Every review we hold for the Ashford office, from every platform, shown as written. First names only.
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5/5
TrustpilotI have been overly impressed at theβ¦
I have been overly impressed at the service offered by Miles & Barr, particularly Debbie Thwaites - the senior sales progressor.
Debbie has been constantly in contact throughout the purchase of my first property, has chased things up on my behalf and has always been quick to reply to messages/questions that I've sent her.
Would highly recommend.
Rachel Β· 6 August 2026
Agent replied Β· 11 August 2026
Thank you, Rachel, for sharing your wonderful experience with us. We are delighted to hear that Debbie provided you with constant support and quick responses during your property purchase. We truly appreciate your recommendation and wish you all the best in your new home.
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4/5
TrustpilotHelpful friendly estate agents
Miles and Barr were helpful along every step of the process, explaining the ins and outs of house buying and what we might expect to happen next. Mel was always available for us to chase up solicitors and answer any quick questions whilst Owen was really friendly and put our nerves at ease multiple times.
Michael Β· 18 August 2026
Agent replied Β· 24 August 2026
Thank you for sharing your experience, Michael. We're glad to hear that our team provided helpful support throughout your house buying journey. Wishing you all the best in your new home
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5/5
TrustpilotGreat service
Miles and Barr were helpful all the way from the initial viewing to eventually selling the property later on.
In the sales side thanks to both Lukes, Aimee, and Steve for all their help, and in after sales Jade was really helpful, patient and knowledgable when it came to coming to a deal with the new buyer.
Tom Β· 5 August 2026
Agent replied Β· 11 August 2026
Thank you for sharing your wonderful experience, Tom. We're thrilled to hear that our team provided helpful support throughout your journey, from the initial viewing to the sale. If you need anything further, please don't hesitate to reach out to us.
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5/5
TrustpilotThank you Debbie!!
Our Progressor Debbie Thwaites has been absolutely fantastic throughout our house purchase. Despite several stumbling blocks, she worked tirelessly to keep everything progressing smoothly and efficiently. As first time buyers we had lots of questions and concerns, but Debbie always took the time to listen, explain every step clearly, and reassure us when things felt overwhelming. Her support, patience, and dedication made a stressful process so much easier to manage. We couldn't have asked for better service from her!
Jess Β· 5 October 2026
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5/5
TrustpilotJade was a great communicator
Jade Eccott was a great communicator and kept me updated on the progressof the sale every week. She got in touch when she said she would and had oodles of charm in what she did. I thank her for that and Miles and Barr generally for being dynamic in the sale process in what is an uneasy market.
Crispin Β· 22 July 2026
Agent replied Β· 28 July 2026
Thank you, Crispin, for your wonderful feedback. We're thrilled to hear that Jade's communication and charm made your sale process smoother. We strive to provide professional support and local expertise, especially in a challenging market. Thank you for your wonderful review
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5/5
Trustpilotliaison role
Debbie Thwaites' role as a liaison between buyer & seller was invaluable. She communicated with both parties and the respective solicitors, & kept everything moving towards completion of the sale.
Debbie was efficient and pleasant, and prompt in following up queries. I appreciate the help she gave us.
Ale Β· 25 September 2026
Agent replied Β· 30 September 2026
Thank you for sharing your experience with us, Ale. We are delighted to hear that Debbie's support as a sales progressor was invaluable in keeping everything on track. Our team strives for efficiency and clear communication to deliver a seamless experience. We appreciate your kind words and are here to assist you anytime.
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5/5
TrustpilotLouise in the Sales Team made ourβ¦
Louise in the Sales Team made our experience so easy, even though we were selling 2 properties and purchasing 1.
Louise was all over everything and kept us fully updated. She was patient, approachable and friendly throughout.
I would highly recommend Miles and Barr, they did all the work and made everything uncomplicated and stress free.
Thank you Louise!!
Jayne Β· 13 July 2026
Agent replied Β· 20 July 2026
Thank you for sharing your wonderful experience, Jayne. We're thrilled to hear that Louise, your sales progressor, made the process of selling two properties and purchasing one so straightforward and stress-free. We appreciate your recommendation and look forward to assisting you again in the future!
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5/5
TrustpilotI just want to give a massive thank youβ¦
I just want to give a massive thank you to Louise daly for all her help with our house buying process! She was honestly amazing, so quick at replying to us and actually getting things from the solicitors when they were being very slow.. Louise gave us the best experience and we are very grateful for her hard work.
Jovi Β· 10 July 2026
Agent replied Β· 20 July 2026
Thank you for sharing your wonderful experience, Jovi. We're thrilled to hear that Louise, your sales progressor, provided such efficient support during your house buying process. If you need anything else, please don't hesitate to reach out to us.
