Trusted Agent profile · Ashington
★★★★★
663 reviews across 1 platform
2 Laburnum Terrace, Ashington, NE63 0XX, NE63 0XX
Rook Matthews Sayer's office in Ashington, at 2 Laburnum Terrace, is rated 4.8 out of 5 across 663 reviews on 1 platform.
Tell us what you need and we'll put you in touch. Rook Matthews Sayer Ashington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashington.
Every review we hold for the Ashington office, from every platform, shown as written. First names only.
5/5
TrustpilotMassive Thank you to Ellie
Massive Thank you to Ellie, Claire & Bruce from West Denton branch, they were fantastic and professional with communication and made selling my home very very easy from beginning to end. Would 110% recommend without a doubt, thank you again. X
Thanks Mandy, we are so grateful for the time you have taken to leave this lovely 5 star review for RMS West Denton. We can't thank you enough for your recommendation.
5/5
TrustpilotAlistair sorts our mortgage everytime…
Alistair sorts our mortgage everytime we're due for renewal. He is open, honest and is very thorough going through all the details and info with you, giving the best advice he can with his extensive knowledge. Its always smooth dealing with Alistair, he makes it all stress-free with brilliant communication every step of the way. We recommended him to family members who have ended up getting advice from him and also used him for a few years now and wouldn't hesitate to recommend to anyone needing a mortgage advisor.
Hi Jemma, thank you so much for taking the time to leave this lovely review for our Mortgage Advisor Alistair. We really appreciate your recommendation and are happy that you always feel fully supported throughout your remortgage with us. Best wishes, RMS.
5/5
TrustpilotMassive thank you to Alistair Bowman
Massive thank you to Alistair Bowman, from the Ashington branch, who helped and guided me through my remortgage. I had Alistair’s support when I bought my first home 3 years ago and I had no doubts about contacting him again! He made the whole process easy to understand and I couldn’t thank him enough.
Thank you so much Olivia, for taking the time to leave this lovely review for our Mortgage Advisor Alistair, we really appreciate it!
5/5
TrustpilotI had such a positive experience with…
I had such a positive experience with Rook Matthews Whitley Bay - from meeting Ali during the valuation to the pictures being done, negotiating the best offer for us & then handing the keys over - I can't fault a thing. Thank you Ali & all at Rook Matthews Whitley Bay.
Dear Rebecca, we can't thank you enough for taking the time to leave this lovely review for Ali and the rest of our team in Whitley Bay, we really appreciate it. Thank you for choosing RMS to sell your home.
5/5
TrustpilotAbsolutely first class service from the…
Absolutely first class service from the Ponteland branch. Prompt responses, professional, thoroughly efficient and friendly staff.Property was listed and offer accepted with 5 days whereas other properties currently for sale with different agents remain unsold in the same area therefore I'm confident we made the correct choice going with the branch .We were impressed with their enthusiastic approach towards a prompt sale ,generation of interest and optimism of selling quickly. Which they did! Every attention to detail was considered and sale completed quickly without hiccups. I'd highly recommend. Weve been thrilled by their service.
Wow, thank you for leaving such an in depth and wonderful review. Amazing news that you accepted an offer within 5days! We would love to be able to help you again in the future. Good luck and many thanks again!
5/5
TrustpilotRMS west denton
We have had excellent service from RMS at West Denton who have acted as the lettings agent for our property for the past ten years. Payments and safety checks have been on time and changes of tenants have been achieved promptly. Repairs have been arranged quickly and reasonably. RMS have acted as our selling agents and Bruce Walker has been very efficient when organising the sale of property to the tenants. Excellent communications . Recommend unreservedly.
Dear Mr.Fell, thank you very much for taking the time to leave such a lovely review for our West Denton team. We're so glad they have been able to repeatedly find you suitable tenants and buyers for your properties. We really appreciate your repeat instructions and look forward to working closely with you in the future. Many thanks again!
1/5
TrustpilotVery unfriendly staff
Staff were rude and uninterested in my concerns. No longer feel comfortable discussing anything with them. Would not recommend to anyone looking to rent with a fair and friendly estate agency. However, I acknowledge that this won't be the same with all staff in all branches, perhaps just my nearest one.
5/5
TrustpilotBrilliant services
We recently utilized the services of the mortgage adviser Neil from Rook Mathew Sayers, and our experience was exceptional. He was incredibly helpful, taking the time to carefully explain the house-buying process in a clear and simplified manner. He consistently checked in on the progress of the sale, ensuring everything stayed on track. His support made the entire house-buying journey seamless and stress-free. We are extremely grateful for his assistance and would highly recommend his services to anyone navigating the property market.
Your review for Neil, our Mortgage Advisor has absolutely made our day. We can't thank you enough for taking the time to highlight the service you received and are so pleased you felt supported throughout your purchase. Best wishes, RMS.
5/5
TrustpilotRMS is great ,i am particulary very…
RMS is great ,i am particulary very pleased to have met Alistair,he will always go extra mile to deliver an excellent service per time .He just gave our recent re-mortgaging process a smooth sailing and i say a big thank you .
5/5
TrustpilotFantastic mortgage advisor
Would highly recommend Alistair, the mortgage advisor at the ashington branch. He kept us updated throughout the whole process, was always available to us and explained everything clearly. Alistair made the process of remortgaging as stress free as possible given everything going on in the housing market at the moment will definitely be using him again!
