Every review we hold for the Ashington office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotBrilliant Customer Service
I couldn't have asked for more from the Jesmond branch in Newcastle. For my first time moving from a property, Marie (Jesmond branch) made everything seem so effortless and alleviated the anxiety and stress I was inevitably experiencing when moving from a property. Every time I spoke to any one at the branch, they were super friendly and my query was dealt with swiftly.If I could give 6 stars I would! Brilliant service, love a very happy seller. ❤
Darren · 20 February 2023
Agent replied · 15 June 2024
This was lovely to read Darren, thank you very much for taking the time to leave this review as well as giving RMS Jesmond five stars. We greatly appreciate it.
★★★★★ 5/5
TrustpilotThank you for your superb service
Thank you for your superb service yet again Alistair. Efficient,reliable and friendly everytime.
Lynne · 4 September 2026
★★★★★ 5/5
TrustpilotGreat service from the West Denton branch
Ellie and Claire from the West Denton branch were extremely professional and very helpful throughout the whole process. They kept me up-to-date throughout, their responses to my queries were extremely detailed and they were always willing to giving me their time whenever I needed it. If somebody wants to sell or buy a house, I would definitely recommend getting in touch with Ellie and Claire.
Anita · 15 February 2024
Agent replied · 15 June 2024
Thank you so much Anita for such a wonderful review, your kind words mean a lot to us and we're so happy to have been able to help you through the sales process, thank you for choosing RMS West Denton as your selling agent.
★★★★★ 5/5
TrustpilotCouldn’t recommend these anymore
Couldn’t recommend these anymore, great help from start to finish, really great members of staff.
Thanks again, much appreciated
Dillon · 22 July 2026
★★★★★ 5/5
TrustpilotThe team are fantastic especially…Barbara
The team are fantastic especially Barbara she kept us updated with everything even ringing us to make sure we were ok I can’t thank her enough for everything Thank you so much fir a fist class service would highly recommend Your company x
Ann · 20 June 2021
Agent replied · 15 June 2024
Dear Ann, thank you for taking the time to leave our West Denton team and specifically Barbara 5 shiny stars and a lovely review. We are so pleased to read about the quality of the service you received and we hope to be of assistance to your in future, should you require it. Many thanks again.
★★★★★ 5/5
TrustpilotGreat Team
Had a great experience from start to finishing in selling my property with RMS Gosforth, can’t thank them all enough for the help.Neil the mortgage advisor has massively helped me and my partner in obtaining our new mortgage and has always been a great help to me for the past few years looking after my mortgages! He is an asset to the company and I couldn’t of done it without him.
Laura · 16 September 2023
Agent replied · 15 June 2024
Dear Laura, thank you for taking the time to leave this fantastic 5 star review for RMS Gosforth and Neil our in house Mortgage Advisor, we really appreciate it!
★★★★★ 5/5
TrustpilotSian has been great throughout
Sian has been great throughout, we are so happy with the service and care she has given with our move. Thankyou!
Dylan · 27 October 2023
Agent replied · 15 June 2024
Thank you Dylan for taking the time to leave a review for RMS Ponteland, specifically Sian. We really appreciate it!
★★★★★ 5/5
Trustpilot5* service
I would like to thank rook Matthews sayers for putting me in touch with Alistair bowman the mortgage advisor he helped me through out the full process, he gave me information from the start and even at the end of completion when everything was completed.
Alan · 22 December 2025
★★★★★ 5/5
TrustpilotCouldn’t have asked for a better service
I had been in my property on South Beach for over 50 years and the prospect of selling was daunting to say the least. I had 4 estate agents to give valuations and discuss their services.Alayna, Branch Manager/Valuer from Rook Matthews Sayer Blyth branch stood out from all the rest. Apart from giving a very realistic valuation for my house she explained the full sales process and I felt confident enough to put my sale in the hands of her office. She had extolled the skill of her office staff and they certainly lived up to her description. From Gillian and Suzanne to Sharon and Michelle they were all so helpful, knowledgeable and proactive. Within a couple of days we had a sale agreed and everything was passed to Dawn the Sales Progressor. What can I say about Dawn? Excellent service and she dealt with everything promptly ensuring that contracts were exchanged and the sale completed within 8 - 9 weeks.A huge thank you to the whole team at RMS - they were always available to answer any queries I had. Apologies if I have missed any of the Team Member out. I can’t recommend them highly enough.
