Every review we hold for the Ashington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotWhen purchasing our first home we had…
When purchasing our first home we had the pleasure of working with Neil Walton who helped us with not only our Mortgage, but with every question we had throughout the process. He was extremely quick to respond and always went the extra mile to help us.Outside of being great at his job, Neil is also a pleasure to work with on a personal level. Could not recommend him as your mortgage advisor more.
Louis · 27 October 2024
Agent replied · 23 December 2024
We're so happy that you felt supported throughout your purchase Louis. We want to thank you for taking the time to leave this fantastic review for our Mortgage Advisor, Neil and highlighting his service to us. Enjoy your new home! RMS.
★★★★★ 5/5
TrustpilotNo problems
No problems, Sian was there if we had any questions.
Ash · 15 July 2026
Agent replied · 22 September 2026
Sian is great asset to our team, we're glad you think so too! Thank you for taking the time to leave us a rating and for highlighting her to us.
★★★★★ 5/5
GoogleI recently had the pleasure of dealing with Rook Matthew Sayers and I couldn't be more satisfied with the service provided. From start to finish, the experience was seamless and professional.
Angela, Callum. Wendy and the team demonstrated exceptional knowledge of the local market, providing valuable insights and advice that helped me make informed decisions. Their dedication and attention to detail were evident throughout the entire process. They were always available to answer my questions and kept me updated every step of the way.
What stood out the most was the teams commitment to understanding my needs and preferences. They went above and beyond to find properties that matched my criteria and arranged viewings that fit my schedule. Their negotiation skills were impressive, ensuring I got the best deal possible.
The entire process, from the initial consultation to the final paperwork, was handled with utmost professionalism and efficiency. RMS made what can often be a stressful experience incredibly smooth and stress-free.
I highly recommend RMS and Angela to anyone looking to buy or sell property. Their expertise, dedication, and personalized approach make them a top choice for anyone in the real estate market. Thank you, RMS for your outstanding service!
Zee · 29 June 2024
Agent replied · 26 August 2024
Wow wow wow! We are completely blown away by your review Zeeshan. Thank you so much for taking the time to leave such wholesome and high praising comments, it truly means the world to us. We really appreciate you highlighting our team members and ensuring they get the recognition they deserve. We are delighted to receive your recommendation and hope to see you return to us in the future for any of your property needs. Thanks again, RMS.
★★★★★ 5/5
TrustpilotVery good service
Our mortgage advisor Jack Raine was professional, knowledgeable, and incredibly supportive throughout the entire process. He took the time to explain all our options clearly, answered every question promptly, and made what could have been a stressful experience feel smooth and manageable. We felt genuinely looked after and confident that we were getting the best possible deal. Highly recommended Jack to anyone looking for expert, trustworthy mortgage advice.
Kieron · 22 December 2025
★★★★★ 5/5
TrustpilotMichael Storey, Mortgage Broker at Rook Matthews Sayer
Great level of service and communication, especially when explaining things due to us being first time buyers. Michael was always quick to answer the phone or respond to emails, couldn’t recommend him enough.
Will · 11 September 2026
★★★★★ 5/5
TrustpilotGreat service
The staff at RMS Ryton Branch were very proactive and helpful throughout the process. This was the second property they sold for us and would not hesitate to use them again.
David · 22 September 2026
★★★★★ 5/5
TrustpilotFully supported all the way through by…
Fully supported all the way through by Alister at rook matthews sayer right from securing a mortgage in principle certificate through too making an accepted offer and completion, we felt supported with all the advice we required... such as mortgage rates/insurances/time frames and explaing the processes...We were well communicated in every acsepct of purchasing a property and securing a second mortgage on our current home. I would 100% recommend Alister as a mortgage advisor, he has helped us so much through what can be a really stressful time, we couldn't thank him enough for all his hard work!
Adele · 17 June 2024
Agent replied · 24 August 2024
Thank you so much Adele for taking the time to leave this fantastic 5 star rating for our Mortgage Advisor Alistair, we really appreciate it. He is an asset to our team and we love seeing the 5 star reviews come in for him.
★★★★★ 5/5
TrustpilotGreat service RMS Ashington
After using RMS in Whitley Bay in 2025 had no hesitation in using RMS in Ashington for the sale of Mams property.
Great service from Graham , Wendy and the team .
100% would recommend !
Neil · 18 August 2026
★★★★★ 5/5
TrustpilotAll staff are very friendly and helpful…
All staff are very friendly and helpful and was a smooth and quick service. I’d like to recommend Michael Storey - he was very informative, straightforward and understanding
Sol · 19 February 2026
Agent replied · 23 February 2026
Thank you so much Sol, we really appreciate you taking the time to leave us such a great review and for recommending our Mortgage Advisor, Michael. RMS
★★★★★ 5/5
TrustpilotLook no further than Neil Walton at the Gosforth branch
If you're looking for a mortgage advisor, look no further than Neil Walton at the Gosforth Rook Matthews Sayers branch! He is absolutely fantastic in all areas of the job, from advice about anything and everything (which was perfect for me as a first time buyer!) to chasing solicitors. Neil is great at answering the phone and emails - you're never left waiting ages for responses. I've never not had a call returned or email responded to by him. On top of his exceptional service, he is the nicest guy you can ever meet and no task is too big or too small for him. I can't thank Neil enough for the service he has given me, I am very greatful and feel very lucky to have chosen such a great person to help me. Neil I am going to miss chatting to you, you've been great throughout the whole process and I can't thank you enough!
