Every review we hold for the Andover office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had such a fantastic experience with Neve from start to finish. She was incredibly helpful throughout the entire process and her communication was outstanding, she always kept us updated and was quick to answer any questions we had.
What really stood out was how understanding and accommodating she was. We hadn’t realised we needed to give two months’ notice at our current property, and Neve went above and beyond to help rearrange our moving date by a whole month. That took so much stress off our shoulders, and we’re incredibly grateful for everything she did to make it happen.
Nothing ever seemed too much trouble, and she made what could have been a very stressful experience so much easier. We can’t thank Neve enough for all her hard work and kindness. We would highly recommend her to anyone looking for a dedicated, professional and genuinely caring estate agent.
Clare · 25 July 2026
Agent replied · 22 August 2026
Thank you so much for taking the time to share your experience. We’re truly delighted to hear how well everything went with Neve. She is dedicated to providing exceptional support, and it’s wonderful to know her communication, understanding, and willingness to go the extra mile made such a positive difference for you.
We’re especially glad that she was able to help rearrange your moving date and ease the stress around your notice period, situations like that can be challenging, and Neve always strives to make the process as smooth as possible. Your kind words about her professionalism and genuine care mean a great deal.
We’ll be sure to pass your lovely feedback on to Neve; it will no doubt make her day. Thank you again for your recommendation, we’re grateful you chose us and wish you all the best in your new home.
★★★★★ 5/5
GoogleAfter deciding to sell my house in Andover I contacted Tom at Your Move to discuss. He give me helpful tips and advice to get the previously rented house up to a good standard and showed me useful comparisons between homes sold in various states of decoration and repair in order to obtain the best price. Once on the market the house sold after one viewing exceeding my expectations on timelines. Tom has assured me he will keep me informed as the sale progresses. I can highly recommend Tom who is very personable and professional and clearly appreciates the stress both vendors and buyers experience and alleviates where he can assist.
Sandra · 22 July 2026
Agent replied · 22 August 2026
Thank you for your fantastic review and for choosing Your Move Andover to help with the sale of your home.
We're delighted to hear that our advice and market knowledge helped you prepare your property for sale and achieve such an excellent result. Selling after just one viewing is a wonderful outcome, and we're so pleased it exceeded your expectations.
We understand that moving home can be a stressful experience, so it's great to know he has been able to provide reassurance and support throughout the process.
Thank you once again for your review. We really appreciate your trust in us and look forward to helping you through to a successful completion.
Kind regards,
Tom Simpson
★★★★★ 5/5
GoogleWe recently sold our home through Tom Simpson at Your Move Andover and couldn’t be happier with the service from start to finish. Tom and the team were professional, friendly, and incredibly proactive throughout the process. Communication was excellent, we were kept updated every step of the way and always felt supported.
A special thank you to the team for making what can often be a stressful experience feel smooth and straightforward. Their knowledge of the market, attention to detail, and dedication really stood out. We achieved a fantastic result and would highly recommend them to anyone looking to buy or sell a property. Five-star service all round!
Sophie · 22 May 2026
Agent replied · 22 August 2026
Thank you very much for your kind review, Sophie. I'm delighted to read your feedback of Tom and the team! Many thanks, Darren
★★★★★ 5/5
GoogleYour Move in Andover were absolutely fantastic, from the outset, when helping me find my home, and then managing my tenancy for the last 4 years. Always helpful, friendly and knowledgeable. Offering fantastic support with any maintenance issues or any other queries I had. Prompt and professional but always with that rare personal touch. Many thanks again, especially to Luke and Christine!
Jules · 15 August 2026
Agent replied · 22 August 2026
Thank you very much for your review Jules. Luke has said how nice it was to get to know you over the last 4 years. I'm glad to hear that the team could be of always be helpful to you.
