Rook Matthews Sayer Ashington reviews

★★★★★ 5/5

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Thanks.

Solicitor inefficiencies made the recent sale of my property far more difficult and stressful than it ever needed to be, but the assistance provided by RMS (particularly Sian and Elspeth) meant a lot, who provided excellent service to communicate between the parties to ensure all that was required, was done, and communicated to me the status (many thanks).

Michael · 6 August 2024

★★★★★ 5/5

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Alistair Bowman - Ashington branch

We used Alistair Bowman from the Ashington branch to sort our mortgage out. He made it all go as smoothly and stress free as possible. Even when he was on holiday from work he would say to message him if there was anything we needed. We’ll definitely be going to him again for all mortgage related queries.

Lewis · 20 February 2026

★★★★★ 5/5

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Jesmond, Rook Matthews Sayer

I recently bought a flat through RMS in Jesmond. Kevin and Marie were brilliant, excellent communication throughout the whole process. They are responsive and listened and acted when issues arose. You can tell there is good communication within the team- calls are returned promptly and when Kevin was on holiday there was always someone else who was available to help and who knew the current situation. 12 weeks from offer to completion, even with the xmas break, very happy, thank you!

Simon · 17 February 2023

★★★★★ 5/5

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Rook Matthews Sayer are an excellent…

Rook Matthews Sayer are an excellent agency for finding the right property and mortgage. The team, Michael, Matthew, and Dylan, are truly outstanding individuals. They supported me throughout the entire process, and I am very grateful for their help and support. Thank you all very much.

Fitsum · 1 May 2026

★★★★★ 5/5

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Excellent service

Just recently completed my house purchase and used Alistair Bowman again as my mortgage advisor. He is amazing at what he does. Very professional and fantastic at staying in contact throughout the full process. Would 100% recommend!

Chloe · 19 July 2026

★★★★★ 1/5

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And a generous 1 star at that.

And a generous 1 star at that.Rented a property from them. They had done NO due diligence on the property or the landlord and lady. This was a property they had rented before on Gibson Street that was mouldy, damp and dangerous (the m,d and d told to me by the handyman that did the upkeep. There were LIVE electric sockets beneath the sink in the bathroom, dodgy electrics in the kitchen and bathroom, the ceiling collapsed to to the bath seal being faulty and the water from the shower flowing through, the landing floorboard collapsed badly damaging my knee. And those were not the main issue. The main issue was the water the flowed from a badly attached gutter through the porous walls and into the flat creating damp and mould. So much so mushrooms grew. Due to the landlady doing no work and then telling me to move out when I started complaining I eventually did move. I went to RMS in Ashington to take the keys back... called in twice in a week... and explained the situation they simply said that they were simply asked to find a tenant so they did... and if asked again for the same property they would do so again... BUYER BEWARE... it is simply about turn over. They did not care that for 2 years I had been through hell.In addition FIVE WEEKS after I moved out they had still not contacted the landlady to say I had handed in the keys.

Chris · 10 January 2023

★★★★★ 5/5

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We would like to say a huge Thankyou to…

We would like to say a huge Thankyou to the team at RMS Bedlington, but specifically Claire who dealt with us from day 1. Claire was so lovely and welcoming whilst dealing with us and helped so much throughout the process of us buying our first home. Claire was always available on the phone for a chat when we had questions. She also recommended Faye, their in house mortgage advisor who was fantastic throughout. We are so pleased with the service we received from both RMS and Faye and they made the process as smooth as possible. Thankyou very much!

