Every review we hold for the Ashington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAlistair Bowman great Mortgage Advisor!!
We can’t thank Alistair Bowman enough for all the help he has given us throughout the process of buying our new home! His advice was second to none and he made sure we understood everything throughout the process of buying! Highly recommend as a Mortgage Advisor for anyone looking!! Ryton Branch also very helpful after difficult start with solicitors they made sure they helped chase up new solicitors along the way to speed up the process and we’re always pleasant to deal with!
Faye · 4 April 2022
Agent replied · 15 June 2024
Hi Faye, thank you for leaving our FS advisor and the Ryton team 5 stars and a lovely review. We're glad he was able to guide you through the mortgage process and the Ryton team helped speed up the purchase process. Wishing you luck in your new home. Thanks again!
★★★★★ 5/5
TrustpilotRMS Blyth- sale of relatives property
RMS Blyth, from day 1 the team at the Blyth office have been great, they have kept me up to date and given me good advice along the way. I wouldnt hesitate in using them again and would highly recommend, a lovely team of people.
Lesley · 20 March 2026
Agent replied · 27 May 2026
Thank you Lesley for taking the time to leave RMS Blyth a wonderful review, we really appreciate it!
★★★★★ 5/5
TrustpilotExcellent service
Excellent service. Dylan was always on hand to answer questions and always promptly and clearly and helped ensure the process of moving was as smooth as possible.My wife and I give our thanks to Dylan and the rest of the team.
Ben · 7 December 2024
Agent replied · 23 December 2024
Thank you so much Ben, we really appreciate you highlighting Dylan in our Fenham branch to us. We're so happy that you felt supported throughout and hope we can be of assistance in the future should you need us. Thanks, RMS.
★★★★★ 5/5
TrustpilotAlistair Bowman
We have recently completed our mortgage renewal and once again the experience was smooth, straightforward and completely stress free. A very special thank you goes to Alistair Bowman, who has supported us for more than ten years now. Throughout that time we have never had any issues.
S · 2 March 2026
Agent replied · 21 March 2026
Thank you so much for highlighting Alistair to us. We are so pleased you felt supported throughout your remortgage and we really appreciate you taking the time to leave this review.
★★★★★ 5/5
TrustpilotSo easy and hassle free, very happy.
Alistair made the process of renewing my mortgage so easy and completely hassle free. I was consistently kept up to date with the best rates available and how each step of the application was progressing. Very happy, can’t recommend Alistair enough.
Mr · 2 December 2024
Agent replied · 15 June 2024
We can't thank you enough for taking the time to highlight our Mortgage Advisor Alistair to us! Your 5 star rating means the world to us. Best wishes, RMS.
★★★★★ 5/5
TrustpilotTo thank Blyth rook Matthews sayer
On behalf of myself and family I would like to say a massive thank you to dawn and all staff at Blyth rook matthews sayer. For helping us step by step and their care, loyalty and support, through these really hard times for everyone during the pandemic. For the sale going through for our adopted late Aunty Margaret and uncle bills home. Everything has been finalised and gone through smoothly. The staff are always there to answer any worries concerns and nothing and I mean nothing is a bother to them. You are all an amazing team and a very friendly branch. I would definitely recommend Blyth to anyone wanting to sell their or a family member’s property. Stay safe and happier times ahead for everyone. Tracie Jansen xx
Mrs · 7 January 2022
Agent replied · 15 June 2024
Dear Tracie, thank you very much for taking the time to leave a kind and thoughtful review for Dawn and the rest our Blyth team. We're so glad they were able to assist you so well during such a hard time for your & your family. Amazing to read that everything went through smoothly and the sale of the property completed. Thank you again Tracie and wishing you luck in the future.
★★★★★ 5/5
TrustpilotExceptional service by Rook Matthews Sayer
The RMS team are exceptional in what they do, extremely friendly, helpful and knowledgeable when it comes to selling properties. We sold our house in 4 days and this was down to the advice and hard work by RMS.I would recommend Rook Matthews Sayer team at the Fenham branch to anyone who is selling or buying a property, I must say very professional and organised. We would like to thank the whole team for managing and selling our property and achieving more than the asking price.A special thank you to Steven, Stacey and Emma for all there hard work and constant communication throughout the whole process, which we are extremely grateful for.Best Regards John & Ali Connor
John · 21 December 2021
Agent replied · 15 June 2024
Dear John & Ali, thank you for leaving such a lovely review for our wonderful Fenham team. We're so glad the team of 3 were able to get your property sale over the finish line. Wishing you the best of luck in the future! Thanks again
★★★★★ 5/5
TrustpilotAlistair Bowman
We'd like to recommend Alistair Bowman as a mortgage advisor. He's helped us with (re)mortgages for a few years now and recently he helped us with the finances around selling and buying. Alistair is an extremely professional and hardworking advisor. Not only is he approachable and always there when you need him, he's also following up with you on a regular basis to see how things are progressing. You do feel that he cares for his clients and you're not only a pay check at the end of the process. When we needed to renew our mortgage offer due to overly long waiting times in the buying process he had it extended in minutes. He had the ball rolling for the fund transfer at the end of the purchase before we were even advised to start the transfer by the solicitors. He seems always on top of the game, which is superb. We would like to thank Alistair and do recommend him without any doubt.
