Mackenzie Smith Ash Vale reviews

★★★★★ 5/5

Google

Having previously had experience dealing with various estate agents when renting as well as buying homes I have never had a particularly good experience, so I was skeptical when reading good reviews of Mackenzie Smith. I have to say though that I was pleasantly surprised by the experience of both buying and selling with Mackenzies. Everyone we dealt with was down to earth, easy to work with and honest. We never felt like we were being misled, and always felt like they were working with us for a good outcome. We were extremely happy with our experience using Mackenzies - we dealt with Nick and Darren primarily, both of whom were polite and professional. If we were ever in the situation again where we needed an estate agent then Mackenzies would be top of the list for us by a mile.

Clarky · 29 September 2024

★★★★★ 5/5

Google

Darren was an excellent agent and better than I hoped for. Our chain was a tough one with many challenges, difficult people and poor behaviour. Darren rose to the occasion. His manner instilled confidence in all those around him and kept others calm in stressfull situations. Assertive, respectful, professional with a good sense of fun, Darren has the skills to pull people together and get things done. The other estate agents in the process looked hopeless in comparison to Darren's experience, skills and behaviours. If you're looking for someone who you can trust, who gets results without behaving like a "cowboy" I would highly recommend.

Siobhan · 1 July 2024

★★★★★ 5/5

Google

Buying/selling a property is such a stressful time, but I felt very lucky to have Darren on my side. He supported us brilliantly throughout the whole process; if it wasn't for him, on multiple occasions, I think this process would have gone on longer or worse, fall through. But Darren was a star, when above and beyond to support us and see this through. I highly recommend and if I move again, I'll be using Mackenzie Smith again.

Iolanda · 1 June 2024

★★★★★ 5/5

Google

Mckenzie Smith and Darren have been nothing short of absolutely superb. The service is excellent they really go out of their way to make sure things go smoothly and go above and beyond. My sale and purchase was particularly complicated however the professionalism and communication from Darren was excellent. I'd absolutely use McKenzie Smith again without a shadow of doubt and I'd encourage and recommend anyone selling or buying a house to use McKenzie Smith. Outstanding service.

Sam · 1 June 2024

★★★★★ 5/5

Google

1st class from Nick and the team in the Ash Vale office. Throughout selling our house Nick has worked tirelessly and persistently to reach exchange of contracts. There where some challenges along the way however we where always provided …

Alex · 14 April 2025

★★★★★ 5/5

Google

Superb experience. Darren went the extra mile to peddle our purchase through quickly, you can certainly rely on him to get things done. He even helped out on some issues on our sale, not through McKenzie!

Lucy · 14 April 2025

★★★★★ 5/5

Google

I would recommend Nick from Mackenzie Smith to anyone! From the moment we met Nick we were positive about his passion and commitment for his job. He was open, honest and knowledgeable about all areas of marketing, selling and his role in it all. There was no 'big sales pitch' which was refreshing. We were kept informed all the way through and Nick didn't disappear once we had sold. In fact we thank Nick for helping us finally get to contract exchange as he went over and above chasing all solicitors and estate agents up and down the chain till we got there. (Shame he wasn't our solicitor too!)PositiveResponsiveness, Quality, Professionalism

Diana · 27 August 2021

★★★★★ 5/5

Google

We spoke to a few estate agents when deciding to put our property on the market and chose Mackenzie Smith, Ash Vale as gut instinct told us they were the right choice. Our initial meeting (and most of our dealings) were with Darren, although we were also very happy with any interaction we had with Jason and Nick as well. We felt that Darren was realistic and honest with us, rather than saying what we might want to hear to get us on board. Reviews on the way forward came at the right time and we were happy with the advice given. However, where they really came in to their own was when we were approaching exchange of contracts. We were unfortunate in that, whilst only two houses in the chain, there were a string of complications and hold ups with our buyers' house which really prolonged the process. Our buyers had sold through an online agents who, having got their fees up front, were really no use in trying to get us all in a position to exchange and I believe proved almost impossible for anyone to get hold of. Therefore Darren proved invaluable and was the driving force in chasing things up and liaising with everyone he was able to, to keep things moving along, effectively doing the job of both our agent and our buyers' agent. I won't pretend that the experience hasn't proved extremely stressful at times, but I don't want to imagine how much worse it might have been were it not for having a voice of reason at the end of the phone, chasing up the right people when necessary. I am also pretty certain after this experience that we will never choose to use an online agent, having realised that there is so much more to the whole process than just getting a sale agreed! Thank you team MS!PositiveResponsiveness, Quality, Professionalism, Value

