Crest Nicholson Ashford reviews

★★★★★ 5/5

Trustpilot

Fuller's Grove - East Challow

We purchased a house on the Fuller's Grove estate with Crest Nicholson after they bought our previous house from us in part exchange. We can honestly say they were excellent to deal with and the process was smooth and efficient from start to finish. We love our new home and are very satisfied with the quality of the build. We did have quite a few snags when we moved in but this is to be expected of any new build property and Crest rectified all snags very quickly so we cannot complain. I'd also like to call out Chloe at Crest who has been tremendously helpful throughout the process. Nothing is too much to ask of her and she will endeavour to help wherever possible. We know she will go very far in her career and wish her all the best.The only negative feedback I could give would be that the landscaping finish in the final section of the estate is poor and looks unfinished which is a shame. Overall, I wouldn't hesitate to recommend Crest to anyone looking to buy a new build property.

Chris · 1 June 2024

★★★★★ 5/5

Trustpilot

Great service at Potter's Grange

Anita at Potter's Grange, Ashby was very knowledgeable, very helpful, and very efficient during the sales meeting, and responded quickly to email queries. Everything was thoroughly explained. Great service.

Bessie · 23 July 2024

★★★★★ 1/5

Trustpilot

The house is quite literally falling apart...

The house is quite literally falling apart, the unsuite shower is leaking into the living room roof, tiles are chipped and was never sorted, bath panel falling off, plugs and switches are wobbling. I had contactors park on my Grass and Crest refused to fix that too! Absolute appalling quality and I would seriously avoid!To add, we had their 'plumber' come and look at the shower in January as it was leaking. The 'plumber' fixed the leak, only for it to become much worse 2 weeks ago. I reported this to Crest to be told they would investigate and come back to me...1 week later (ensuite show out of action) I still had no response, so I investigated if myself to find the 'plumber' had siliconed the shower tray plug seal! I emailed Crest to advise my findings and threaten legal action if they didn't fix this problem ASAP to which they replied the house is now out of the 2 year warranty period and I'd have to prove it was thier plumber who did this! Followed by they won't pay for any repairs or damages caused by the leak. Cowboys in the open...Avoid!

Aaron · 30 May 2024

★★★★★ 5/5

Trustpilot

The sales team at Crest Nicholson were…

The sales team at Crest Nicholson were truly fantastic, they were always there to support us during our purchase. It did not matter how many times we call for information, guidance or general enquiries. They were alongside us during the whole process. The house itself is well built and we had some snags but the customer care team were responsive and dealt with them appropriately within the first six months of living in a crest property. I would urge Crest Nicholson to maintain the same standards of communication through their warranty period so that buyers can experience really good customer support and enjoy their property. I recommend buying from Crest Nicholson, especially because of the buying experience.

Cee · 29 May 2024

★★★★★ 5/5

Trustpilot

Review for Claybourne at Steeple Claydon

Review for Claybourne at Steeple Claydon The Sales Executive at Claybourne is really excellent and without her help I do not feel I would be moving in. She is very professional and efficient with a friendly manner. Communication is very good and I was constantly updated and felt supported in the process. Houses are lovely and in a beautiful location. I would recommend Claybourne.

Loraine · 5 June 2021

★★★★★ 5/5

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The sales exec we spoke to was customer…

The sales exec we spoke to was customer focused to all our questions , knowledgeable and courteous , Thank you Lauren

Eric · 24 November 2024

★★★★★ 1/5

Trustpilot

Residents paying mysterious charges

The residents of Regis Manor in Burghfield have been suffering unexplained Management Company Charges for years with no response to at least 50 emails sent to them for explanations. Crest haven’t met obligations under S38 and S106 means that the ownership has not been transferred to the property management company which remains a front for Crest. The residents receive annual electricity bills in thousands for two feeder lights which would actually consume that much electricity in five years. The water sump that should have been handed over to Thames Water isn’t being done and residents are saddled with mysterious charges. All queries to the Management Company are responded with the note that they would revert after talking to Crest. And Crest doesnt bother to respond. For over three years residents have no say in the management of the property since Crest still has the directorship. In the absence of any engagement from Crest there is not a lot of scope for fair play other than a legal recourse

Malav · 25 May 2024

★★★★★ 5/5

Trustpilot

Excellent communication

The previous staff has been replaced. Mark and Kate have communicated efficiently right from the start. Would definitely recommend anyone looking for a new build house !

