Trusted Agent profile · Ashford
★★★★★
1,384 reviews across 2 platforms
Avocet Way, Ashford, TN25 7FR
Crest Nicholson's office in Ashford, at Avocet Way, is rated 4.0 out of 5 across 1,384 reviews on two platforms, including 3 Google reviews rated 4.7.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
TrustpilotThe Team at Sevington Lakes are…
The Team at Sevington Lakes are fantastic they provide a friendly and helpful service and do go the extra mile. Since my husband and I have reserved a Crest Nicholson home we have made many a unexpected visit to site and even at closing hour we are welcomed and dealt with professionally and in patience. It's nice to have personal trust that you are being treated like a valued customer. Fab team at Sevington. Special shout out to Tina Sutcliffe.
5/5
TrustpilotElaine showed us around
Elaine showed us around. Lovely lady and properties to a higher spec than we have seen at other developers.
4/5
TrustpilotExcellent staff
Excellent staff. Sally and Caroline are excellent.
Good morning Anne, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Sally and Caroline.
5/5
TrustpilotI was very surprised by the experience…
I was very surprised by the experience today. Melissa was great and could answer all questions I had, there were many!
Thank you for taking the time to share your experience.
1/5
TrustpilotNot happy
Purchased a crest Nicholson house and completed Oct 2022, in Harpers View Kilnwood Vale. The best service was from the sales team who are nothing but helpful when purchasing. The after sales service hadn’t been as great, email containing the below has been sent on a monthly basis to crest Nicholson. The effect is a call from customers services with a guarantee someone will be in touch, been waiting 12 months nothing. Kitchen, dishwasher crack on door, Various, cracks around the house, Stairs, Movement in the banister handrail Kitchen, sealant issues, units haven’t been sealed fully around. External, water pooling on the drive during rain no drainage General, query over the insulation, bed room one is constantly cold.External, from 15 days snag - all Items outstanding items from initial snag report in Oct 22. All in all poor experience wouldn’t recommend crest as a builder.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotFantastic experience through the…
Fantastic experience through the purchasing process and after move-in. Shout out to Curtis who provides prompt response on any issue we identified with the new house and always swiftly provides solutions, within less a week.
Thank you for taking the time to share your experience.
5/5
TrustpilotThe staff have been lovely now onto…
The staff have been lovely now onto next level
Good afternoon Lorraine, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
1/5
TrustpilotStay clear
Stay clear, we feel severely let down by Crest and would advise staying well clear at all costs.Everything that crest said seemed to revolve around the nhbc survey and once that had gone it’s been like pulling teeth on getting anything done. That’s for the things that have been resolved… 6 months down the line post moving into our house and we’ve still got dead grass, a gas meter cover that bangs against the house causing loud bangs every time there’s a gust of wind and a snag list that STILL isn’t complete. On top of that we were promised a step installation due to impracticality in design. Once we had returned the NHBC question Crest did a complete u turn and have now told us they’re not willing to make the adjustment. Very disappointed!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotFantastic Service
Our experience with Crest Nicholson so far has being fantastic, thanks to Carol J at Nine Acres, she’s fantastic, professional and helpful. We will forever be grateful to Carol and Lucy. I don’t know how to put into words how blessed we are to have met Carol J. Thank you so much for looking after us, your professionalism , knowledge and customer service and care is extraordinary. Thanks for going the extra mile to ensure everything goes smoothly. You are certainly a great value to Crest Nicholson.
2/5
TrustpilotFinishes not so great
CN new-build apartments are good in terms of structural design. Not so great on the finishes, if you’re intending to buy from Crest Nicholson be aware of the ancillary items such as bike store door locks, inclusion of car park CCTV, basement door locks, letter box quality etc. My building has issues with all of these and runs into the thousands to get installed or repaired. Get these questioned before you buy as you have little to no leverage when the money passes hands.
Hello Christopher, thank you for taking the time to share your experience. We've requested more details from you so that we look into this further.
5/5
TrustpilotAlways make me feel very welcome
Always make me feel very welcome, it was never a trouble for them to take me and the kids to see our new home. Amazing customer service, thank you Anita and Becky
Thank you for taking the time to share your experience.
5/5
TrustpilotManager Elise was very accomodating
Norwich Manager Elise was very accomodating, made us feel welcome. She helped us find ways & means in order to buy our dream home. Thank you team!
Thank you for taking the time to share your experience.
