Trusted Agent profile · Amber Valley
★★★★★
308 reviews across 2 platforms
1-3 Bridge Street, Belper, DE56 1AY, Amber Valley, DE56 1AY
Burchell Edwards's office in Amber Valley, at 1-3 Bridge Street, is rated 3.1 out of 5 across 308 reviews on two platforms, including 62 Google reviews rated 4.3.
Every review we hold for the Amber Valley office, from every platform, shown as written. First names only.
1/5
TrustpilotWas rude and impatient didn’t give us…
Was rude and impatient didn’t give us information we asked for, didn’t allow us to change contract and said that you can’t which is a lie and when decided not to go with them told us we were a waste of time
5/5
TrustpilotBrilliant service from start to finish…
Brilliant service from start to finish by Mandy in Tamworth. Needed a rental property asap, was in within 2 weeks. All issues were immediately dealt with. I have rented a lot over the years and this has been the best letting agent yet.
5/5
TrustpilotExcellent company to deal with been…
Excellent company to deal with been dealing with same person Emily Hogg all the way throu tenancy has been very compromising and excellent handling with our queries and problems thankyou for everything Emily your a great asset and to the Connell group 😊
4/5
TrustpilotWe’ve had Emily at the Castle Bromwich…
We’ve had Emily at the Castle Bromwich branch deal with renting our property the last few years. Always very helpful and efficient. Always very good with communication and will always be happy to speak to us on the phone with any queries.
5/5
TrustpilotGreat job!
The staff we were in contact with in the Castle Bromwich branch went above and beyond to help us secure our home. Overcoming some hurdles that were beyond any of our control. Great job and easily contactable.
1/5
TrustpilotPOOR.
We have found Burchell Edwards extremely difficult to deal with in all departments and on occasions showed lack of empathy, sympathy and decency, with us having been lied to and forgotten time after time.
1/5
GoogleTell you anything to sell your house!
Hello, we are very sorry to hear that you believe the service of our Burchell Edwards team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@burchelledwards.co.uk and we can look into this further for you.
1/5
TrustpilotExceptionally poor at everything other…
Exceptionally poor at everything other than collecting money. I moved into a new rental 5 weeks ago - reported that there was no hot water and 5 weeks later nothing has been done.
1/5
TrustpilotAvoid
Was looking at buying a property with these guys but refused to show me house because I wouldn’t use there mortgage man even though I had everything they were asking for. They lost a buyer and I found a house with someone else
5/5
TrustpilotWe enquired about a property
We enquired about a property, manage to see the property the next day, within a couple days all checks done acceptedVery quick and easy processThanks to Emily for her hard work to make this move very easy :)
1/5
TrustpilotBad customer service
I tried to book viewing appointments and they never gave me an appointment but they were very much interested in trying to help me get a mortgage for “best deal”
5/5
TrustpilotEmily and Alisha and all other staff…
Emily and Alisha and all other staff was very helpful and really welcoming me and my partner and helped us get our new home thank you
5/5
TrustpilotEmily & Alisha
Emily & Alisha, thank you for all your help in the letting of 2 Radlow Crescent. You have been great help in sourcing the house.
5/5
TrustpilotSo helpful and friendly
They were the most helpful estate agent we were in contact with and were the only ones who tried to help us. Thanks to them we are currently sat in our new house!
5/5
TrustpilotHighly recommend the Lettings team at…
Highly recommend the Lettings team at Burchell Edwards Castle Bromwich and always go above and beyond in ensuring my properties are fully let in the quickest possible times leaving me as a landlord very happy.
5/5
TrustpilotVery efficient team to deal with and…
Very efficient team to deal with and very helpful from the start of the process until we closed out the deal
5/5
TrustpilotProfessional Letting Agent - Buchell Edwards
What a simple and straight forward renting experience. The lady was very professionally handle my case and explain everything in detail. It make me feel so relax with no worry.We will use it again.
5/5
TrustpilotEmily from the Castle Bromwich branch…
Emily from the Castle Bromwich branch was hands on with my recent let.She was very pro-active and kept me updated at every stage. I wouldn’t hesitate in recommending this branch for any future lets.
1/5
TrustpilotUtter liars
Utter liars. Told me my Halifax lending decision (off Halifax) wasn’t worth the paper it was written on?? Absolute jokers and worst agents around, avoid.
5/5
TrustpilotVery helpful lady we dealt with on…
Very helpful lady we dealt with on renting a property, we requested to see the property several times and nothing was too much trouble and all adhered to the Covid 19 guidelines
1/5
TrustpilotHighly incompetent
Never recommend this company to anyone. We given contract to sell our flat to them in March but still no where near completion. Avoid Avoid please
5/5
TrustpilotRecently put 2 properties up for rent
Recently put 2 properties up for rent , handled brilliantly by Emily. I had tenants in within a week with all the clear information I needed. I would definitely recommend them
5/5
Trustpilotreece - burton branch
reece from the burton branch was incred. made my moving experience really smooth and personal to me. would recommend!
5/5
GoogleExcellent service from Fay Morton to set up contents insurance - friendly, helpful, and professional. Highly recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Burchell Edwards's Amber Valley office has 308 reviews across two platforms: 62 on Google, 246 on Trustpilot (across the whole business).
Burchell Edwards Belper is rated 3.1 out of 5 across all 308 reviews, and 4.3 out of 5 on Google from 62 reviews.
Burchell Edwards Belper, 1-3 Bridge Street, Belper, DE56 1AY, Amber Valley, DE56 1AY.