Katie · 4 June 2024
Agent replied · 15 June 2024
Dear Katie, firstly we want to thank you for leaving us a 5 star rating and secondly, we really appreciate you for taking the time to highlight our Mortgage Advisor Neil to us and for leaving such kind words for him. We love seeing reviews like this come in for our team and can't wait to pass this onto him, we're sure it will make his day as it certainly made us smile.
★★★★★ 5/5
TrustpilotMortgage advisor- Alistair Bowman
I recently had the pleasure of working with Alistair Bowman, and I couldn’t be more satisfied with the experience. He took the time to clearly explain all of my options, ensuring I understood the pros and cons of each one without ever feeling overwhelmed. I’m so thankful for all his help throughout the process and I would highly recommend their services to anyone looking for a reliable and trustworthy mortgage advisor.
Libby · 26 March 2026
Agent replied · 27 May 2026
Thank you Libby for leaving this wonderful review for our Mortgage Advisor Alistair. We're pleased to learn that you felt supported throughout the process of securing your mortgage.
★★★★★ 5/5
Trustpilot5 Star Service From Alistair
Me and my partner came to Mortgage Advisor Alistair Bowman to help us with our first mortgage as first time buyers. We didn’t have a clue what to expect but Alistair made the process so easy and stress free. He was always there to answer any questions and was so professional and friendly. I cannot recommend Alistair more to anyone who is looking to get a mortgage as he made our process so seamless. Thank you RMS and especially Alistair!! We will be back to see you for our next mortgage :)
Elise · 22 May 2024
Agent replied · 15 June 2024
Thank you Elise for leaving a great review for our Mortgage Advisor Alistair. We know buying your first home can be daunting so we do our best to guide you through the process as smoothly as possible, we're so pleased you found this to be the case in your circumstance. We can't thank you enough for leaving us 5 stars and we look forward to being of assistance in the future. RMS
★★★★★ 1/5
TrustpilotOne star as zero is not an option
One star as zero is not an option. Little effort shown in trying to sell my flat, which has been on the market for 14 weeks. One viewing 3 days after it went on the market. The team rarely keep in touch and don't always reply to emails. All in all, a very poor service.
Ben · 20 July 2026
Agent replied · 22 September 2026
Dear Ben,
Thank you for your feedback. We are sorry to hear that you are disappointed with your experience and appreciate the opportunity to respond.
We completely understand your frustration regarding the level of interest your property has received. The current property market is challenging, with buyer activity slower across the board, and unfortunately this can impact the number of viewings generated, regardless of the marketing in place.
However, we do feel it is important to clarify the extensive marketing and proactive service that has been provided throughout the instruction. Your property has been advertised on the three largest property portals, including Rightmove, Zoopla and OnTheMarket. We have also upgraded the listing with premium advertising to maximise its visibility to potential buyers. In addition, the property has been promoted through our social media channels, displayed in our branch window, and regularly matched to our active applicant database, with follow-up calls made to gauge interest and encourage viewings.
While we appreciate that the level of interest has not met your expectations, we do not believe there has been a failure in service. Our team has remained committed to actively marketing your property and exploring every available avenue to generate enquiries.
Our goal remains the same as yours: to secure the best possible buyer at the best possible price. We understand that this process can feel particularly disappointing when results are slower than hoped, but please be assured that we will continue working proactively on your behalf.
Should you wish to discuss any additional marketing or concerns, please contact us directly.
Kind regards,
RMS
★★★★★ 5/5
TrustpilotWe highly recommend Alistair
We highly recommend Alistair! He was very efficient and contacted us regularly for updates. He went above and beyond for us and got us exactly what we wanted. He's very easy to talk to and helped us out with lots, nothing was too much to ask and he was very happy to help answer all our questions. His knowledge and expertise really went a long way with the difficult situation we were in and he really worked wonders!
Kate · 3 June 2024
Agent replied · 15 June 2024
Thank you so much Kate for taking the time to leave this fantastic 5 star rating for our Mortgage Advisor Alistair, we really appreciate it. He is an asset to our team and we love seeing the 5 star reviews come in for him.
