Trusted Agent profile · Ashford
★★★★★
1,384 reviews across 2 platforms
Avocet Way, Ashford, TN25 7FR
Crest Nicholson's office in Ashford, at Avocet Way, is rated 4.0 out of 5 across 1,384 reviews on two platforms, including 3 Google reviews rated 4.7.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
5/5
TrustpilotKatrina 👍🏽
Crest Nicholson no doubt caters your needs. Katrina, our Sales Executive is very understanding and accomodating. She went an extra mile to ensure that we will be able to buy our dream house.
Thank you for taking the time to share your experience.
5/5
TrustpilotFrom our first meeting of just looking…
From our first meeting of just looking we had a warm welcome and it was a very friendly atmosphere. The staff were lovely and talked us through everything we needed to know. Anita was very professional and made us feel confident we were in safe hands.
Thank you for writing a review, we are delighted to hear of your experience.
5/5
TrustpilotWYCKE PLACE MALDON AMAZING FRIENDLY SALES STAFF
we visited other sites and the sales staff did not let us in the door without an appointment. Hayley and Rachel were so welcoming and gave us so much help and have been great every time we speak to them. Both amazing and we are so grateful to them both. Highly recommend this site.
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you.
5/5
Trustpilot5 Star
So far our has experience with CN has been 5 star. We moved to the Warwick site and have had Diane as a 1-1 contact throughout the process. We were able to view the property multiple times before, during and after exchange to make sure it was perfect for us and our furniture. CN were kind to extend our limit to reserve after our snail paced solicitors continued to be unhelpful. We’ve been really impressed with the quality of the house compared to Orbit new builds and have only found a few easy fix snags, one of which when reported was fixed by the site manager within 10 mins. Really lovely clean site that’s been well laid out and all of the homes have nice green areas and gardens. Our home backs onto a main road but you cannot hear traffic due to sound buffers in place. Move in day was great and we were overwhelmed by gifts, vouchers and top up paint for marks on the walks from moving. We would recommended this site and the homes built.
Thank you for taking the time to share your experience.
1/5
TrustpilotAppalling service and management - Bristol
Unfortunately the service from Crest in the year I have lived in my apartment has been truly shocking. Not only are we encountering critically poor issues across our estate and extended building works again and again with no update, the customer service has also been appalling with rude staff not taking us seriously and actually accusing residents of lying about issues despite being given evidence.I dont understand how they can continue to operate as they do.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotAmazing service
I’m only at the reservation process as yet however, I cannot fault the service I have received from Anita at the Nuneaton Sketchley Gardens site. Professional from the onset. Nothing has been too much hassle. Extremely patient with myself in making decisions. Really cares about the people who buy their homes and goes the extra mile to ensure you are ok at all times. Also met Mick the PM. Lovely person. Very helpful in making me look outside the box and has loads of options to enhance the house to accommodate extras I would like. Very knowledgable and experienced in his work. Knew exactly what he was doing - can’t fault either of them. Nothing has been too much trouble.
Thank you for taking the time to share your experience.
5/5
TrustpilotPaul - Crest Nicholson
Paul from Customer Service has been very helpful in practically resolving 'snagging ' issues following the purchase of new house in Cringleford Heights, Norwich.
1/5
TrustpilotAppalling post sales customer service
We have recently bought a property from Crest Nicholson and have had a very bad experience with the after sales service. The flat had many issues which we reported immediately but have still not been resolved even after 3 months. We have been tossed across many point of contacts from customer services but still no resolution. Have sent numerous emails to follow up but still most issues are open affecting our dat to day living.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
1/5
TrustpilotClimate change, what climate change?
