Trusted Agent profile · Ashfield
★★★★★
393 reviews across 2 platforms
82 Station Street, Kirkby-In-Ashfield, Nottingham, NG17 7AP, NG17 7AP
Part of Your Move & Reeds Rains National Home Move, see every office.
Your Move's office in Ashfield, at 82 Station Street, is rated 4.4 out of 5 across 393 reviews on two platforms, including 202 Google reviews rated 4.6.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
5/5
GoogleFrom start to finish Natalie was absolutely amazing. She was always on the end of the phone. Supportive, helpful and accommodating. She honestly made buying our new home a pleasure and supported everything going so smoothly. Couldn’t recommend her any higher!
5/5
GoogleYour Move at Kirkby-in-Ashfield have been absolutely fantastic, from start to finish. We have dealt with pretty much every member of the Team Phillipa, Sam, Natalie, Angela (and Paul!), all who have been extremely friendly, professional and made us feel very welcome from the get go, both on the phone and in branch. Natalie has worked so hard to get everything sorted for both our sale and purchase, keeping us up to date, informed at every step of the way, despite Covid! Your Move should be proud to have such an excellent team at Kirkby in Ashfield, who we will forever appreciate for helping us with our house move, we honestly couldn't recommend them enough :) Thank you for everything and we will miss you all!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review. We wish you all the best in your new home.
5/5
TrustpilotExpert, reliable Your Move Estate Agents.
From consultation to completion of the sale of my house, the whole team at Your Move, Whitley Bay, has been fantastic.
5/5
TrustpilotHARLESTON NORFOLK OFFICE
HARLESTON - Best Estate agents we have used.
We're happy to hear that you had the best experience with our services. It's great to know that the team kept you well-informed throughout the process and that their support was invaluable. We appreciate your recommendation and thank you for your positive feedback! Regards, Your Move
5/5
GoogleThis branch works effortlessly with the help of the staff and Tayla being the “go to” person. I would recommend this branch anytime, they work in a professional manner and also answer any question in a timely manner weather it is by email or a call away. They will notify you what is best and the reason behind it, which is an eye opener. Thanks for the job you’re doing well done.PositiveResponsiveness, Professionalism
Thank you so much for your lovely review!
5/5
GoogleThanks to Angela, Natalie and the rest of the team for assisting in selling my property recently. They always kept me informed with progress and are pleasure to deal with, making for a quick no fuss sale.
5/5
GoogleExcellent efficient service and friendly staff, pleasure to deal with
Hello Andy Thankyou so much for your kind review, If we can be of further assistance please let us know. Kindest Regards Angie-Branch Manager
4/5
TrustpilotHelpful customer experience
Helpful customer experience. Reminders and updates regularly.
We're glad you found our customer experience helpful. We appreciate your feedback regarding the reminders and updates. Thanks! Regards, Your Move
1/5
TrustpilotVery poor experience
Very poor experience. Internal communication is clearly broken and issues are repeatedly mishandled. Caused unnecessary stress and wasted a lot of time. Would not recommend.
5/5
GoogleAbbie came to see me about the sale of my property she was very professional and easy to talk to.Explained everything in detail so it was easy for me to know step by step what the process would be. 100% highly recommend.
Hi, Thankyou so much for your lovely comments. I will be sure to let Abbie know . Kindest Regards Angie-Branch Manager
5/5
TrustpilotSelling my house
Great service from the start and throughout the whole period of selling my house. Kept informed at every stage.
5/5
GoogleWell impressed with the service and staff at this branch. Within a week I had several offers of the asking price and above. And in buying my new property I use the services of morgage advisor Paul, who worked well in getting the best deal for my new morgage. In buying and selling a property it can be stressful, but this process was made very easy will all the help of the lovely staff 🙂PositiveResponsiveness, Professionalism
Thank you for your lovely review!
