Rook Matthews Sayer Ashington reviews

★★★★★ 5/5

Trustpilot

We are currently looking to buy a…

We are currently looking to buy a property in Alnwick and we are super impressed with RMS. Out of all the estate agents we have registered with, they are definitely the most communicative and have understood our needs for the property we are looking for ie they are sending details of properties in our budget and in the area we are after rather than just sending us everything. Maureen is a really helpful, always returning calls and keeps us in the loop. Super efficient.

Joanne · 9 June 2021

★★★★★ 5/5

Trustpilot

Massive thank you to Alistair Bowman

Massive thank you to Alistair Bowman, from the Ashington branch, who helped and guided me through my remortgage. I had Alistair’s support when I bought my first home 3 years ago and I had no doubts about contacting him again! He made the whole process easy to understand and I couldn’t thank him enough.

Olivia · 24 January 2024

★★★★★ 5/5

Trustpilot

I had such a positive experience with…

I had such a positive experience with Rook Matthews Whitley Bay - from meeting Ali during the valuation to the pictures being done, negotiating the best offer for us & then handing the keys over - I can't fault a thing. Thank you Ali & all at Rook Matthews Whitley Bay.

Rebecca · 15 March 2024

★★★★★ 5/5

Trustpilot

Absolutely first class service from the…

Absolutely first class service from the Ponteland branch. Prompt responses, professional, thoroughly efficient and friendly staff.Property was listed and offer accepted with 5 days whereas other properties currently for sale with different agents remain unsold in the same area therefore I'm confident we made the correct choice going with the branch .We were impressed with their enthusiastic approach towards a prompt sale ,generation of interest and optimism of selling quickly. Which they did! Every attention to detail was considered and sale completed quickly without hiccups. I'd highly recommend. Weve been thrilled by their service.

Customer · 4 March 2021

★★★★★ 1/5

Trustpilot

Very unfriendly staff

Staff were rude and uninterested in my concerns. No longer feel comfortable discussing anything with them. Would not recommend to anyone looking to rent with a fair and friendly estate agency. However, I acknowledge that this won't be the same with all staff in all branches, perhaps just my nearest one.

Anonymous · 12 August 2026

★★★★★ 5/5

Trustpilot

RMS west denton

We have had excellent service from RMS at West Denton who have acted as the lettings agent for our property for the past ten years. Payments and safety checks have been on time and changes of tenants have been achieved promptly. Repairs have been arranged quickly and reasonably. RMS have acted as our selling agents and Bruce Walker has been very efficient when organising the sale of property to the tenants. Excellent communications . Recommend unreservedly.

M · 26 November 2021

★★★★★ 5/5

Trustpilot

Alistair has been superb

Alistair has been superb helping us with our re-mortgage

James · 1 October 2025

★★★★★ 5/5

Trustpilot

RMS is great ,i am particulary very…

RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailing and i say a big thank you .

Oladapo · 2 October 2026

★★★★★ 5/5

Trustpilot

Fantastic mortgage advisor

Would highly recommend Alistair, the mortgage advisor at the ashington branch. He kept us updated throughout the whole process, was always available to us and explained everything clearly. Alistair made the process of remortgaging as stress free as possible given everything going on in the housing market at the moment will definitely be using him again!

Lauren · 13 October 2023

★★★★★ 5/5

Trustpilot

Alistair was great

We had an excellent experience with Alistair as our mortgage advisor. He was extremely helpful throughout the entire process, always taking the time to explain things clearly and make sure we felt confident in every decision.

Connor · 30 March 2026

★★★★★ 5/5

Trustpilot

Great communication while purchasing

Great communication while purchasing my property from the Gosforth office. Couldn’t thank them enough always keeping me updated in particular Ellie, Natalie, eve and Neil as well who helped me with my mortgage.Highly recommend if looking for mortgage advice or purchasing a property

Carl · 2 July 2024

★★★★★ 2/5

Google

The service was disappointing & frustrating at times, RMS provided a patchy service, particularly when it came to arranging viewings. Several potential buyers complained to us about non returned calls, we even had a viewer arrive and we had not been notified (we were not at home). Despite several requests we never had any sort of profile on prospective buyers just their name & if they were in a position to buy. Unacceptable if we are doing all the viewings. Most of the staff were great, it seems that we were unlucky.