Regrettably, Crest Nicholson's current practices in constructing properties raise significant concerns regarding their adherence to climate standards, despite their proclaimed commitment to combatting climate change. Upon questioning these discrepancies, the response received from the company has been dismissive, assuring prospective buyers that the standards will improve before completion. Moreover, there have been instances where potential purchasers have faced undue pressure, with threats to withdraw the sale if immediate exchange isn't initiated.It's crucial for potential buyers to exercise caution when considering purchasing a new property from Crest Nicholson, as there appears to be a notable lack of post-exchange care and support from the company. Additionally, there have been reported failures on their part to fulfill obligations regarding land transfers, even after all plots have been sold. This results in purchasers being denied rightful representation in the Residents Management Company (RMC), rendering them powerless in addressing property maintenance issues.In light of these concerning practices, it is advisable to approach transactions with Crest Nicholson with extreme caution and to thoroughly research alternative options before committing to a purchase.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
1/5
TrustpilotHorrible experience!
Had a horrible time buying a house through Crest. Crest where very helpful and happy to help until you give them your money. Our initial snagging list was ignored and it literally took them 2 plus years to sort it out.After living in the house for 3 years we started to notice a damp patch. We suspected it was a leak so got a plumber to come around to investigate. He found that there wasn't a leak l, the issue was because Crest had installed our water pipes in the wall and plastered directly over over them. The water regulations say that you are supposed to have either a chase or duct on these pipes so they can be removed but they don't. They have also not been lagged so they condensate and as they have been directly plastered over this is making my walk damp and mouldy.I have repeatedly said that they have not followed regulations and literally quoted the regulations that they have ignored but they refuse to accept they have done anything wrong in fact they are insulting and rude.I really feel like I should report this on here so people can be weary before parting with Thier hard earned cash. Personally I would neither recommend them nor ever buy from them againUpdating on the 28/3/24 No one has tried to contact me to try and help me. They just say they are un able to assist me. I will be going to trading standards!One other thing I wanted to point out. Although their star rating is 4.1 out of 5 I just wanted to highlight that as of this date 26% of the customers have given a rating of 1 star. It doesn't look good that 26 people out of 100 have had a horrendous experience. My personal view is 1 star is too good!
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
1/5
TrustpilotHighly stressful and ongoing first home purchase
This is has been an extremely stressful experience buying from Crest. This issue is still ongoing, back in July 2022 we bought a flat in the nightingale fields development - Plot 192, Flat 6 and were told it would be built in December due to the help to buy scheme. It has been delayed to JULY this year! We bought it at the Arborfield Nightingale Field branch.We are first time buyers and all our life savings is tied up in the deposit therefore we cannot look for properties elsewhere. There has been little to no support/communication where we have to constantly chase for information. For example, we spoke on the phone with them asking when the property will be built they replied stating on track for December/January to then have 10 minutes later our financial advisor call through saying Crest has been touch to say it’s been delayed to March/April with no explanation. As said previously, it has been delayed AGAIN to July. This has been a total nightmare. What started out as something exciting has now completely transformed into something else. Our life savings are stuck with them, our mortgage is going to run out in June. We can’t even see where our money has gone. Completely unsupported and feel very disappointed. It has been a dire experience and now we are unsure if we can even afford the place because of the amount of time it has taken.We can’t afford to rent anywhere due to all our money now being tied up in the property and soon our home circumstances will change. Sadly a lot of uncertainty surrounding our first every property purchase considering Crest always claim to be “stress free”, in particularly for first time buyers.
5/5
TrustpilotAlbany Wood Bishops Waltham
Steve Smith based at Albany Wood has helped me through , what could have been a daunting process of purchasing a new home. I’m looking forward to moving in as soon as possible. The development seems to be a really cared for site . Lovely green areas. Trees etc. The houses are gorgeous. Really stylish , warm , with appliances built in. Lovely carpets and flooring throughout . The garden is a great size. Ready for summer !
Thank you for taking the time to share your experience.
5/5
TrustpilotThank you Sophie
Sophie was very friendly, professionally and knowledgeable. Nothing was too much trouble. She made it a very enjoyable useful experience. Thank you
Good afternoon Michelle, thank you for taking the time to share your experience. We are happy to hear of the excellent service you have received from Sophie, she will be delighted to hear your comments.