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5/5
TrustpilotThank you so much to Jade Eccott forβ¦
Thank you so much to Jade Eccott for all your help and amazing communication, we had weekly updates from Jade, and she really helped us with the process, and what to expect. She helped chase up enquires, and communicated with the vendor. A big thank you to you.A real credit to your profession. Would recommend for sure π€©
Louisa Β· 16 July 2026
Agent replied Β· 20 July 2026
Thank you, Louisa, for your wonderful feedback. We're thrilled to hear that Jade, your sales progressor, provided you with excellent support and communication throughout the process. Our team is dedicated to delivering a seamless experience with integrity and local expertise. We truly appreciate your recommendation and wish you all the best!
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5/5
TrustpilotSupport was vital
This was the second time of buying a property but the first time of selling a property. I have found the whole process both challenging and exhausting. However I received support and reassurance from Debbie Mead at the Birchington branch with regards to my purchase which I am extremely grateful for. Thank you Debbie.
Janice Β· 9 August 2026
Agent replied Β· 11 August 2026
Thank you for sharing your experience, Janice. We're delighted to hear that Debbie provided you with the support and reassurance you needed during your property purchase. We understand that selling can be challenging and appreciate your patience throughout the process. If you have any further questions or need assistance, please feel free to reach out to us
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5/5
TrustpilotSales Progressor of the century
Outstanding service, Thank you so much to Louise Daly for truly going above and beyond to secure our sale/purchase! We had a complex chain which faced many complications but Louise kept us informed every step of the way and helped us achieve our goal!
Thankyou Louise you honestly are a treasure
Grant Β· 26 August 2026
Agent replied Β· 2 September 2026
Thank you for sharing your wonderful experience, Grant. We are thrilled to hear that Louise provided exceptional support throughout your complex sale and purchase. Our team is dedicated to clear communication and professional integrity, ensuring our clients feel valued every step of the way. We appreciate your kind words and wish you all the best in your new home
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4/5
TrustpilotGood experience as a buyer
We recently purchased via Miles and Barr and had a good experience overall. Our process required multiple viewings - this was an aspect which was handled well each time. Comms were clear, we didn't experience any noteworthy issues or delays, and our 'progressor', Rebecca, helped us stay on track for a timely exchange.
Ed Β· 11 August 2026
Agent replied Β· 15 August 2026
Thank you for sharing your experience, Ed. We're delighted to hear that our team provided clear communication and effective support throughout your multiple viewings. Your feedback helps us continue delivering a seamless and professional service with integrity and local expertise.
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5/5
TrustpilotFirst time buyer
Could not be more happier with how informative & smooth the journey has been, from putting down an offer to completion of sale.
Louise Daly has been a big help (especially as a first time buyer) with constant updates of the process, making sure I was still in the loop of things.
Thank you :)
Hannah Β· 27 July 2026
Agent replied Β· 4 August 2026
Thank you, Hannah, for sharing your wonderful experience. We're thrilled to hear that our support made your journey smooth and informative. Louise is dedicated to keeping our clients updated, especially first-time buyers. We appreciate your kind words and wish you all the best in your new home
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5/5
TrustpilotMiles and Barr birchington
Really happy with the service from Miles & Barr birchington! The whole process was quick, easy and straightforward, and communication was great throughout. A big thank you to Debbie Mead for all of her help and support along the way. I really appreciate everything she did and always felt in the loop and had super quick responses !
Charley Β· 26 June 2026
Agent replied Β· 2 July 2026
Thank you for sharing your wonderful experience, Charley. We're thrilled to hear that the process was quick and straightforward, and that you felt well supported throughout. Our team strives for clear communication and efficiency, and it's great to know Debbie provided you with such professional assistance. We appreciate your kind words and look forward to helping you again in the future
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4/5
TrustpilotNice experience with Miles & Barr
Our time with Miles & Barr was hassle free. It was a seamless experience with each communication and dealings with the team. We got prompt review of any concerns with our rental property and our stay was comfortable. Overall the property manager Michelle was most helpful and kind. Keep up the good job!
Ijay Β· 29 July 2026
Agent replied Β· 4 August 2026
Thank you for sharing your experience, Ijay. We're delighted to hear that your time with us was hassle-free and that our team provided you with efficient support and we appreciate your kind words about Michelle's professionalism and kindness. Please feel free to reach out if you need further assistance.
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5/5
TrustpilotWe had outstanding service throughout
We had outstanding service throughout. Emily Stickler went above and beyond, she made the process as stress-free as possible, which is always a challenge when you are selling from a distance and can't just pop round to the property. She kept us (& the buyer) fully informed at all times, and nothing seemed to be too much bother for her - would highly recommend
Lesley Β· 7 May 2026
Agent replied Β· 12 May 2026
We appreciate your wonderful feedback. We are so glad to hear that the service you received was outstanding and that the process was made stress-free, despite the distance. We will be sure to pass on your kind words.
