Every review we hold for the Amber Valley office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI would recommend the Hall & Benson team to anyone and everyone! We used Danielle as our mortgage advisor, she helped us get the best possible mortgage for our situation and helped us along the way with any questions. The whole team was great help with anything that cropped up and made the first time buying a smoother process! Beth did everything she could to help us out along the way and sorted any problems we have straightaway. We couldn’t thank them enough and recommend them to anyone!
Tom · 13 January 2024
Agent replied · 8 November 2024
Hello Tom, Wonderful to read your kind review and thank you for your 5*!
★★★★★ 5/5
GoogleWe used Tom Hallam for our mortgage. As first time buyers he was great, helped us through every step and explained how the whole process worked. Couldn't have asked for a better advisor.
Joshua · 12 October 2025
Agent replied · 10 January 2026
Thank you for choosing us for your mortgage needs! We are delighted to hear that Tom provided excellent service and made the process easy for you as first-time buyers. Your satisfaction is our top priority. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleRang up the other day enquiring about 3 different properties because we were interested in viewing them, the agent on the phone was condescending and rude. As most couples do, we both work and wanted to see if they had any availability for us both to view any of the properties on Tuesday the following week and it really just seemed like she didn’t want to help at all. Didn’t give me any other days or weeks that they had availability for either. Wouldn’t recommend going to them about anything if you don’t want to go away being made to feel like you’re dumb. Feel sorry for the people selling with them, the agents should be wanting to sell properties but clearly not🤔
Amy · 9 November 2023
Agent replied · 8 November 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at complianceresidential@connells.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleExcellent customer service, over and above any expectations! My mum moved from Derbyshire to Lincolnshire due to health reasons and we needed to sell her home. Adam travelled to her in Lincolnshire to go through everything and get the paperwork signed as my mum was unable to travel. In just 4 weeks the property was marketed, had fantastic viewing interest and a full asking price offer was received and accepted! Bethany worked hard to achieve this offer for my mum and we are truly grateful for Hall & Benson’s levels of customer service and support in achieving this sale! Highly recommended!
Simon · 9 November 2023
Agent replied · 8 November 2024
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleUsed Hall and Benson branch in Heanor. Danielle dealt with my remortgage, she was extremely knowledgeable and helpful throughout, I was kept updated through the whole process from start to finish and nothing was ever too much trouble. She went above and beyond and genuinely cares about each client. She is most definitely an asset to the company!! I will pop in and see her on completion day with a bunch of flowers 💐 Thank you once again Danielle for everything 😊
M · 9 November 2023
Agent replied · 8 November 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would definitely recommend Hall and Benson mortgage advice. Very friendly but also thorough. Danielle was great! Thanks for all your help.
Jemstar · 12 April 2024
Agent replied · 8 November 2024
Thank you Jemstar Willis for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDanielle has been excellent at guiding us through the mortgage process. As first time buyers, she has made everything very clear and easy for us. Couldn't recommend enough!
Ellen · 9 November 2023
Agent replied · 8 November 2024
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleKatie is a star. She was always happy to answer questions or chase up issues.
Annette · 22 August 2025
★★★★★ 5/5
GoogleTom was great arranging our mortgage, no fuss at all and much quicker than expected.
Ed · 1 August 2025
★★★★★ 5/5
GoogleI can't recommend Danielle at Hall and Benson Heanor enough! She has been so helpful throughout our mortgage application process! She was very patient with us as first time buyers and explained everything really clearly. She also helped things go as smoothly as possible and did all the hard work for us! Thank you!
Francesca · 9 November 2023
★★★★★ 5/5
GoogleAmazing service from Tom, he helped us remortgage and made it very easy for us. Would definitely recommend him.
April · 11 November 2025
Agent replied · 10 January 2026
Thank you for your positive review! We're thrilled to hear that Tom provided you with amazing service during your remortgage process. It's always our goal to make things easy for our clients. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI cannot recommend Hall and Benson in Heanor enough. Adam was very professional upon meeting and sold the house within a week. Beth went above and beyond to move things along. And Rolaine kept me up to date and provided invaluable help. Thank you so much, you are an amazing team!
Jay · 9 November 2023
★★★★★ 5/5
GoogleFantastic service from mortgage consultant Tom Hallam. Supported me and my wife through every stage of application. Provided excellent bespoke professional advice from start to finish and made sure we were well informed with every detail throughout. Highly recommend to anyone who’s looking for great mortgage consultant.
Michael · 9 October 2024
Agent replied · 8 November 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation Michael. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleTom Hallam has been great in helping us buy our first home, very professional and friendly. Would highly recommend
Kieron · 20 March 2025
★★★★★ 5/5
GoogleI couldn’t have asked for a better person than Danielle. She’s been with me every step of the way in regards to help with mortgage advice, AIP agreements/renewals etc. I would have been absolutely lost without her help & I would recommend her to anyone that needs help/advice in terms of mortgages. Thank you, Thank you, Thank you 😊 …
Shar · 9 November 2023
Agent replied · 8 November 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery good service. I was kept update through the house purchase. Very quick responding to email and phone calls, always happy to help. Special thanks to Beth for helping me find the house and Dannielle for sorting my mortgage and going through everything.
Agata · 9 November 2023
★★★★★ 5/5
GoogleWe’ve been eased into the housing market without any problems or stress. Beth and Adam have been fantastic. Communicating between their client and ourselves was quick and informative, we knew where we stood straight away. The paperwork process was super easy with Beth. And recommendations for conveyancers as well. Thank you so much for making life easy. The King’s
Gary · 9 November 2023
Agent replied · 8 November 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe bought our first house through the Heanor branch, Adam kept us informed all the way through the process, called us personally with answers to any questions we had and was always answered our calls, we will definitely be calling Adam when it comes to selling, thank you Adam & the team at Heanor branch
Matt · 9 November 2022
★★★★★ 5/5
GoogleAn amazing team , would like to thank Adam for his honesty at the start and all the way through my sale , big shout out to Rolaine who has kept me informed on everything, they promised a quick sale and delivered, I would definitely recommend Hall and Benson Heanor, I would use them again
Mikina · 9 November 2022
★★★★★ 5/5
GoogleI would recommend, and have recommended, Danielle as a mortgage advisor to anyone! She helped us greatly in getting a mortgage offer, although we had a unique working situation. She made the mortgage process very easy and worked synergistically to help us understand our options clearly. Would most certainly recommend if you’re looking to get a mortgage deal!
Robert · 9 November 2023
Agent replied · 8 November 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDanielle has been amazing with me and my partner during the purchase of our first property. From the first appointment there has been dedication and communication through the entire process. Will definitely be recommending her to friends and family ❤️
Bethany · 9 November 2023
★★★★★ 5/5
GoogleWe are currently using Danielle Stapleton as our mortgage advisor/broker, and we honestly are so happy with the service received. Face to face appointments which were made super quick, very fast updates and replies, and she even got us a mortgage within 2 weeks. Would recommend to absolutely anybody.
Amelia · 12 February 2024
Agent replied · 8 November 2024
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service provided to us was superb. We are first time buyers and Tom Hallam really did a great job on guiding and explaining things to us. Thank you so much!
Romina · 9 October 2024
Agent replied · 8 November 2024
Thank you for taking the time to leave us your 5* review Romina! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery helpful staff. Explained whole process and made it as simple as possible. Tom the mortgage advisor was excellent
Jacob · 1 January 2025
Agent replied · 22 January 2025
Thank you Jacob for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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