Chris · 16 December 2025

★★★★★ 5/5

Google

I recently moved home. I used RMS Ashington branch as they came highly recommended and believe me they did not disappoint. The whole team are amazing. From the start of my journey to the end. I was given regular updates and help or information requested was followed up without quibble and always quickly. To move with such a professional team makes such a stressful time easier knowing you are in good hands. I cannot thank them all enough. If you're moving home in the Ashington area, you will be in good hands with these people .

ELAINE · 16 December 2025

★★★★★ 5/5

Google

Wendy is a credit to RMS Ashington! If it wasn't for her diligence and efforts during the last few weeks of our house purchase, in a long and complicated chain, it could have easily gone on for longer or fallen through all together. Thank you again Wendy!

Amy · 16 April 2024

★★★★★ 5/5

Trustpilot

The branch staff were very professional…

The branch staff were very professional and supportive throughout, to ensure a positive customer journey experience. The marketing exercise was exceptional and the team used the latest 360 camera techniques. Thanks again Bruce, Ellie and Claire, and I can’t fault the service!

Mr · 25 September 2026

★★★★★ 5/5

Trustpilot

Excellent job by Alistair!

I have the lifetime package with RMS and yet again Alistair sorted my renewal without any hassle. Having been through two house purchases and countless renewals I couldn't recommend him enough!

Steve · 2 May 2026

★★★★★ 5/5

Trustpilot

House sale

Great service from the team, from day 1. Kept informed of every aspect of the process. Very helpful and approachable, would definitely recommend and would use them again. ( but hopefully won't have to).

Peter · 9 April 2026

★★★★★ 4/5

Google

Would like to thank everyone at RMS and also Alistair for his determination to get us a mortgage on a Non-standard type property. Took us a few months of trying to work out how we would achieve it but Alistair took it all on board and sorted it out for us after lots of hard work . Many thanks, now happy in our dream home 🏠 top marks, would recommend!

Owen · 16 April 2025

★★★★★ 4/5

Trustpilot

Rook Matthews Sayer. West Denton

Rook Matthews Sayer, West Denton Branch were very helpful and sold my property quickly. Claire and other staff were on hand whenever I needed them, were courteous, efficient and a pleasure to deal with.

Susan · 30 October 2024

★★★★★ 5/5

Trustpilot

We have just sold our property through Rook Matthews Sayer, West Denton Branch

We have just sold our property through Rook Matthews Sayer, West Denton Branch. I would like to say a big thank you to Bruce, Ellie and Claire for their professional service. They communicated and guided us through the process at every stage. Sale completed at a very reasonable price too. Anyone looking to sell a property I would highly recommend these guys.

Carole · 26 February 2023

★★★★★ 5/5

Trustpilot

Michael is a star!

Michael and Gordon were fantastic throughout the sale of my commercial property. Both were very knowledgeable and always available to contact for any questions, no matter how small. Michael Fox found me a buyer within 3 hours of going on the market... an ongoing contact of his. I would not hesitate to use RMS commercial services in the future! Thanks!

Kate · 29 April 2023

★★★★★ 5/5

Google

Cannot fault the RMS Ashington team from valuation to completion. Professional and friendly at every turn. Thanks to Graham, Wendy, Angela and Lily.

C · 26 March 2025

★★★★★ 5/5

Trustpilot

RMS Bedlington

RMS Bedlington were professional, courteous and supportive throughout the process of selling our property.We asked three agents to view and recommend. RMS suggested the highest market value and achieved the asking price for us.

Bill · 12 October 2024

★★★★★ 5/5

Trustpilot

A superb experience all round.

I cannot speak highly enough about the service we got from Rook Matthews Sayer in Whitley Bay. From the outset, they won the battle to sell our property with their professional approach, handles the marketing and viewings with great understanding of what we, as sellers and the buyers needed to know. Needless to say, not only did we sell quickly, but above the listed price. A superb experience all round. They could not have been more helpful.

Phil · 15 December 2025