Trusted Agent profile
★★★★★
130 reviews across 2 platforms
36a High Street, Hucknall, Nottingham, NG15 7HD, Ashfield NG15 7HD
Part of Martin & Co, see every office.
Martin & Co's Ashfield office at 36a High Street is rated 3.2 out of 5 across 130 reviews on two platforms, including 57 Google reviews rated 4.7. The 73 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Ashfield office, from every platform, shown as written. First names only.
5/5
TrustpilotThe process of searching for and…
The process of searching for and acquiring a rental property can be extremely challenging and stressful, but when you are assigned an agent who’s willing to work with you to find that property, then work with your interests in mind, that makes the process that little bit easier, my agent Ryan McKenzie was that person.thank you Ryan,
5/5
TrustpilotViews of a customer
From start to finish this has been the most efficient, respectful and informative process I could have asked for from Martin and co. The professionalism of the team at egham especially Jasmine Gahunia has been of the highest standard and I’ve so much gratitude for the way it’s been handled. All stress and worry was taken care of and left me convinced my best interests were at heart. Even with it being at Christmas the speed at which it was all done shows exceptional standards. Would recommend this company and team to anyone looking to rent, buy or sell.
1/5
TrustpilotThe only good experience is when you aren't interacting with them
Sent harassing emails to entire flat building during tenancy; expecting tenants to maintain the building in a way that is clearly the landlords responsibility. Would also try and sell us 3rd party insurance coverage to cover "damage" that falls under wear-and-tear, so the cost would not fall onto them. When we first moved in there was a clear fire hazard (exposed wires hanging from the ceiling with running electric), that after requesting maintenance for, was told it was a known issue for months. Oven upon move in was essentially broken, with the top heating elements bent at a 90 degree angle into the oven, and it produced a bad smell. Hob on top was rusting off. Was told that because it was "technically working" they didnt have to replace it. They finally replaced it after 6 months, but only when we emailed them saying they were infringing on our rights as tenants. Bad at communication for viewings when we were moving out. Also, the woman I turned my keys into on the last day was EXTREMELY rude, mocking me, and overall completely condescending and snarky for no reason when there was a small issue of keys not matching their inventory. The keys issue was resolved quickly as it was my housemate who had misplaced a key, but Martin and co were absolutely no help in resolving it and were horrible to deal with. Landlords are evil.
5/5
GoogleWe met with multiple agents in Hucknall and elected to go with Martin and Co after both having very positive initial interactions with them and finding their pricing very competitive, compared with others we met. This was a brilliant choice. We found the whole process of moving rather stressful, but Martin and Co and in particular Rosie, were fantastic throughout, supporting us far above and beyond their remit. We were in a difficult chain that kept changing and was lacking proper EA services further up in the chain, requiring Martin and Co to do a lot more heavy lifting to push the chain to progress, which they did brilliantly. I can't recommend this branch, and the team here, highly enough. They were a superbly knowledgeable and supportive EA service for whom we were very grateful. Thanks again Rosie, Ian and team.
Hi Rebecca, thank you for your review and it was our pleasure to assist with your move. We hope you are all settled in to your new home! Martin & Co. Hucknall Team!
5/5
GoogleA big thank you to Tracy, Ian and team at Martin and Co Hucknall. They have just sold my house. Went above and beyond from the initial valuation through accompanied viewings and then finally the sale. They have been very attentive and kept me up to date, always responding straightaway to any queries. Yes 10 out of 10 . Thank you.
Dear Andrew, We are thrilled to hear about your positive experience with our Martin & Co Hucknall team. Tracy, Ian, and everyone involved are deeply committed to exceptional service, and your recognition of their hard work is truly appreciated. Thank you for choosing us for your house sale. Warm regards Martin & Co Team
1/5
TrustpilotI viewed a property at Bestwood Village
I viewed a property (House) at Bestwood Village as i am very eager to move there. The agent showing me the property put me forward for an application right there on the spot after i told her i was desperate to live in this area to be close to relatives. On viewing I mentioned one concern about the bath panel needing repair but there were several other minor concerns i was prepared to deal with myself on moving in. Once i had been put forward for the tenancy everything seemed to run smoothly until it came to being handed the keys. It was only after paying the deposit and getting the keys that i was told there was an inventory attached to the contract with repairs that were pending. I took my own photos and added these to an email and sent them to the agency and the landlord.
