Rook Matthews Sayer Ashington reviews

★★★★★ 5/5

Trustpilot

⭐⭐⭐⭐⭐ 10/10

⭐⭐⭐⭐⭐ 10/10, The Best Mortgage Advisor I’ve Ever Dealt With I would like to give a huge thank you to Ash at RMS Agency for the outstanding service and support he provided throughout my mortgage process. From the very beginning, Ash was professional, knowledgeable, friendly and extremely helpful. He took the time to explain everything clearly, answered all of my questions and always kept me updated throughout the process. Whenever I needed advice or reassurance, Ash was there to help and made the whole experience feel much easier and less stressful. I have dealt with different people and services over the years, but I can genuinely say that Ash is the best mortgage advisor I have ever dealt with. His communication, professionalism and dedication to his clients are exceptional. He really goes above and beyond to make sure everything is handled properly and that you understand every stage of the mortgage process. I would also like to thank RMS Agency for the excellent overall service. Having someone like Ash representing the company makes a huge difference to the customer experience. I would highly recommend Ash to anyone looking for a mortgage advisor. If you want someone who is reliable, knowledgeable, approachable and genuinely cares about getting the best possible outcome for his clients, Ash is the person to speak to. 10 out of 10 from me. Absolutely first-class service. Thank you again, Ash and the RMS team, for all your hard work, patience and support. It has been greatly appreciated. Kind regards, Sabor

Staf · 23 September 2026

★★★★★ 5/5

Trustpilot

We had a fantastic experience with Alistair

We had a fantastic experience with our mortgage advisor Alistair. He is incredibly helpful and friendly, we could not recommend him highly enough. He was approachable throughout the whole process and was always available if we had any questions or needed advice. Alistair went above and beyond in all aspects and made the process feel smooth and stress free. We felt well supported and he made us feel confident that we were making the right decisions by explaining the process so well.

Greg · 22 September 2026

★★★★★ 5/5

Trustpilot

Neil Mortgage Advisor @ RMS

Neil has been our mortgage advisor for our recent house purchase and we honestly couldn’t recommend Neil enough! From start to finish, he was absolutely brilliant and made what could have been a very stressful mortgage process feel so much easier. Neil was always there to answer our questions, explain everything clearly and keep us updated throughout the whole process. He was incredibly patient, supportive and went above and beyond to help us get everything sorted. Buying our first home was a huge step for us, and having Neil there to guide us through it made such a difference. We always felt like we were in safe hands and that he genuinely cared about getting the best outcome for us. Thank you so much, Neil, for all your hard work and support. We’re so grateful and couldn’t have asked for a better mortgage advisor.

Amygabbitas_xhotmail.co.uk · 28 August 2026

★★★★★ 5/5

Trustpilot

Fantastic service

From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Natalie was fantastic at keeping us updated at every stage of the process and was always available to talk things through or to keep communication flowing between all the different parties and Chris was always so cheerful and helpful. We would highly recommend to anyone.

Louise · 2 August 2026

★★★★★ 5/5

Trustpilot

Rook Matthew’s Sayer in Gosforth…

Rook Matthew’s Sayer in Gosforth couldn’t have done more for me during the sale of my parents bungalow, my parents are living in a care home and the process has been made so much easier by RMS and especially Natalie Best who went above and beyond to help me with all of the form filling and solicitors questions, I couldn’t have done this without her.

Joanne · 12 March 2026

★★★★★ 5/5

Trustpilot

Great service, excellent communication and help

Alistair was so helpful with our mortgage process. As first time buyers there was a lot we were unfamiliar with and he explained it all, advised and gave guidance while empowering us to make our own choices. He was invaluable in advocating on our behalf in discussion with the estate agent and solicitors, and kept in regular contact with us to give and receive updates. We would heartily recommend him and go back to him for remortgage. Thank you Alistair!

Sarah · 9 October 2025

★★★★★ 5/5

Trustpilot

Michael Storey - Mortgage Advisor

Michael Storey was brilliant from the very start. He took the time to discuss all of our options in detail and made sure we secured the best possible mortgage and rates for our house purchase. His communication was clear, he acted quickly throughout the process, and everything felt straightforward and very stress-free. We couldn’t recommend Michael more highly. Thank you again!

Mrs · 24 March 2026

★★★★★ 5/5

Trustpilot

We cannot thank the staff at the…

We cannot thank the staff at the Alnwick branch enough. Lorraine and her team go the extra mile with their support and dedication for Customer Service in our recent house purchase. The staff are always polite and helpful whenever you have a question to ask and nothing is too much trouble for them to deal with. We would highly recommend them to anyone looking to buy or sell.

Customer · 9 September 2026

★★★★★ 5/5

Trustpilot

Michael Storey, Mortgage Broker at Rook Matthews Sayer, Ryton.

Michael Storey helped me understand everything I needed to know about buying my first house, he helped me find the best mortgage deal and was there to answer any questions I might have had. I truly believe he went above and beyond as he kept me updated at every turn, thank you Michael!

EMcD · 29 April 2026

★★★★★ 5/5

Trustpilot

Selling Properties

Ellie and Claire were amazing when it came to helping me sell my dads house. They helped me fill in the paperwork I didn’t understand and were happy for me to contact them with any questions or enquiries I had. If I sell any other property I will definitely be returning to Ellie at Rook Mathew’s sayer West Denton.

