Every review we hold for the Ashford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBig thank you to the whole team at Gould and Harrison for making our move possible even during a global pandemic. Throughout the sale of our house everything was well organised, effiecent and overall a real pleasure to deal with all members of staff. Lee went over and above to make sure legal representives on both sides as well as our buyers where kept well informed and above all else on track to exchange and complete on the same day. Thank you again, I could not recommend Gould and Harrison highly enough.
Stuart · 25 March 2021
★★★★★ 5/5
TrustpilotOutstanding Service!
We couldn’t recommend Gould Harrison more highly! Communication has been second to none and every step of our move has been stress free and well explained. We are delighted that we chose to use Gould Harrison for buying and selling our houses - they have exceeded all expectations and made moving house a very smooth and easy experience. Thank you Lee Blackman - you were superb!
Grace · 26 January 2023
★★★★★ 5/5
TrustpilotBrilliant service from Lee and the team…
Brilliant service from Lee and the team at Gould and Harrison. Lee found our dream house in Wye which is a really difficult area to get properties in and also sold our house with little fuss. He managed the whole chain of sale, chasing solicitors, buyers etc to make sure we completed before the stamp duty deadline. I doubt you would get this level of service from any other agents in the area. I can't recommend highly enough.
Adam · 15 May 2021
★★★★★ 5/5
TrustpilotReally great team who dealt with my…
Really great team who dealt with my elderly Mum’s buy and sale perfectly. Always friendly and helpful anytime we called into the office, no question too silly and very informative throughout, Thank you Lee, Andy Jo (who we saw mainly) but to other team players also. Would recommend them.
Annette · 24 March 2024
★★★★★ 5/5
GoogleI highly recommend Lee Blackman and the team at Gould & Harrison. After a couple of false starts Lee took on the task of selling our home of 20 years. He combines professionalism and an in-depth knowledge of the market with a genuine personal touch. He kept us fully in the loop right up to completion, was always on hand to sooth our anxieties, however trivial, and totally nailed our purchase brief.
Sean · 25 March 2022
★★★★★ 5/5
GoogleEven though the agent acts on behalf of the seller I have to give credit to the Gould Harrison team. As the buyer in the process they maintained excellent professionalism and always kept me in the loop with regards to the sale which i found very helpful something which i found an issue in the past with other agents
Moyenda · 7 August 2025
★★★★★ 5/5
TrustpilotExcellent service!
Having both purchased and sold with G&H I can honestly say that their customer service, efficiency and approachable manner meant that the process was hassle free.The team dealt with enquiries in a timely manner ensuring that there was no delays. Their knowledge of the local market is second to none. Cherie, Jo and Lee were always available at the other end of the phone to answer any queries that I had.Would recommend their service to anyone that wants to either buy or sell stress free!
Nick · 14 July 2019
★★★★★ 5/5
GoogleVery friendly, very helpful and very easy to get on with. They make the whole stressful process of moving home so informal and easy. Looking forward to a long and prosperous relationship.
Terry · 1 April 2026
★★★★★ 5/5
TrustpilotGood experience
Having bought my house from Lee in 2012 I knew that he was familiar with it and had no hesitation instructing him when I came to sell. Lee is very aware of the market in Ashford and surrounding villages which really helps. He is also good at identifying the right buyer for the right property. The GH team are great to deal with - very knowledgeable and understanding. They kept the whole chain informed and saw what turned out to be a very lengthy transaction through to the end.
A · 28 November 2018
★★★★★ 5/5
TrustpilotThe team at Gould Harrison have been professional and effective
The team at Gould Harrison have recently helped me sell my mother's house, on her behalf, now that she has gone in to a care home.Lee was sensitive to the situation and was able to give me accurate advice as to price, which was achieved.It was also good to know that all those who viewed the house were in a positive buying position. The communication from all the team was great, they were 'troubleshooters' when needed and dealt with all queries efficiently but also with good humour.I am so grateful to mum's neighbour who recommended I considered commissioning Gould Harrison to sell mum's house.
Eleanor · 29 August 2018
★★★★★ 5/5
TrustpilotWe recently bought a house in Wye…
We recently bought a house in Wye through Gould and Harrison and we were very impressed with the cheerful and professional help that they provided.
Harry · 7 May 2026
★★★★★ 5/5
TrustpilotFive star service
I would not hesitate to recommend Gould Harrison. They have an excellent knowledge of the housing market and take the time to find out exactly the type of property you wish to buy. I both sold and purchased using their services. Their team is courteous, friendly and nothing is too much trouble when dealing with the inevitable stresses that occur during the property selling and purchasing process! They kept me up to date with all relevant information and definitely made things easier from a client’s perspective.
Hazel · 26 September 2024
★★★★★ 5/5
GoogleAbsolutely Outstanding Service by Lee at Gould & Harrison. He has been great through it all, supporting and ensuring that our house buy was as painless as possible. Really positive and helpful service that exceeded expectations! Lee has always been quick to respond to queries and was very helpful in providing solutions (for all sorts of scenarios). I would strongly recommend Lee and the team, and wouldn't hesitate in contacting them again if I require their services in the future.
