Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGlenn was beyond fantastic and no words could ever thank him, for how much he has helped me through the buying and selling process.
I had no idea what I was doing, all while trying to juggle a full time job and obstacle seemed to just pop up one after the other during the process. But Glenn was always the first one on the phone updating me, explaining what things meant and guiding me through what I needed to do; while pushing the other so called "professionals parties" in the background.
Even with the selling side of my house, when neither my solicitors nor Your Move the other estate agent were bothering to help and in fact, providing me with wrong information and messing me around more often than not.
Glenn even went above and beyond when I gained access to the new property and there was an issue with the plumbing. He came round after work to help me out!
Honestly regardless of whether you are selling your house or buying, go to Martin's Estates. Could not fault them one bit.
Thank you so much Glenn! See you again in a few years 😁
Megan · 8 November 2024
Agent replied · 9 November 2024
Thanks Megan for the kind words. They say every day is a learning day and even after 30 years this one was a learning curve for me. I have to thank Gordon and Sara at Independent Property Lawyers whose expertise in Help to Buy meant that we were able to get this over the line. Thanks again 👍 …
★★★★★ 5/5
GoogleI have been with Glenn and his team at Martins for nearly ten years. I first bought a property to rent out in 2015. Glenn found me a tenant straight away and quickly found me two subsequent tenants over the following years. When the latest tenant served notice I spoke with Glenn about selling the property. He found me a buyer within days although, it was sadly a drawn out affair and we did get across the line. Without Martins support and particularly Glenn I don’t think completion would still have happened. Glenn not only did the necessary work for me as the seller, he also did a lot of work for my buyer despite the fact she was with another agent. Thanks for the last ten years it’s all appreciated.
Adam · 6 November 2024
Agent replied · 9 November 2024
Adam. What can I say apart from Phew!!! What should have been such a simple transaction turned into a real test of our skill and proof that often our fee is earnt after the deal gets agreed. Glad we got this one over the line. Thanks for the lovely gifts as well.
★★★★★ 5/5
GoogleWe have rented through Martin Estates for the last 15 years and would highly recommend them. All issues throughout our tenancy have been handled efficiently and professionally and couldn’t be any happier that we made the choice to choose them all them years ago.
A special mention to Glenn, Michelle and Jan for going above and beyond the last few months for us whilst we were in a formidable situation.
You have all always been at the end of the phone and not only are you all so friendly but highly skilled in what you do. We have been completely impressed with all of your professionalism, efficiency and reassurance through this tough time and so very grateful for your supportive attitude. We wholeheartedly couldn’t thank you all enough.
Kelly & Dave
Kelly · 6 August 2024
Agent replied · 27 August 2024
Kelly, thanks so much for the kind words and I'm glad that we managed to get the happy ending that seemed beyond our reach. I know the girls worked hard to fight your corner and I'm so pleased that you are able to continue be one of our longer serving tenants.
★★★★★ 1/5
GoogleTo be honest i had bad experience with martins estates sales and letting. I don’t know about others but with me I did not feel like I was treated well. As I am not sure of that is the way they deal with the clients but other agencies i have been able to get a good understanding and they always contact me on my phone and call me to confirm for the appointment but this agency they literally send me an email and expects me to reply everytime even after I have told them i will attend to the appointment. This was second time they told me over an email that if i wont reply them before 12:30 then they will cancel the appointment and my appointment was at 13:00 i was literally on my online virtual training which was until 12:30 and i was planning and got ready to go to my car and was just checking my emails and found out they will cancel my appointment if i wont reply them before 12:30 and i was so disappointed as how would i reply and know as we wont be able to check our emails every now and then like we do check out text. Seriously you need to change this otherwise the clients won’t be able to cooperate as i am already disappointed with your service. Sorry to say this but the way that lady was talking to me via email sounds rude.