SMGM · 17 December 2021
Agent replied · 15 June 2024
Good morning, thank you very much for taking the time to write such a lovely and detailed review for Alistair, our mortgage service advisor. We're so glad he has been able to secure you mortgages and re-mortgages throughout the years, as well as securing you a renewed mortgage offer quickly and without hesitation. We really hope to be able to assist you as efficiently and effectively in the future. Many thanks again and good luck!
★★★★★ 5/5
TrustpilotBest Estate Agent service that we have…
Best Estate Agent service that we have ever had. The staff are wonderful and nothing is ever a bother for them. Steven and Sian mostly dealt with our sale and they are so professional and really nice. It has been a great experience from start to finish and would never use anyone else.
Martine · 26 August 2026
★★★★★ 5/5
Trustpilotcommercial property
We were looking for a property to move our bakery too, and Gordon has been amazing, when he didnt know the answer to our questions he would go away and find the answers within 24 hours. couldn't ask for anything more. even after the lease on the shop was signed Gordon was still on hand to answer questions we had.will definitely deal with rook Matthew again as we are going to be looking in a years time for a second shop to open.
Craig · 23 November 2021
Agent replied · 15 June 2024
Dear Craig, thank you for taking the time to leave our Commercial team, specifically Gordon 5 shiny stars and a lovely review! We really appreciate the review and wish you every success in the future. Thank you again
★★★★★ 5/5
GoogleSupportive and in touch throughout the process. Alistair has been excellent and goes the extra mile chasing up the other parties involved in our sale and buy. Highly recommend
Chris · 16 April 2025
Agent replied · 17 June 2024
Dear Chris, thank you so much for taking the time to leave our Mortgage Advisor, Alistair a 5 star rating. We really appreciate your kind words for him, as well as your recommendation.
★★★★★ 5/5
TrustpilotRMS Gosforth Branch
We purchased our house through RMS Gosforth Branch. Everyone we spoke to were always helpful and friendly. We mainly dealt with Natalie and Eve who were wonderful throughout - we did not have the best solicitor and both Natalie and Eve were very proactive with contact and nudging them along, and very supportive with the whole process. I would recommend the RMS Gosforth Branch Team.
Sophie · 20 June 2023
Agent replied · 15 June 2024
Thank you so much for this wonderful review Sophie, we really appreciate you taking the time to give RMS Gosforth 5 stars! Good luck in your new home, we hope you are settling in well.
★★★★★ 5/5
TrustpilotHighly recommended
I can’t say enough good things about Gemma from the blyth branch. From start to finish, she went above and beyond to help me secure a rental property. She is incredibly professional, responsive, and genuinely cared about my situation. Every question I had was answered promptly, and she guided me through each step of the process with patience and understanding.
Caleb · 9 October 2025
Agent replied · 23 October 2025
Thank you so much for this fantastic review Caleb! We really appreciate you recommendation and for highlighting Gemma, our Lettings Consultant in Blyth to us. She is a star!!
★★★★★ 5/5
TrustpilotAlistair was extremely helpful and made…
Alistair was extremely helpful and made sure our process was smooth and stress free from start to finish. We had constant updates from Alistair and he always put our mind at ease and answered any questions we had. Couldn’t recommend him more!
Milly · 4 October 2024
Agent replied · 23 October 2024
We're so pleased you felt supported throughout your mortgage journey Milly. Thank you for leaving our Advisor Alistair a fantastic review, we really appreciate it!
★★★★★ 5/5
GoogleAlistair the financial advisor was amazing from start to finish. We were first time buyers and he couldn’t have assisted more if he tried. Rook Matthews Sayers were also brilliant and so friendly throughout the buying process and there was constant communication. Brilliant service all round
Simon · 29 July 2024
Agent replied · 26 August 2024
Thanks again Simon for leaving such a great review for Alistair our Mortgage Advisor and the rest of the team. Good luck in your new home.
★★★★★ 5/5
TrustpilotHighly recommended!
I could not recommend Alistair Bowman enough he has been absolutely fantastic at securing us a mortgage for our new home. He always goes above and beyond answering my many questions very quickly and even spent time on his day off chasing things for us 10/10 service.
Emma · 11 July 2024
Agent replied · 15 June 2024
Thank you again Emma for the kind words towards our teams and Alistair our mortgage advisor. We really appreciate the recommendation. Good luck in your first home!
★★★★★ 5/5
TrustpilotWhat a journey!