June · 2 November 2022
Agent replied · 15 June 2024
Dear June, we're delighted to have received your 5*s and your lovely words for RMS Blyth, thank you so much. The Blyth branch are fantastic and we hear time and time again how proactive and approachable they are.As a side note, this review has warmed my heart personally as I first met with you when I was administrator in Blyth, it was a pleasure to work on your behalf. I've now since become part of RMS' marketing team and I'm so pleased to have been able to reply to this wonderful review. - Suzanne
★★★★★ 5/5
TrustpilotExcellent all round
This was my first time buying a house. Even though the agents were acting for the Sellers, they still took care of us. They responded to emails the same day and were great at keeping us posted on the important matters. Everyone was really friendly in person and over the phone.
Ian · 23 September 2024
Agent replied · 23 October 2024
Thank you so much Ian for taking the time to leave this wonderful review. We really appreciate it!
★★★★★ 5/5
TrustpilotGreat friendly service
Great friendly service, Dylan kept me informed at every point and I appreciated the phone call updates at the early stages of the process. Well done the Fenham branch.
Paul · 20 December 2024
★★★★★ 5/5
TrustpilotKate and Wendy were excellent.Kept us…
Kate and Wendy were excellent.Kept us updated throughout and were very professional.Totally recommend their services
Jackie · 5 February 2024
Agent replied · 15 June 2024
Thank you so much Jackie for taking the time to leave this 5 star review for our team in RMS Bedlington, we really appreciate your recommendation.
★★★★★ 1/5
TrustpilotVery poor communication
Very poor communication, don’t think you get the truth from them either. Wouldn’t recommend them to anyone at all.
Mr · 15 October 2025
Agent replied · 23 October 2025
Hi Mr H,
We’re really sorry to hear you’ve had this experience. We'd like to look into what happened, but unfortunately you've not responded to our information request prompt via Trustpilot and it’s difficult for us to investigate further with only the name provided.
We take feedback like this very seriously, as you can see from our high rating, we’re consistently praised for our communication, so if there’s been a human or system error, we want to get to the bottom of it as quickly as possible.
Please could you contact us directly at info@rmsestateagents.co.uk with a bit more information (such as your full name and contact number) so we're able to find you on our system and get to the bottom of this.
Kind regards,
RMS
★★★★★ 5/5
GoogleZowie, Angela and the RMS team made our house sale a seamless process! Our sale was completed well ahead of time, and this was thanks to their hard work and efforts in ensuring both sides played their part to meet the tasks and targets required to get us completed early and easily. They kept us up to date (more than they needed too - to put my mind at ease)
Thank you again!
Also to note - we used the RMS recommended solicitors and could not fault them either, between the two - they worked a dream together.PositiveResponsiveness, Professionalism
Kaylee · 27 August 2022
Agent replied · 17 June 2024
Dear Kaylee, thank you for taking the time to write a very detailed and lovely review. It was an absolute pleasure to read such kind words about of Ashington team. We're so glad that they were able to help achieve a quick completion on your sale. We hope to be able to assist you again in the future. Many thanks!
★★★★★ 5/5
TrustpilotIt was a difficult time when I had to…
It was a difficult time when I had to put my late father’s property up for sale. From my initial contact with RMS I have been treated with respect and courtesy. The valuation of the property was completed quickly and the house soon on the market. RMS arranged an open day for viewings which resulted in several offers. Unfortunately, through no fault of RMS the initial sale fell through. Not to be daunted the staff at RMS quickly arranged a second round of viewings which again resulted in several offers and ultimately a sale. I have been greatly impressed with the professionalism, determination and commitment from all at RMS. I have no hesitation in recommending this office to anyone considering buying or selling a property in the Gosforth area.
Rick · 24 August 2022
Agent replied · 15 June 2024
Dear Rick, thank you so much for taking the time to give this wonderful 5* review for RMS Gosforth. And thank you for trusting RMS with such a precious property such as your late fathers. It truly means the world to us that you would recommend our services to others, this gives us the determination to maintain it at the highest standard.
★★★★★ 5/5
TrustpilotHighly recommend Alistair Bowman
Alistair was so helpful throughout, as first time buyers he explained everything thoroughly and helped make it so much easier to understand. He was always available for any questions and helped the whole thing remain stress free.
Anthony · 22 December 2021
Agent replied · 15 June 2024
Dear Anothony, thank you for taking the time to leave a lovely 5* review for Alistair. We're so glad he was able to provide you with a stress free service right up until completion. Thanks again
★★★★★ 5/5
TrustpilotFirst time buyers - Blyth branch
We were first time buyers but Kate at the Blyth Branch was great and made buying our home a lot easier than expected! She always kept us up to date and is quick to respond to emails. Thank you Kate.
Rachel · 7 June 2021
Agent replied · 15 June 2024
Dear Rachel, thank you for taking the time to leave our Blyth branch a lovely review, specifically Kate. We're so glad you are happy in your first home!