Sabita · 17 January 2026
Agent replied · 17 April 2026
Sabita
I wished there was another way to deal with these situations, but unfortunately we have so many no-shows that as a matter of course and courtesy to our clients we confirm all of our appointments on the morning of attendance. We have to ensure that if we haven’t received a reply by a given time then we have no option to cancel the appointment.
Furthermore, and in your case, we always ring our clients to ensure this, however, you are unable to answer your calls and therefore all communication with you is by email.
More frustratingly we did confirm your attendance at this appointment and then managed to speak to you and our representative was at the property waiting for you to turn up,however with only six minutes before the appointment you sent the office an email to tell them that you would no longer be attending.
At our earlier appointment which again went unconfirmed by you we sat waiting for you only to discover that you were actually in a different location sighting problems with satnav. On this occasion we waited for you past the allotted time and showed you the property despite having ramifications for further delays to appointments throughout the day for other clients.
If you are unable to be contacted by telephone, I would suggest that it would be prudent to make extra effort to check your email Mail confirming these appointments.
We wish you well in your property search
★★★★★ 5/5
GoogleExtremely professional and fiendly service. Any issue ive had has been quickly resolved. Went above and beyond for me and my family and didnt have to. I will always recommend Michelle and the team if anyone asks. Thank you for all youve done.
Vicky.
BreachFN · 17 March 2026
★★★★★ 5/5
GoogleI can’t recommend Martins Estates highly enough! From start to finish, the whole experience has been fantastic. The team were professional, friendly, and incredibly supportive throughout the entire process, always keeping us informed and making everything feel smooth and stress-free.
Nothing was ever too much trouble, and their genuine care really stood out. It’s clear they truly go above and beyond for their customers. Thank you to the amazing team for all your hard work, I would highly recommend Martins Estates to anyone looking for a reliable and trustworthy estate agent!
Sammy · 17 February 2026
★★★★★ 5/5
GoogleI have rented from martins estates 27 years, they are simply the best estate agent in ashford I’ve not had any issues with them would totally recommend Jan, Michelle and Glen are simply amazing and nothing is never to much trouble thank you
Elaine · 30 July 2024
Agent replied · 27 August 2024
Elaine, thankyou for the lovely words and we wish you the best of luck for the future and for 27 years of hassle free tenancies from you and your family. Our longest serving tenant and we will miss you. Kind regards Glenn
★★★★★ 5/5
GoogleOutstanding customer service at all times. Glenn and his brilliant team go above and beyond when dealing with any queries, in finding the right tenant and helping to look after your property. We have been using Martins with our rental properties for over 20 years and we couldn’t be happier. We have recently sold a property too through Martins and it has been plain sailing all along. Thank you all at Martins Estates and Sales you do a phenomenal job.
John · 22 August 2024
Agent replied · 27 August 2024
Thankyou so much J & J, its been a pleasure dealing with you both over so many years, a credit to the Private Rented Sector. So pleased Bucksford Law proved such a great recommendation. Laurie and Lisa make such a great team. Kind regards
★★★★★ 1/5
GoogleI thought the back and forth emails could've been avoid with a simple phone call, and the lack of knowledge of the agent about who needs and who doesn't need a passport to rent in the UK was really not nice, I found strange that the agent asked me for a copy of mine and daughter's passport before letting me know if I had been accepted to go through the checks, I never had any agent doing that before I never heard that agents ask for a copy of the passports even before the person been accepted for further checks, this is not right, plus I had the impression that the landlord made his or her decision whether to accept us or not based on our nationality and to me this sounded really off.
M · 28 July 2024
Agent replied · 27 August 2024
We use email as this gives us both a paper trail that we are able to refer to. The passports are needed for right to rent checks and part of the initial process of due diligence carried out by us to ensure that we are doing a proper job and to ensure that meet our legal obligations. I can assure you that the reason for not pursuing the let was nothing to do with nationality but based on the results of our due diligence checks. We are sorry we were unable to let to you and you were unhappy with email as our preferred method of communication. I wish you well in your property search.
