Trusted Agent profile · Ashford
★★★★★
1,384 reviews across 2 platforms
Avocet Way, Ashford, TN25 7FR
Crest Nicholson's office in Ashford, at Avocet Way, is rated 4.0 out of 5 across 1,384 reviews on two platforms, including 3 Google reviews rated 4.7.
Every review we hold for the Ashford office, from every platform, shown as written. First names only.
1/5
TrustpilotCrest Nicholson- Amplius- Castlefield…
Crest Nicholson- Amplius- Castlefield Park Harlington
Good morning Katarzyna, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
1/5
TrustpilotI do not recommend Crest to anyone
I do not recommend Crest to anyone. I wonder if the bad reviews get taken down? Their customer service is shocking, 3 years down the line we still have big snagging that needs dealing with. Bubbling in the flooring was supposed to be fixed a few months after entering the property!!Currently we have works in the development digging up the paths. I wouldn’t mind if we were told. Especially as it’s happening right outside my house blocking my pathway. Creat haven’t let us know our path will be out of action! What would happen if I was in a wheelchair? I wouldn’t be able to get out as my path would be blocked. What a joke!! Health and Safety checks done?? I could go on, but I’m exhausted by Crest. We will not be buying from crest again.
Good afternoon Victoria, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding the issues you've raised.
5/5
TrustpilotGreat service from Daisy & Rachel
Recently reserved a plot with Crest. Daisy had been amazing throughout the process. Super helpful and always quick responses. Rachel was helpful as well in the absence of Daisy
Good morning Neev, thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Daisy and Rachel, they will be delighted to hear your comments.
5/5
TrustpilotOur experience with the Claybourne
Our experience with the Claybourne development has been excellent. We would like to give a special mention to Lesley in the sales office and Darren the site manager as they have both supported us throughout the whole process, responding quickly and efficiently to any questions or queries we have raised. We would thoroughly recommend the Claybourne development to anyone looking for a high quality new build. Colin and Chris Osborne
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotChelsea at Aspen Grange Stowmarket was…
Chelsea at Aspen Grange Stowmarket was very polite, helpful and informative and listened to our property needs, we left the site feeling that we had lots to talk about and options to consider Many Thanks
Thank you for taking the time to share your experience.
5/5
TrustpilotSiobhan was amazing
Siobhan was amazing. Even though we didn't have an appointment she still managed to squeeze us in . She was also very welcoming and took her time explaining everything in details. Would definitely recommend.
Thank you for taking the time to share your experience.
5/5
TrustpilotKegworth Gate
Nikita at Kegworth Gate has been amazing. She's always at the end of the phone or an email should we have any questions or worries and can never do enough. I also really like how we receive weekly email updates on the progress of the build - maybe you could go one further and attach a photo? I hope everything continues to go this smoothly!
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
1/5
TrustpilotDon’t buy a Crest Home! Poor quality and they won’t fix issues should they arise after the property is completed. They are willing to wash their hands of any after sales issues. Poor customer service.
Crest developed a set of town houses where most of the houses have issues with their roofs. Since I purchased the house the roof has had issues, in year 2 and 4 they came to try and fix it. Now in year 5 the roof continues to leak. They have basically told me to get lost and work it out with insurers. They took over 6 months to consider my emails and NHBC reports and washed their hands of it all whilst the leak got worse and progressed to mould and internal damage. They have not been interested in assisting in rectifying the problem which has been since day 1 and due to poor work and quality of work. Extremely poor customer - they fob you off to NHBC who offer 1/4 of what it would cost to fix the problem. Many in my development have had issues with Crest; best not to buy from them and to go with a reputable company. I CANT RESPOND to the Crest comment below (can’t find the function to); but I have not received any request for more information as they have stated. Since I have bought a home from you - you can find me on your customer service info @Crest
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotSophie was very helpful and informative…
Sophie was very helpful and informative making the whole experience of dealing with Crest a pleasure.
5/5
TrustpilotImpressive product
Nikita Collington is a wonderful lady in the Kegworth Gate office. There was no pressure to buy just a guided tour and clear explanation of what was available. I liked everything I saw. I am buying!
Thank you for taking the time to share your experience.
5/5
TrustpilotRemoving the stress from buying a new house!
We've just reserved our new home at the Aspen Grange development in Suffolk. Nikki was our first point of contact and has helped us get things pulled together seamlessly. Nikki’s made this process pain free and would recommend that anyone looking for a new house in the area looks at the Crest Nicholson development.Thank you Nikki! Exciting times 🏠❤️❤️
4/5
TrustpilotExcellent sales experience but pathetic after sales and snags not fixed
Reduced my 5 start rating to 1 star because after sales experience nose dived. Snags not fixed and it's close to 6 monthsMultiple appointments but my kitchen refrigerator has no doors - it's been 6 months and I keep getting appointment every 45 days. Technicians come and mention that they were not correctly briefed and can't fix. ---------------Reserved property at Hansford Park and the sales experience so far has been excellent. Full marks to Katie for great communication, prompt response to any enquiry. From start to now we were helped along the process - understood all our requirements and gave good suggestions.
Thank you for taking the time to share your experience. Katie will be delighted to hear your comments.
