Trusted Agent profile · Ashford
★★★★★
686 reviews across 2 platforms
21 Cedar Parade, Repton Avenue, Ashford, TN23 3TE
Hunters's office in Ashford, at 21 Cedar Parade, is rated 2.9 out of 5 across 686 reviews on two platforms, including 147 Google reviews rated 4.9.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
TrustpilotI have dealt with Janet Tretton at the…
I have dealt with Janet Tretton at the company's Newington Green office since 2008 and have always found her helpful, courteous and reliable. She has been of great assistance in dealing with many issues over the years.Bronwen Holly
5/5
GoogleMy whole experience with this Ashford branch has been excellent from start to finish. I would highly recommend to anyone and will definitely be using their services again in the future. A massive thank you, Richard, Matt, Lucy, Theresa, Lynn, on behalf of me and my family. Everyone is so helpful and professional, they made our experience of buying a house less stressful. The best agency out there, I recommend to all my friends and will continue to do so. Great people and again a massive thank you.PositiveResponsiveness, Quality, Professionalism, Value
Good afternoon Clarisa, We are so pleased with your comments regarding your recent purchase of your new home through Hunters Ashford Branch. Your kind words are very much appreciated and pleased to see you found it and easy transaction! I have passed this onto the team. Thanks again and wish you well in your new home, Many thanks, Matt, Branch Manager, On behalf of The Hunters Ashford Team
5/5
GoogleWe chose to sell our property with Hunters and it has been a complete whirlwind since it went on the market! We listed on Monday morning and within 2 hours we had 4 viewings booked in. It is now the following week and we have received many interested parties and 2 offers,one of which we have accepted and is allowing us to move on a dream property. The responsiveness of the team has been amazing, Matt and Ben have been a pleasure to work with and are easy to get hold of. I will happily recommend Hunters Ashford for anyone considering selling within this area. On sale on Monday, Sold by the following Wednesday...if you're considering selling and have little experience like me, what are you waiting for?? - Call them today and you could have it sold next week!PositiveResponsiveness, Professionalism
Good afternoon Mark, We are so pleased to hear your kind words, it has been a pleasure to work for you to date and we are all thrilled that you were able to offer on your dream home! I have passed this feedback onto the rest of the team, many thanks for the 5* review!
5/5
TrustpilotHunters Northenden branch
Hunters Northenden branch. Louis at Hunters could not have been more helpful. I was renting a retirement property for my father who was moving areas to be nearer us. Louis was very understanding of our needs and our urgency and we had everything sorted within 3 weeks. He was very efficient and answered emails very promptly. We couldn't have had a better experience.
5/5
TrustpilotI have been with M&M property since…
I have been with M&M property since 2015 , I have always been treated very kindly by Janet Tretton . She has always helped me sort out any problems that I had . Thank you Janet Silvana Cordani
1/5
TrustpilotHunters is a joke
I have had experience with Hunters in the past on multiple occasions. I am disappointed everytime from their lack of felixibility. For example if you're trying to rent and your annual income matches but does not excees what is expected by Hunters then they will abruptly cut you off. Also horrible customer service by the staff and do not know what they are doing. On a flat i called twice one staff member told me i had to satisfy an income of 29.000 pounds and another staff member told me i had to exceed 30.000 wich makes me doubt their honesty. I have had much better experiences with other agencies. Do not reccomend.
5/5
GoogleIt literally took one week from going live with Hunters to agreeing to sell our house at a great price. We had been on with another local agent for months, and yet within a day we had 3 viewings booked. Great price, friendly not pushy service, always communicating and always ready at the end of the phone. We are absolutely delighted to recommend Hunters as the best Estate Agent we have dealt with, ever.PositiveResponsiveness, Quality, Professionalism, Value
Hi Stephen, Thank you so very much for the 5* review and your kind words, we're so pleased you found us great to work with! Thanks again and I've made sure this has been passed onto the team!
5/5
GoogleLara and matt were both amazing, throughout my sale, they worked hard and got me the best price for my property. They always responded to my emails and calls and dealt with the solicitors when I wasn't getting answers. Would highly recommend for a smooth, stress free sale.
Nicky, Thank you so much for your kind review, and 5 Stars! We are so pleased to had trusted in our service to sell your wonderful home, we are delighted it went through very quickly and got the asking price! We'd all like to wish you the very best for the future.
5/5
GoogleMatt, Lara, and Theresa have been exceptional in managing the sale of my property, dealing with challenges along the way in a professional manner.
Dear Ben, Thank you for taking the time to provide a 5* review. We're pleased to have helped you take your property to completion. We'd all like to wish you the very best for the future.
1/5
TrustpilotEnquired about a property
Enquired about a property. Travelled a round trip of 10 hours to view said property.
5/5
GoogleFantastic sold my house in few months even though it was hard house to sell thank you so much guys great job
Dear Rebecca, Thank you so much for your kind 5* review. We're thrilled to have been instructed to sell your property for you, and would all like to wish you the best for the future.
2/5
TrustpilotAn unfortunate attitude from Hunters
My boyfriend and I were purchasing a property through Hunters and they were pleasant enough. However, when we received the results of the independent survey two months down the line, it highlighted what we considered to be significant problems with the property, particularly the necessity of a whole new roof, and the replacement of brickwork.Naturally, we had not - and could not have - factored in the cost of these repairs, or the time it would take to carry them out, so we emailed our contact at Hunters in Sunderland, simply outlining the issues that the survey had presented, and attaching the report in full. The reply we received explained ‘The seller is not under any obligation to carry out any work or offer a reduction’. While true, this attitude seemed hostile to us, and rather unprofessional. We did not mention a negotiation of price, or the current owners carrying out the work themselves - although, to be frank, these did not seem unreasonable expectations.We had misgivings about how considerable an undertaking the repairs would be, both financially and physically, but were open to discussing options with Hunters/the sellers. However, we decided to withdraw from the sale, and Hunters’ attitude did play a big part in that. As a prospective buyer, you do not have a choice over which estate agent to deal with, but I would certainly be reticent about purchasing a property sold by Hunters in the future, and would strongly advise sellers to consider the overwhelmingly negative reviews on this page before engaging Hunters, as the wrong estate agent could scupper a sale, as in this case.