★★★★★ 5/5
GoogleMartha was great arranging viewing and Glenn met and greet at property and explained about the property. Glenn is very professional and willing to help.
Monish · 13 October 2025
★★★★★ 5/5
GoogleMartins manages the building in which I own a flat. They have been incredibly responsive and helpful both with the normal, everyday matters (window cleaning, keeping the common areas clean, maintaining the building in good order), but Michelle Wood, the Accounts Manager, in particular has gone above and beyond to help out with issues other than the everyday ones. I highly recommend this company. They are efficient, helpful, responsive and overall, fantastic!
Emily · 24 September 2024
Agent replied · 24 October 2024
Emily, thankyou for your kind words. We are very proud of the Block, keeping it in excellent condition over the last 20 years has meant that the apartments are always a popular chioce for renters and those looking for a home set in well maintained gated communal grounds.I shall pass on your thanks to Michelle and glad she was able to help you.
★★★★★ 5/5
GoogleI have had a rental property managed by Martins for around 20 years. I have always found them responsive and professional. Quick to respond to any queries I might have, and easy to communicate with if there have been any problems at the property. Problems have always been resolved quickly. 5 out 5 from me!!
Adrian · 17 March 2026
★★★★★ 1/5
GoogleGot charged for a contractor to remove stuff in the communal areas even though I had nothing there and have cleaned up the area a lot
Conor · 17 February 2026
Agent replied · 17 April 2026
When you live in a shared property, you have a shared responsibility to ensure that you live in a manner that does not impact negatively on your housemates or the Cleaner that is sent in weekly, despairing at the way some of you are prepared to live.
An email was sent out to residents asking them to tidy up the property. It went on to say that if the property was not tidied and the items that should be removed in part due to fire safety regulations, then we would have to engage the services of a contractor to remove these.
You have not been charged any money, so this review is pure fabrication. If you want to live in a dump, then please feel free to give us notice and look for something that may better suit your lifestyle.
★★★★★ 5/5
GoogleMartins Estates are extremely professional and helpful. Glen was polite, informative and punctual at the property viewing. Martha has been extremely responsive and helpful in negotiating the steps necessary to go ahead with the rental.
I would recommend them without hesitation.
Julian · 19 December 2024
★★★★★ 3/5
GoogleIt is VERY disappointing that the gates that are an essential part of this private estate have not been repaired and put back into full operational use, they have been broken for months. Martins estates have the money (our money) to get the work carried out.
Colin · 17 April 2025
Agent replied · 17 April 2026
If only this was the truth and if only all the residents had paid the £100 requested to fix the gates. Granted you have paid however there are a number who have not and if we undertake this work it is unlikely that the money will ever be … More
★★★★★ 1/5
GoogleI lived in one of there house shares for just under a year. On arrival the bed was broken, so i ended up having to sleep on a mattress on the floor, it took months before they finally arranged a new bed.
Asked for the landlords details as i wasn't getting any help from the agency, they refused to give me her details saying they deal with the property (the landlord used to work for them). I went to citizens advice who informed me that legally they have to give her details if requested (which they never did) I eventually found her details on my own and had to message her work email (after being advised to do this by citizens advice). Any issue would either take months to resolve, or not be resolved at all. Multiple lights in communal areas didn't work for the duration of living there, including one on the stairs. The mould on the stairs was ignored. Multiple times there was no gas or electric due to building work at the shop below which meant me and other flatmates had to stay with family or relatives over night. The bedroom window wouldn't open due to part of the sealant coming off and jamming it shut, which was finally fixed shortly before moving out.
I asked them to come fix the desk that was in the room because it was unstable, their response was that it was left there by a previous tenant so they wouldn't be able to do anything. Yet they charge you for removal if anything is left.
The carpet had two iron burn marks, which i found after moving the bed to a different wall. The curtains had multiple cigarette burns. They left a broken lamp rather than removing.
