always go above and beyond to give a fantastic service. Zack, Liz, Suzie, Beverly, Jenny, Caroline to name but a few and of course, Jackie who orbits and makes sure it all heppens! Thanks once again to all!
Thank you for your kind words - we are delighted that your sale completed and everyone is happy :)
5/5
GoogleJackie Quinn and team, excellent estate agency. Proactive, engaging, professional. Easy to deal with, get the job done and most importantly, Trust worthy. If you want to buy or sell, this is the best agency to deal with in Surrey. 10/10. My family will definitely deal with Jackie again, versus future purchase or sell.
Thank you so much for these lovely words Mark - we are all delighted that you are happy in your new home and I have to say, I am very proud of my fabulous team x
5/5
GoogleSuzie Ural managed to secure a fantastic buyer for us in a difficult market. She was extremely helpful, resourceful and very responsive especially when the solicitors on both sides were very slow to react. She was brilliant!
Thank you for your kind words Jerry - much appreciated. Suzie is brilliant and always goes the extra mile to ensure sales transactions go through as smoothly and quickly as possible. It was an absolute pleasure to work with you. Jackie
5/5
GoogleJackie has been fantastic with our sale, rapid and helpful responses to all communication. Always going above and beyond to help in our experience. Everything went extremely smoothly.
Thank you for your review Penni - your kind words are much appreciated x
5/5
GoogleJackie Quinn Estate Agents are an absolute pleasure to work with! Jackie and her team are incredibly professional and hardworking, making the entire process seamless and stress-free. Their dedication and expertise truly set them apart. In my opinion, they are the best local agent in the area by miles. Highly recommend!
Thank you so much for your appreciation and kind words- the pleasure was all ours x
5/5
GoogleGreat, responsible team. So helpful with every step we had to make.
Thank you so much Denis - it was a pleasure to work with you. Jackie
5/5
GoogleI have worked with Jackie Quinn on a few occasions now in relation to probate property sales. She is such a pleasure to work with, she is an expert in her field and has excellent customer care. I very much look forward to working with Jackie in the future!
Thank you for your kind words Lavanya - much appreciated. It is so important to be much more than than an estate agent when dealing with people at this really difficult time. I look forward to working with you successfully for a very long time x
5/5
GoogleJackie and her team handled our house sale beautifully. They are the best estate agents we have dealt with by a country mile.
Sarah - your words are so kind and hugely appreciated by the team. It was an absolute pleasure working with you. Jackie
5/5
GoogleI have had a good experience with Jackie Quinn's team, Claire, Kay and Georgina whilst selling my property. They were all extremely helpful and made the experience a little less stressful.
Thank you Chris - we do our best to keep moving as stress free as we can! It was a pleasure to work with you and we hope you are very happy in your new home. Jackie Quinn
2/5
GoogleI was a tenant through Jackie Quinn, but also own a property elsewhere as a landlord. Overall Jackie Quinn was ok. The worst thing about them is the lack of organisation and response from them. Perhaps they are overworked, I'm not sure, but God they really need to work on being more organised. The response times from the office was severely lacking, expecting maybe up to 2 weeks at times for a response (whilst also having to chase up in the meantime MULTIPLE times). The most disappointing experience with Jackie Quinn was organising my check out. This was beyond terrible as they had booked me in through this external company to which I agreed a time to meet at the property and took a day off work. I soon find out the day before the check out company was booked in error - but not through Jackie Quinn. They had not reached out at all, despite the external contractor telling them to let me know. In their emails they explicitly say "you need to show receipts from an external cleaning company or your deposit will be delayed". We cleaned ourselves (thoroughly as you'd expect) and got 99% of our deposit back. But please take your own pictures as evidence when you check into the property. I would also like to mention it is against the law for them to make it mandatory for you to ask a cleaning company for your check out, despite what I would call a very border-line threat. Please see Tenant Fees Act 2019. I guess Jackie Quinn could have been worse but would I go back with them again? Probably not. If I were to buy a property in Surrey, would I trust them to handle my property? Because of their lack of responses and poor organisation, probably not.
