5/5
Excellent service from start to finish
Agent replied Β· 1 October 2023
Thank you so much for the kind review, very much appreciated.
Trusted Agent profile Β· Arnold
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1,868 reviews across 3 platforms
26 High Street, Arnold, NG5 7DZ
HoldenCopley's office in Arnold, at 26 High Street, is rated 4.7 out of 5 across 1,868 reviews on three platforms, including 1,041 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards, one of three awards HoldenCopley won in 2026.
1,041
Reviews on Google
This office
139
Reviews on Facebook
This office
688
Reviews on Trustpilot
This office
The Trusted Agent 2026 results for HoldenCopley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Arnold office, from every platform, shown as written. First names only.
5/5
Excellent service from start to finish
Thank you so much for the kind review, very much appreciated.
5/5
Me and my partner found ourselves in a desperate situation, needing to find a property within a very short period of time. If it wasnβt for the incredible dedication and exceptional professionalism of Luke Willen, as well as the efficient and proactive work of Amrita, we may well still be in that situation. I canβt recommend these guys enough!
5/5
They have been patient when solicitors took a very long time. Kept me informed and easy to get hold off. Maybe time for more staff as noticed on some occasions on answer phone message. It certainly doesn't detract that the service was good. I would use them in the future. Many thanks to the team and Emma on progressions.
5/5
I cannot speak highly enough of everyone who works here, from my initial meeting with Thomas, to the sale within a week of signing up, despite being on the market with another agent for 5 months!! They kept in touch with a weekly progress call and worked really hard all the way through to completion, amazing company, 5 stars all the way
5/5
Friendly and approachable team
We have recently had an offer accepted via your team. Bethan helped us to make this process as smooth as possible, she responded to emails promptly and made us feel at ease with her friendly approach.
5/5
Great services friendly people π one of the best in Nottingham... β¦
Hi Ali, thank you for so much!
1/5
We pulled the house out of the marketβ¦
We pulled the house out of the market because of Holden Copley. They never called the interested buyers for any feedback. We had a few viewings, but not a single feedback. We are moving to another agent.
5/5
Great lettings and property management service. Efficient and responsive. Would definitely recommend to any landlords in the East Midlands.
Hi Christopher, that is amazing to hear! Thank you for the recommendation.
5/5
Just recently completed the sale of our property and have to say what a first class service Holden Copley have provided. Nothing was to much, they did all the chasing and kept us informed of each stage and what was required for the next. I can`t thank the team enough! I would strongly recommend their services without question!
5/5
Friendly, professional service. Sheryl has been wonderful. I would recommend HoldenCopley most highly.
5/5
Had a good viewing experience with Josh. Very helpful and informative.
Thank you Chathura!
5/5
I recently had a great experience with Holden Copley for my house completion. Georgina in particular had always kept me updated, responded fast to my emails and advised me on protocols which provided me with a satisfactory experience on purchasing my first property.
5/5
This was my first purchase via Holden Copley and I must say they were excellent throughout the entire process. Lianna who managed the sale was especially helpful and on the ball. Big thank you and I will definitely be using HC again :)
5/5
We have bought a house through Holden Copley and we are grateful for the excellent professional work of Melissa Delton because her help has been valuable to us. thank you very much Melissa we really appreciate your help. We recommend you Holden Copley.
5/5
Third time lucky with a buyer for my house. They never gave up! Kept in touch at all points until the house was sold. Thank you to everyone from Jack who did house viewings to Melissa, Lottie, Georgia and not forgetting Sheryl! Sorry if I forgot anyone but you all did a brilliant job. :}
5/5
Iβve recently bought a flat throughβ¦
Iβve recently bought a flat through Holden CopleyThe sales negotiator Melissa, was excellent at her job in dealing with solicitors who were dragging their feet with conveying. She was my βgo toβ personThank you Melissa!
5/5
Never had experience of these guys but they are well established and always busy which speaks for itself.
Hi Philip, thank you so much! We hope to work with you soon :)
2/5
Very difficult to contact. Mixed messages to both buyer and seller. But we got there in the end
Thank you for your feedback. Please could we ask you to email further information regarding your review to steven@holdencopley.co.uk so we can work learn and work harder to change your 2 star to 5 next time around. Kind regards, HC
5/5
Fantastic professional team sold within 2 day's, very informative every step of the way. Every detail covered. Thanks!!!
Hi Ade, we are so pleased for you! Thank you for the lovely review :)
5/5
We had the pleasure of Sadie and Lianna sorting out first house purchase - we had a few bumps in the road but we finally got our keys and we can't thank them enough for helping the process along - they were so personable, positive and easy to talk to!
5/5
Purchased my property through Holden Copley and due to their excellent service throughout the process I decided to use them for management of letting out the property!! Extremely helpful staff in both sales and lettings and very accommodating to my situation which gave a person touch to the process! Can't thank them and Dawn in the mortgage services department enough!
1/5
Enquired about property 31/1/22 Still waiting for return call 20/2/22
Hi Robert, we are sorry to hear that you are waiting for a return call. Would it be possible if you could email our Associate Director (Helen) at helen@holdencopley.co.uk to resolve the issue for you. Many thanks
5/5
Had a viewing with Josh S, was amazing and helpful!
Hi Alex, that is great feedback! Thank you
5/5
Fantastic communication and supportβ¦
Fantastic communication and support from Lianna at the Arnold branch.Consistently in communication and chasing documents and updates to progress both our sale and purchase through in a timely manner. Thanks for all your help!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: HoldenCopley, Arnold won Platinum; HoldenCopley, Long Eaton won Trusted Agent; HoldenCopley, Hucknall won Trusted Agent.