1/5
TrustpilotWITHHOLDING RENT FROM A RECENTLY WIDOWED
WITHHOLDING RENT FROM A RECENTLY WIDOWED LANDLORD, DISGUSTING
5/5
GoogleThe whole team at Your Move Kirkby were brilliant. Rosie especially was a great help getting us through a few unforeseen hiccups and always kept us up to speed with what was happening. Second time I’ve used them and wouldn’t hesitate in recommending them. Thank you
5/5
GoogleWe've been using Natalie for our move and she's been absolutely brilliant! So helpful, bubbly and always kept us up-to-date where she could. She's made our move so much easier, especially with being first time buyers!! When we've had trouble with our solicitors she's always looked into issues for us and been incredibly helpful. She's a credit to the company and I'd recommend her to anyone!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your lovely review Ellie! It's been a pleasure working with you, and we wish you all the best in your new home. Kind regards, Natalie, Your Move Kirkby-in-Ashfield
5/5
TrustpilotAbsolutely brilliant service
5/5
GoogleA Great team who worked well together to sell our property. They kept us up to date with viewings and how our property was doing on the market. The staff are friendly and took the time to explain things. Would recommend them A+++
Hi Carol, thank you for your lovely review. Wishing you all the best, Kind Regards Ellie.
5/5
TrustpilotWould recommend super friendly helpful…
Would recommend super friendly helpful and ne er felt rushed viewing g even if they were running late. Would highly recommend
5/5
GoogleWonderful and very efficient service from all the staff, especially Natalie who went above and beyond to help us sell the bungalow. Cannot recommend this estate agent highly enough. Thank you all
5/5
GoogleThe service we have had from this office has been exceptional. The Sales Team sold at a fantastic price for us and then worked hard to ensure the after sales progress went smoothly. We are absolutely delighted with Nicola, Lauren, Natalie, Angie and the hard working Kirkby office.
Thank you for your lovely review! We wish you all the best. Kindest regards, Your Move Kirkby-in-Ashfield
1/5
GoogleSadly, my experience as a Landlord ended very badly. Unfortunately the tenants were allowed to cause 1000's of £'s worth of damage to our property and it was extremely stressful trying to get them out. Your Move are brilliant at making sure the landlord is fully compliant which is only right. However for me they fell short when it came to the inspections and the tenants being made to look after the property. We were Fully Managed but I found myself having to organise foul drains to be cleared out (3 times in a 5 year period due to not only loo roll being flushed down the loo) and complaints from the neighbour who believed the sewage was seeping into his foundations. If I hadn't the tenants weren't bothered. I felt unsupported by Your Move at Kirkby and frankly terrified the tenants would totally trash the place. When they moved out I was charged £150 for a final inventory inspection, (there was even dog excrement on the bedroom carpet even though they weren't allowed a dog!) They were allowed to leave the garage full of unwanted rubbish, mattresses, furniture, paint pots, garden waste, old wood, old clothes, garden furniture etc and this alone cost more than the damage deposit to remove! This I had to wait 3 months to get as the tenants are allowed to contest this! Unbelievable. I did complain but I was sent a copy of the tenancy agreement which obviously clears them of any responsibility. They don't care so long as they get their cut. I will say though that initially the people I dealt with were great and I feel that as the turnover of staff changed, frequently, things got worse. Good business's rely on good people who care about the job they do. The team who sent out workmen to do jobs were organised and efficient too but again it's always when it benefits Your Move getting their cut. Just read the small print if you decide to use Your Move at Kirkby and I would advise you do your own inspections. Also take out good insurance. I had to make 2 claims through damage in the 5 year period. Also we did a thorough redecoration throughout when the property was rewired ( 2 years into the tenancy) and we were able to access the property and alarm bells were ringing then. We are still renovating our property after 8 months and are very wary of letting it again. I have added a before and after image from the garden. Anyone would agree it hasn't been taken care of.
5/5
GoogleWe recently purchased a property that was being sold through Your-Move. All through the process they kept us informed on the progression, and were more than happy to help solve any issues that we encountered. Recommended.
Hello Gary Thankyou so much for your review. We are so glad you felt you had a good experience. Kindest Regards Angie- Branch Manager
5/5
GoogleExcellent service and advice from start to finish . Fantastic customer service from all the team.A particular thank you to Lauren Bormanis for your help above and beyond .
5/5
TrustpilotThey were very helpful and were always…
They were very helpful and were always quick to help. Excellent service . Every thing was done quickly
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