Trusted Agent profile · Ashby De La Zouch

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Newton Fallowell Ashby De La Zouch reviews

4.7

★★★★★ Excellent

123 reviews across 2 platforms

6a Bath Street, Ashby De La Zouch, LE65 2FH

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Newton Fallowell's office in Ashby De La Zouch, at 6a Bath Street, is rated 4.7 out of 5 across 123 reviews on two platforms, including 120 Google reviews rated 4.7.

Google logo

4.7 / 5

120

Reviews on Google

This office

Direct reviews logo

5.0 / 5

3

Reviews on Direct reviews

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Ashby De La Zouch office, from every platform, shown as written. First names only.

5/5

Google

The team at Newton Fallowell Ashby have recently sold our property. They fully understand their business and communicated extremely well. They were persistent and positive. Our house was older so not the easiest to manage but they did it very well. We found in a stressful situation Charlotte and Sarah were brilliant. We would recommend to others and would use again. Thanks - good job.

Newhall · 2 January 2020

Agent replied · 31 December 2024

Thanks so much Paula, all the very best! Charlotte and all the team at NF Ashby.

1/5

Google

Never attended a single viewing in the six months the property was on the market. Never followed up to see how viewings went and never offered any feedback. Most appointments never arrived. A real lack of customer care. Property was on the market with two Estate Agents and the marked difference between the two was evident throughout.

Karl · 1 January 2021

Agent replied · 31 December 2024

Hi Karl, Im sorry to read your review, firstly our client was actually the developer and not yourself. We were asked to sell your property on behalf of them, so you could buy one of their properties. I'm sorry that a lot of your viewings didn't attend, I know this was the case with the other agent also as you told us that yourself. Because you were not our client directly, we followed up and gave all feedback directly with them, as that is what we are told to do in the initial instruction. We were never asked to accompany viewings, should we have known that we would have been more than happy to arrange them with you and carry out any that you couldn’t. I feel it is unfair to grade us a 1 Star as during the 6 months on the market with us you never mentioned you were unhappy with the service, and we were in regular contact arranging any booked viewings. Again, I can only apologise if people do not turn up to booked and arranged appointments, but this is not our fault and we shouldn't be penalised for this when it is something out of our control. You even offered to give the viewers your contact number in case they couldn’t find the property, which we did. We had 12 viewings that took place on your property and feedback is on the system for all of those viewings. Again, I can only apologise that you were unhappy with the service. I feel that the 1 star review is disappointing and I wish that if you were unhappy with things during the time you were on the market you would have addressed this with us or the developer at the time instead of waiting for the developer to withdraw you from their books and then writing a bad review. We would have been more than happy to resolve any issues you had. We always had positive things to say to the developer about your property and explained to them it was a very specialised property. We spoke to them most Fridays with a weekly update. I’m sorry that you feel this way, and I wish you all the best in the future with your house sale.

5/5

Google

We had a property that was a bit different and that made it a long and difficult sale. Both Sarah and Charlotte were extremely helpful along the way, keeping us informed, being very supportive, and when needed provided very good advice. We would recommend them to anyone and if we were to sell again we would use them.

Michael · 2 January 2020

Agent replied · 31 December 2024

Thanks so much for the great review Mike, we got there in the end didn't we. All the best, and you know where we are if you ever need any help in the future - Charlotte & Sarah

5/5

Google

I'm not a "serial house hopper" so buying my first home in nearly 20 years meant I was totally out of practice and also up against the time constraints of the stamp duty holiday period ending at the end of June. Deciding to take the plunge after a difficult 2020 and get out of rented accommodation, seeing the house I have ended up purchasing from Newton Fallowell in Ashby "seemed" like a good idea. I am amazed how archaic the whole buying process still is after 20 years and the team helped me through the entire process as my situation was far from straight forward. The team chased everything they could for me as my deadline was 30th June to exchange and complete. I must have driven them mad trying to get everything in the right place and the right time. Every hurdle that was thrown at me was negotiated and executed brilliantly - to the point that my target date was achieved with two days to spare! I can't thank the Ashby office of Newton Fallowell enough for everything they did for me during the buying process as it has enable me to have a fresh start and rebuild a future that was not looking fantastic. They have quite literally helped me change my life for the better and secure a future for me and my children - which is was my sole aim!!