Kind regards,
Tom Simpson
★★★★★ 5/5
GoogleTom Simpson does again! Regular contact, statistic charts, and polite phone calls! this is a caring company! Very pleased with them! My experience of Your Move, especially Tom Simpson, is exceptional efficiency, regular, very polite, contact, and attentiveness! He has also taken great trouble for my daughter as well! He always returns calls, rings me often, and takes care of my searches, keeping on eye on everything for me! I'm very proud, and grateful, of the care he takes! Olly.
Olwen · 13 March 2026
Agent replied · 13 April 2026
Thank you very much for your kind review, Olly. I am delighted to read your positive feedback of the service provided by Tom. Many thanks, Darren Hillier-Minton
★★★★★ 5/5
GoogleWe recently bought a house where Your Move Andover were the selling agents, and I have to say, Tom was outstanding throughout the entire process. He stepped in where my own agent didn’t, consistently pushing the deal forward and keeping things on track. He even helped by contacting our managing agent when delays started to hold things up, something my own agent should have been doing.
I genuinely wish we had known how good Your Move were compared to the agent we used. Tom’s professionalism, communication, and dedication were exceptional, while ours were, asleep at the wheel. I can’t recommend Tom at Your Move Andover highly enough.
Matthew · 13 December 2025
Agent replied · 13 April 2026
Hi Matthew, thank you so much for your kind review! I'm delighted to read your feedback and I am pleased to hear about the great service Tom offered. Wishing you all the very best in your new home! Many thanks, Darren Hillier-Minton
★★★★★ 5/5
GoogleGot our 1st accommodation through them in 2022 having moved from Zimbabwe,a 2 bed flat a stone throw away from town centre and for 3 years anything that needed to be fixed they were always helpful and had it sorted, we received a Section 21 as our landlord (very good one i must say) sold the house to his brother, in all our panic of being out of a place to stay they swiftly assisted in getting a new place to stay and it eased our worries and the communication from time getting the approval to moving in was always on point and now we are in our new home, Happy..
Thank you Luke and your team.💪🏿💪🏿💪🏿
John · 13 August 2025
Agent replied · 13 April 2026
Thank you very much for your kind review, John. The team are delighted to have helped you with your recent move, and we wish you all the best in your new home. Many thanks, Darren Hillier-Minton
★★★★★ 5/5
GoogleWe’ve had our property let for the past 30 years with Your Move in which time there have been 12 tenants and all rent was paid. The property was unoccupied for 18 weeks during that time. From the early days Christine was our main contact ably assisted by Luke in recent times. Those statistics speak for themselves - thank you Chris and Luke.
Having recently sold the property we would like to thank the Sales
Team for their efficiency.
Helen · 13 August 2025
Agent replied · 13 April 2026
Thank you for your kind review, Helen. I'm delighted the team could assist you over the last 30 years! Wishing you all the best for the future. Many thanks, Darren Hillier-Minton
★★★★★ 5/5
GoogleBrilliant experience being a first time buyer. I dealt with Tom and the team, we needed up purchasing our first ever viewing with Tom. We had several complications with my solicitor and it was dealt with great patience and care. Tom was brilliant with updates, communication, and information. Made my first experience very easy and enjoyable (estate agents side). Would highly recommend. Flawless.
Phoenix · 13 December 2025
Agent replied · 13 April 2026
Thank you very much for your kind review, Phoenix. I'm delighted to read your feedback about Tom and the team! Many thanks, Darren Hillier-Minton
★★★★★ 5/5
GoogleI sold 2 properties through Your Move
Andover. Both properties Completed on the 29th May 2026. I struggled slightly
with the electronic conveyancing but found Your Move & especially Tom Simpson an invaluable help through the process.
Tony · 22 June 2026
Agent replied · 22 August 2026
Thank you for taking the time to leave such a lovely review. It was my pleasure to work with you Tony.
We understand that electronic conveyancing can sometimes feel challenging, so it’s great to know that the team was able to support you through the process. Glad to hear that my assistance made a positive difference to your experience.
Thank you for choosing Your Move Andover to handle both of your property sales. We truly appreciate your trust in us and wish you all the very best for the future.