5/5
GoogleWhen we first met Lucy from Hunters Ashford she was humble, friendly and had our best interests at heart. And when we met the rest of the team through the sale process of our home they dealt with it with utmost importance and speed. Their professionalism when handling a very sensitive matter around the sale of our house made us feel valued and heard. They knew the sale market very well. They understood what we wanted and expected. They gave us all the facts around the sale of our property. They love the community they work in. If you need your house sale efficiently with nice people go to Hunters Ashford.
Dear Cherica, Thank you very much for your five star review. We are all delighted to hear that you had a pleasant experience. We wish you both the very best The Hunters Team
1/5
TrustpilotDishonest and unprofessional
We drove over 250 miles to view a house listed for let @ £900. We said we like it and were happy to proceed, after all similar properties down south cost £1000 a month….We were absolutely shocked when they got back to us, offering us the house for £1000 because they knew we could afford it… we were aghast! I have never ever encountered such skullduggery and dishonesty…. Of course we declined… how can one deal with such a dishonest estate agent as these!
5/5
TrustpilotVery helpful and patient.
Very helpful, kind and considerate.We have just moved into our new home after lots of ups and downs which started with the Covid lockdown. Without going into detail we had a lot of problems with our respective buyers and sellers. Hunters at Pocklington were so supportive, patient and understanding and were with us at every step. I have no hesitation in recommending them.
5/5
GoogleLucy and the team have been nothing but helpful and professional right from the start. I cannot thank them enough. Its a shame all estate agents cant manage the same service.
Hi Sandy, Thank you very much for your five star review. Wishing you all the best, The Hunters team
1/5
TrustpilotHunters Horncastle:
Hunters Horncastle:If you are looking for an EA who keeps you updated and informed then I would NOT use Hunters, if you want the privilege of paying for doing your own work then by all means use this EA, also if you want to feel as though the EA is acting on behalf of the buyer instead of the seller… this is the one for you!!! They say the right things to get the initial business and then offer bad advise and never any follow up or conversations about the state of the market during contract period, even when requested. Also emails and WA messages were ignored. Worst Estate Agent I’ve ever used. It seems that Katherine (who did the viewings) and Susan (admin) seem to hold them just above water and do all the donkey work. Just my honest opinion!! Would have given zero rating if possible
5/5
GoogleI’ve just bought a beautiful house in the countryside through Hunters. The process was smooth and without hassle. Lucy was our agent, she was extremely friendly and professional. Highly recommended.
Dear Martin We hope you are enjoying your new home, Thank you very much for your review. All the best The Hunters team
2/5
TrustpilotI was buying a house through hunters
I was buying a house through hunters, wasn’t the best experience in the world. When it came to getting the keys from the bishop Auckland office, I was told to wait outside in the cold for 15 minutes, then presented with 1 key by itself, there was no congrats on your first home or any welcome gifts or anything, just here’s your key, see you later 👍🏼😂 got into the house, it wasn’t clean, the kitchen had been flooded which warped all the kitchen floor which I then had to pay to get it sorted. They should have done a check once the owners were out the house in order to make sure it was in a fit state and as seen on the viewings. I’ve since rented out houses around that area and stayed well clear of hunters, I would never use them again after the experience I had with them.
5/5
GoogleExcellent all round service from Matt and the team at Hunters Ashford. They kept us well informed throughout the purchase process. I highly recommend them.PositiveProfessionalism
Good evening Graham, Thank you for the kind comments, it was a very smooth process from start to finish and I'm pleased you will recommend us in the future, Wish you the best in your new home. Many thanks, Matt, Branch Manager, On behalf of The Hunters Ashford Team
5/5
TrustpilotValuation and extension options - excellent service
We contacted Hunters to explore our property options, particularly around extending our home, and to better understand both current and future values. From the outset, the service we received was exceptional.
5/5
TrustpilotThroughout the sale of my house I found…
Throughout the sale of my house I found Hunters amazing. I found Vicky was so supportive and helpful and kept me updated. I would definitely recommend and use hunters again. Thank you so much
5/5
TrustpilotBest by far! Hunters castleford, thank you
Hunters castleford, WHAT a professional, pro active, friendly team, hollie, kiera, lisa could not have made the process simpler!!! Updated practically daily! On the ball! Ive used most of local agents over past 10yrs and NON have come close to their high standard of quick comnunication and friendly manner!!! Couldnt recommend highly enough!! Thanks to the whole team for making a difficult process as str8 forward as possible! Best agents local to me and would not hesitate to use again...although think i will be staying put for a while 🙂
5/5
GoogleMatt and his team were excellent. They dealt with my queries quickly and closed the sale quickly. Would recommend them.
Paula. Thank you for your kind words. It was our pleasure to work with you to sell your home and I wish you all the best for the future. Thank you again for using our services, Matt on behalf of the Ashford Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Hunters's Ashford office has 686 reviews across two platforms: 147 on Google, 539 on Trustpilot (across the whole business).
Hunters Ashford is rated 2.9 out of 5 across all 686 reviews, and 4.9 out of 5 on Google from 147 reviews.
Hunters Ashford, 21 Cedar Parade, Repton Avenue, Ashford, TN23 3TE.
