Trusted Agent profile
★★★★★
120 reviews across 3 platforms
17-18 Laburnum Terrace, Ashington NE63 0AJ
Rickard Chartered Surveyors & Estate Agents's Ashington office at 17-18 Laburnum Terrace is rated 4.4 out of 5 across 120 reviews on three platforms, including 49 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the Ashington office, from every platform, shown as written. First names only.
5/5
TrustpilotThank you so much to Cheryl and the…
Thank you so much to Cheryl and the team for all of your support. We recently purchased our first home, and Cheryl was there to support us through what seemed to be a very long process! The customer service we received was amazing, we felt so supported and all of our questions/ concerns felt valid and addressed. The team are second to none and I would recommend Rickards to anyone looking to sell/purchase a property.
5/5
TrustpilotGreat service
From coming out to value our property the team at Rickards Morpeth was very professional & friendly and took the time to discuss everything with us. Going through the sale the team were on hand to answer any questions in a timely manner and nothing was too much trouble. Our main contact was Gillian who kept us informed every step of the way. Being able to pop into the shop and see someone is an absolute bonus. Would highly recommend Rickards and if we were moving again I wouldn’t use any other agents.
Thank you for your kind words Margaret, we were delighted to help sell your home. You're always welcome to call in when you're passing 😃
5/5
TrustpilotRickards at Morpeth brilliant
Rickards at Morpeth both Gillian and Cheryl were amazing kept me updated chased both solicitors and was lovely. At the beginning there were a few mix ups and stresses but once they were sorted it was all good and easy. If I come to sell then I know I will definitely go with them as every question was answered if not in a couple of hours within a day. Thank you!
Thank you so much for your fantastic review! We’re thrilled to hear that Gillian and Cheryl were able to support you throughout the process and keep everything on track. We truly appreciate your patience with the initial hiccups, and we’re so happy we could make the rest of your experience smooth and stress-free. Should you decide to sell in the future, we’d love to assist you again. Thanks once more for your kind words!
5/5
TrustpilotMorpeth Move
Selling your house can be a big deal, and when things are straightforward I guess any Estate Agent can handle it. But when things are more complicated, as our sale was, you need experience. The team at Rickards went above and beyond to help our sale go through. In particular Cheryl who was excellent. Communication is key for good news and bad news & they kept us posted throughout. These guys know what they are doing! Fully recommend them.
Thank you so much for your feedback and kind words - it means the world to us! Hope all is well with your new home 😊. Team Rickard
5/5
TrustpilotDawn Leslie has been really amazing
Dawn Leslie has been really amazing. It was so easy to work with her as a Conveyancer. She was so helpful and supported in managing the buyer's solicitors and the buyer's, given the time it took for the case to complete. I wish her all the best with everything in the future.
5/5
TrustpilotA big thank you to Gillian and the Morpeth office.
A big thank you to the Morpeth office and especially Gillian. She was an absolute essential first point of contact throughout our purchase when it was sometimes extremely difficult to get any real contact or clarity on the situation from solicitors. She definitely went above and beyond our expectations. A real star and a great ambassador for the company.
Thank you so much for your wonderful review! We’re thrilled to hear that Gillian was able to support you so well throughout the process. We understand how stressful things can get, and it’s great to know that she made a positive difference for you. We’ll be sure to pass on your kind words to Gillian and the Morpeth office. Thanks again for sharing your experience, and we wish you all the best in your new home!
5/5
TrustpilotThe staff at Rickards Morpeth were…
The staff at Rickards Morpeth were knowledgeable and sensitive to our situation. The photographs were outstanding and within a few viewings we received the full asking price. They conducted all the viewings, kept in close contact and the whole process was effortless for us. I could not recommend their services highly enough.
Thank you so much for your wonderful feedback. We're really pleased to hear that you felt supported and well looked after by the team at Rickards Morpeth. It's great to know the photography, communication, and viewing process all contributed to a smooth and successful sale. We truly appreciate your recommendation and wish you all the very best moving forward.
5/5
TrustpilotAmazing service from Rickards
Amazing service from Rickards, all staff very helpful and professional, special shout out to Gillian for all her precessional help and advice while my mother sold her home. They were always on hand to offer help. Thanks again!
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with Rickards. We'll be sure to pass on your special thanks to Gillian, she’ll be delighted to know her support made a difference during your mother's sale. It was our pleasure to assist throughout the process, and we truly appreciate you taking the time to share your feedback. Wishing you and your family all the best!
5/5
FacebookAmazing service from Rickards, all staff very helpful and professional, special shout out to Gillian for all her precessional help and advice while my mother sold her home. They were always on hand to offer help. Thanks again!
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with Rickards. We'll be sure to pass on your special thanks to Gillian, she’ll be delighted to know her support made a difference during your mother's sale. It was our pleasure to assist throughout the process, and we truly appreciate you taking the time to share your feedback. Wishing you and your family all the best!
5/5
TrustpilotAbove and beyond at Rickard Morpeth
Gillian of Rickard Morpeth is "Pure Class", she is an absolute professional and has unsurpassed industry knowledge. No request is too much and assistance with the purchasing process is offered without the need to ask. Advice about tradesmen and local facilities is readily available and the customer service is second to non. I was the buyer and was very lucky to have been introduced to Gillian and the Morpeth office. The team members I spoke with Cheryl and Ashleen all were fantastic, but for me Gillian was and has been an outstanding brand ambassador for Rickard. I was a buyer to begin with, and have ended up with a friend in Gilly. Thank you Rickard branch Morpeth. There is nothing more to say except they are Mint.