Kind regards,
Tom Simpson
★★★★★ 5/5
GoogleNeve was incredible, kept me informed with all that was going on, very friendly and professional. Thank you so much Neve, looking forward to starting afresh in our new home xx
Zoe · 25 July 2026
Agent replied · 22 August 2026
Thank you so much for your lovely review it means a great deal to us. We’re thrilled to hear that Neve made your experience such a positive one. Her friendly, professional approach and constant communication are exactly what we aim to deliver, and it’s wonderful to know she helped make your move feel smooth and supported.
We’ll be sure to pass your kind words on to Neve. Wishing you all the very best as you start afresh in your new home, and thank you again for choosing us.
Kind regards.
Tom Simpson
★★★★★ 5/5
GoogleHighly recommend Tom and the team at Your Move in Andover, they have been excellent throughout my sale. The experience was outstanding from the start, and it was clear the team had a brilliant knowledge of the local market. Just a few weeks later my house was sold and we were moving into our dream house. Thank you to everyone at Your Move for making it happen!
Stuart · 13 September 2025
Agent replied · 13 April 2026
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had such a positive experience with Tom and the team here at Your Move Andover. It’s always our goal to make the selling process as smooth and successful as possible, and we're so pleased to have helped you move into your dream home. Wishing you all the best in this exciting new chapter and thank you again for choosing us!
★★★★★ 5/5
GoogleWhat can I say. We rented through Your Move Andover branch for just over 4 years. We had a few issues with the property along the way. But they have supported us every step of the way! Landlord sold the property and they went above and beyond to help us throughout the transition. Even having our backs getting our full deposit back. I would highly recommend them to anyone and sad we no longer rent through them. Only because the time we had to find somewhere just wasn't enough time to find a property through them. Trust me, we tried and they tried.
Lisa · 13 March 2026
Agent replied · 13 April 2026
Thank you very much for your kind review, Lisa. The team and I wish you all the best in your new home! Many thanks, Darren Hillier-Minton
★★★★★ 5/5
GoogleWe recently viewed a property in Shipton and had the pleasure of meeting Tom, one of the agents. We loved the property, but ended up having an offer accepted on a different one. However, we wanted to say thank you SO much for your help Tom and for being the first agent we've had, show us a property and be what we call on our level! I didn't feel like I was going to get told off if I said something wrong or asked a question and it made the experience fun and less scary which as first time buyers, we appreciated a lot! So thank you!!! We came away from the appointment beaming and feeling excited for the first time in our house buying experience.
Angie · 13 March 2026
Agent replied · 13 April 2026
Thank you very much for your kind review, Angie. I'm delighted to read your feedback of Tom, and we wish you the very best with your new home! Many thanks, Darren Hillier-Minton
★★★★★ 5/5
GoogleAs a renter in Andover for over 10 years I've used multiple estate agents and have to say Your Move has been the best experience I've had. Lovely team, in particular Tom Simpson was very friendly and extremely helpful guiding me through process.
Steve · 1 August 2026
★★★★★ 5/5
GoogleWe are delighted with the service we received from Your Move, Tom, and the team could not have been more helpful. As a result, we sold our house super quickly! We have already recommended Tom to another seller!
Sarah · 13 September 2025
Agent replied · 13 April 2026
Thank you so much for your kind review, Sarah. We're thrilled to hear that you had such a positive experience with Tom and the team here at Your Move Andover. Many thanks, Darren Hillier-Minton
★★★★★ 5/5
GoogleKiri has been very helpful from day one when I went for day until I finished the documentation. Very informative and supportive throughout the process.
Lisa · 13 December 2025
Agent replied · 13 April 2026
Thank you very much for your kind review, Lisa. I'm delighted to read your positive feedback of Kiri's service. Wishing you all the best in your new home! Many thanks, Darren Hillier-Minton
★★★★★ 5/5
GoogleI have been using Your Move to manage my rental property for over 22 years and could not have wished for a better service. All the team are very knowledgable and helpful. They are full of advice and guidance and my trust in them over the last 22 years has never waivered. I would definately recommend them.