It has been quite the journey to finally be in our forever home but we must thank Alistair, Wendy and Angela for being so kind and patient with us, we appreciate all your help and support!! :)
Georgia · 15 December 2024
Agent replied · 23 December 2024
You made it! Congrats on your new home. We really appreciate the time you've taken to leave us a lovely review and to highlight our team in Ashington, as well as our Mortgage Advisor Alistair, we're delighted that you felt supported throughout your purchase. Best wishes, RMS.
★★★★★ 5/5
TrustpilotThe staff are friendly at the…
The staff are friendly at the Bedlington branch and Alister the financial adviser walks you through the process and makes it less stressful as moving can be. The girls in the branch are helpfull and nothing is too much for them. I delt with Wendy Lily and Branch Manager Claire and they were all great would recommend using the to buy and sell your house
Mr · 23 May 2026
★★★★★ 5/5
GoogleFrom start to finish an excellent service, I can't thank Alistair enough for what he has done for me, buying a home during these current circumstances was made as easy as it could be from him. Even when visiting RMS when it was safe to do so, I felt very safe entering. The team had everything they needed to keep themselves and visitors safe. I would definitely recommend RMS to anyone.. even in these tough times.
Thank you all, stay safePositiveResponsiveness, Quality, Professionalism, Value
Sarah · 27 August 2021
Agent replied · 17 June 2024
Hi Sarah, thank you ever so much for taking the time to write such a kind, detailed review. It was a pleasure to read and I know Alistair and the financial services team feel the same. We're very pleased that you felt safe in the Ashington branch. We hope to be of assistance to you again in the future! Thank you, again.
★★★★★ 5/5
TrustpilotMichael Storey - Mortgage Broker at Rook Matthew Sayers - Ryton
Highly recommend Michael, professional and friendly service
Karen · 30 July 2026
★★★★★ 5/5
TrustpilotOutstanding team ❤️
The Blyth branch have been outstanding during what had been a difficult and stressful time selling our family home, to allow my mum to downsize. They have become more like friends to us and have been supportive, kind and understanding from start to finish. Professional yet friendly and nothing is ever too much trouble. They have all been wonderful but particularly Michelle, who without, I don’t know what we would have done! We would not hesitate to recommend and use again in the future.
Elizabeth · 29 July 2021
Agent replied · 15 June 2024
Dear Elizabeth, thank you for taking the time to leave our Blyth branch 5*s on your mother's behalf. Thank you for writing such kind words, we very much enjoyed reading your review and are sure Michelle and the rest of our Blyth team have done so too! We really hope your mother is happy and comfortable in her new home. Many thanks again from all at RMS!
★★★★★ 5/5
TrustpilotHi RMS
Hi RMSI’d just like to give a big thank you to Gordon, Michael and Chris.They acted on my behalf in finding a new tenant in the property I was renting.Not an easy task with living in France. But straight from the out set these guys made this one less thing for me to worry about. I was kept up to date with viewings. The advertising they put together was fantastic along with refreshing the page with a video, which was a fantastic idea.Not an easy task to perform during the pandemic, but they pulled it off and it was such great news for me to hear when a new occupant was found and to continue to trade as a barbers shop.Thank you so much Team RMSI owe you all a bottle of wine next time I visit.Katie Broadhead
Katie · 7 July 2021
Agent replied · 15 June 2024
Dear Kate, Thank you for taking the time to leave our commercial team a lovely review. We understand how hard the lettings process can be for our long distance clients, so it's great to read how our commercial team were able to ensure the process was as smooth as possible, as well as providing you with 5 star service. We hope you're enjoying your time living in France and look forward to hopefully working under your instruction again in the future. Take care, many thanks RMS
★★★★★ 5/5
TrustpilotRSM were the agent dealing with a property lease.
RSM were the agent dealing with a property we were leasing. The agent (Gordon) was really prompt in dealing with any queries we had...by prompt I mean either answering the call immediately or getting back to us within 5 minutes.If Gordon was unavailable then one of the RSM team was on hand - they were equally as responsive.When dealing with RSM I had a high degree of certainty and confidence that they were acting as quickly and pragmatically as they could to progress with getting the lease agreed and signed.Would not hesitate in dealing with them again.
Tony · 6 July 2021
Agent replied · 15 June 2024
Dear Tony, thank you for leaving a review for our commercial branch. We are so pleased Gordon and the rest of the team were able to provide you with 5* service. We're very pleased that the department were able to have the lease agreed and signed for you in a suitable time frame. We hope you choose to instruct RMS again in future. Many thanks again!
★★★★★ 5/5
TrustpilotMassive Thank you to Ellie
Massive Thank you to Ellie, Claire & Bruce from West Denton branch, they were fantastic and professional with communication and made selling my home very very easy from beginning to end. Would 110% recommend without a doubt, thank you again. X
Mandy · 27 September 2024
Agent replied · 23 October 2024
Thanks Mandy, we are so grateful for the time you have taken to leave this lovely 5 star review for RMS West Denton. We can't thank you enough for your recommendation.
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