1/5
TrustpilotCustomer Service is a disaster, after care is so poor
We moved into our new build flat in Walton Court Gardens in September 2021.The customer service team, since moving in, have been slow, answers have lacked any detail and have had no sense of urgency. I support previous reviews that state the lift wasn't working for weeks, despite constant emails from residents, at times with over 12+ residents in one email with senior staff from Crest Nicholson copied in. The lift was broken due to criminal damage, and CS lacked any urgency that this may have occurred due to lack of secure building, and lack of response regarding gaining access to CCTV. Pregnant residents had to use the stairs, as well as residents with young children. There was also rational worry from residents living alone regarding the building not being secure.It took a lot of pressure from residents for the lift to be fixed. As of this month, the intercom system still rarely works, and we continue to miss parcels as people are not able to make contact for us to retrieve parcels. The building was sold to all residents with access to a gym, this facility still does not exist, and the timeframes for this are forever being pushed back. As of this moment, the suggested timeline for the gym is October 2022, over a year after residents have moved in.I could go on and on with examples, access to gardens not complete, any plants added are not looked after, windows have never been cleaned etc etc.When we moved into the building, the whole external area was still a muddy building site, and for months we could only access through a small area blocked off by scaffolding. It has not been the first-time buyer experience we expected, and we have been forever logging requests for support from the site team and customer service ever since we moved in.It is very disappointing, and very draining !I also have many photos of the state of the site, after it had been deemed 'complete' for us to move in, and also images of other lack of care and repairs since then. I, and many other residents, also have dozens of threads of emails and texts between the site team and customer service to try and resolve the mountain of issues.
5/5
TrustpilotBeautiful house & a great experience
Crest Nicholson have been amazing throughout the entire process of my house purchase. Over the past few months Diane had helped in making sure the whole process of selling my old house and moving into the new one was stress free. Diane and Sam are very friendly and helpful. Post purchase, Darren and Julie have made sure that even the smallest things were taken care off to ensure that the committement to their high quality is always maintained.Thank you team!
Thank you for taking the time to share your experience.
1/5
TrustpilotAvoid like the plague
Avoid like the plague.Built on the cheap.Zero customer care.I’m no builder but a capable DIYer, and the things I’ve had to fix since moving in are ridiculous. Not worth the money and definitely not done to any kind of quality. Poor workmanship, poor planning, poor aftercare. Just poor. Wish I could have at least one good thing to say, but I don’t. Just save yourself the headache and avoid them.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotThe sales has given complete coverage…
The sales has given complete coverage from all phrase of development planned to every little feature of the property before reservation agreement signed. Transaction was made along with a strict SOP that give me great confidence as buyer.
Thanks for your review, it's great to hear of your positive experience.
1/5
TrustpilotIf you want to get terrible purchse…
If you want to get terrible purchse experiecne, you should choose Crest Nicholson.They will not follow the building diagram to build the house. The response of the followup action is slow. They will push the duty between the team. Sales team will push the responsibility to Customer Service (CS). CS will push to site team. However, you cannot connect site team.The Sales team will give you incorrect selection item for option or upgrade. Even, the deposit amount, the sales team will give you a wrong amount.The CS will not demo the usage of the appliance in the demo session and will told you he don't know how to use the boiler that provided by Crest.Overall, you need to assume they will give the wrong result to you. If you get something correct, it is your luck.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotGeneral appointment
It was very nice and warm appointment. Katie was very helpful and answered all questions we asked. Really appreciated!
Thank you for taking the time to share your experience.
5/5
TrustpilotViewing
On arrival, we was early and Siobhan was happy to start the process at this time. She was extremely helpful, very friendly and full of good helpful knowledge.
Thank you for taking the time to share your experience.
2/5
TrustpilotInitially impressed, extremely poor after care/snagging
I have been impressed with the service given and quality of the Crest homes in Claybourne, I felt that the standard fixtures needed several upgrades but arranging these has gone very well! I'll update my review once completion + snagging has been completed but so far feel everything has gone well.Addition 18/10/2023 (1.5 years after moving in) - Please be aware that the Crest Nicholson snagging/customer service team is awful. You will be ignored, then your justified snagging will be dismissed as not covered (when it is). Prepare yourself for a battle to get anything rectified.Addition 13/11/2023 - Just so everyone knows how to get your snags done follow this:1) Raise the complaint (be ignored/dismissed)2) Raise it again a week later (be ignored/dismissed)3) Ask for a final written response to your complaint (you will be ignored/dismissed)4) Say you want the final written response so you can raise it to the NHBC - this is the stage you will be listened to but you have to follow the other previous steps.Good luck, shambolic customer service but you can get through it
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotMy experience so far at the monksmoor/…
My experience so far at the monksmoor/ union place site, Daventry has been fantastic, Lauren was professional and friendly, along with Hazel they were really helpful and knowledgeable able to answer all of our questions. I can only hope the build experience is as good as our reservation was.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
TrustpilotI visited the highbrook view in Stoke Gifford.
I visited the highbrook view in Stoke Gifford without appointment. The sales adviser Julie was really friendly and helpful. She welcomed us and provided lots of informations and answered all the questions I asked. Thank you crest Nicholson thank you Julie.
Thank you for taking the time to share your experience, Julie will be delighted to hear your comments.
1/5
TrustpilotPlease respond to our problem with the…
Please respond to our problem with the front lawn man hole cover. Now our 2nd lawn mover has just packed in, unable to mow the front lawn because you turfed over solid clay ground that had construction vehicle deep tyre tracks on it.. Raised this query in July, it took 2 months for your landscaper just to pop over to say we need to mow the lawn and it's none of their business. Have since responded again and again and again but nobody gives a S***.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
Trustpilot5 star service
Very welcoming, informative and helpful throughout.
Good morning Charlotte, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience.
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