Dear Mr Tang I am so sorry that you have had a bad experience with us - we pride ourselves on giving an excellent service but on this occassion it seems we have not. I will take this opportunity to look into our procedures as we certainly do not want this to happen again. Thank you very much for bringing this to my attention. Jackie Quinn
5/5
FacebookCheerful & friendly service!JQ & Co recently sourced a buyer for my freehold property, and a tenant for my rental property - both of which are in Dorking. Despite the current constraints in respect of COVID 19, the buyer and tenant were found quickly and I achieved good prices for both transactions.Harry was exceptionally efficient!This company also cover a wide radius outside Ashtead. Indeed, they also sold a large freehold house in Dorking for me five years ago and I regularly see their “sold” and “let” boards all around the town.
5/5
GoogleAny questions that I have are answered swiftly either by email or a phone call which is perfect service, Caroline is a lovely lady she should be recognised for her top top effort and service she provides
Thank you so much for your kind words - I am delighted that you are happy. You are right, Caroline is very professional and a great asset to our team and I will make sure she is recognised. Thanks again x Jackie Quinn
5/5
GoogleBrilliant from start to finish. Not the ‘typical’ estate agent at all. Friendly, reliable, professional...the list goes on. In particular, Harry was on it the whole time and his communication with us was second to none. Would highly …
Thank you so much Penny. Jackie
5/5
FacebookJackie Quinn estate agents, they have been reliable and on the ball from the first day to the lastA really good professional service by everyone in Ashtead branch, a very special thank you to Beverly And Harry who both went above and beyond to help when we were on holiday in Greece and were let down by a removal firm,and Beverly found us a new one . This firm are first class,thank you all once again
5/5
GoogleEveryone in the office is always so friendly and quick to resolve any issues. Appreciate Kayleigh checking on us recently to see a problem was fixed at our rental property.
Thank you so much Steve - your kind words are much appreciated. We always try to do our best for you.
5/5
GooglePositive experience from beginning to end. Was the cleanest property I have ever moved into. Staff were supportive throughout tenancy and good communication with end of tenancy process. Thank you
Thank you so much Karen - it was a pleasure having you as a tenant - we will miss you and hope you are very happy in your new home. Jackie and the team
4/5
GoogleEnjoyed an excellent service with this established local estate agent. Special mention goes to Claire Adams who showed us around the property and was cheery, professional and efficient.
Thank you for your review Jason - much appreciated. Jackie Quinn
5/5
GoogleFor me JQ have redefined Estate Agency. Forget smarmy men with shiny shoes and their Dad's old suits. Jackie and her team are head and shoulders above in the local area and have got to be one of the best outfits in the country. Selling our property through them was effortless. Having had the misfortune to have listed with a couple of more corporate agents just as Covid surfaced I can't describe what a relief it was to finally find a team who listened carefully and invested the time required to sell our home. Their approach was considered and, supplemented by some excellent photography and 3d matterport scans, we sold to the first person to walk through the door. Most interactions were done via WhatsApp at my request which made getting updates and even the negotiations an absolute breeze. I've told every man and his dog about my positive experience with JQ. For anyone reading this I'd urge you to have a chat with them before you sell or rent your home. You'll soon see why they are the right people to place your trust in.
This is exactly what we aim for - I cannot thank you enough for these lovely words - the JQ team are over the moon
5/5
GoogleHardworking, professional, patient - good service throughout a protracted sale through no fault of theirs. Happy to go the extra mile for us. Very happy to recommend.
It has been an absolute pleasure working with you. All the best, Jackie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackie Quinn Estate Agents's Ashtead office has 185 reviews across three platforms: 159 on Google, 22 on Facebook (across the whole business), 4 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Jackie Quinn Estate Agents Ashtead Village is rated 4.7 out of 5 across all 185 reviews, and 4.7 out of 5 on Google from 159 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Jackie Quinn Estate Agents, Ashtead won Trusted Agent.
Jackie Quinn Estate Agents Ashtead Village, 71The Street, Ashtead KT21 1AA.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.