Customer · 17 November 2022

★★★★★ 5/5

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Best mortgage advisers ever Alistair…

Best mortgage advisers ever Alistair Bowman. He’s gets 20 out of 10 from us: He goes over and above we couldn’t have asked for more. He made sure everything was chased up without us even asking. The process was as made as simple as it could possibly be. Alistair removed all the stress from the buying process. In the worse possible time to get a mortgage. Everyone fighting for the best deal & remortgaging before the rates went up. Rates were increasing by 0.5% every week - few days. Anyone thinking is it worth getting a mortgage adviser do not hesitate with Alistair. We have friends who are buying at the same time & it’s taking much longer than ours. We offered on the 31st May and completed even with a delay from vendor having an operation 12th Sept 2022. Our friends are still waiting on completion and had lots of errors with paperwork which Alistair made sure we didn’t. Alistair treats you very professionally but also as a friend. Even checking in when there wasn’t any further update but he let you know that he’d been checking & not just letting the process drag on. Managed hiccup we had with Survey coming back as lower value than we had offered. This was managed professionally and with Empathy. As the house was being sold via RMS he was also able to speak to the estate agent Wendy who helped us out to (managed what could have been a no sale & vendor taking the house off the market, to being realistic and understanding for both sides which she didn’t have to be) on our behalf making aware of difficulties even when this isn’t normally something they would do. We secured the house at the price advised on full survey, and in the most efficient timescales possible. Alistair made sure we were aware every step of the way, we didn’t have to chase up at all. Alistair has even checked in after everything is complete which I’m sure most advisers don’t do. He’s on my friends list now😊, we gained great insight in to the process that none of our friends have. Absolutely couldn’t get better than Alistair don’t hesitate to sign up with him. He even checked rates right up to that last minute making sure we had the best deal. I hope Alistair gets the rewards he deserves. We wouldn’t think of possibly going elsewhere. Would definitely recommend 🤩🌟

LB40 · 1 November 2022

★★★★★ 5/5

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Friendly yet professional staff

We recently moved from Newcastle to Leeds, and RMS in Gosforth dealt with the sale of our house. The staff there were always friendly, efficient, helpful and professional. David Jones (Branch Manager) came to carry out the valuation, and Natalie Best was our point of contact, with Eve Morley filling in when Natalie was unavailable. Throughout the process, Natalie supported us, and often chased up solicitors on ours and the buyers’ behalf. This made what was a very stressful and lengthy process all the more bearable. I would definitely recommend RMS to anyone looking to buy or sell a property.

Lisa · 27 October 2022

★★★★★ 5/5

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RMS - Ryton

I just wanted to say a massive thank you to all the team at RMS Ryton - especially Victoria who has made a difficult house sale a breeze to deal with. From initial valuation, to listing and on to completion, Victoria has been "on the ball" and "on my side". Whilst moving is always stressful, the team @ RMS Ryton have made this a positive experience for me, taking all the chasing and hassle into their own hands and providing me with daily updates (hourly when required) about their progress. The team are proactive, communicative, responsive and are all super helpful and just a genuinely great bunch of people.I have another property to sell within the coming months and I most certainly will be going straight back to RMS - I know I will be looked after!!Again, a massive thank you to you all. You are a dream team and I couldn't have done it without you.

Mr · 24 October 2022

★★★★★ 5/5

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Fantastic mortgage Advisor

The biggest thank you to Alistar, he was amazing from start to finish. Im so glad i was recommended him by several people. Having a little bit of a complex mortgage case with not much idea how things work he always explained everything to me perfectly even when solicitors weren't staying in contact. Its extremely reassuring knowing that he offers support when it come time to remortgage after your fixed term ends. I couldn't be happier with the service & would 100% recommended and use him again!

Shan · 18 October 2022

★★★★★ 1/5

Trustpilot

Very bad customer service:

