Burchell Edwards Belper reviews in Amber Valley

★★★★★ 5/5

Trustpilot

Mansfield Branch - 5*

The service provided by Lucy and team at the Mansfield branch has been superb from start to finish. I really have no complaints in the way they have dealt with our sale that spanned the 1st lockdown. Communication has been excellent with all viewings well communicated to me and feedback passed on very quickly. All offers received were confirmed verbally and in writing.Lucy and the team provide a good reliable, friendly service, communication within the branch is excellent, if Lucy was out of the office someone within the team always knew what was happening.Even when Conveyancing direct started failing on us the team worked tirelessly in the background to keep things moving, my review of Conveyancing direct will be posted shortly but in short use Burchell Edwards but not Conveyancing direct.

Terry · 18 November 2020

★★★★★ 5/5

Trustpilot

Excellent service again from Emily and…

Excellent service again from Emily and Tom. Very efficient and professional service, they are both very proactive with sourcing new tenants and keep me informed at all stages of the process. Always at the end of the telephone or will call me back if not available. Both Emily and Tom are very personable and approachable and I would not hesitate to use this service but especially Emily and Tom again,

Julie · 16 March 2022

★★★★★ 5/5

Google

We have just used Lee Peck to arrange our mortgage and his help and support has been excellent. He explained our options to us clearly so we were able to make an informed decision about which was the best option for us to take. Lee has kept us updated with progress throughout our purchase and answered any queries we had promptly. We were really pleasantly surprised with how much money Lee was able to save on our monthly payments and he even managed to save us paying our early redemption charges, which saved us £4,000!! Will certainly be using Lee in future and recommending him to everyone!

Chris · 24 October 2019

★★★★★ 5/5

Google

Without a doubt, I give 5 stars plus. I’ve worked close with Mr Lee Peck for years now and have had no need to use anyone else. Great guy and personality, whilst also very humble. I’ve only had positive feed back from people I’ve pasted on to Lee. Which has been crazy when they want to treat me, for the work Lee has done lol. I require knowledge, efficiency, solutions, and to be organised. I have all of that, so thank you Lee and thank you for creating successful business for myself and my surroundings, forever appreciated. I use to get real concerned in Lee’s absence, but the team are of great help and knowledge. I’ll be in touch within the next few days, for current work.

Quattro97 · 24 October 2018

★★★★★ 1/5

Trustpilot

Landlord says you don't need boiler

We were told if we wanted to rent we had to move in within 4 days, we were not allowed to give any notice for the property we are currently in. So we had to take the keys on a monday evening, then couldn't actually see the property until the weekend. The boiler doesn't work, the ceiling in the kitchen is so damp it has fallen through, the kitchen units are damp, the only electrics are the lights and shower, the cooker is unusable. Both Burchell and the landlord have said we don't require a boiler and we don't require electrics to move in, in October. One comment we thought was rather exceptional was "if it was your house you would still have to pay the mortgage, so you still need to pay the rent, even if you can't live there". I've rented for 22 years up and down the country, Burchell Edwards is by far and away the worst experience i have had.

Speedypanda · 14 October 2024

★★★★★ 1/5

Trustpilot

Shocking

The worst agent possible. DO NOT use this agency.Overpriced compared to all local agents, they fixed their price off of an inflated price (confirmed by other agents and RICS afterward).Took 2 weeks to get 4 viewings, no offers.No further viewings in 3 months despite lowering our price.Most importantly they tie you into 3 month exlusivity contract, compared to 1 month elsewhere.Worst of all 90% of the time i called them, no-one answered, and most of the time voicemail full. If that happens to me the vendor, imagine how difficult it is for potential viewers.

Ian · 23 September 2024

★★★★★ 1/5

Google

Don't use these to sell your house. I wont be now. Unreliable and do not know how to follow simple instructions. Gemma will cancel appointments last minute thats been booked 2 weeks prior and Isobel doesn't respond to emails.

Martin · 9 January 2025

★★★★★ 1/5

Trustpilot

Do NOT waste your time

Having taken all my details (enough to clone me) I was told a member of staff was on holiday and I would have to take another hour giving my information again. Then that person left I was passed onto a third member. All 3 of them left the company, my concern is that clearly they could take my information. How in the modern world is this possible? Then to be told by the third person they charged for this service. Incredible.

Michelle · 23 August 2024

★★★★★ 5/5

Google

I cannot recommend Burchill Edwards Belper office highly enough. From start to finish Alex and the team have worked to bring in the viewings that in a short space of time has delivered a sale. Weekly updates, friendly team and a pleasure to deal with. Many thanks.

Steven · 23 October 2023

★★★★★ 1/5

Trustpilot

Someone came over to value our house…

Someone came over to value our house approx two weeks ago. He told us that he'd get back to us with the full report via email asap. My dad has called them several times to ask where this report is, and he's been fobbed off with excuses every time he's called as to why the guy can't come to the phone. Awful company to deal with. Won't be using them again!!!!

