Miles and Barr Ashford reviews

★★★★★ 5/5

Trustpilot

Very professional staff

From the very start of selling the property, I've had no issues at all. The staff have been unbelievably helpful and have dealt with any issues that have came up in a professional manner. All the paperwork that needed to be signed, was fully explained so that you had confusion over what was happening.

Dave · 20 April 2026

★★★★★ 5/5

Trustpilot

The service received has been…

The service received has been excellent. Mel the sales progressor has kept me informed throughout the whole process. Ruben has also been amazing throughout my many viewings (sale and purchase ).

Miss · 23 September 2026

★★★★★ 1/5

Trustpilot

DATA BREACH & INCORRECT INFO

I keep being contacted in relation to a property I have not been on the tenancy agreement for since Nov 2023. Despite being told it was an error on previous occasions and records would be updated...the last communications (after I responded to an email) advised I was still on said tenancy and it would be looked into. I forwarded proof of my release from the tenany and have been advised ''we'll look to get you removed'' this has been over a week and communications have been lacking and I am completely in limbo with what's going on. This is also a blatant GDPR breach.

Jenni · 28 May 2026

★★★★★ 4/5

Trustpilot

Our dealings with our property Manager…

Our dealings with our property Manager at Miles and Barr have been good. They are usually available (or if not will return your call), willing to listen, and quick to act. If they say they will investigate an issue they will.

Keith · 16 July 2026

★★★★★ 5/5

Trustpilot

The support and sales progression by…

The support and sales progression by Louise Daly following the sale of the property has been faultless. She has updated me on a weekly basis and chased buyer and solicitors to ensure the sale concludes swiftly and problem free. Would highly recommend .

Judith · 29 June 2026

★★★★★ 5/5

Trustpilot

Miles and Barr have been extremely…

Miles and Barr have been extremely helpful from the valuation through to the sale of my bungalow. They have keep me updated at every stage of the process and I have been very happy with the services from the team in branch and Melissa Scarsbrook the Senior Sales Progressor.

Karen · 14 May 2026

★★★★★ 5/5

Trustpilot

Emily at miles and Barr has been…

Emily at miles and Barr has been excellent she has kept us updated every step of the way and been supportive and empathetic to the stressful and long process of buying and selling a home. She is very knowledgable and has brilliant customer service skills. 5 star!

Felicity · 27 May 2026

★★★★★ 5/5

Trustpilot

Very proactive & responsive

Debbie was fantastic - very proactive, responsive and genuinely empathetic to the stresses of moving home. Thanks Debbie!

Bree · 17 December 2025

★★★★★ 5/5

Google

Great experience so far selling my house with Miles and Barr, Ashford. Craig was very knowledgeable and helpful with the initial valuation and advertising of my property. Katie has been very efficient and professional negotiating the sale and keeping me up to-date. All members of the team are friendly and helpful. Many Thanks.

Natalie · 13 November 2025

★★★★★ 5/5

Trustpilot

Highly recommend

The whole team, from Luke at offer stage to Denise who manages everything once the sale starts progressing have been amazing. Couldn’t recommend enough, it wasn’t an easy road with the sale of my property to purchase on with M&B but they took some of the stress out of it.

Gemma · 19 April 2026

★★★★★ 1/5

Google

We were tenants with Miles & Barr and recently purchased our own home, at which point we gave notice on the rental property. Initially, everything progressed smoothly. A checkout visit was carried out where we walked through the property together, discussed its condition, and reviewed any alterations we had made. We were reassured at that time that everything was acceptable, that the condition reflected fair wear and tear, and that no further action was required. Due to work commitments requiring me to be away, I contacted the office to confirm whether it would be acceptable to return the keys by posting them through the property’s letterbox. I was advised that this would be fine, as the agency already held a separate set of keys and had been accessing the property for viewings. However, the situation changed when Susan from the Ashford branch became involved. She contacted me asking where the keys were, and when I explained the instructions I had been given, she was dismissive, did not appear to believe me, and spoke in a rude and abrupt manner before ending the call. Shortly after, she sent an email stating that we would be charged for a locksmith to retrieve the keys. I attempted to resolve this immediately by calling back multiple times, but on each occasion I was told she was unavailable. We then followed up in writing, reiterating that the agency already had keys and that we had acted in accordance with the guidance provided. In our view, instructing a locksmith was unnecessary and unjustified. A few days later, Susan carried out a further inspection and issued a report listing several issues. Many of these were pre-existing and unchanged from the start of our tenancy, for example, chips in the kitchen floor tiles. She also claimed that pendant light cables were exposed due to heavy light fittings. However, her own photographs show that the fittings had not been altered; the issue appears to be with how they were originally installed, with the cable covering simply having slipped. Throughout our tenancy, Susan’s conduct as property manager was consistently unprofessional. She often appeared disengaged during inspections and communicated in a blunt and unwelcoming manner. More concerningly, there now appears to be an attempt to attribute existing wear and tear or pre-existing issues to us, despite earlier assurances that the property condition was acceptable. Based on our experience, I would strongly advise any future tenants of Miles & Barr to document everything thoroughly, not just general photos at move-in, but detailed images of all fixtures and fittings, along with keeping written records of all communications, inspections, and agreements. Clear documentation is essential, as internal communication and record-keeping within the agency appear to be inconsistent. or they are just liers and make things up as they go along (probably most likely)

