Trusted Agent profile · Argyll and Bute
★★★★★
297 reviews across 3 platforms
22 West Princes Street, Helensburgh, G84 8TD, Argyll and Bute, G84 8TD
Clyde Property, Helensburgh's office in Argyll and Bute, at 22 West Princes Street, is rated 4.0 out of 5 across 297 reviews on three platforms, including 48 Google reviews rated 4.3.
Every review we hold for the Argyll and Bute office, from every platform, shown as written. First names only.
5/5
TrustpilotOne team with Customer focus at the heart of it.
The transparency from the Clyde property team was 1st class. A property chain can result in a lot of concern but the team on Clyde mitigate this by being open and honest and keeping communications real time. The team in Bearsden do operate as one team which is great from a customer perspective as updates and responses to questions were quickly and efficiently handled no matter who you spoke to from the Clyde team.
5/5
TrustpilotSuperb
The Clyde property Bearsden team went above and beyond for us when selling our beautiful home of 10 years and helping us buy our forever home. We can’t thank them enough for being so attentive and helpful throughout the whole process!
5/5
TrustpilotFrom very beginning to end of the…
From very beginning to end of the process (which took some time), the service from everyone was exceptional. Would highly recommend every time.
5/5
TrustpilotHighly recommended for a professional and proactive service
Clyde were so professional and efficient in all aspects of my property purchase and sale. Staff were helpful and proactive in following up with viewers and keeping us updated on progress. Their online video and photos really captured interest and ensured that we had lots of viewers in the 2 weeks our property was on the market for.
5/5
TrustpilotReally helpful staff
Really helpful staff. Professional and organised. Very good service. Would highly recommend.
2/5
TrustpilotBad for tenants and good for landlords.
Bad for tenants and good for landlords.We had the worst check out process we ever faced living in Scotland. The process took 26 days after repeated calls to the office. Then as all the shady agencies they charged 168 pounds for cleaning when we had already used the professional cleaning services. They know we need the deposit money as soon as possible so they used this against us. They also charged £150 for damage where most of the items were as it is what we got when we moved in. During our more than 2 yrs of stay in the flat we didn't face any problems with the agency or landlord, but it suddenly became a different company when we handed out our notice.I would advise every tenant using this agency to take photos and note down any micro problem you find and then only sign the agreement. And do the same thing before you handover the keys.We didn't have this problem with any of our previous agency.
5/5
TrustpilotFriendly and supportive
Friendly, efficient and helpful, Clyde Property kept me informed and supported throughout the process of finding a rental property that was right for me. They worked through what I was looking for to help me identify appropriate properties to view at the outset, and were always responsive to questions during the application process and later stages of referencing and moving in. It made it very stress free!
5/5
TrustpilotFirst class
First class service from start to finish; the team couldn’t have been more helpful in both the buying and selling processes. Excellent communication and super friendly along the way; bravo 🙌
5/5
GoogleEsme and the team in the office all did a great job.
5/5
TrustpilotProfessional service from day 1
Professional service from day 1.
5/5
TrustpilotI let my property through Clyde…
I let my property through Clyde Property and they were an excellent agent. When I decided to sell my flat, I again used Clyde Property, Kirsten and Niki were my main contacts, and I have to say they were excellent, and achieved a very good price for my flat.
5/5
TrustpilotWe have been really impressed with…
We have been really impressed with Clyde Property. Being first time buyers the whole process is very new to us, Andrew Walker put us at total ease during our viewings and if it weren't for his knowledge, strong relationship with the seller and his other colleagues we wouldn't have just purchased out first family home. Highly recommend Clyde for a friendly, professional and stress-free buying experience.
5/5
TrustpilotFirst class from start to finish
First class from start to finish , double quick results by a dedicated & friendly staff , can't be faulted .
1/5
TrustpilotAppalling rental property management…
Appalling rental property management service. Avoid if you’re a landlord or a tenant.Disastrous inability to communicate. Unreliable trades persons sent to deal with issues, Incorrect rent payments made to me even though tenants paid Clyde correctly. Didn’t even respond to my notice to terminate contract with Clyde, then so slow to act that transfer to new agent for one property had to be delayed. Clyde failed to act on tenants repeated reports of a leak for two months - downstairs property ceiling collapsed as a result. Showers not working properly for more than 6 months - in this time Clyde arranged a contractor to attend who replaced both showers (which was clearly not the issue anyway) but who then refused to attend again when that didn’t fix the problem. Clyde didn’t have any plan at all after that so I had to take back management of the property myself to resolve this issue. Clyde failed to transfer utilities into tenants name as stated they would - 10 months on and I’m £200 out of pocket and still dealing with outstanding issues with Scottish power as a result and my tenants are still trying to pay off a large bill they weren’t aware of. After I left Clyde, my tenants received invoices to pay rent to Clyde still and I received notice of mandatory testing to be done. Went into local branch to take back the keys they held and the manager claimed no knowledge of any problems or that we were leaving, however tenants had repeatedly contacted her about the issues they’d had!I’d have been better managing the properties myself from the start as I ended up spending more time chasing Clyde than if I’d just been dealing with things myself. Also I feel so bad for my tenants who’ve had so much stress and worry not to mention financial implications due to Clydes ineptitude. Unbelievably poor service.