Lozz · 19 December 2024

★★★★★ 1/5

Trustpilot

DO NOT USE FOR LETTINGS!!!

DO NOT USE FOR LETTINGS!!!Absolutely rubbish constant changing of staff. No checks done properly, just constant lies about everything. No support whatsoever I was constantly having to chase them, never answered there phone for the two years the fully managed my property which was always left in a state because checks were not done. I still have letters from utility bills coming to me from last year because the agent didn't bother to pass them on. This was fully managed! Could do a better job on my own especially when all they were interested in was raising the fee I paid. Good riddance to them so glad I'm with a better agent.

Triple · 29 July 2024

★★★★★ 5/5

Trustpilot

Very happy with their service

Ignore the negative reviews, not a clue who they were dealing with! I found Stephen and his team to be polite and very helpful. They kept in constant contact and were happy to answer any questions I had.I'd happily use them again next time I move.

Stu · 22 September 2023

★★★★★ 1/5

Trustpilot

AVOID THIS COMPANY AT ALL COSTS

I am currently renting a property in Derby city centre managed by Connells/Burchell Edwards, and my experience has been extremely disappointing and, more recently, unacceptable.

Benji · 28 March 2026

★★★★★ 5/5

Trustpilot

Burchall Edwards Castle Bromwich

The team were brilliant. Emily was amazing, always there to answer our questions and gave us advice. Emily’s knowledge is outstanding. Our flat went on the market and within a week a tenant was in there. Absolutely amazing service. Thank you so much.

Mrs · 9 November 2023

★★★★★ 1/5

Trustpilot

Avoid the Tamworth branch if you are…

Avoid the Tamworth branch if you are thinking of selling your house!They tie you in to a six month contract, they then don’t have any motivation to sell your house. They will not release you from the contract early and the only way to stop the company selling your house is to send them a two week notice to take your house off the market! Then have to wait till your six months is up to try sell your house with some one else… Thanks for nothing Burchell Edward’s

Angela · 21 June 2024

★★★★★ 5/5

Google

Treated us like family the whole way through the process with an open and honest approach. I don't know where we'd be without them. The whole team are amazing but a special thanks to Lee who we drowned in paperwork. Richard who was the friendly face who helped us start the process and Ben for putting up with my endless calls. They made house selling an enjoyable experience. Thank you

Hannah · 24 October 2019

★★★★★ 5/5

Trustpilot

Emily & Tom tag team

This was the first time renting a property and I must say that Emily & Tom was highly professional from the beginning to the end of the process.Special thanks to Emily who answered every question I could think of and even the ones I couldn’t. Overall my experience with Burchell Edwards Estate & Letting Agents was outstanding, simple, educational and pleasurable Thanks Guys

Dennis · 4 August 2021

★★★★★ 5/5

Google

Alex is genuinely the best estate agent we've done viewings with. A lovely guy, and knowledgeable on the areas and properties. We would definitely consider using BE for further properties based on this experience.

Maria · 23 October 2020

★★★★★ 1/5

Trustpilot

The worst people to deal with they…

The worst people to deal with they never want to do any repairs they delay it for as long as they can I regret getting a apartment of these individuals stay away from these un reliable fools not worth the money

Harry · 7 October 2025

★★★★★ 5/5

Trustpilot

Amazing service from Emily and her team…

Amazing service from Emily and her team from the Castle Bromwich office. My property was let out within a couple of weeks. Was always updated throughout the process and no issues at all. Thank you for the great experience team.

Simone · 9 November 2023

★★★★★ 5/5

Trustpilot

My experience was a great one from…

My experience was a great one from viewing the property where Rosina provided that serviceI had the experience of dealing with Emily the manager she was very helpful knowledgeable and professional throughout the whole processI would say that my experience with Emily and Rosina was a great one hence I would recommend Burchell Edwards and especially the Castle Bromwich branchThank you and keep up the great work

Elizabeth · 29 December 2019

★★★★★ 5/5

Trustpilot

Mellissa was fantastic!!

Mellissa was fantastic.The process was lengthy being a part of a chain amongst other issues, though she kept us updated and pushed the relevant parties to reach the transfer of ownership.We would definitely recommend Burchell Edwards to anyone looking to move. We love our new home..Thank you Melissa!

Mrs · 24 February 2023

★★★★★ 1/5

Trustpilot

Biggest nightmare of a company

Biggest nightmare of a company ! Don’t know where to start! Everything from the lettings to the selling side are horrific ! Would never advise any landlord to let with this company and definitely not get them managed by them ! Never check the property , never chase any arrears ! Make sure you check references of tenants as they actually said they got rid of my terrible tenants by saying they were perfect tenants ! ‘L’ word comes into mind of what they are ! I could write a book on issues I had with them ! Never again ! I d really rate them a 0!

Sadat · 28 February 2024

★★★★★ 5/5

Trustpilot

Excellent service and experience from…

Excellent service and experience from Hannah Taylor

MR · 18 June 2026