Very bad customer service:We went with RMS Ashington branch to sell my old family house which I inherited. I wanted a local estate agent with local knowledge and experience of the area. After speaking to an few of the competitors I regrettably went with RMS as on their initial meeting sounded positive, enthusiastic and eager. How could I be so stupit to be lured into their false sales pitch. Angela promised us the earth however delivered dirt.Angela lied to us on so many occasions, I lost count. She clearly would say anything, as long as they got our business.Angela valued our house and advised to go with an offers over price £10k less than value to get people through the door. I thought that this price was slightly too high, but went with her judgement. She also stated that she would be doing the viewings which was a selling point for me due to her enthusiasm to sell (This was a lie, which she later denied stating). I also asked if their fees were negotiable, to which she immediately said that if the house didn't sell after the 12 week contract they would reduce the fees by £100. I informed her that if the house didn't sell after 12 weeks in the current climate I would be going with another estate agent, as at that time houses were selling as soon as they went to market. Therefore that discount was pointless. We agreed to a £100 discount should the house not sell within the first 6 weeks, which she said wouldn't matter anyway as she was certain the house would sell within 2 weeks. After 5 weeks of only a handful of viewings, and no feedback I contacted RMS and asked what their marketing strategy was. Angela suggested that I should help by marketing the property myself through friends and social media. I'm sure that's what I pay the sellers fee for: why should I do your job for free??? after 8 weeks with only 2 very low (well below the offers over price) offers and viewings had dried up, Angela suggested that we drop the asking price. Angela was informed previously after the low offers that we were in no way accepting or entertaining anything below the offers over price, as she had valued the property £10k over this figure. She tried to convince me that this would get more people through the door. Clearly she went to a different business school to me as I advised her, yes it would attract more leads, however it would also attract more low offers; even lower than the previous one, now that the price is lower which I reiterated; I wasn't interested in.After 10 weeks we finally accepted an offer for the agreed price. Due to an error with our solicitor; RMS's fees were not paid directly, or so I thought, so I rang the office on the 1st working day after the sale. They informed me that their fees would have been paid, so don't worry. 3 months passed, where my solicitor realises his mistake when sending out his receipt of payment and states that an error had occurred and RMS's fees were still outstanding. Not a problem, I thought. My thoughts were at the time of sale that the fees hadn't been paid and was surprised when I was told differently. RMS Accounts rang me the very next day (after receiving the email from my solicitor the previous evening) asking for the non-discounted fees. I informed the accounts dept. that there was a £100 discount to apply to the invoice. They knew nothing about this so put me through to Angela at the Ashington Branch.Angela suddenly suffered with amnesia, stating that she never offered a discount, never has and never will offer discount on their fees as they are fixed. Because that the bill is 3 months overdue, and they have tried numerous times to contact me, even if they could, they would not honor the discount. I informed her that I've had no contact from RMS, other than me queering if their fees had been paid straight after the sale; when have you tried to contact me, bearing in mind she had my telephone number, address and email. Angela's reply was that she called my sister-in-law (no interest in the property at all) yesterday, and that was it.In a nutshell: they will do anything to get your business: promising you the earth but in reality, once they have you on their books and the contract is signed, they lose all interest hoping the house will sell itself, so they don't have to work for their commission.It's estate agents like Angela from RMS that give estate agents a bad name.

Dave · 3 October 2022

★★★★★ 5/5

Trustpilot

Superb Service

To all the staff at Rook Matthew Sayers in Alnwick. Thank you for a fabulous service during my recent house purchase. I can highly recommend your office to anyone buying or selling a property. The ladies went above and beyond and you are all absolute gems. Thank you.

Chris · 2 April 2026

★★★★★ 5/5

Trustpilot

Excellent service from RMS Blyth

Recent sale and purchase via RMS Blyth. Service was excellent. Sale - valuation and management of viewings was very good. Only people with genuine interest came for viewings which was really appreciated and indicates Rook clearly match the right people to the right properties. Property sold within 1-1.5 weeks.Purchase was also through Rook. Rook have the vast majority of properties on their book in the area so being on their active purchaser list was highly advantageous. We were proactively invited to viewing properties that met our requirements and our timelines. No hard sell or pushy tactics - all highly professional in their approach backed up with detailed insight and understanding of the local area. This gives you confidence when buying through them.Despite this being an extremely busy office the team are great and there is a personal touch to their service. They really do work hard to make the sale and purchase process as simple as possible. Thank you RMS Blyth for all your help and support!