Neelam · 29 July 2016
★★★★★ 5/5
TrustpilotSale of Property in Ashford
Lee was an essential part of the sale and without his assistance I would not have got the price I did. He not only got me the best price but was invaluable in driving the sale process forward, by chasing and communicating with the buyers, the solicitors and the management company, all of whom would have dragged their feet and put the sale to the bottom of the pile otherwise.Lee is a very knowledgeable and professional EA and I found his honest and direct approach very refreshing and in stark contrast to the shocking service I have encountered elsewhere in the industry. Thoroughly recommended
David · 10 June 2016
★★★★★ 5/5
TrustpilotGreat communication and service
I sold my Mum's bungalow through G&H and unfortunately my Mum passed away during the process so it ended up having to go through probate. Lee was on the case all the way through and kept me in the loop at all times with good communication. If it hadn't been for Lee and the G&H team the whole process would have taken a lot longer as they were chasing both sets of solicitors constantly. Great efficient team.When the original buyer started to play games I got an honest view from Lee on what he believed the best route forward to be, on taking that advice the sale was more profitable.
Mark · 31 May 2016
★★★★★ 5/5
GoogleWhat a difference! Thank you Gould Harrison and specifically the excellent and efficient Tony and Angie. Previous experiences in the rental market have been rather disappointing to say the least!
Tony’s care and attention were first rate, always prompt to answer our many questions and always with a smile. Thanks guys for making a potentially anxious time pleasurable.
Malcolm · 25 May 2025
★★★★★ 5/5
TrustpilotI was very happy with my experience…
I was very happy with my experience using Gould Harrison to sell my property. They were very professional and kept great communication, ultimately helping me to achieve the sale price I had requested. I would especially like to thank Lee Blackman personally, as the agent I was dealing with he made the whole process seamless and stress free. I would definitely recommend and use again in the future.
Kerry · 4 January 2021
★★★★★ 5/5
GoogleThis was my first ever sale of a property and Gould Harrison were amazing. They were down to earth and honest and the potential price I should put the property at. Gould Harrison ensured effective levels of communication and were there each step of the way. I would highly recommend this estate agent.
Rion · 25 March 2024
Agent replied · 24 August 2024
Thank you Rion. We are very pleased to assist you with the sale and wish you all the best with your future purchase.
★★★★★ 5/5
GoogleWe can’t thank Gould Harrison enough for their fantastic service throughout what turned out to be quite a long selling and buying journey. They were always professional, friendly, and genuinely helpful, nothing was ever too much trouble. …
Lauren · 25 November 2025
★★★★★ 5/5
GoogleI was fortunate to choose Gould & Harrison assist my first buy to let property, Lee was helpful, pleasant, professional and efficient from start to finish. Been a wonderful purchasing journey with his help, solving all the small issues effortlessly. Would recommend to all first time buyers and housing veterans alike
滨艳 · 25 March 2023
★★★★★ 5/5
Trustpilot5* Service From Lee & Gould Harrison
Lee Blackman and the team at Gould Harrison went above and beyond for us during the sale of our house and onward purchase. They were communicative and delivered fantastic customer service at every stage. Highly recommended.
Charlotte · 25 March 2024
★★★★★ 5/5
GoogleMany thanks to Lee and the team for helping us sell and move into our lovely new home. Lee goes the extra mile to ensure everything is picked up and we really appreciate it.
Laura · 25 March 2024
★★★★★ 5/5
TrustpilotGould Harrison are fantastic
Gould Harrison are fantastic. They provide realistic market data, advice, professionalism, a great level of communication through out the house selling process. A special mention, Lee Blackman, he is a wealth of knowledge and we felt very informed through the whole selling process. I would thoroughly recommend Gould Harrison they are a great team.
Charlotte · 19 May 2025
★★★★★ 1/5
TrustpilotI put in an offer on a property Gould…
I put in an offer on a property Gould Harrison was selling. The vendor accepted my offer and was told by Lee he would contact me once the owners had found another property. I never heard from Lee, 3 months later I got very aggressive and threatening messages from Lee. Next thing I know my solicitors contacted their solicitors do start the searches and was told the sellers were no longer selling to me. Turned out after I waited 3 months I then got guzumpt for £2500 and Gould Harrison didn’t have the decency to tell me. I would recommend people avoid Gould Harrison as much as they can.
Consumer · 10 January 2021
Agent replied · 5 July 2023
Thank you for taking the time to comment here on Trust Pilot, we value feedback whether it be positive or negative as we are always looking to improve our interactions with clients. We do however feel that for balance there are some important omissions from your comments which we would like to address. Having been advised the upward chain was in place you informed us that you had other properties to view before deciding on whether or not to proceed on the subject property. It had been some time since your original offer so this was understood. You also raised concerns over the parking arrangements at the property and we arranged for the vendor to leave the driveway clear so you could test the parking of a larger than typical vehicle. Following this, despite our best efforts we were unable to make any further contact with you and the vendor made an ultimatum that without response they would unfortunately have to re-market their property or risk losing their onward purchase. No response was received by the date set and the property was re-marketed. It was not until several weeks later that we heard from your solicitor notifying us of your wish to proceed but having accepted an alternative offer and made significant progress the vendor obliged to remain with the other party.A failed sale or purchase is of no benefit to anyone and we appreciate how stressful buying a home can be, even more so with the state of the world in 2020. It is very unfortunate that things did not work out in this instance but we wish you every success with your other purchase. If you have any concerns you would like to discuss with us we would be pleased to hear from you. Kind regardsGould Harrison
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