Nic · 10 October 2021

5/5

Google

The only agent that fed back, invested time to sell our house and do the best they could for us. Always positive and supportive. I wouldn't recommend any other agent in Ashby after previous being let down by one. Staff are full of enthusiasm and go above and beyond. Excellent service and fabulous team.

Lauren · 2 January 2020

Agent replied · 31 December 2024

Thanks Lauren, we never gave up! I'm so glad we got the end result we all wanted, even though we had some rocky times during the process! We wish you all the happiness in your new home :) Charlotte, Sarah, Vic & the rest of the team at Ashby

5/5

Direct reviews

Absolutely fantastic, imainley dealt with Rebecca and sometimes Charlot, they both made the whole thing a lot easier. Dealt with Newton fallowell many tomes over the years , i would always use them . Thank you very much

Karen · 8 September 2024

5/5

Google

We thought that Newton Fallowell at Ashby really tried hard to sell our house and then in turn put a lot of effort into keeping us informed of how things were going. We think particularly that having a sales progress chaser like Sarah is a definite plus as things can get very protracted and knowing that someone has their finger on the pulse to push things along is very useful. The office staff are very friendly and approachable. We can thoroughly recommend Newton Fallowell at Ashby. Phil and Julia Harley

Philip · 2 January 2020

5/5

Google

Just want to say what a fantastic experience we had from all the team at Newton Fallowell's during our recent house sale. It's fair to say that in particular Sarah assisted way and above what would be normally expected. David & Marion Palmer @ Cherry tree lodge.

DAVID · 2 January 2020

Agent replied · 31 December 2024

Thank you so much David, we finally got there in the end! I wish you all the best for the future! Charlotte & Sarah :)

5/5

Google

Thanks to Charlotte and Sarah and the rest of the team for the fantastic job you did for us. I really was very impressed with the level of service and through your hard work and efficiency you have enabled us to purchase a lovely house in a fantastic location.

Kev · 2 January 2019

Agent replied · 31 December 2024

Thanks so much Kev for your kind review. We wish you all the very best in your new home, and you know where we are if you ever need any help in the future! :)

5/5

Direct reviews

We weee so pleased we chose to market the property with Newton Fallowell. Everything went to plan and a special mention for Rebecc, , so knowledgeable and helpful throughout the process. Wouldn???t hesitate to recommend.

Jan · 8 September 2024

5/5

Google

Excellent from start to finish, big shout out to Emma who went above and beyond to help in any way she could in what was a difficult time, can't thank you enough:-) xx Also to Sarah who was super helpful with solicitors etc xx Thank you to everyone at Newton Fallowell we recommend you highly. Sylvia Dutton

Maurice · 27 February 2023

5/5

Google

Recently sold parents bungalow in Ashby. Charlotte was never going to let this sale fall through, and we often had daily challenges of which were dealt with promptly and efficiently. We received excellent service from initial survey through to completion. Thank you.

Martin · 7 March 2024

5/5

Google

A fantastic service recieved by Sarah and the team in Ashby from the valuation to the completion, supporting us at every step of the journey. Thanks for making it an easy sale, we will be recommending you to friends and family.

Helen · 2 January 2020

Agent replied · 31 December 2024

Hi Helen, Thanks so much for the great review! I hope you settle well in your new home - Charlotte, Sarah, Victoria, George & Dan :)

5/5

Google

Super agents that know the importance of their business and support you through the whole process. I would choose Newton Fallowell every time, without hesitation.

Maria · 10 April 2026

5/5

Google

Very friendly and professional team at Ashby Newton Fallowell. Both Sarah and Charlotte get 5stars from me .Fantastic help when no one else could , and Sarah makes a great cuppa !

Clare · 2 January 2020

Agent replied · 31 December 2024

Thanks so much Clare i hope you've recovered from all the stress and are settling in well! You know where we are if you ever want to do it all again :) Charlotte & all the team at Ashby x

5/5

Google

The team were brilliant and definitely did everything they said they would throughout the sale. We were selling a family home after 40 years and all of the team were mindful, respectful and considerate about that at all times. We had some bumps in the road but still sold within the original time quoted and for a little more than we have been advised. I can't recommend them enough cool, calm and professional at all times. Humorous when we needed a lift and super supportive of all involved. Thank you team!!