Geoff · 27 August 2021

★★★★★ 5/5

Google

We could not speak more highly of the team at Mackenzie Smith, Ash Vale branch. Darren is very personable, honest & reliable from the moment we met him we knew that they were the estate agents we wanted to use. All the way through the process Darren, Nick & Jason stayed in regular contact and nothing was too much to ask. Having only moved to the area when we bought our first home four years ago, Darren’s personal knowledge of the area & in particular our estate was second to none.PositiveResponsiveness, Quality, Professionalism, Value

Hannah · 27 August 2021

★★★★★ 5/5

Google

We bought our first apartment in Ash through Darren. We were new to the process and he was very considerate with our nervousness to buy and helped us with every step, advising us throughout the transaction. His knowledge of the market was far greater than any agent we had dealt with in our search to date and gave us the confidence when we came to putting in our offer that we were buying the right home. We absolutely love where we have bought and can’t thank Darren enough for everything he has done. We would not hesitate to recommend Darren to everyone we know. Thank you!

Rory · 31 May 2020

★★★★★ 5/5

Google

Darren Allett the Manager at the Ash Vale Office is a total professional, he is honest, Trustworthy and diligent, for us he made the impossible happen, It's been a pleasure from the start to the finish

Trevor · 30 August 2024

★★★★★ 5/5

Google

Nick and the team have been fantastic during our house purchase, being a first time buyer can be daunting, but they have made the process a simple and easy one!

Cam · 29 September 2024

★★★★★ 5/5

Google

I have bought and sold a property through Mackenzie Smith within the last two years and cannot recommend them enough. My contact Jason was professional, always contactable and helped every step of the way throughout the process. Would highly recommend them!PositiveResponsiveness, Quality, Professionalism, Value

Darren · 27 August 2022

★★★★★ 5/5

Google

Darren and his team are the most professional, knowledgable, trustworthy, ethical and dedicated real estate professionals I’ve ever dealt with. We sold and bought through them and I can’t think how this could go any better. …

Kat · 14 April 2023

★★★★★ 5/5

Google

Nick was fantastic all the way through our sale & purchase. I would highly recommend his services & will seek to use him in future if/when we next move. He followed-up with all parties (all solicitors, buyers, sellers etc.) in the chain …

Harry · 14 April 2022

★★★★★ 5/5

Google

We have no hesitation recommending this company, Darren the Manager was courteous, polite and so helpful. We went with this company as Darren is truthful and honest and bends over backwards to help.

Karen · 14 April 2023

★★★★★ 5/5

Google

We recently purchased our new house through Mackenzie Smith and from the beginning they were fantastic. Nick handled our purchase and was always available either on the phone or email, never taking longer than a few hours to respond. He was …

Frazer · 14 April 2025

★★★★★ 5/5

Google

Jason Bowden never over promises or under delivers Jason is a credit to Mackenzie Smith this is the fourth time I have used Mackenzie Smith and Jason has looked after things every time would most definitely use again strongly recommend.PositiveResponsiveness, Professionalism

Brian · 27 August 2021

★★★★★ 5/5

Google

We bought a house through Mackenzie Smith and the process was very efficient. Darren was continually keeping us updated and easy to get hold of when needed. He's very transparent and honest and I'd be happy to recommend them

Oliver · 31 May 2020

★★★★★ 5/5

Google

Darren Allett at Mackenzie Smith has sold Numerous houses for my company and also a friend . Excellent service and great communication throughout the process.

David · 31 July 2024

★★★★★ 5/5

Google

Mackenzie Smith Estate Agents are endeavouring to meet my criteria for a bungalow in a specific area. They continue to have my interests and contact me regularly. …

Marian · 14 April 2024

★★★★★ 5/5

Google

Just the best estate agents around, they have sold two properties for us now and nick is honest and professional which me being old school is just perfect. If nick suggests something he is telling you for your benefit. Thanks guys.

Jonathan · 14 April 2023

★★★★★ 5/5

Google

Mackenzie Smith did an excellent job in the sale of my property. Assistant Branch Manager Jason Bowden exhibited an excellent knowledge of the local market. He was accessible and prompt in his communications and kept me fully informed every step of the way.

Salma · 31 May 2022

★★★★★ 5/5

Google

Very responsive and easy to talk to. Definitely recommended over bridges

Adam · 30 August 2024