Every review we hold for the Ascot office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid this company. Profits ahead of anything else.
First became aware of Hat and Home with a property my partner and I were keen on. After being messed around with bidding wars, I raised this issue on the phone with the representative, to which I was told "No, we don't engage with any of that, it wastes time for everyone involved and just drives cost - for us it's a first and final offer, always" which was reassuring to hear. A few days later, I left some details with the agent, including my maximum budget, which I *strictly* said could not go above £450,000.
Martin · 27 April 2024
★★★★★ 5/5
GooglePaul helped us with the sale of our apartment a few years ago. Professional, knowledgeable, friendly expert advice. Couldn’t think of a better person when it comes to selling property or managing a purchase. We’ll certainly be recommending Paul and Hat and Home to our friends in Ascot.
Rob · 14 April 2024
Agent replied · 20 January 2024
Thank you for your kind words, Rob. Paul is a true asset to the business and we hope we can help you and your friends in the future! :)
★★★★★ 5/5
TrustpilotGreat 5* company
I have never really had a positive experience with Estate agents in the past,untill I got in contact with Barnaby at Hat and Home Wokingham. I had a meeting with him regarding the sale of a property, and he was so well informed, and gave great advice. A whatsapp is set up so that he can keep you informed of different things. Honestly, I'm 50 years old and customer service is so important to me, and great customer service, is what you get from Hat and Home, with positive results
Rachael · 10 April 2024
★★★★★ 5/5
TrustpilotA big thank you to Hat and Home Team
A big thank you to the friendly and hardworking team at Hat and Home Estate agents for your excellent work. what I received from you was a top-notch customer-centred service which suited my unique circumstances. You gladly accepted to compete with other estate agents to market my property - although this didn't happen because you took a day to find a customer. Your unique marketing model meant that I benefitted from working with one specific consultant from start to finish, making it easy for me to follow the ongoings. You guys are simply amazing and the sky is the limit for you. I highly recommend you (Hat and Home) to anybody wishing to let their property asap. Once more, THANK YOU ANNIE.
Kepha · 14 February 2024
★★★★★ 5/5
TrustpilotCharlotte from Hat and Home was so…
Charlotte from Hat and Home was so helpful, patient and transparent. She kept us updated regularly, communicated brilliantly and we felt in capable hands. I would feel very confident selling or buying with Charlotte as the agent, Elizabeth
Elizabeth · 16 January 2024
Agent replied · 20 January 2024
Hi Elizabeth,
Thank you for your kind words and the excellent review! We're delighted to hear about your positive experience with Charlotte and look forward to assisting you with any future sales or purchases at Hat and Home.
★★★★★ 5/5
TrustpilotFantastic experience from start to…
Fantastic experience from start to finish. Everyone we've had contact with has been friendly and helpful helping us every step of the way. A refreshing change to actually deal with an agent that feels like they're on your side rather than just in it for the commission. I would 100% recommend to anyone looking for their next property/selling a property.
Katie · 31 May 2024
★★★★★ 5/5
TrustpilotA great letting agent in Bracknell
A great letting agent. Everything was very efficient and we were welcomed to our new flat with a bottle of champagne!
RentalCustomer · 9 November 2023
★★★★★ 5/5
TrustpilotAnnie and Sam have done a great job
Annie and Sam have done a great job. They are efficient and trustworthy, very polite and kind explain matters clearly. Would recommend to my friends for their good services. Keep up to their good work.
ANNA · 18 December 2023
Agent replied · 20 January 2024
Thank you so much for your kind words, Anna! We are delighted to know that Annie and Sam have done a great job and that you would be willing to recommend us to your friends. We strive to provide excellent services and we are glad you could experience that. :)
Copy this suggestion
★★★★★ 1/5
TrustpilotNo answering
Never answer phone call or email
Alireza · 21 January 2025
Agent replied · 29 July 2025
Hi Alireza
My name is Ben Gee and I own the business. I am really sorry you have had trouble contacting us. If you direct your query to me personally on ben@hatandhome.co.uk or call me on 07523106629 (anytime) I will make sure we help you and hopefully turn your experience from 1-star to 5-star!
I look forward to hearing from you
Ben
★★★★★ 5/5
TrustpilotThe ladies at Hat & Home Bracknell have…
The ladies at Hat & Home Bracknell have been great from start to finish. Clear communication and thorough in their help and support. The team are determined to work as best as possible on your behalf and minimise the stress often associated with buying/selling properties, offering great service at a fair price. Would highly recommended.
Kerry · 30 January 2024
★★★★★ 5/5
TrustpilotStaff at Sandhurst branch have been…
Staff at Sandhurst branch have been great & very helpful! I would recommend them to anyone!
Rosalind · 18 August 2025
★★★★★ 5/5
Trustpilot5 star experience with Hat & Home
First time dealing with Hat & Home, and the experience to date has been first rate. Everyone in the Wokingham branch, Sam, Emily, Freya and Annie to name but a few have been attentive, responsive and delivered all they promised. Would thoroughly recommend and have no hesitation using again.
Jim · 23 April 2024
★★★★★ 5/5
GoogleI would certainly recommend Hat and Home in Ascot for selling your home.. Paul and Lucy did a tremendous job of selling my late father’s house in Sunningdale. A special Thankyou to Lucy, you’re an asset to the company. 5 star all the way.
Angela · 1 July 2024
★★★★★ 5/5
TrustpilotI would highly recommend Annie from Hat & Home
Annie (Hat&Home Wokingham) made me feel very welcome. She went out of way to ensure that we inspected the property even at short notice. Very professional, great communication and excellent service. I’d totally recommend her any day. Ask for Annie!
Sam · 4 June 2024
★★★★★ 5/5
TrustpilotI have had the pleasure of dealing with Hat and Home for a while now and always top service
I have had the pleasure of dealing with Sam and Emily for a number of years now and they are always courteous, professional, approachable and always find a solution to any issues that may crop up
Mark · 20 June 2024
★★★★★ 5/5
TrustpilotExcellent from day one …
Lilly and the Wokingham team made our purchase experience smooth and professional. Great communication updates and support throughout the purchase from Lisa and Lilly our estate agent, was a complete pleasure to work with including some help after we moved in!
Glenda · 27 April 2023
★★★★★ 5/5
TrustpilotI can't believe that I am just about to…
I can't believe that I am just about to say positive things about estate agents, but I HAVE to!! We have just exchanged on both purchase and sale with Hat and Home.
Diane · 24 October 2023
★★★★★ 5/5
GoogleThank you Hat and Home for the excellent work for being helpful and professional hrough out the process
Gladys · 1 July 2024
★★★★★ 5/5
TrustpilotPatience and understanding
My experience with Hat & Home has been excellent.
C · 2 August 2024
★★★★★ 1/5
TrustpilotDisaster letting agent
Disaster letting agent. These people can not be trusted!
Simon · 31 March 2024
★★★★★ 4/5
TrustpilotVery professional, communication is excellent
I bought my house through the Wokingham branch in July.
Sarah · 11 July 2022
★★★★★ 5/5
Trustpilot⭐️⭐️⭐️⭐️⭐️ 5 stars for Bobby!
⭐️⭐️⭐️⭐️⭐️
Patricia · 9 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