5/5
Trustpilot10/10 aftercare from Bristol Crest Nicholson team
We have been extremely happy with our experience with Crest Nicholson, particularly the aftercare service since moving into our new home.
Good afternoon Charlotte, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Lisa and the team in Bristol. Thank you for choosing Crest Nicholson and we wish you many happy years in your new home.
5/5
TrustpilotAs first time buyers we didn't really…
As first time buyers we didn't really know the process or what to do, but Lesley at Claybourne has been brilliant guiding us through the process and answering all our questions! We have reserved "The Elmswell" in Steeple Claydon and can't wait to move in in the next couple of months.We would definitely recommend Crest Nicholson especially as first time buyers as it's been a seamless process throughout!
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotWalton court gardens
Hi had the most lovely support from Melissa and Danielle I was not sure if they were pressurising me to hurry up the purchase at first but once they realised I wanted it they couldn’t do enough to help me and iron out the issues that came along with solicitors and the agents Basically they did it for me I’m truly grateful and they were there They were so sweet and kind to me After divorcing it’s tough and daunting buying solo They were great!!!!Thanks girls !!!
Thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Melissa and Danielle, they will be delighted to hear your comments. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
5/5
TrustpilotVery welcoming from Kerry
Kerry was very informative and welcoming when we popped in last minute for a viewing.
5/5
TrustpilotBecky and Katie at Crest Nicholson
Becky and Katie at Crest Nicholson, Kilnwood Vale were so helpful, knowledgable and supportive from the moment we booked our first viewing with them. They made the experience far easier and friendlier than we had anticipated, they also shared our excitement once we had reserved our perfect property. It is great to have them as part of the journey to buying our first home.
Thank you for taking the time to leave a review. It's great to know that Becky and Katie provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
5/5
TrustpilotGreat service
Lesley the sales lady at the new Claybourne development in Steeple Claydon, Buckinghamshire was absolutely fabulous. She was informative, objective and had a great knowledge of the houses on offer. When she had a problem with her car, prior to our appointment, she alerted me immediately and despite everything still ended up getting to the site for our meeting. She is a real credit to the company.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
1/5
TrustpilotWorst decision ever made with Crest…
Worst decision ever made with Crest Nicolson The Fernhust. Eight months into our property with numerous overdue snagging, garden drainage and flooding issues not being able to use our property to the full extent to which we paid for in full with zero responses or accountability from the site team, customer service manager and all senior members including the CEO who all fail to acknowledge customer requests and arrange for issues to be resolved. They fail to reply with our garden being unfit for purpose, our upper floor creeks and squeeks with no resolve, they cant even change our kitchen sink leaky tap with a tradesman within a reasonable time frame and having to wait over 10 days only to be told upon installation the tap is wrong. We were offered free additional kitchen units to be installed, only to be told on the day after nine weeks of ordering, they cannot fit due to pipeing work behind the walls. This is such an unprofessional and cowboy of a company. I cannot comprehend how they are now charging over a £1m + for their new site in Windsor for a lower class builder. Evidence and written email trails are upmost importance as we will be raising the compliant further to NHBC and the new housing ombudsman. I also need to mention their workforce is like a conveyer belt. You never know who is incoming or outgoing. No information is passed, lack of communication is non-existent.
Thank you for taking the time to share your experience. We’re sorry to hear this and would like to look into it for you. We have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
5/5
TrustpilotThe Rowans, Monksmoor Park, Daventry
The Team at Rowans Monksmoor Park Daventry have all been super helpful, especially Sam! They have answered all our questions with patience, made us feel at ease with the whole process and given us all the information we have needed along the way! We are greatful for all that they have done for us so far and look forward to having our home completed! Thank you all.
Thank you for taking the time to share your experience. The team will be delighted to hear your comments.
5/5
TrustpilotWe received a friendly welcome
We received a friendly welcome . And we really appreciate Megsfor the professional way of explaining the areas of the house.
Good morning Mrs Paul, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer service and are happy to hear that you have had such a positive experience with Megs.
1/5
TrustpilotCustomer Setvice?
Adding to this miserable state of affairs with Crest Nicholson’s so called customer service, I’m afraid this is symptomatic, usual behaviour from Crest. I have suffered with repeated non responsiveness over the last 8 years dealing with customer services, regardless copying in senior management. I typically have to follow up on communications at least two times before I do get any response, sometimes receiving a very curt reply - great customer service! It has become very hard to gather strength to have to deal with them as I know it’s like hitting the proverbial brick wall and to my detriment I give up before I even get started. Thank goodness we have, for the first time, a decent management company who is willing to intervene to face off to Crest on occasion.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotAnita @ Potter’s Grange
Anita @ Potter’s Grange was amazing with helping us choose our first home with Crest Nicholson. She was very informative regarding the plans and very reassuring which gave us peace of mind!
Thank you for taking the time to share your experience.
5/5
TrustpilotKatie and Lauren were both fabulous…
Katie and Lauren were both fabulous with us in the lead up to putting a deposit down on our new house. Any questions we’ve had throughout the process they’ve always been on hand to help :)
Thank you for taking the time to share your experience.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