Thank you Lauren for giving our Ashington Mortgage Advisor Alistair a 5 star rating. We really appreciate you taking the time to leave this review.
5/5
TrustpilotAlistair made sorting my morgage out…
Alistair made sorting my morgage out very smooth. He is very helpful and knowledgeable, making it an easy transition, would highly recommend and won’t be using anyone other than Alistair
Thank you for your great review James! We're happy that you felt supported by Alistair, our Mortgage advisor throughout your purchase. We're sure he will be as thrilled with your feedback as we are. Best wishes, RMS.
5/5
TrustpilotAlistair was great
We had an excellent experience with Alistair as our mortgage advisor. He was extremely helpful throughout the entire process, always taking the time to explain things clearly and make sure we felt confident in every decision.
Thank you so much Connor for taking the time to leave a great review for our Mortgage Advisor Alistair. We're so pleased you felt supported by him throughout the process of securing your mortgage.
5/5
TrustpilotGreat communication while purchasing
Great communication while purchasing my property from the Gosforth office. Couldn’t thank them enough always keeping me updated in particular Ellie, Natalie, eve and Neil as well who helped me with my mortgage.Highly recommend if looking for mortgage advice or purchasing a property
Thank you so much Carl for taking the time to leave this lovely review for our team in RMS Gosforth and Neil our Mortgage Advisor. We really appreciate your recommendation.
5/5
TrustpilotI would highly recommend Alistair for…
I would highly recommend Alistair for mortgage advice. He really helps explain everything and I always feel he goes above and beyond to help and get me the best mortgage rate.
We really appreciate you leaving a great review for our Mortgage Advisor Alistair. Thank you so much Sara. Best wishes, RMS.
5/5
TrustpilotThe branch staff were very professional…
The branch staff were very professional and supportive throughout, to ensure a positive customer journey experience. The marketing exercise was exceptional and the team used the latest 360 camera techniques. Thanks again Bruce, Ellie and Claire, and I can’t fault the service!
5/5
TrustpilotHouse sale
Great service from the team, from day 1. Kept informed of every aspect of the process. Very helpful and approachable, would definitely recommend and would use them again. ( but hopefully won't have to).
We're so pleased you felt supported throughout the sales process Peter! Thank you for taking the time to leave us a lovely review.
5/5
TrustpilotExcellent job by Alistair!
I have the lifetime package with RMS and yet again Alistair sorted my renewal without any hassle. Having been through two house purchases and countless renewals I couldn't recommend him enough!
Thank you so much Steve for taking the time to leave our Mortgage Advisor Alistair a 5 star rating!
5/5
TrustpilotWe have just sold our property through Rook Matthews Sayer, West Denton Branch
We have just sold our property through Rook Matthews Sayer, West Denton Branch. I would like to say a big thank you to Bruce, Ellie and Claire for their professional service. They communicated and guided us through the process at every stage. Sale completed at a very reasonable price too. Anyone looking to sell a property I would highly recommend these guys.
Dear Carole, thank you so much for leaving this five star review for RMS West Denton. We really appreciate your recommendation.
4/5
TrustpilotRook Matthews Sayer. West Denton
Rook Matthews Sayer, West Denton Branch were very helpful and sold my property quickly. Claire and other staff were on hand whenever I needed them, were courteous, efficient and a pleasure to deal with.
Thank you Susan for taking the time to leave this fantastic feedback for our team in RMS West Denton. We hope if you ever sell again and choose RMS we can turn this into a 5 star!
5/5
TrustpilotMichael is a star!
Michael and Gordon were fantastic throughout the sale of my commercial property. Both were very knowledgeable and always available to contact for any questions, no matter how small. Michael Fox found me a buyer within 3 hours of going on the market... an ongoing contact of his. I would not hesitate to use RMS commercial services in the future! Thanks!
Dear Kate, thank you for the kind words for our team in commercial, we really appreciate it.
5/5
TrustpilotLifetime Mortgage Service
Neil is always very easy to deal with when reviewing new mortgage options. Thorough understanding of our circumstances together with explanations on available options and always very responsive to requests.
We really appreciate your great feedback Gavin. We're delighted our Mortgage Advisor Neil was able to support you throughout your remortgage. Best wishes, RMS.
5/5
TrustpilotRMS Bedlington
RMS Bedlington were professional, courteous and supportive throughout the process of selling our property.We asked three agents to view and recommend. RMS suggested the highest market value and achieved the asking price for us.
We're so pleased to receive this review Bill and so glad to know you felt supported throughout the sale of your property! Thank you for choosing RMS Bedlington as your selling agent.
5/5
TrustpilotGreat friendly service
Great friendly service, Dylan kept me informed at every point and I appreciated the phone call updates at the early stages of the process. Well done the Fenham branch.
Thank you so much Paul, we really appreciate you taking the time to leave such lovely feedback for our Fenham team.
5/5
TrustpilotA superb experience all round.
I cannot speak highly enough about the service we got from Rook Matthews Sayer in Whitley Bay. From the outset, they won the battle to sell our property with their professional approach, handles the marketing and viewings with great understanding of what we, as sellers and the buyers needed to know. Needless to say, not only did we sell quickly, but above the listed price. A superb experience all round. They could not have been more helpful.
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Tell us what you need and we'll put you in touch. Rook Matthews Sayer Ashington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Ashington.
