Trusted Agent profile · Altrincham
★★★★★
600 reviews across 2 platforms
15 The Downs, Altrincham, WA14 2QD
Bridgfords Lettings's office in Altrincham, at 15 The Downs, is rated 2.8 out of 5 across 600 reviews on two platforms, including 161 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Bridgfords Lettings won in 2026.
The Trusted Agent 2026 results for Bridgfords Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Altrincham office, from every platform, shown as written. First names only.
1/5
TrustpilotTerrible agency
Terrible agency. Moved into the property in November and waited months for repairs to be done. Some repairs are still not done now. Everybody that works at Bridgfords takes ages to reply or just ignores your email. Spoke to a manager on the phone who was extremely rude and did not have the time of day to speak to me. Overall, the Hacienda branch have been very disappointing and have made my move not enjoyable.
5/5
GoogleI thoroughly recommend this firm. Tracey always replied to my calls and emails and gave me really helpful, practical advice. The main thing I appreciated though was the lack of hard sell and pressure.PositiveResponsiveness
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
1/5
TrustpilotA deplorable and unscrupulous business
A deplorable and unscrupulous business. Tenants have to chase and chase for their bond monies to be repaid and during the chase, Bridgfords lie,lie and lie.
1/5
TrustpilotStay Away !!
Stay Away !!Untrustworthy and remember NO verbal agrements of repairs etc are kept.Cause they will charge you and then ignore you.In my experience No cleaning and No repairs will be carried out after you have signed your contract and paid them your hard earned money.STAY AWAY !!
1/5
TrustpilotDon’t waste your time
Their agent failed to turn up to a property viewing. We called the agent and the office several times and no one picked up so we went to their office and booked another appointment for later that day. They then failed to turn up to the second appointment and when we went to the office again, showed no remorse and did not apologise. Will never ever book with them again. They’re rude and unprofessional.
5/5
TrustpilotThe York branch of Bridgfords have done…
The York branch of Bridgfords have done an amazing job managing my property for rental and selling my home also . I couldn’t thank them enough for their professionalism. They have been so understanding and helped me along the way with my property David, Vicki and Pia have done exceptionally well I making things run smoothly for me .
1/5
TrustpilotDealt with a guy called zahid should…
Dealt with a guy called zahid should have known really never to go ahead, once they had the sale wasn’t interested, pushed into putting the house on the market telling me I’ve spent a lot of time at your house! Very proffesional, was asked to reduce price after 2 weeks, long story with the rest of it but I would stay clear, hence I took my house off the market with them,
1/5
GoogleCompletely bombarded me with marketing emails, texts, phone calls and voicemails after simply enquiring about a rental property. Had to submit a formal request to have my details removed... A simple unsubscribe option on your emails/texts would have been enough
Hi Catherine, Thank you for taking the time to leave your feedback, comments of which have been taken and are currently being considered. Kind regards, Scott
1/5
TrustpilotHorrendous end of tenancy experience
Horrendous end of tenancy experience, we started a complaint process with them, really unprofessional, they don't respond to emails or calls, do yourself a favour and look elsewhere
5/5
TrustpilotSeamless experience in finding and…
Seamless experience in finding and finalising a house on rent with an expert. The team at Bridgfords Manchester, specially Louise works very effectively with timelines, high level of coordination. She is an expert and very detail oriented i would say, sorted things with priority, wonderful experience. Thank you.
1/5
GoogleExtremely disappointing lettings agent. Over a month since moving out and still no deposit returned. No dispute with the landlady (waiting for the full deposit to be returned), fully down to lettings agency. No real reason given for the delay. Total shambles.
Hi Pippa, thank you for taking the time to leave us your comments and I am sorry to read you feel this way. If you have not already made your concerns known to our Customer Care Team, please contact us with further details via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
1/5
TrustpilotAccepted property and then they rang to say they’ve accepted someone else!!
I was accepted a property by them and I sent all paperwork over and two weeks later they phoned saying I was accepted as a higher bidder was accepted. Why accept me and my offer to disappoint two weeks later. Do not use this estate agent very bad service and not happy at all. They are useless I will be using somewhere else.
5/5
TrustpilotGeorgia brilliant
I had best service , and kept up to date with the process. From Georgia , and communication was seamless. Always let me know what was needed every step . Excellent work . !! Thanks RegardsDean
5/5
GoogleReally helpful, very professional and knowledgeable, very recommendable, well done Tracey and Ashley !
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWorst letting agent ever Wakefield branch
One of the worst estate agents to deal with when we rented a property. The Wakefield branch staff were awful to deal with and made us feel like liars. We are currently going through a complaints procedure with them and they are withholding our deposit due to the fact that they are incompetent and got paperwork incorrect. I hope the landlord has learned a valuable lesson using them!!
1/5
TrustpilotAvoid at all costs!
Avoid at all costs. Untrustworthy, deceitful, unprofessional members of staff at the Hazel Grove Bridgfords Store lead to upsetting experience for myself and my partner whereby a member of staff dealing with the sale of our property beat us to the purchase of another property after building rapport with us and saying how lovely the estate was we were moving to. Conflict of interest at its finest. AVOID!!
5/5
GoogleWe met with Nicola Reid at a viewing. She was professional, organised, thorough and friendly. A lovely lady, and a pleasant experience. Thank you.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations
1/5
TrustpilotRude
Rude, unhelpful and abrupt. They don't care about the tenant. All they care about is keeping the landlords happy and not losing the landlords custom. They could give no s#*ts about the people actually paying money. Stay away because they are not helpful. I got upset about a job that needed doing and was told that "you took the house as it is, there's nothing we can do". Just Wow
1/5
TrustpilotNot the best experience over a two year…
Not the best experience over a two year period. During our stay in their letting they were the most inconsiderate bunch. If there was a problem it was your fault. The landlord was always right. At the end of the tenancy their deposit holding arm Countrywide did their very best to withhold some of it, even though the property was in a better state when we left it.
3/5
TrustpilotBridgford Didsbury was ok
Bridgford Didsbury was ok, felt a little rushed in the viewings but at least they answered their phones unlike some other letting agencies
1/5
TrustpilotI want to let you know that I am…
I want to let you know that I am complaining to you because you are careless. my husband called for a house yesterday and you were going to call us back, you didn't do that. today when he came back to you with a phone call, you tell us that there are no more places to see the house. I do not recommend.
1/5
TrustpilotTerrible customer service, will happily take your deposit but never give it back
Terrible customer service. Been waiting over a month for my deposit back after getting the checking out report (which came back fine) keep getting told it’s the landlords fault. Will be seeking legal advice and charging them the deposit, legal fees and their standard late payment fees as detailed on there account if I was to have paid my rent late (which I never did)
1/5
TrustpilotUnprofessional
I called Bridgfords this morning to book a viewing on a house added to rightmove today. I was passed to Steph who started the conversation with "whats happened now" ?????? She was reluctant to book a viewing so i didn't. Rude, abrupt & unprofessional. Id suggest not talking to people like you know them and do your job which is booking viewings.
1/5
TrustpilotWorst estate agents I've used
Bridgfords Newcastle are unorganised and only tend to communicate with you when it is in their interest. They can be very difficult to get hold of once you moved in.They charge a fortune to renew the tenancy and remain in the property then when you decide to move out of the property, they charge if you need a reference from them for your new property.Would definitely not recommend!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bridgfords Lettings, Altrincham won Trusted Agent; Bridgfords Lettings, Chorley won Platinum.