Arthas · 8 October 2026

★★★★★ 5/5

Trustpilot

Craig was really customer focused

Craig was really customer focused, I seen the development almost 2 months ago but wasn’t sure if I wamt to make the offer, however Craig understood my needs and what is important to me and he tailored that into an offer which I accepted.

Miss · 1 September 2023

★★★★★ 5/5

Trustpilot

Sally was a great help.

Sally was a great help and took the extra mile to ensure my query was dealt with in an efficient manner. Thank you and look forward to dealing with Crest Nicholson in the future.

Darren · 8 April 2024

★★★★★ 5/5

Trustpilot

Potters Grange

I went to view a house at Potters Grange in Ashby de la Zouch. Craig & Nikita were very informative and helpful in every way! Excited to have put my holding deposit down and to move into my new house!

Amy · 1 December 2023

★★★★★ 5/5

Trustpilot

Katrina was super helpful and…

Katrina was super helpful and informative. Katrina is always on hand to provide information no matter what the subject matter. Katrina has went above and beyond expectations.

Leon · 12 August 2024

★★★★★ 5/5

Trustpilot

Highly Recommend Crest Nicholson at Sketchley Gardens

From the first visit to the development Becky E has been amazing. She has supported us throughout the whole process. We have always felt like we can phone or call in at any time if we had any queries. This is our first home so the process is completely new to us and Becky has always had an answer to our questions. She is absolutely fantastic at her job and we cannot recommend her enough. She is a credit to Crest Nicholson. The developers have been transparent with us about the site, explaining everything to us, ensuring that we have all the information we need. We have had such a smooth process and feel confident buying a Crest Nicholson home!!

Customer · 14 May 2024

★★★★★ 1/5

Trustpilot

Don’t buy houses from these people

Don’t buy houses from these people, my list of outstanding snags is long, the site manager is incompetent and it seems both him and his boss have basically given up on doing any of our snags, this includes basic things like part of our shower screen being missing or part of our garage door being missing. Our garage I’m fairly certain isn’t up to standard as it’s letting moisture into the brickwork which saturates it.Sales were often hit or miss, building up to us putting our deposit down they were amazing, after that they were really difficult to get hold of because they kept changing offices and emails without telling anyone. However once we moved in they became amazing and were much better at getting things sorted than either of the people whose roles were to get things sorted.They’re now in the process of trying to hand resolving any snags in our house over to customer care despite our list of outstanding ones still being huge. The site manager has repeatedly cancelled on us or just ignored texts and then made excuses to try and save his own skin. He also happened to turn up out of the blue when his boss came round to check various issues, claiming he was there to see our dog (which he’d never done before) and then proceeded to make excuses for the shoddy work. This is at Kilnwood Vale in West Sussex for anyone considering buying from them.Update (24/04/2023): We had one person come round since this to do any work (a bricklayer), I had to email the Customer Relations Manager after to ask if they were done as I couldn’t see any clear evidence of things looking better, got told they were done and that the Customer Relations Manager would be round to check, he kept arranging dates/times with me and cancelling. He then told me a mastic person was coming round to fix the dodgy mastic work, they never turned up. We asked how we could escalate our issues as nothing seemed to be happening and got told we had to escalate through customer services (as this was the only way), I’ve tried emailing them twice with no response. My partner then went back to the Customer Relations Manager asking if there was any progress with our snags and he told us all our work had been handed over to Customer Services and we were to now go through them. This is despite the fact we still have more than half our snags from our initial list including water getting into the brickwork in our garage, warped doors and a scratched hob (done by the cleaners before we moved in) being a few of the major ones. We were also told all the way up until we purchased that we had the site team for 6 months so things would be fixed really quickly, this was a flat out lie and both the Site Manager and Customer Relations Manager actively tried to avoid us and others from our street in order to not do work. We’ve now gotten to the point where we’re seriously considering our options as it’s becoming more and more apparent that we’ll have to fix things ourselves in order to actually get our house up to the value it’s supposedly worth. Various bits lack any care and look like they were done by people who’d never done it before.