★★★★★ 5/5
TrustpilotFantastic Communication and Overall Experience
Our move was challenging to say the least thanks to a number of hurdles and difficulties outside the control of Rook Matthews Blyth, but they were first class in making sure our move got over the finishing line. I threw my toys out of the pram a few times along the way and I received a very professional, reassuring and prompt response. I always had the feeling that the staff genuinely cared about delivering a great service and that this is more than just a 9-5 for them. I’m hoping to not move for a long long time, but if I do, they will be my agent of choice. Thanks to Dawn and her colleagues for all of your help. Drew Edminson
Mr · 13 April 2024
Agent replied · 15 June 2024
Thank you so much Drew for such a fantastic review for our team in RMS Blyth. The ladies in the branch really do take each sale personal and its clear to see from their reviews that they put their all into what they do. We really appreciate you saying you would come back and use Rook Matthews Sayer in the future as this means the world to us. Good luck in your new home, RMS.
★★★★★ 5/5
TrustpilotGreat job
Claire and Ellie at west Denton were very helpful throughout the process and answered all our questions and concerns when we were chasing.
Laura · 13 February 2026
Agent replied · 23 February 2026
Thank you so much Laura, we really appreciate you taking the time to leave us such a great review. RMS
★★★★★ 5/5
TrustpilotWest Denton
Claire and co at West Denton were brilliant; made a first time buying experience super easy.
Michael · 7 April 2026
Agent replied · 27 May 2026
Thank you very much Michael for taking the time to leave RMS West Denton a great review.
★★★★★ 4/5
TrustpilotThank you ladies
The marketing of our house was great at the start, quick and easy and lots of viewings however hit a stale mate and we ended up needing a second estate agent to market the house. Once the offer was in, issues with information not being shared throughout the chain however on the final 4 weeks before exchange the girls, Victoria and Emma were incredible!! They were on the ball, they were proactive and they were very reassuring! They did absolutely everything they could in those last 4 weeks!!
Claire · 27 January 2024
Agent replied · 15 June 2024
Thank you Claire, for taking the time to leave this review for our team in Ryton, we really appreciate it!
★★★★★ 5/5
TrustpilotWe were very pleased with the service…
We were very pleased with the service we received when selling our mam’s house following her death. It was a difficult and emotional time for our family, but the estate agent was professional, compassionate and supportive throughout the whole process. They kept us informed, made everything as straightforward as possible and helped take some of the stress away. We really appreciate everything they did and would happily recommend their services.
Stephen · 30 September 2026
★★★★★ 5/5
TrustpilotBrilliant Service from Rook Matthews Bedlington
I woud highly recommend Rook Matthew Sayer Bedlington and the mortgage advisor services provided by Alistair Bowman. Alistair made the whole process so easy from our first appointment to find out our budget all the way through to the completion on our new home. Thank you to all the team at Rook Matthews for helping us find our home, we are over the moon!
Luke · 27 October 2024
Agent replied · 23 December 2024
Thank you Luke for leaving such a great review for Alistair our Mortgage Advisor and the rest of the team in RMS Bedlington, it means the world to us.
★★★★★ 4/5
GoogleI wasn’t too impressed with the overall initial performance of the Ashington Office, the initial advert to sell the house was incorrect and there were communication issues regarding the for sale sign, though these did get sorted quite quickly. It took 6 months + from sale to completion and at times it seamed to go quiet with regards to progress on the sale and keeping track of the chain and solicitors. As we neared the completion, Wendy did pull out all the stops and chase all levels of the chain (6 levels) and keep us updated. A big thank you to Wendy and the Team for getting us over the finish line in what turned out to be a stressful last few months.
Rob · 20 December 2023
Agent replied · 17 June 2024
Dear Rob, thank you for your review for RMS Ashington. We take all feedback on board and we appreciate you letting us know of your experience.
★★★★★ 5/5
TrustpilotMassive thank you to Alistair Bownman
Massive thank you to Alistair Bownman, he has been absolutely fantastic throughout our first buy. He was always there at the end of the phone at any time of day/night, guided us throughout the process step by step and was ALWAYS there to help. I would highly recommend RMS to anybody, however I’d 1000% give Alistair a special recommendation. It has been a quick, easy and mainly stress free process for us both and cannot thank him enough.
Shannon · 31 January 2024
Agent replied · 15 June 2024
Dear Shannon, thank you so much for taking the time to leave this wonderful 5 star review for our Mortgage Advisor Alistair. We really appreciate your recommendation.
★★★★★ 5/5
TrustpilotI have used Alistair at RMS now for the…
I have used Alistair at RMS now for the past few years, and honestly he is amazing! The levels of communication are faultless, he’s kind and genuine and made the process of buying and remortgaging absolutely painless! If you’re in the ashington/Bedlington area then you’re in safe hands with RMS
Simon · 3 July 2026
Agent replied · 24 August 2024
Thank you Simon, for taking the time to highlight our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout your property journey.
★★★★★ 5/5
TrustpilotReview
I worked with Neil from gosforth and he was brilliant made everything so easy for me as a first time buyer, was always available to answer my questions and took most of the stress off me. He is so lovely, bubbly and a very professional person. I would reccommend Neil to anyone and very pleased that he helped me with this experience
Consumer · 8 November 2024
Agent replied · 15 June 2024
Thank you very much for taking the time to leave this 5 star review for our Mortgage Advisor Alistair, we really appreciate it!
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