Vicki · 2 January 2020

Agent replied · 31 December 2024

Thank you Vicki for the great review, we thoroughly enjoyed looking after your mother and assisting with the house sale. Its not been the easiest sale, but everything turned out well in the end. I hope your mum is settling in her new home, and i wish you all a very happy and healthy future. Charlotte & all the team x

5/5

Google

We bought our first house via Newton fallowell back when it was duncombe an Baker and it was Sarah who sold us that property so when it came to selling our property 20yrs later we had no problem in approaching fallowells they came round valued it and put it on the market immediately we were soon inundated with viewings eventually we sold in August this year and that’s were the problems started with our solicitors but for Sarah I think we’d of just pulled out of the sale her calm and relaxing manner put us at ease she was very reassuring and kept us positive if Sarah ever decides to leave the sales team I think she should go into conveyancing she seems to no more than the legal bods she kept us informed all through our sale and upto date with our purchase We can’t thank her enough for her professionalism throughout our sale if your looking for a sale agents look no further than Newton fallowell from start to finish they were brilliant Ps THANK YOU ONCE AGAIN TO SARAH 👍👍👍👍👍 and also to the rest of the fallowell team

Neil · 2 January 2019

Agent replied · 31 December 2024

What a cracking review Neil, so much appreciated. Sarah is an asset to our team and we very much appreciate her! thanks again and all the best for the future!

3/5

Google

The sale took 10 months. The house went on sale (three times), and each time, we received an offer within a couple of weeks. After each offer, NF seemed to go into reactive mode rather being proactive. It seemed that we had to phone before NF would check on any progress. On the third occasion, when we had started to get a second agent involved, an offer appeared within a week, we started to get regular feedback, and the sale was complete within 7 weeks.

Rod · 2 January 2019

Agent replied · 31 December 2024

Hi Rod, I’m sorry to see the 3* review. Your property sale did take a long time to complete, and I know this is frustrating. Unfortunately the chain was longer than we were originally told, and the Agents at the bottom were not forthcoming with providing us with sufficient updates to relay back to yourself, we unfortunately could only tell you what we were being told. When the purchasers decided to withdraw from the purchase we were equally as frustrated as you were. Luckily we sold the property again very quickly and this time we had an excellent buyer who was proactive in wanting to complete ASAP. I know it was a long journey for you and unfortunately some cases do take longer than others, thankfully we got the end result everyone wanted and completed at a much higher price than the original offer. Thank you for your patience and the team wish you all the best in the future.

5/5

Google

Moving house is one of the most stressful life events and what you need is a supportive, consistent, and caring hand to help you negotiate the journey. Newton Fallowell Estate Agents do this very well and negotiate effectively with all parties involved in the sale. My special thanks goes to Sarah who always went the extra mile for us and was tenacious in her desire to get the best results. Highly recommended company and fully justified my decision to go local rather than with an online agent.

Michael · 2 January 2019

Agent replied · 31 December 2024

Hi Michael, thank you so much for the kind words. We wish you all the best for the future and do pop in and say hello when you are next passing we would love to hear from you. Charlotte and the team :)

5/5

Google

Thoroughly professional service from start to finish - highly recommended

Neil · 27 July 2025

Agent replied · 8 October 2025

Thank you Neil! Appreciate your feedback.

5/5

Direct reviews

Excellent! Especially Rebecca Page...always kind respectful and mindful of personal circumstances. She us a credit to your team.

RACHAEL · 13 September 2024

5/5

Google

Had great service from Charlotte, Sarah and the team. They did so much work for us to make the transaction go as smooth as possible.

Karl · 1 January 2021

Agent replied · 31 December 2024

Thanks so much for your feedback Karl, really appreciated and particularly at the moment when things are proving to be a very busy market! Take care, and i hope wish you all the best in your new home, Charlotte & all at Team NF Ashby.

5/5

Google

Selling a house throughout Lockdown 1.0 was always going to be hard however both Charlotte and Sarah made the whole process a lot less stressful. Both was very informative and kept chase on the sale from the get go. I would highly recommend for anyone looking to sell.PositiveResponsiveness, Professionalism, Value

Jennie · 1 January 2021

5/5

Google

A buying experience supported greatly by Newton Fallowell who went the extra mile to keep everyone informed (and chased) in a difficult chain. Sarah and Charlotte were beyond helpful and a pleasure to work with. Thank you!

Louise · 10 October 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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