5/5
GoogleIan and the team did a brilliant job at selling our house for us. He didn't just give us a brochure and price list like some of the other local agents. He gave us a plan of how to take the property to market and achieve a sale. The correspondence throughout was first class and I would not hesitate to recommend Ian and the team to anyone else.
Hi Ian, thank you for your review, it was our pleasure to assist you throughout and we are pleased that you liked our approach to the process, Martin & Co. Team
1/5
TrustpilotWorst company ever
If i could give zero stars i would, please please NEVER rent using this company. They do not care about you they only want your money. Got Mould? Has ur boiler exploded ? Or want a nice clean apartment when u move in? Yea nah they do not care im afraid, all this stuff happened to us, when we moved in the house was disgusting, the washer cupboard had like crusty carpet (and im no princess i can make do but bro it was so disgusting) like 10 year old hoovers covered in mould, trash bags with ripped out blinds in, all the bathroom cupboards had mould in and the legs on the bed were like snapped and the light in the bedroom wasn’t attached either it was such a safety hazard and now these guys have the nerve to ask us for money towards a cleaning service for the next people when i know theyre just going to keep the money and leave it. I left that apartment c l e a n too! Oh yea and when we moved in the water wasn’t even attached to the washing machine properly so we had an apartment flood which happened like 4 times while we were there, 2 was the washer just spitting so much water and 1 time the boiler exploded water everywhere to the point half the walls doors and frames all swelled up! and i swear it was the reason i got a lung infection cus there was so much mould and water in the air bro AND THEY STILL ASKED US FOR MONEY!!! I swear im not a dramatic person, i cleaned that apartment so much and im very understanding but it got to a point where it was just ridiculous and you’re paying all this money and nothing but the bare minimum ever got done! And i had to email so much to even get that! For real if you want your sanity, just go with literally anyone else!
5/5
GoogleThe service from the Hucknall team for the sale of the property was excellent. Their marketing and accompanied viewings enabled the property to be sold very quickly within a week. They made the process seamless and Rosie and Ian were very supportive giving time to both us, with advice and the buyers with visits. I would Highly recommend using the Branch.
Hi Wendy, thank you so much for your lovely review and we're so pleased to hear you were happy with the service you received from our Hucknall team!
5/5
TrustpilotIn Hitching Mr Chris is the most…
In Hitching Mr Chris is the most talented professional very good estate agent ever see.
1/5
TrustpilotWish I could give 0 stars
Wish I could give 0 stars. They tried to move me into an unsafe building which had homeless people urinating and feces in the corridor and stairs. Vulgar graffiti on the walls. And disguised it as a luxury apartment. When I enquired about the safety of the building they just said "You're not getting your money back". They don't care about you they just want to make fast money using the fear of loss method.
1/5
TrustpilotVery disrespectful and threatening especially Ella
Very disrespectful estate agents, terrible service, think they are above others. Ella from Martin & Co at the Hobbs Moat branch is incredibly rude and even threatens clients, we were collecting our keys and she was openly threatening and disrespecting us. They only care about commission and are incredibly entitled. Do not follow basic etiquette and constantly lie without hesitation. I do not recommend anyone use this estate agents.
1/5
TrustpilotAbsolute poor service
Absolute poor service. I honestly think these guys are scammers. They don’t reply to emails fast enough, the agent (Chloe) is never in office and very rude. Lost two properties because they are slow with communication and no remorse at all. They wanted to keep my holding deposit even though they cancelled the contract from their end. Do not use this company.
1/5
TrustpilotUnprofessional behaviour
Myself and my partner viewed a property of theirs. We were told we were the first to view, after confirming our interest and willingness to move forward they said they would pass our details along to the landlord. after WEEKS of trying to contact them we have recieved NOTHING except opened messages and hung up phone calls. Not only unprofessional but rude. Will not approach this company EVER again
1/5
TrustpilotDo not use!