The main issue was the deposit. My deposit was £576, i only received £206 back. They charged for a damaged bed (which was not caused by me) . A damaged fire door (that was damaged before moving in, they just never fixed it) . When i moved out they deducted £200 for "rubbish clearance", the rubbish was outside of the property and belonged to the tanning salon underneath the flat. I asked for pictures 3 times, the first time they ignored that part of the email and only replied to the rest of it. The second time i asked they said if i don't agree with the deductions appeal the decision. The third time i asked for pictures of the "rubbish" the email was completely ignored. Even despite the rubbish being outside the property and clearly from the salon.
Avoid at all costs. Before moving in and immediately after they were very nice and helpful. After that they couldn't care less.
Laura · 23 July 2023
Agent replied · 17 June 2024
Thankyou for taking the time to highlight your experience and rest assured that we have read and reviewed the file to ensure that any shortcomings in our service are addressed. Upon moving out of the property this deposit went to dispute as agreement couldn't be reached. Independent adjudication awarded the Landlord £200.00. The broken bed was replaced and a new bed put in, this was broken within a couple of months and part of the award. As managing agents we take our responsibilities seriously and have other residents occupying this property who are perfectly happy.
★★★★★ 5/5
GoogleI purchased a property with Martins Estates a few years ago and currently rent it out through them. The purchasing process was quick, easy and stress free with wonderful communication keeping me informed along the way from the whole team! Subsequently, the renting process has also been hassle free and couldn’t recommend them enough. Thank you for everything you do.
James · 6 August 2024
Agent replied · 27 August 2024
Many thanks for your kind words. We like to think that we can provide an end to end service for our new landlords, from finding you the right property to securing a suitable tenant and subsequent management of the property for you. I shall pass on your comments to the team and thank you again.
★★★★★ 5/5
GoogleMichelle is very helpful, kind, patient and has wonderful customer service.
Beth · 28 July 2024
Agent replied · 27 August 2024
I've passed your comments to Michelle and she tells me you were a pleasure to deal with.
★★★★★ 5/5
TrustpilotWonderful communication, friendly and helpful!
Wow what a journey I had with my house purchase! But this was all made a lot easier with the help from Lisa at Martins Estate Ashford. They were the estate agents for the house I was buying and she was my link to the buyers side to find out how things were progressing. She always got the information I needed, was very understanding, always called me back and generally helped me through a long and hard ordeal. But we got there!! Thank you all at Martins Estates who helped me but especially Lisa!
Clare · 23 December 2020
★★★★★ 5/5
GoogleMartins Estates has managed our property portfolio for many years. The service they provide is professional, friendly, informative, supportive and in my opinion is second to none. I would have no hesitation in recommending their services.
Chrissy · 18 April 2025
Agent replied · 17 April 2026
Chrissy, you have been the text book Landlord and a pleasure to deal with. The PRS would have a much better reputation if all landlords acted so responsibly.
★★★★★ 5/5
GoogleI have been a tenant for nearly 7 years. The service we have received has been outstanding. Every issue we have had during that time has been dealt with professionally, courteously and timely. I wouldn’t hesitate to recommend this agency to anyone. Thank you.
Katherine · 12 November 2025
★★★★★ 5/5
TrustpilotKelly was excellent
Kelly was excellent. Sold the house inside a week! Not only that but the house was of non tradtional construction which are unmortgageable! Took 7 weeks to complete! No hassles and all taken care of professionally. Thank you.
DAVID · 22 April 2024
★★★★★ 5/5
GoogleWe purchased our home with Martin's and the service provided was faultless! Lesley was so helpful and went above and beyond to help with what was a rather stressful process (solicitor issues). My partner and I have definitely said we would look to Martin's if we ever look to sell our home in the future.
Thank you Lesley and team ☺☺
SO · 18 June 2021
★★★★★ 5/5
GoogleAlways prompt to respond to 'problems' and very efficient in solving them.
Keith · 3 August 2025
Agent replied · 26 August 2025
Thankyou for the kind words. Glad to be of service over 15 years.
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