Alasdair · 24 April 2023

★★★★★ 1/5

Trustpilot

Poor Quality New home - Crest Nicholson !

I would not recommend buying from Crest Nicholson developers, without seeking views of recent home buyers, checking out the poor quality workmanship (because you cannot call it craftsmanship) and getting full snagging and quality surveys completed first. Very disappointing at a high price. Put your health and wellbeing first and stay well clear, unless you enjoy heartache, additional expenses, dismisive, and complacent communication, and plenty of heartbreak from wasting your well earned life savings. 😏

Ian · 5 August 2024

★★★★★ 5/5

Trustpilot

Hidden costs and time line

Staff, her knowledge and her willingness to let us walk around the house on our own.

Amanda · 12 May 2026

★★★★★ 4/5

Trustpilot

The lady Katrina is very helpful and…

The lady Katrina is very helpful and she gave us a details explanation for each house which we were viewing.

Yuen · 18 November 2024

★★★★★ 5/5

Trustpilot

First experience of part-exchange

This was our first experience of buying a new home from a large builder, and also our first time doing a part-exchange. We were worried that it might be a minefield. We needn't have been, the whole business of purchase was problem free. Inevitably there have been one or two teething problems, but pre and post sales teams at the Claybourne development have been excellent, friendly, responsive, and extremely helpful.

Colin · 16 October 2024

★★★★★ 5/5

Trustpilot

Reservation

Have been very helpful and always updating us on build/offers can’t thank them enough

Mr · 22 May 2026

★★★★★ 5/5

Trustpilot

A pleasant experience

It was overall a very pleasant experience because the staff at Brooklands Park Development at Stoke Gifford was friendly, polite and professional. Natalie took me through all the information in a very systematic and clear way. I was impressed by the patient way she handled my every enquiry.

Mei · 26 March 2023

★★★★★ 5/5

Trustpilot

The visit was perfect

The visit was perfect. There was no rush, no push to sell us something. We needed information and that's what we got. It was a pleasant informative visit!!

Lee · 3 July 2024

★★★★★ 5/5

Trustpilot

First time buyers,

First time buyers,Me and my boyfriend are in the middle of buying a house with Crest Nicholson and we have had the up most support from Siobbhan. With amazing customer service making us feel very welcomed from the start and taking us through each process in detail. She has a very kind heart through and through and you could tell she loves what she does! I would recommend anyone to go with Crest Nicholson especially as first time buyers as they are honest and very helpful, as well as stunning homes for you and your loved ones to start a life with! Five stars is not enough to even begin the level of customer service we have received! ⭐⭐⭐⭐⭐⭐

Kiera · 20 April 2024

★★★★★ 5/5

Trustpilot

Crest have been so helpful and always…

Crest have been so helpful and always on the other end of the phone at the stressful times throughout the process. I can’t thank Danielle, Alister and Jill enough who have always been extremely supportive. Danielle has been brilliant helping me get the exchange over the line with calling estate agents and solicitors for me so thank you very much!

Becky · 23 September 2021

★★★★★ 1/5

Trustpilot

Crest Nicholson destroyed our…

Crest Nicholson have destroyed our village! They came in with a completely destructive attitude, cut down our beautiful hedgerows and 100 year old oak trees and have now buggered off! The talk is that Crest Nicholson have gone bust and that they won’t be coming back to our village to finish the job. We, the villagers, say GOOD!!! We don’t want you making more mess of our lovely countryside!

Distraught · 18 October 2024