Az · 2 September 2022

★★★★★ 5/5

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Impressive!

We bought our house via RMS at Bedlington and we were very impressed. Staff were friendly, professional, and dealt with any of our queries efficiently. Our moving process did drag out due to solicitor issues but we got there in the end! Big shout out to Claire!

Liz · 16 November 2025

★★★★★ 5/5

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Broker service

We recently used the broker service at RMS in Ashington. Alistair Bowman has been a fantastic guide throughout the process of buying our new home - from our opening meeting where he extensively laid out the end to end process to supporting us at each step of the way. We have had a number of issues with solicitors during our purchase and Alistair has constantly provided reassurance with professional and valued input. Alistair was very proactive and chased a number of elements in the process to try and speed up our house move. We are incredibly grateful for the service we received.

James · 25 August 2022

★★★★★ 5/5

Trustpilot

Exceptional service as a seller and buyer

Alison and the team at Rook Matthew’s Sayer, Whitley Bay, were outstanding from my first encounter with them in the office throughout completion on our purchase and sale, and beyond.Their knowledge of the local market, and drive to find the right buyer and get the best price for each property, is exceptional. Alison worked tirelessly to negotiate on our behalf. Once the sale and purchase was agreed the hard work and regular communication continued. It’s rare to find an agent who can be impressive in both the sale negotiation and holding the sale together through to completion without bump or incident. We’ve sold and bought properties in different areas of the country and region and I’d go as far as to say this was the perfect agent experience - I wouldn’t hesitate to recommend them.

Emma · 23 August 2022

★★★★★ 5/5

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Sale of my property

Sale of my property Michelle and Dawn were there every step of the was on a very difficult sale RMS in Blyth are just so attentive and answer back on the same day when asked any thing regarding the sale of your property can not recommend highly enough thank you ladies !! Both amazing

Mrs · 1 July 2024

★★★★★ 5/5

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Teamwork

All the contacts with the team, including Bruce, Claire and not Just Ellie were excellent. They were clear and efficient in their communication. Marketed the property well and were thorough in their approach. They give Estate Agents a good name!

John · 28 January 2025

★★★★★ 5/5

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Exceptional service from start to…

Exceptional service from start to finish. A massive thank-you to the RMS Blyth team, especially Neil and Dawn.

ELA · 3 October 2025

★★★★★ 5/5

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Great branch overall, would highly recommend

The Bedlington branch as a whole were very friendly and helpful, especially Alistair who I couldn’t fault due to his kind nature and transparency throughout. I would highly recommend Rook Matthews Sayer and Alistair to anyone looking to purchase or move properties.

Dan · 21 December 2024

★★★★★ 5/5

Trustpilot

Excellent service

The team at the Gosforth office were fabulous. Mostly, I dealt with Natalie and David, but other members of the team were very helpful too. The service given was most professional. The advice was sensible and they bent over backwards to achieve a sale and be as helpful as possible. I’d highly recommend using this office- you couldn’t get a better service anywhere.

Caroline · 6 December 2023

★★★★★ 4/5

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I have dealt with Rookmatthewsayer in…

I have dealt with Rookmatthewsayer in the past. Decided to get three different agents to evaluate my property. After listening to all three and, after careful consideration, I went with Rookmatthewsayer. David Jones at the GOSFORTH branch is a professional and knows this market well. Eve who dealt with my sale was available at all times. Even when she was on another call or busy with a client, she always got back to me. The office staff are very much on the ball too. I would have no hesitation in recommending these people collectively. They are a great team and that generally comes from the person overseeing them. Thanks to all of you. Very kind regards.

Ann · 8 June 2022

★★★★★ 5/5

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We used Rook Matthew Sayers mortgage advisor…

We used Rook Matthew Sayers mortgage advisors and worked with Alistair for our first-time buyer mortgage. He made the whole process incredibly easy and stress-free. His care, attention to detail, and customer service were absolutely 5-star. We couldn’t recommend him highly enough.

Fay · 15 December 2025