Trusted Agent profile · Ash Vale
★★★★★
40 reviews across 1 platform
231 Shawfield Road, Ash Vale, GU12 5DL
Mackenzie Smith's office in Ash Vale, at 231 Shawfield Road, is rated 4.5 out of 5 across 40 reviews on 1 platform, including 40 Google reviews rated 4.5.
Every review we hold for the Ash Vale office, from every platform, shown as written. First names only.
5/5
GoogleAfter my mother’s passing, Nick Kirby and his colleagues at Mackenzie Smith have managed the sale of her property with great communication and sensitivity. I live a distance away from the locality of the sale and yet had full trust in this professional teamPositiveResponsiveness, Quality, Professionalism, Value
Barry, thank you so much for the kind review. I shall pass your kind words on to Nick and team.
5/5
GoogleWe bought our house through Jason at Mackenzie Smith (Ash office) and the support was fantastic. Very responsive, kept us in the loop and incredibly helpful. We wouldn't hesitate to use them again.
Kevin, Thank you so much for taking the time to leave such a kind review. I'll be sure to share this with Jason and the team. … More
5/5
GoogleNick at Mackenzie Smith was really helpful, quick to get in touch when I had a query and (as a first time buyer) was really clear with explaining everything I needed to know. I would definitely recommend!
Helena, Thank you so much for taking the time to leave such a positive review following your recent experience with us. I'll pass your kind words on to Nick and the team. Best wishes Vicky
1/5
GoogleI would avoid using or dealing with Mackenzie Smith Estate Agent again. We bought a property they had listed on the market and their lack of communication with the chain was appalling, a lot of miscommunication and stress was caused due to this. They also disclosed confidential information about the sellers and their money - which is extremely unprofessional and unnecessary particularly as I’m sure the sellers disclosed this information to them in confidence. The solicitor they recommended - Star Legal, to the sellers we were buying from caused a lot of issues as they were also appalling to get hold of, our solicitor had problems on many occasions getting a simple response from them. They were even very difficult to get hold of on the day of completion which made things more stressful than needed. The only way at times to get the solicitor to communicate was by telling the estate agent to get in touch with them which was very annoying, stressful and inconvenient when solicitors are paid to communicate to eachother. This is a brief summarisation of our experience and I would not sell a property with Mackenzie Smith in the future nor would I buy a property they have listed again.
1/5
GoogleI would avoid using or dealing with Mackenzie Smith Estate Agent again. We bought a property they had listed on the market and their lack of communication with the chain was appalling, a lot of miscommunication and stress was caused due to this. They also disclosed confidential information about the sellers and their money - which is extremely unprofessional and unnecessary particularly as I’m sure the sellers disclosed this information to them in confidence. The solicitor they recommended - Star Legal, to the sellers we were buying from caused a lot of issues as they were also appalling to get hold of, our solicitor had problems on many occasions getting a simple response from them. They were even very difficult to get hold of on the day of completion which made things more stressful than needed. The only way at times to get the solicitor to communicate was by telling the estate agent to get in touch with them which was very annoying, stressful and inconvenient when solicitors are paid to communicate to eachother. This is a brief summarisation of our experience and I would not sell a property with Mackenzie Smith in the future nor would I buy a property they have listed again.
5/5
GoogleJason, Darren and the Team at Ash Vale are fantastic at supporting you with your move - would not hesitate at recommending the team to anyone wishing to sell or purchase a property in the areaPositiveResponsiveness, Quality, Professionalism, Value
Hannah, thank you so much for your kind review, it really is appreciated. Best wishes from all the team.
5/5
GoogleNick led interactions across a complex chain with many unexpected problems that needed solving. Could recommend highly enough
5/5
GoogleWe have had a very good experience with MacKenzie Smith Ash Vale , who were prepared to go the extra mile on several occasions to progress things. Helpful and polite at all times.
Jan, thank you so much for taking the time to leave such a positive review, it really is appreciated.
1/5
GoogleThey so n’t stop sending us letters to list our property with them, despite asking them to stop... bordering on harassment now, in no other industry is this acceptable!
Dear Mr Duncan, I've taken the time to review our mailing list and cannot find your name listed. If the letters are being directed to your property, rather than yourself personally, please do get in touch at marketing@mackenziesmith.co.uk and I'll ensure you do not receive any further communications of this nature. Kindest Regards, Vicky Jarman - Marketing Manager
5/5
GoogleDarren and his staff were the ultimate professionals and it was a joy doing business with them. I would highly recommend this estate agent.
David, thank you so much for the lovely review, it really is appreciated.
3/5
GoogleOutbid after having offer accepted and refused viewing on robins cottage because "open day fully booked" best interest of clients?
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you so much for taking the time to leave a 5 star review. It was our pleasure to assist you. Best wishes for the future! Best wishes from the team.
5/5
GoogleRating only, no written review.
Suzanne, thank you so much for leaving us a 5 star review, it really is appreciated. Best wishes from the team.
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Mackenzie Smith's Ash Vale office has 40 reviews across 1 platform: 40 on Google.
Mackenzie Smith Ash Vale is rated 4.5 out of 5 across all 40 reviews, and 4.5 out of 5 on Google from 40 reviews.
Mackenzie Smith Ash Vale, 231 Shawfield Road, Ash Vale, GU12 5DL.