Colby · 1 May 2026

★★★★★ 5/5

Trustpilot

I have been so happy with the process…

I have been so happy with the process from start to finish. The team have been amazing. The way they work the business is fantastic. I couldn’t fault them. Becky white at the end process has been so helpful and understanding. Would highly recommend them so much

Leisa · 7 May 2026

★★★★★ 5/5

Trustpilot

Friendly and skilled!

From the really friendly agent who showed us round, to the agent who conveyed our offer, to smoothing over the process of getting to exchange, my experience of miles and Barr has been amazing. Special thanks to Louise who provided weekly updates and communicated through the whole chain to get us to a successful completion. Thank you!

Lara · 23 September 2025

★★★★★ 5/5

Trustpilot

A wonderful and extremely pleasant sales progressor

We have been truly blessed with having Melissa Scarsbrook by our side during the whole selling process..she has been nothing but courteous, professional and informative..she has been a wonderful kingpin ,queenpin?? during the trials encountered during the weeks of processing the sale of our lovely dad's property...

Jacqueline · 6 May 2026

★★★★★ 5/5

Google

Very professional service! James was extremely knowledgeable, polite and courteous, ( as in fact were all the staff involved ). They recently sold 2 of our properties in a very timely manner. We were kept informed of viewings, feedback etc etc and were really efficient and “on the ball”. Over the past few years we have bought and sold numerous houses with different agents but we were so impressed by James’ manner and approach we thought them worthy of a try. We certainly were not disappointed! They will be our “go to” agent in the future and we highly recommend them to all.

Lynne · 15 December 2024

★★★★★ 5/5

Trustpilot

Property Purchase

Miles and Barr and Debbie Mead have been very helpful with our purchase, keeping us informed regularly with the progress of the sale, always promptly answering my queries.

Julie · 11 September 2026

★★★★★ 5/5

Trustpilot

Plumbing issue

Kim, from Miles and Barr was very quick and reactive to sort out a leak in my flat and even followed through by liaising with the building's managing agents. Great service.

Gilles · 20 August 2026

★★★★★ 5/5

Trustpilot

Kerrie

Kerrie, is and always has been super diligent and timely in her communications with us. She is swift to fix problems and comes to us with solutions alongside any issues. Couldn't ask for more really :)

Garrie · 14 July 2026

★★★★★ 5/5

Trustpilot

Good letting experience

My house has been let through Regal now part of Miles and Barr for 6 years, during that time all the team, but especially Nicole-Rene Clarke has been very helpful. Thank you

Riccarda · 15 April 2026

★★★★★ 3/5

Trustpilot

Jade Eccott our sales progressor

Jade Eccott our sales progressor has been the saving grace for Miles and Barr. She helped us, very professionally, though an extremely difficult process up until exchange.

Steve · 9 September 2026

★★★★★ 5/5

Trustpilot

The team at Miles and Barr where so…

The team at Miles and Barr where so helpful and professional with our recent sale. Always at hand to answer questions and support. Both Sam and Emily always kept us informed as to progress of the sale, being very supportive and informative.

Ann · 29 May 2026

★★★★★ 4/5

Trustpilot

A thank you to a Rachel Hodson who kept…

A thank you to a Rachel Hodson who kept me informed about what was happening during the process of finding new tenants for the property Roger

Lydia · 11 September 2026

★★★★★ 4/5

Trustpilot

Efficient and friendly

Review for Denise Lumpkin at Miles and Barr. "Easy to speak to , friendly and helpful. Very precise in giving updates, instructions and guidance."

Caroline · 22 September 2026

★★★★★ 5/5

Trustpilot

Thanks to the team and Miles and Barr

Thanks to the team and Miles and Barr. From Julie and Rhys in the Faversham Office and Debbie in the Progrerssion Team, the service was professional and friendly. We were kept updated throughout on our property purchase. I would highly recommend them.

Herrod · 19 May 2026