Jade · 11 March 2026

★★★★★ 5/5

Trustpilot

Couldn't have asked for more

Alistair was absolutely fantastic in helping us with our first mortgage. He was so reassuring and knowledgeable and helped us to find a property we never thought we would be able to afford. He was consistent with his updates and checked in to see how we were getting on with the process. It was great to have someone like that advocate for us and we would definitely go back to him when we need to remortgage!

James · 7 October 2025

★★★★★ 5/5

Trustpilot

Absolutely wonderful- so friendly and…

Absolutely wonderful- so friendly and helpful, Maureen was really informative as I live out of area and am looking to relocate. Myrtle my fur kid was welcomed with open arms by Maureen and her colleagues- she didn’t want to leave! Thank-you so much for an outstanding service!

Julie · 23 April 2026

★★★★★ 5/5

Trustpilot

Alistair has been an absolute blessing…

Alistair has been an absolute blessing throughout the whole process. I was initially referred to him while viewing a property marketed by RMS, and from the very beginning it was clear he really knew his stuff.

David · 1 July 2026

★★★★★ 5/5

Trustpilot

Steven and the team at the Fenham…

Steven and the team at the Fenham office are exceptional. They do not put the client under any pressure they allow everything to be at the client’s pace. From day one they have kept in me fully updated. I cannot recommend them highly enough.

Mrs · 28 April 2026

★★★★★ 5/5

Trustpilot

Professional and prompt response to…

Professional and prompt response to queries, good advice given. Easy to get in touch via phone or email. I used them for renting out my property and then the sale of the property and both were a great service. Rental was fully managed by them and I couldn't fault anything over the three years - seamless.

Will · 1 September 2026

★★★★★ 5/5

Trustpilot

Alistair Bowman - Excellent Service House Purchase

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advice, always looks for the best deals, is proactive and thorough when resolving any issues, and very responsive to any questions raised. We can’t recommend Alistair highly enough.

Andy · 3 August 2026

★★★★★ 5/5

Trustpilot

First time buyer

As a first-time buyer, I couldn’t have asked for a better experience with Jamie at Whitley Bay Ranch. From start to finish, Jamie was incredibly helpful, patient, and knowledgeable, making what could have been a stressful process feel straightforward and manageable.

Faye · 29 April 2026

★★★★★ 5/5

Trustpilot

I have never used a mortgage advisor…

I have never used a mortgage advisor before and was understandably spectacle. Never the less I signed up with Alistair Bowman for the service and it’s the best thing that I have ever done concerning mortgages. His professionalism is second to none always going the extra mile in terms of the best mortgage available. He even significantly reduced my purchase price! In regular contact keeping the client updated with latest developments and is always willing to help in whatever capacity is needed right up to exchange and completion. Overall making a very stressful process less so.

Louisa · 1 July 2026

★★★★★ 5/5

Trustpilot

RMS brilliant team

RMS, Gosforth branch were excellent in selling my property. The staff particularly Natalie and Eve worked well on my behalf, to promote my best interest, maintaining contact with buyer to ensure smooth progress was maintained, while keeping me up to date.

Jacqui · 8 April 2026

★★★★★ 5/5

Trustpilot

I couldn't thank Sian and the team more…

I couldn't thank Sian and the team more for supporting me during my move, they were there whenever I needed and I couldn't be more grateful for that. Thank you again! I couldn't recommend more!

Colleen · 24 April 2026

★★★★★ 5/5

Trustpilot

All Staff

We would like to thank all staff at Rook Mathews and Sayer in Alnwick to include Lucy, Hannah, Tracey, Hayley and other who facilited in our move to Northumberland and Dun Moor Road at Belford, their support, help and Advice was fabulous.

Tony · 25 February 2026

★★★★★ 5/5

Trustpilot

From the first moment we engaged with…

From the first moment we engaged with the RMS West Denton branch we had every confidence that they would provide an excellent service. What prompted our decision was the branch manager commenting that if he didn’t sell our property in three months he wasn’t doing his job! He did just that. Throughout this period the West Denton Team provided feedback on escorted viewings, offers etc and were always available to provide feedback, updates knowledge and guidance on the selling process, big shout out to Ellie Murray Office Manager. If you need to sell property in the Newcastle area give Rook Mathews Sayer the opportunity to act on your behalf.

MICHAEL · 17 January 2025

★★★★★ 5/5

Trustpilot

Truly exceptional service received from Jack

The only reason I am writing this review is because of Jack from the Gosforth branch. He has been incredible in helping us letting our property. While its extremely hard to get hold of others, Jack was the only person who was consistent and always available. He was polite and he truly understands how landlords should be treated since they put a lot of trust in letting agencies. He was thorough in answering our questions and finding us the right type of tenant. He made things move quickly and kept us updated every other day. He was very proactive in providing detailed tenant profile and his own assessment of a suitable candidate. This was indeed very helpful since he met them in the first place.He truly goes above and beyond his duties to make sure that our requirements were met to a high standard. While everything else seems to be money oriented, Jack clearly knows the importance of empathy. He event went on to lightly clean the property himself to set a good impression for the upcoming viewings. This is unheard of and we were completely blown away by his selfless gesture. I had no desire to write a review but it would be unfair if I didn’t make everyone aware of the hard work he puts in everyday.I wish the same level of service consistency could be maintained across the team.

Honest_Reviewer · 2 January 2025

★★★★★ 5/5

Trustpilot

Jan and the team at the Whitley Bay…

Jan and the team at the Whitley Bay office went above and beyond to make this whole experience amazing. What a fantastic estate agents. I couldn’t recommend them more highly. Thanks 🙏

Halema · 30 April 2026