Thank you for your kind words and taking the time to leave us a review. You're comments are very much appreciated.Best Wishes, Rickard Morpeth 😊
5/5
TrustpilotExcellent customer service
Gillian and her team in Morpeth have been great at helping us find our new home - from arranging a day of looking at similar houses, to squeezing us into last minute viewings. When we put an offer on a house, Gillian has kept us up to date throughout the whole process - chasing up the right people, and ensuring everything went smoothly. Rickard have been great at communicating with us throughout the whole process of us buying and we would recommend anyone to use Rickard in future.
Thank you for your kind words and taking the time to leave us a review. You're comments are very much appreciated.Best Wishes, Rickard Morpeth 😊
5/5
TrustpilotAs a first time buyer I was nervous at…
As a first time buyer I was nervous at the process however had exceptional service and advice. Massive thank you to Dawn who really went out of her way to keep me up to date and it really felt like she cared. Thank you so much to Rickards.
5/5
TrustpilotExcellent service
Great communications, very supportive when personal issues arose. House was valued at the right level, agents doing viewings were very well briefed about the property and the area. Sale process went smoothly and great recommendation for solictor.
Thank you for taking the time to leave such a thoughtful review. We're really pleased to hear that you felt supported throughout, especially during a personally challenging time. It's great to know the communication, valuation, and viewing process all met your expectations, and that our solicitor recommendation was helpful. Wishing you all the best for the future!
5/5
TrustpilotOutstanding 5 star service
Absolutely super service provided by Rickards. A special mention to Gillian for her professional approach in ensuring we purchased our special property. Gillian provided regular updates throughout the process of purchasing the property and was always happy to help our needs. 5 stars service. Thank you.
5/5
TrustpilotExcellent Service
The team at Rickard’s have been brilliant. From first valuing the house (it was my mams she passed away) to showing people on viewings to keeping us informed of offers and completing etc they have been very helpful and nothing has been too much trouble. I would recommend them to anyone. Thank you especially to Diane, Dawn and Dawnie
5/5
TrustpilotDefinitely recommend - Excellent
I have had nothing but professionalism from the team at Ashington especially Dawn
5/5
Trustpilot5 ☆ SERVICE! 😁
We recently bought a property that Rickards of Morpeth were responsible for selling.
5/5
TrustpilotExcellent!
We can’t thank Gillian and the rest of the team at the Morpeth branch enough for their help throughout our first purchase. They were always just a phone call or email away if we had any queries and helped to ensure our transaction progressed as smooth as possible.
Thank you so much for your lovely review - we hope you're very happy in your new home 😊
5/5
TrustpilotSelling a house in Newbiggin By The Sea…
Selling a house in Newbiggin By The Sea when you live in Southampton could be a little stressful but the team at Rickards kept us informed and couldn't have been more helpful during the "process" which helped no end.
Thank you for taking the time to leave our Ashington office such a lovely review, it really does mean a lot to the team! 😊
4/5
TrustpilotDawn was so helpful
Dawn was so helpful. Answered emails straight away. Nothing was too much trouble. Maybe "old school" at Rickards but if I was ever selling a house I wouldn't hesitate to use them.
Thank you so much for your kind review! We're thrilled to hear that Dawn was able to assist you so efficiently. We take great pride in providing excellent service, and it's wonderful to know that you appreciate the care we put into everything we do. Should you ever need our services in the future, we’d be more than happy to help!
5/5
TrustpilotExcellent, efficient service. Great communication
Just sold out house today with Rickards. Absolutely amazing service. Mostly dealt with Cheryl who kept me up to date with everything immediately. She was friendly and efficient and was always in touch with the solicitors. The phone was always answered immediately. The whole team at Rickards worked really well together. It was a pleasure to deal with you.
Thank you for your kind words and taking the time to leave us a review. You're comments are very much appreciated.Best Wishes, Rickard Morpeth 😊
5/5
TrustpilotSuperb. Recently bought a flat advertised by…
Recently bought a flat advertised by their Ashington branch. Helped me through every step and advised on issues as they came up with solicitors. When the process stalled, as it did a few times, I was able to go in and have a chat, which helped my sanity, and they even arranged for me to rent from the seller while the process limped on!! Really human and supportive, sympathetic. Happily the one troublesome neighbour in the block where I bought has since left, and I'm loving my humble pad. Sorry for delay in writing this!
Thank you for your kind words, we're over the moon you're all settled in your new flat. 😃
5/5
TrustpilotAmazing service 🌟
Amazing service from all the staff but in particular Cheryl. It was a stressful move made a lot less stressful by the team at Rickards. Would not use any other company for a house Sale.
Thank you so much for your comments 😊. Taking the time to leave a review means the world to us! Best Wishes, Rickard.
5/5
TrustpilotAlways supportive and helpful
I arranged several viewings via the Ashington branch of Rickards and these were promptly and competently handled, including a second visit to a house in Lynemouth. When I found the house that was right for me my offer was promptly conveyed to the seller and their response communicated back to me. I wish the rest of the process had been as quick and efficient but that's solicitors for you (three were involved). Dawnie and her colleagues were all kind, courteous and helpful and helped calm my nerves at some fraught times. In hindsight these were fairly common bumps in the road but a friendly voice on the other end of the 'phone is still a big help at those times.
Thank you so much for your comments 😊. Taking the time to leave a review means the world to us! Best Wishes, Rickard.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Rickard Chartered Surveyors & Estate Agents's Ashington office has 120 reviews across three platforms: 49 on Google, 4 on Facebook, 67 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Rickard Chartered Surveyors & Estate Agents Ashington is rated 4.4 out of 5 across all 120 reviews, and 4.2 out of 5 on Google from 49 reviews, checked 9 October 2026.
Rickard Chartered Surveyors & Estate Agents Ashington, 17-18 Laburnum Terrace, Ashington NE63 0AJ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