1/5
TrustpilotSimple urgent repair. Still not done.
I have a simple repair that is needed (reported on Jan 12th) to keep the front door and 3 internal doors shut. Have had to chase it every step of the way. Rubbish excuses. Rubbish communication. Rubbish service. Zero compassion. Innefective. Would not reccomend. Would not have moved in if I had known about issues. They were either not in the inventory or they were and had not been spotted. Its to protect my toddler so I'm losing my mind a bit trying to keep chasing. Really unpleasant worrying about it.
5/5
TrustpilotI initially rented out my property…
I initially rented out my property which was done to a very professional standard,they gave good advice which I followed and had a stress free rental.
5/5
GoogleWe can not fault the service we have had with Clyde Property, from Allan and all the team of girls have been excellent. We will definitely recommend Clyde Property to anyone that wants to sell their property. Thank You so much from both of us. Ann Marie & James Kilpatrick
5/5
TrustpilotThe Amazing Clyde Team
Allan and the Clyde team were fantastic. The marketing for our property was fabulous and truly sold our house. The team settled our nerves when the market slowed over the festivities, encouraging and reassuring us. Communication was amazing and contact was made almost daily. I would definitely use the Clyde team again if ever the need arises. Thank you so much to you all
1/5
TrustpilotBeware of future dealings with Clyde Property Helensburg
We rented a property with Clyde property Helensburg and from the outset it was scaling one obstacle or the other about mandatory insurance with the referencing property to them providing just a gas cooker for the new apartment after collecting 2months rent as deposit to their not responding to emails or using another unverified email to respond to or probably evade "sensitive" issues. They don't deserve even one star at all as they are so hard-hearted and all about their contract with the client without a recourse on how to balance the relationship with the paying tenant. I can't see how any tenant can last long in any of their properties with their current perspective on "how it should be" rather than "how it can be better"
1/5
TrustpilotSHOCKING ESTATE AGENCY
I've been buying and selling flats in Glasgows West end for 31 years and have never encountered a more incompetent estate agency as clyde west end. They seem to fill their shop window with mannequins rather than skilled sales people. At the time of interviewing them I spoke to 2 of their landlords and reviewed their goid reviews which were obviously composed by one of their stupid poorly trained staff. Be careful with this office.
5/5
TrustpilotBest selling experience ever
Clyde Property Helensburgh (Seller)The whole experience from initial valuation to final completion was a distinct pleasure due to the professionalism shown by the whole team!They arranged for the Home Report & the photographer whose photos and video (including a drone flyover) were superb!Contact with potential buyers was kept up on a daily basis.I would not hesitate to recommend Clyde Property Helensburgh.
1/5
TrustpilotAwful property management service
Awful property management service, once they've taken your money you're left to deal with staff with horrible attitude. Slow and delays to repairs!
Dear Jay,Thank you for taking the time to review your experience with Clyde. I am sorry to read of the dissatisfaction you mention in terms of your tenancy (I assume). We do pride ourselves on customer experience and as such I would be keen to have a further discussion with you in terms of the tenancy whilst also reviewing your property file on our system. I am available and can be contacted anytime on 07860953860 or craig.moody@clydeproperty.co.uk.Many thanks,Craig
1/5
GoogleThe staff doesn’t help what so ever when ever you need someone they don’t come and banned people for no reason if you wanting a good night out I would choose a different place I wouldn’t even put my worst enemy in there
5/5
TrustpilotJudy was so lovely and supporting…
Judy was so lovely and supporting throughout the whole letting process. Thanks again!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Clyde Property, Helensburgh's Argyll and Bute office has 297 reviews across three platforms: 48 on Google, 1 on Yell, 248 on Trustpilot (across the whole business).
Clyde Property, Helensburgh Argyll and Bute is rated 4.0 out of 5 across all 297 reviews, and 4.3 out of 5 on Google from 48 reviews.
Clyde Property, Helensburgh Argyll and Bute, 22 West Princes Street, Helensburgh, G84 8TD, Argyll and Bute, G84 8TD.
