1/5
TrustpilotDon't go with these crooks
If you have a house to sell, don't go with these crooks! You'll regret it!
Trusted Agent profile · Ashfield
Martin & Co Nottingham Hucknall reviews in Ashfield
★★★★★
134 reviews across 2 platforms
36a High Street, Hucknall, Nottingham, NG15 7HD, Ashfield, NG15 7HD
Part of Martin & Co, see every office.
Martin & Co's office in Ashfield, at 36a High Street, is rated 3.2 out of 5 across 134 reviews on two platforms, including 57 Google reviews rated 4.7.
Reviews
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleI have been working with Romey the past few weeks and she has been excellent. She has been so supportive and patient with all the things that have come up. Martin & co have been a great agency to work with but I can not praise Romey inpaticular enough for everything she did.
Agent replied · 11 November 2024
Hi Madeleine, thank you so much for your review, we're glad to hear you had a great experience with the Hucknall office!
5/5
GoogleWe have recently brought a house through Martin & Co Hucknall and were so impressed with the level of service we received we are using their fully managed serviced to let out our previous home. Rosie and team are all very friendly, extremely helpful and very quick at getting back to any enquiries! Highly recommend to anyone looking for a estate agent whether for buying/selling or renting.
5/5
TrustpilotA massive thankyou to Tui Donovan
A massive thankyou to Tui Donovan, an estate agent at Martin and co! So helpful throughout the whole process of buying our first home! She was amazing, couldn’t recommend her more :)
1/5
TrustpilotAtrocious service
Atrocious service. I've had 5 appointments for a valuation and each time it's either been cancelled or the estate agent just hasn't turned up with no explanation. Given up now. I'll use someone else.
1/5
TrustpilotHorrible management!
We are renting a flat under their management, and for four months they have neglected to repair the roof, which leaks every time it rains.
5/5
TrustpilotFamily orientated company always…
Family orientated company always helpful in any circumstance brilliant company they have been more than helpful to me.Sylvettex.
1/5
TrustpilotBlocked car across disabled stair/…
Blocked car across disabled stair/ walkway stopping disabled children & vulnerable people gaining access to there homes easily & also blocking access to family car even though there was plenty of space to move forward.
1/5
TrustpilotTerrible letting agent rude and racist…
Terrible letting agent rude and racist mouldy expensive tiny flats. I hope life treat you the same
4/5
TrustpilotExcellent Stage 2 resolution
Excellent Stage 2 resolution from the Senior Management team
1/5
TrustpilotWhat's the point having an out of hours…
What's the point having an out of hours phone number if you can't be bothered to answer it?
1/5
GoogleLol where do I start as a tenent they try and squeeze every penny they can out of you and as a landlord they hold back money and work takes ages to get booked in and they take the money before it's even been completed god know what out tennent thinks! All in all I would never recommend Martin and co as a tennent or landlord. The best part of the reviews here is the review from Rowan Williams she is the branch manager... so it's a little biased if you ask me... even better is the branch response... to be fair there is likely more than one rowan Williams in the world so I may be wrong. If you don't mind paying for a poor service and cleaning when you move out when it's left in a better condition than when you moved in or as a landlord to have rent held back for no reason and work required to not be completed for weeks or even months then I highly recommend Martin and co especially the Hucknall branch although I have had dealings with both nottingham and Hucknall branch and they are both as bad as each other in different ways which is quite special. The problem with the likes of Martin and co is they get the custom due to advertising and people are like sheep and do as they are told which is a shame when you get a far superior service from family run businesses where they care about the service offered to tennents and landlords alike. If after reading this you decide to go with Martin and co i wish you the best of luck you will need it.
Agent replied · 11 November 2024
I'm afraid we can't comment on this individual review as we have no client on our database under the name 'David Beard'. We always aim to provide high levels of customer service so if you would like to contact us at the office to discuss you are more than welcome to do so - 0115 871 5461. Kind regards, Martin & Co Hucknall
5/5
GoogleRowan was very helpful and she still answers any queries we might have regarding our home. We used the suggested conveyors, Simply Conveyaning and they worked as a team and the transaction was smooth and both Nat and Rowan made a great team. Highly recommend, I would certainly not use any of the bigger companies.
1/5
GoogleThis letting agency allowed me to live in a house with fire safety issues for four years. The house wasn't even cleaned when I rented it and had mold throughout I did the house up and cleaned it top to bottom when I left also fitted new carpet bath tap and got rid of all the mold and re sealed the entire house. Its now been over two months since my tenancy ended and they are not answering calls or emails about my deposit and are basically robbing me without even an explanation I would highly advise everyone to stay clear.
1/5
TrustpilotUnprofessional
Unprofessional and difficult to deal with.
5/5
GoogleRosie and Ian have been very helpful over many years of both letting my apartment and finally selling it. Very professional service - much appreciated!
Agent replied · 11 November 2024
Dear Philip, we're delighted to hear about your positive experience with Rosie and Ian over the years! Thank you for your trust in managing and selling your apartment. We truly appreciate your kind words and are glad to have been able to provide you with a professional service, Martin & Co. Hucknall
5/5
GoogleThis is the first time renting and honestly I have to praise Tracey & Jane for all their help, emailing with quick responses. Answering any questions I have Have been lovely to communicate with, 100% communication
1/5
TrustpilotA genuinely awful agency
A genuinely awful agency, save yourself the headache
1/5
TrustpilotIf negative stars were an option
If negative stars were an option, I’d give them.
5/5
GoogleExcellent value for money! Martin & Co sold our house within a week, photographs and presentation on Rightmove were first class. Thanks to Rowan, Megan and Rosie for their efforts in seeing the sale through to completion. Wouldn't hesitate to recommend.
5/5
GoogleRosie and the team at Martin and Co, Hucknall provided an excellent service selling my flat, with regular updates and a really efficient sale. Very much appreciated during such uncertain times!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAs a landlord I have used the services of Martin and Co. Hucknall for over 10 years. Rowan and her team provide a very professional, efficient and, most importantly, friendly service. I would definitely recommend them to other landlords.
5/5
GoogleTenant review: Absolutely excellent service from Rosie and Katie at Hucknall Martin & Co. Processed queries quickly with positive customer relations, and treated us with respect by always ensuring we were politely asked before any visits to the premises were conducted (not many agencies actually adhere to this courtesy in practice from our experience!). Whilst this point is of course dependant on how you treat your rental home(!), they also liaised effectively with the landlord and returned our deposit in full within two weeks of us vacating the property, in addition to managing the check-out procedure to accommodate our work schedules, which made the process such an easy and positive experience. Thank you! :)
5/5
GoogleWe bought our first property from Martin & Co. Hucknall. Extremely pleased with the service they provided. Many thanks to Rosie and Ian. Really appreciate the care and professionalism they showed towards us.
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