Miles and Barr Ashford reviews

★★★★★ 4/5

Trustpilot

Professionalism

Our initial viewing of the property by the Sales Advisor who conducted our initial viewing of the property, was unprepared & ill advised before showing us around. However this was compensated by the professionalism of Denise Lumpkin, Sales Progressor, who couldn't have been more helpful.

AB · 3 August 2026

★★★★★ 5/5

Trustpilot

Dealt with all my needs and queries…

Dealt with all my needs and queries very quick and professionally. Easy and very nice friendly staff, both in building speaking face to face and with my agent via emails. Would recommend and tell anyone how good and friendly miles and barr are as a letting agency

Paul · 14 July 2026

★★★★★ 5/5

Trustpilot

Emily finally did it, well done

Took a long time to sell but but Emily Stickler in particularly drove it forward with lets say challenging buyers. would recommend the company with no problems but the selling market really needs a overhaul in that once you make an offer, you should place a NRD. would save a lot of expense and wasted time.

Steve · 10 May 2026

★★★★★ 5/5

Trustpilot

Highly recomend.

I’ve purchased two properties through this estate agent and worked with the same sales progressor on both occasions. Becky White has been consistently professional, well-informed, and proactive throughout. She communicates clearly, follows through on her commitments, and keeps you updated at every stage.

Customer · 17 April 2026

★★★★★ 5/5

Trustpilot

Excellent Service

Gracie Brown has recently been appointed as my Relationship Manager for the rental property. She has been been very responsive to my requests; she gets back to me in a timely manner. She is very knowledgeable about the recent legal changes and explained them clearly to me.

Karen · 13 July 2026

★★★★★ 5/5

Google

Miles and Barr have been first class. James and his team have been extremely helpful and professional, ensuring I have been kept up to date at all times and provided support when needed. I cannot recommend them enough and will definitely use them again.

Kate · 7 April 2026

★★★★★ 5/5

Trustpilot

LOUISE from miles and barr

LOUISE from miles and barr was there every step of the way. At the end of a phone or email. Answered or provided information to all my questions and done alot of the running around for me.

Ray · 16 September 2026

★★★★★ 5/5

Google

Owen was amazing, helped with any question we had and would get back to us really quickly. When the house we first viewed with him wasn’t the one he found more that would be more what we was looking for. He really listened to what we was looking for

Amy · 23 February 2026

★★★★★ 5/5

Trustpilot

Louise was really great throughout th…

Louise was really great throughout th whole process, thoroughly recommend!

Tom · 16 April 2026

★★★★★ 5/5

Trustpilot

I had a great experience purchasing my…

I had a great experience purchasing my first property through Miles & Barr. I was assisted with the process by Becky who kept me updated throughout, liasised with solicitors and was very informative, helpful and friendly! As well as Giuseppe who showed me around a few properties, again very helpful, friendly and attentive. Great service, thank you all!

Grace · 14 April 2026

★★★★★ 4/5

Trustpilot

Property purchase

Senior purchase progress or, Rebecca Gravener went beyond her remit to assist with what I initially looked like a straightforward apartment purchase in Canterbury.

Jane · 16 December 2025

★★★★★ 5/5

Google

Owen was really helpful, we had a great viewing with him. He was enthusiastic and willing to get us information we need. Should we find more houses with Miles & Barr, we would really like to have Owen show us around.

Eloise · 16 April 2026

★★★★★ 5/5

Trustpilot

The whole process was swift and…

The whole process was swift and efficient and we were particularly grateful to Debbie Twaites for all her reassurances and useful updates. Her input was invaluable in it a stress free experience. Many thanks

Heather · 22 September 2026

★★★★★ 1/5

Trustpilot

Daylight robbery ID check fees

Called the Folkestone branch to enquire why ads for properties they are selling contain a note that all buyers must pay £60 plus VAT for anti money laundering checks before a memorandum of sale can be issued. The girl I spoke to simply said that this was a policy set by their head office. These checks cost pocket change and most estate agents in the area (I checked with at least 8 of them) told me they cover this as a normal cost of business. Charging this sort of price is nothing more than utter greed and profiteering off of people who don't realise they're being fleeced. When I told the girl that this would prevent me from buying a property through them she was unconcerned. I hope potential sellers realise that their business practices will put buyers off. Absolutely unacceptable.