I have never left a review before but I am hoping the seller of the property New Railway Cottages reads this and changes agents. I have tried to see this property a few times now, the first time was in July, I sent a request for a viewing and I didn't get a response for weeks. Finally got a viewing booked in August (so this took a month) and then they couldn't do the viewing on the day?! I decided not to go and see it as I was so annoyed of being messed around.
1/5
TrustpilotTerrible agency
Rented a property from Martin & Co over 3 years. very slow resolving issues, attempted to put the rent up at every opportunity an tried to take back every penny of my deposit over pre existing property issues.
1/5
Trustpilotrude staff
My senior and unwell mother suffered a flood after a leak in the flat above. The tenant warned the landlady via the estate agent that a pipe was about to burst but nothing was done. Martin and co staff were extremely rude . One member went over my request to leave my mum alone that day as she was distraught and is unwell but she then telephoned her! NO consideration for a senior citizen or a request to not visit her that day. She still hung around outside her flat and involved others to intimate my mum to give her access.
1/5
TrustpilotWould do 0
Would do 0, think evil corporation think Martin Co, doubling rent of every family oriented residence they can and doing over our society and economy in the process. They will share the news of your necessary departure with 0 care for your human struggle. They have acted and taken advantage before the legislation that stops them increasing rent by so much or even no fault eviction. Evil.
1/5
TrustpilotAnti social tenants welcome at Martin an co.
Martin and Co are responsible for the nightmare tenants next door. I have called them 9 times to report anti social behaviour as I cannot sleep until around 2 -3 am. This has ruined my mental health and ability to function at work. They care not about duty and responsibility. I wouldn't use them in any shape of form. No standards.
1/5
TrustpilotExtremely disappointed
Throughout our tenancy we had to constantly chase for updates, and several issues with the property were never fully addressed. We maintained the home to a high standard and left it in a clean, well‑kept condition, yet our landlord is now refusing to release our deposit.
1/5
TrustpilotMorrisons Village Square Runcorn has…
Morrisons Village Square Runcorn has rapidly gone to the ruins, fridges are empty most of the time, limited stock on the shelves, there has been no sugar on the Costa Machine for 3 weeks now, I asked can you not use a bag of sugar for the coffee? The reply was, we are not allowed, i usually spend £30+ in there everyday before work only to find i need to go to another shop to get what Morrisons dont have in stock, its absolutely degrading by management from Morrisons to limit the stock availability, I must refrain from using that store again
1/5
TrustpilotThey don’t respond.
I got sent a video viewing and half an hour later I replied saying my friend and I are very interested and then asked about the move in date and they never replied. It’s been nearly a week and during that time I’ve emailed - no response, my friend has phoned multiple times and it’s gone straight to voicemail. I’ve then sent an enquiry on their website where it says someone will get back to me and they never have. I then saw the property was not available anymore which was really disappointing. If they weren’t going to let me rent it, they could’ve at least let me know it had gone and replied to at least one of the ways I contacted them!!
5/5
TrustpilotI’ve recently sold my property through…
I’ve recently sold my property through Martin & Co, and I just wanted to take the time to say how genuinely pleased I have been with the whole experience.
1/5
TrustpilotDisappointed
I went to a house viewing in Haslington and the agent was very poor he wasn’t friendly or welcoming and hardly spoke to my self, when my partner inquired about a property he was just getting ignored even though we were very interested in the property and the company still hasn’t got back to us about it.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Martin & Co's Ashfield office has 130 reviews across two platforms: 57 on Google, 73 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Martin & Co Nottingham Hucknall is rated 3.2 out of 5 across all 130 reviews, and 4.7 out of 5 on Google from 57 reviews, checked 9 October 2026.
Martin & Co Nottingham Hucknall, 36a High Street, Hucknall, Nottingham, NG15 7HD, Ashfield NG15 7HD.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.