5/5
TrustpilotCrest Nicholson Claybourne Development
Claybourne, Steeple Claydon Development. Lesley has been great throughout so far, very engaging, communication has been great and faultless. We have been working with her for quite sometime right up to reservation stage to date , and the experience has been very impressive. Thanks Lesley and look forward to continuing to work with you through to completion.
Thank you for taking the time to leave a review, Lesley will be delighted to hear your comments.
5/5
TrustpilotGreen Acres - Alrewas, Staffordshire
Happy Cheerful helpful sales representatives. Informative, always ready to help with any queries. Good communication. Our house at Alrewas Staffordshire should be ready to move into by August/September A big thank you to Janet & Sophie and all the team for their help & support.
Thank you for taking the time to share your experience, Janet and Sophie will be delighted to hear your comments.
5/5
TrustpilotThe beginning of our home buying…
The beginning of our home buying journey has been very smooth so far, it was a big decision to make but Carol has been extremely supportive and helped us along, we’re looking forward to the next stage now that we’re through the post reservation stage!Nine Acres is a great location and has a lot to offer.
Thank you for taking the time to leave a review, Carol will be delighted to hear your comments.
5/5
TrustpilotThe brief info pack we received via…
The brief info pack we received via Carly was so helpful. She answered all of our questions with patience.
Thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear of the great service you received, Carly will be delighted to hear your comments.
5/5
TrustpilotReview is for the interaction with Sales - No purchase made
Review is for the interaction with Sales executives and I appreciate the effort even though we could not strike a deal due to other factors... Jay was very knowledgable and helpful. I recommend his professionalism and enthusiasm. Keep up the good work...
Thanks for taking the time to share your experience.
1/5
TrustpilotPurchased one of their homes in April…
Purchased one of their homes in April 2022 and had some snags, at first they did some of the corrections but since then very few. We currently have the ensuite in bits as they couldn't line up the tray and tiles without messing this up. Still waiting for this to be fixed, Our kitchen carcass overall is very poor. The plinth is too tight can't get it off easily to access the filter on the washing machine. The base units and doors are all tight rubbing against each other. The stone worktop itself is unlevel with packers jammed in it. Our roof flashing has still not been resolved after 3 three trades have looked at this. We have an email list of other minor things. They don't reply to emails or answer the phone and when they do they fob you off. It's a terrible housing firm to buy from and you can see why they have lost 70% of profits and the CEO has stepped down. Sort your customer service out/quality of the interior and you may be able to recover.Update 10th Feb - we are still chasing this useless firm. Do not buy one of their homes.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotFriendly Video appointment to view…
Could not make the appointment to view a home today in Steeple claydon.Joy was fantastic and did a video viewing for us.She was very helpful and informative. Keep it up Joy.Job well done
Thank you for taking the time to share your experience.
5/5
TrustpilotNine Acres
We reserved our house at the Nine Acres site in Tiptree just a few weeks ago. Carol has been fantastic at making the process as easy and straightforward as possible so far, with everything explained so well. We are so excited to see our completed house in hopefully just a couple of months time!
Thank you for taking the time to leave a review. It's great to know that Carol provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
5/5
TrustpilotI am buying a property from westvale…
I am buying a property from westvale park in Horley. So far, Jill and Alistair has been amazing and made the process so exciting. Looking forward for the next steps as the major decissions are coming. Giving 5 stars for the time being for Jill and Alistair alone, will do further review as the process move forward.
Thank you for your review, the team will be delighted to hear your feedback.
5/5
TrustpilotThe experience with Katrina was great
The experience with Katrina was great, very welcoming, explained everything about the side and house types, loved 3 of them but unfortunately in wrong position, but Thank you Katerinap
Thank you for taking the time to share your experience.
5/5
TrustpilotCrest Nicholson Nuneaton
Crest Nicholson, Nuneaton were so, so helpful, nothing was too much trouble for Becky and Anita, they couldn't do enough for us, from showing us round the development to choosing carpets and kichens
Thank you for taking the time to share your experience.
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