Alistair · 23 September 2025

★★★★★ 5/5

Trustpilot

Debbie Thwaites was a star

Deborah · 13 May 2026

★★★★★ 5/5

Google

As a first time buyer, I cannot fault Miles & Barr one bit. From point of viewing, all the way through to exchange I have felt supported, listened to, understood and well taken care of! For context, I have had a very difficult sale, that’s been going on for over 14 weeks that has caused blood/sweat/tears and sleepless nights! I was assigned Debbie Thwaites to my case and I have to say without her - I wouldn’t have got through it! Not only did she provide professional guidance & advice, she was emotionally supportive which was above all, the most important part to me. She listened when I needed to rant, she bigged me up when I needed a boost, she laughed when I needed cheering up, and was a shoulder to cry on! Debbie needs true recognition for her dedication to the role. Alongside this, I also had James Cussen step into the case and I couldn’t fault him either, he was extremely helpful, offering some really helpful guidance where suitable, very communicative, supportive, understanding and overall great. Honestly, without these 2 people I would’ve given up months ago. In addition to this, whenever I rung the Ashford office, I always had friendly voices answer the phone, which really helped & made a difference!! Miles & Barr really do care. I stand by that and will definitely be coming back if I need to sell in the future!

Rachel · 17 June 2026

★★★★★ 5/5

Trustpilot

Susan Morgan has been fantastic looking…

Susan Morgan has been fantastic looking after my Folkestone property. She's responsive, proactive, and genuinely cares about getting things right. Even when issues come up, I feel completely in safe hands. Highly recommend her and the Miles & Barr team.

Mikolaj · 18 April 2026

★★★★★ 5/5

Trustpilot

I am receiving great communication from…

I am receiving great communication from this branch at the moment for my purchase ,they have organised a solicitor for me and kept me up to date with all that is going on,the team have been so helpful to me and would like to mention flori from this branch who has gone above and beyond for me and nothing is too much for her,she is a credit to your team

Barrie · 18 December 2025

★★★★★ 5/5

Trustpilot

Louise at Miles & Barr was fantastic…

Louise at Miles & Barr was fantastic throughout. She was a speedy and reliable communicator and made a stressful process feel much more manageable. She is genuinely one of the best estate agents we have worked with, and we would highly recommend her.

Ms · 18 July 2026

★★★★★ 5/5

Google

What an amazing experience viewing the property. Owen is very kind and knowledgeable, and presented the house with enthusiasm. Many thanks!

Sebastian-Costin · 24 August 2026

★★★★★ 5/5

Trustpilot

Very good service from the viewing…

Very good service from the viewing agent and also those that helped initially, as well as contact/liaising/updates with Becky White throughout. I am happy with all of the help received from the team at the Ramsgate office of Miles & Barr, Grateful thanks.

Linda · 14 July 2026

★★★★★ 5/5

Trustpilot

Communication was very well carried out…

Communication was very well carried out and informed me up to date with a professional mannerfrom Rebecca gravener and assisted with the purchase always trying to get this moving in the right direction

Greg · 18 September 2026

★★★★★ 5/5

Trustpilot

Miles and Barr have been great for me…

Miles and Barr have been great for me as a f1st time buy. All staff throughout the process have been there and very helpful I had Becky helping me through the process after buying And she has been great checking in with regular emails. Making sure everything was running smoothly

Jake · 21 May 2026

★★★★★ 5/5

Google

Katie Rigden at Miles & Barr is great, she provided us with excellent service. we were initially interested in 1 property but she offered us multiple viewings which helped us a lot with our choice. She is very helpful, always in contact with both seller and buyer. Katie has kept us up to date the throughout the process which was a plus for us. We highly recommend Katie at Miles & Barr.

DZ · 7 June 2025