Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWorst agency ever,by far...to bad I cannot give them half a star.DO NOT Use this agency if u are planning to rent.i wanted to move in a flat...everything was ok , she told us that it’s 100% ours ..then they called me and told me that the lanllord has this polish guy that it’s looking for tenants,and he promise the flat to someone else(this after I paid 250£ to make sure it s mine)...so they told me this story...now...the tenant who was living in the flat that i wanted to move in , was a friend of mine....they told him that i m not interested in the flat anymore 😂😂😂 . I am writing this message just to be sure that nobody will get trough this .
Catalin · 19 June 2018
★★★★★ 5/5
GoogleAlways 1st class service at Martins letting.
Alan · 18 May 2024
Agent replied · 27 August 2024
Thankyou Alan. Happy we were able to help you again with your letting requirements.
★★★★★ 5/5
GoogleHave rented a property from Martin's for 5 years. Very professional service, quick to resolve any issues that crop up. Not had any issues.
Gina · 16 December 2024
★★★★★ 5/5
GoogleExcellent service and very quick processing applications would highly recommend
Debbie · 5 May 2025
★★★★★ 5/5
GoogleI found Glenn, to be very friendly, helpful and knowledgeable about the housing market in the Ashford and surrounding areas.
Brian · 17 October 2024
★★★★★ 5/5
GoogleGood value properties advertised in their Ashford window!
Andrew · 21 September 2023
Agent replied · 27 August 2024
Many thanks Andrew
★★★★★ 1/5
GoogleAs a potential customer enquiring about a property, I can't get anyone to pick up the phone or answer an email. Property owners should think twice about using them if they want an agent who will follow up on leads
Jasmine · 21 September 2023
★★★★★ 1/5
TrustpilotI lived in one of there house shares…
I lived in one of there house shares for just under a year. On arrival the bed was broken, so i ended up having to sleep on a mattress on the floor, it took months before they finally arranged a new bed.
Laura · 27 June 2023
★★★★★ 5/5
GoogleVery efficient, professional and helpful agents for both residential property sales and lettings. Highly recommend.
Dave · 17 October 2024
★★★★★ 5/5
GoogleSo far so good, in the process of applying to rent from this agency and the customer service has been superb! Highly recommended!
Jake · 19 June 2019
Agent replied · 27 August 2024
Many thanks Jake
★★★★★ 1/5
GoogleI am curious how they make profit if they don't turn up for their viewings appointment!!
Ionel · 18 June 2021
Agent replied · 17 June 2024
We are sorry that you were unable to get access. Ive checked the diary and this appointment was booked directly with the tenant at the time as they were still in residence and we were therefore not present.
★★★★★ 5/5
TrustpilotThank you Martins!
Martins were brilliant. Being a first time buyer during this time was a tricky process and the team at Martins were so helpful. They always got back to me when they said they would and made a stressful process a lot better than it would have been without their guidance.
Ellie · 10 November 2020
★★★★★ 5/5
GoogleVery helpful if anything needed fixing they made sure it got done no messing would strongly recommend
Michaela · 18 June 2020
Agent replied · 17 June 2024
Thank you for the 5 stars
★★★★★ 1/5
YellThoughtless, unhelpful and incapable in my personal case
Martins estates very quick to take money and insultingly slow to fix problems and never willing to admit responsibility - rubish - use at your peril, I am still waiting for compensation from leaking pipes that were not fixed 2 years now !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
PhilH-1990 · 28 May 2019
★★★★★ 5/5
YellMany thanks
Laurie, Richard and the teamThank you so much for the amazing help and support you've given us over the last few months, I'm convinced it wouldn't have happened without you!With love D, W, J and A
Mr_W · 30 March 2015
★★★★★ 5/5
GoogleRating only, no written review.
Callum · 17 March 2026
★★★★★ 4/5
GoogleRating only, no written review.
Olufemi · 17 February 2026
★★★★★ 5/5
GoogleRating only, no written review.
Binson · 17 February 2026
Agent replied · 17 April 2026
Thankyou. Enjoy your new home!
★★★★★ 5/5
YellManagement of Rented Property
Martins Estates manage a rented property I have, and I must say its a delight to have experienced and professional people looking after my investment.
MrWChapman · 1 April 2015
★★★★★ 5/5
GoogleRating only, no written review.
Gokul · 12 November 2025
★★★★★ 3/5
GoogleRating only, no written review.
Cindy · 13 October 2025
★★★★★ 5/5
GoogleRating only, no written review.
Dami · 13 October 2025
★★★★★ 5/5
GoogleRating only, no written review.
Rakesh · 2 September 2025
★★★★★ 5/5
GoogleRating only, no written review.
Lauren · 27 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