★★★★★ 5/5
TrustpilotWonderful Wendy at Ashington!
Wendy, at the Ashington branch gave an incredible level of customer care. She listened to my needs, actively searched for suitable properties and communicated frequently. Literally the most pro-active agent I've ever experienced. Thank you, Wendy. If I ever open an estate agents, I'll be poaching you!
Vicky · 25 October 2024
Agent replied · 23 December 2024
Thank you so much Vicky for taking the time to leave this wonderful review for RMS Ashington, specifically Wendy. But hands off, she's ours ha!
★★★★★ 5/5
TrustpilotAbsolutely amazing service
Absolutely amazing service. Jon went above and beyond to help us, couldn’t thank him enough. Highly recommend.
Holly · 20 November 2023
Agent replied · 15 June 2024
Thank you so much Holly for taking the time to leave this wonderful five star review for our Mortgage Advisor Jon, we really appreciate it!
★★★★★ 5/5
TrustpilotExcellent
So happy with the care and attention we received from Hannah and the rest of the team. They were thorough in showing us round our new house, very easily contactable and were quick to answer any questions we had. I would definitely recommend and use again if ever needed.
Emma · 19 September 2024
Agent replied · 23 October 2024
Thank you Emma for leaving RMS Amble a glowing 5 star review. We can't thank you enough for your recommendation.
★★★★★ 5/5
TrustpilotRMS have been fantastic throughout
RMS have been fantastic throughout the process of buying my current house. RMS helped me significantly during the initial negotiations to help me secure the property and also acting as a reliable intermediary between both mine and the sellers solicitors. I had a great amount of trust and confidence with RMS throughout the entire process - they often offered support with communication to help speed up the buying the process and ensure the transaction went as smoothly as possible. Additionally, since moving into the property RMS have offered expert advice on how to increase the market value of the property.5* all around
Harley · 22 July 2022
Agent replied · 15 June 2024
Dear Harley, thank you for the lovely review, we truly appreciate your kind words.
★★★★★ 1/5
TrustpilotDo not recommend
Not a good experience at all with gosforth branch. Viewed a house and after our offer got accepted we found out from our surveyor that the house was a leasehold (advertised as freehold online) when we enquired with staff at the branch they said it was 100% freehold property. After making more enquiries we found out that the house was a leasehold and we backed out even though the agents were saying it was a freehold. After we backed out the advert went up again for the house - only this time advertised as leasehold! We only went forward with this property as it was claimed to be freehold but the experience from the beginning was awful. For a first time buyer would not recommend. We spent a lot of money on the survey report and only to found out it’s a leasehold property. If RSA did their own proper work we wouldn’t have to lose out on that money and wouldn’t have gone ahead with the property either. Not the type of agents you want to purchase a house with.
Customer · 3 July 2022
Agent replied · 15 June 2024
We’re very disappointed to receive this review as after discussing this with our Gosforth branch we felt we should provide the details of what occurred during this process.We’d like to outline that the property was advertised and sold as a freehold property, meaning whoever purchases the property, purchases it as a freehold property (reverted as any existing lease-related charges are settled during the sale process). When the transaction completes, the buyer will own a ‘Freehold’ property. We’re sorry that you missed out on this property and please understand that we do take your comments on board and we note the points you have presented but on this occasion you did not believe the information that the Gosforth branch provided you, which caused you to research matters further and decrease your offer. This ultimately unnerved the vendor and in turn made them withdraw from your proposed sale and go ahead with a different buyer who they thought would proceed more quickly. That decision ultimately lies with the vendor of the property and not ourselves.We would like to wish you luck in your house hunt and hope you find a suitable property.
★★★★★ 5/5
TrustpilotExcellent service provided by whole of…
Excellent service provided by whole of Ryton team. As the client they kept me updated by phone and/or email explaining everything as it happened. Special shout out to Steven who was friendly, approachable and professional at all times. Highly recommend.
Mrs · 27 February 2021
Agent replied · 15 June 2024
Dear Linda, thank you for leaving our Ryton branch and specifically Steven 5 stars and a great review. We're very happy to read how you were guided through the process so professionally. Many thanks again
★★★★★ 5/5
TrustpilotMortgage Through Alistair
Alistair helped us through our mortgage from the first appointment right up until completion. always helpful and friendly and answered My 101 Questions within hours of me asking them! Nothing was an issue for Alistair and he always explained things so we could understand! Absolutely Brilliant and would definitely recommend to friends and family.
Jade · 10 June 2024
Agent replied · 15 June 2024
Thank you so much Jade for leaving a fantastic review for our Mortgage Advisor Alistair!!
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