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5/5
TrustpilotExcellent from start to finish
The service I have received from Miles and barr has been exceptional throughout. They communicated swiftly when issues arose and continued to keep me updated on a regular basis. Special thank you to Louise who went above and beyond when the chain was faltering to work the issue and resolve it quickly.
Customer Β· 21 July 2026
Agent replied Β· 28 July 2026
Thank you for sharing your wonderful experience, Mr Ing. We are thrilled to hear that our support was exceptional and that we kept you updated throughout the process. It's great to know that our team's professionalism and efficiency helped resolve the issues quickly. We truly appreciate your kind words and look forward to assisting you again in the future
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5/5
TrustpilotWe recently completed the purchase ofβ¦
We recently completed the purchase of our new home and would like to thank Marrs & Barrs for their help throughout the process. The team were friendly, professional and helpful, and we really appreciated their support, especially during the final stages. Weβre very happy to have completed and would recommend Marrs & Barrs to anyone looking to buy or sell a home. Thank you Becky for keeping us posted throughout the purchase.
Ruth Β· 2 October 2026
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5/5
TrustpilotMiles & Barr Canterbury team provided excellent service
Miles & Barr Canterbury team provided excellent, timely service in arranging house viewings and also in the post-offer, with special thanks to Lynette Pickard and Denise Lumpkin. Prompt reply to messages, emails and phone calls. Really a reassurance sales process for a property in Canterbury. GREAT team!
Lisa Β· 16 August 2026
Agent replied Β· 24 August 2026
Thank you for sharing your wonderful experience, Lisa. We're thrilled to hear that our team provided excellent and timely support during your property journey. If you need anything further, please don't hesitate to reach out to us.
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5/5
TrustpilotFantastic support for a first-time buyer!
Buying a house can be so overwhelming, but Louise Daly made my journey absolutely amazing. She was incredibly supportive, professional, and kept me updated every step of the way. I couldn't have asked for a better estate agent to help me buy my home. Thank you so much, Louise and Miles & Barr!
Aswathy Β· 6 July 2026
Agent replied Β· 10 July 2026
Thank you for sharing your wonderful experience, Aswathy. We are thrilled to hear that Louise provided you with exceptional support and professionalism throughout your home-buying journey. Our team is dedicated to delivering a good experience with clear communication and local expertise. We appreciate your kind words and wish you all the best in your new home!
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5/5
GoogleWe had such a great experience with Freddie! He was really friendly and easy to talk to, and made the whole process of viewing houses feel relaxed and enjoyable. Freddie took the time to understand what we were looking for and showed us a few lovely options that really suited our needs.
He was always on time, super knowledgeable about the properties, and happy to answer any questions we had, nothing ever felt rushed or pushy. It honestly made a big difference having someone so genuine and helpful guiding us through.
Would definitely recommend Freddie to anyone looking for a new home!
Bailey Β· 3 December 2025
Agent replied Β· 13 May 2026
Thank you very much for your kind feedback. We're so pleased to hear that you had a positive experience with us Freddie. At Miles & Barr, we strive to provide a high standard of service, and itβs always rewarding to know our efforts are appreciated. Your comments will be shared with Freddie, who will be pleased to know they made a difference. Should you need any assistance in the future, weβd be more than happy to help. Warm regards, James Cussen- Branch manager
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5/5
TrustpilotGreat communication
Great communication - Denise was the senior sales progressor for my purchase. She kept me up-to-date along the way and guided me with the process and procedures. A house move and purchase can be stressful, however, Denise certainly helped to ease things.
Lynn Β· 16 September 2026
Agent replied Β· 19 September 2026
Thank you for sharing your experience, Lynn. We are delighted to hear that Denise provided you with excellent support and kept you informed throughout your purchase. If you need any further assistance, please feel free to reach out to us.
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5/5
TrustpilotMiles and Barr were great to deal withβ¦
Miles and Barr were great to deal with throughout sale process. Particular thanks to Debbie Mead, who went above and beyond in driving our sale across the line, even when she was on annual leave!. We couldn't speak more highly of Scott, Debbie and their team and would definitely not hesitate to recommend them.
Calvin Β· 23 June 2026
Agent replied Β· 25 June 2026
Thank you, Calvin and Louise, for sharing your wonderful experience. We are thrilled to hear that Debbie and the team provided exceptional support throughout your sale. We truly appreciate your recommendation and look forward to assisting you again in the future.
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5/5
TrustpilotOur sales progressor Louise Daly wasβ¦
Our sales progressor Louise Daly was extremely helpful, friendly and organised. Our process was not straight forward but she gave us lots of info along the way and kept us in the loop - all whilst remaining very personable
Esther Β· 25 September 2026
Agent replied Β· 30 September 2026
Thank you for sharing your experience, Esther. We're delighted to hear that Louise provided you with helpful and organised support throughout your journey. If you need further assistance, please don't hesitate to reach out to us.
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