Susan · 22 April 2026
Agent replied · 22 August 2026
Thank you for your kind review, Susan. I am delighted to read your feedback of our service over the years. Many thanks, Darren Hillier-Minton
★★★★★ 1/5
GoogleBeyond incompetent, tried to casually change my move in date few days before then flat was vile not even an attempt at cleaning it and riddled with mould, guy that met me there on moving day couldn't wait to get away after handing the keys over. Turning up at 9am for an inspection with no communication prior apart from the email they sent 3 months ago. Oh and lost my deposit when I moved in didn't even know I paid it.
And very professional arguing with everyone that provides feedback. Pathetic.
Kevin · 13 September 2025
Agent replied · 13 April 2026
Thank you for your feedback.
We’re sorry to hear you were unhappy with your experience, as we take customer service seriously and always aim to provide a professional standard of support. However, we would like to clarify a few key points regarding your tenancy.
Throughout your time at the property, we did not receive any maintenance reports or complaints from you concerning mould or cleanliness. Had these been reported, we would have taken appropriate steps to investigate and resolve the issues.
With regard to inspections, a routine visit was scheduled with appropriate notice provided both in writing and by email. Unfortunately, you did not allow access to the property and later advised that you had simply forgotten, which prevented us from carrying out the inspection and identifying any potential concerns.
Additionally, you vacated the property without giving the required notice and with rent arrears outstanding. As such, your deposit was applied towards the arrears in accordance with your tenancy agreement.
We are always open to constructive feedback and are happy to provide full documentation relating to your tenancy and deposit should you wish to discuss the matter further.
★★★★★ 5/5
GoogleI cannot thank Darren and Tom from ‘Your Move’ Andover enough for their fantastic work in selling my property. I had considered using a competitor but that would have been a massive mistake. Great sales’ acumen but retaining humility unlike other estate agents. If you are looking to sell your property then use this company and you won’t look back.
Amanda · 13 October 2025
★★★★★ 5/5
GoogleYour move have helped me with a new property and kept in contact through out the whole process, Kiri has been very helpful thankyou
Peter · 13 November 2025
Agent replied · 13 April 2026
Thank you for your kind review, Peter. I'm delighted the team were able to assist with your new property and we wish you all the best in your new home! Many thanks Darren Hillier-Minton
★★★★★ 5/5
GoogleI have been dealing with Your Move Andover for some years and the service is always top rate. Luke, Vicky and Tom are always on hand to deal with problems promptly and with little fuss. Would highly recommend this firm.
Richard · 22 July 2026
Agent replied · 22 August 2026
Thank you for your wonderful review and for your continued trust in Your Move Andover over the years. It means a great deal to us to hear that you've consistently received top-rate service.
Luke, Vicky and I are delighted to know our prompt, helpful approach has made a positive difference. We always strive to make things as straightforward and stress-free as possible for our customers.
Thank you again for your recommendation, we truly appreciate your support and look forward to continuing to assist you in the future.
Kind regards
Tom Simpson
★★★★★ 5/5
GoogleI have been using Your Move to help manage my rental properties for over 20 years. I have found them always to be helpful, responsive and informative. I’d recommend them to anyone looking for help with their properties!
Debbie · 1 August 2026
Agent replied · 22 August 2026
Thank you very much for your lovely review Debbie, It is always a pleasure to work with you. Thanks for your continued customer loyalty.
Kind regards,
Tom Simpson
★★★★★ 5/5
GoogleHighly recommend Kiri Savage Very professional and genuinely a really friendly lady. Thank you for all your help in finding me a property. All the best for your career as I'm sure you'll go far.
Many thanks.
Nige · 13 June 2025
Agent replied · 13 April 2026
Thank you very much for your kind review, I am delighted to read your feedback of the service Kiri offers. Many thanks, Darren Hillier-Minton
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