Trusted Agent profile · Alton
★★★★★
148 reviews across 1 platform
53 High Street, Alton, GU34 1AB
Homes Estate Agents's office in Alton, at 53 High Street, is rated 4.8 out of 5 across 148 reviews on 1 platform, including 148 Google reviews rated 4.8.
Every review we hold for the Alton office, from every platform, shown as written. First names only.
1/5
GoogleWouldn’t recommend if looking to rent we had a issue our end and sadly failed the checks because of a unlawful ccj from 4years ago that was settled and the insurance never removed the ccj by accident and they wouldn’t even give a a week to resolve the issue after finding out what it was a day later we are now homless
5/5
GoogleCould not recommend homes enough. Ellie went above and beyond with our house sale. We had viewings immediately and our house sold on the first day. She also kept us updated throughout.
5/5
GoogleThe team worked with us for a long time to find us the perfect home and went over and above to get completion through on time.
5/5
GoogleHave bought a house, rented a house and sold a house with Homes over 13 years and they have provided a professional high-class service with integrity.
1/5
GoogleI used Homes Estate Agents, very helpful at first when they want your money but once you want to move out, they will do everything in their power to help the landlord hold onto your money regardless of any damage/how clean you left the property. Please use the DPS if you are having any trouble with them.
We are sorry that you felt the only option you had left was to post a negative review about Homes. But we should however state that this particular property was let on a ‘tenant find only’ basis which you were aware of. Any negotiations / issues with your deposit being returned is nothing to do with Homes and with the landlord directly. Your deposit was lodged by Homes with the DPS and any claims made against it are from the landlord and not Homes. Therefore, we feel your negative review is very unfair when Homes have not been managing your tenancy since the day you moved in.
5/5
GoogleI sold through HOMES. The team, especially Ellie, kept a firm handle on the process, despite a difficult drawn out process (caused by market conditions). Thank you all!
5/5
GoogleI found Homes to be very professional and supportive through a long exchange process caused by down the chain purchasers outside of our control. Especial thanks to Liana for her persistence in getting the exchange over the line. Outstanding service. ThanksPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe bought through Homes and found them superb from start to finish. Every request was followed up in a positive, helpful manner and communication throughout the process was spot on. Rob and Ryan were my main point of contact and were extremely professional and available. I wouldn’t hesitate to recommend Homes.
5/5
GoogleExcellent service and support with buying our first home. Thank you Abbie and a big thank you to Ellie who was so helpful and efficient.
5/5
GoogleWe dealt with Rosie from the Alton office, who was professional and charming. Even though we were not able to rent a property from Homes in the end, she followed up with a courtesy call and we would not hesitate to go back to her and Homes again.
5/5
GoogleBrilliant professional staff, so helpful especially during the lead up to exchange. Reasonable fees, excellent presentation of our property and support whenever we needed throughout the sales process. Recommended, we would definitely use them again.
5/5
GoogleI would highly recommend Homes to anyone thinking of selling their house. They work extremely hard to get your property sold and are genuinely good estate agents.
5/5
GoogleJustin and Rosie were extremely helpful in both finding me and helping me secure the property. I would highly recommend them for the professionalism and efficiency, I would definitely rent through them again.PositiveProfessionalism
5/5
GoogleAfter 6 years in my property (sold to me by Homes), it was time for pasture new. Having bought my house form Homes Estate Agents, I thought it best for them to sell it. With a competitive price, they were instructed to sell on our behalf. I am not going to lie, the process was long (9 months) this was not the fault of Homes, but the uncertainty in the market due to Brexit and 3 other properties with bigger gardens and different lay outs on the same road. Through this time, Homes continued to get people people through the door, had new photos taken to refresh the look, which is always difficult when empty, a new approach for marketing and did not take their foot off the gas to get the property sold. A special thanks to the whole team, who did what they do best to get my property sold, at the price i wanted and a good value. i would highly recommend homes and the team, who are always there with a smile.PositiveProfessionalism
5/5
GoogleHomes were fantastic from start finish, the whole team went above and beyond to get us into our new home. Despite the inevitable ups and downs of moving, I felt in safe hands with the team at Homes who were always approachable. I have dealt with many agents over the years (this being house move number nine) and I can honestly say I would recommend Homes above the rest every time, they have a great operating ethos and I can’t thank them enough for their help.
5/5
GoogleWe sold and bought through Homes. Charles got to know us, was highly proactive, and got us an early viewing on our now home. When our sale fell through we were keen not to lose the purchase and Rob quickly got our property marketed and under offer with Homes. He and Liana worked hard to keep the 2 transactions moving and safe, and we successfully completed. A great experience overall.
5/5
GoogleHomes were fantastic from start finish, the whole team went above and beyond to get us into our new home. Despite the inevitable ups and downs of moving, I felt in safe hands with the team at Homes who were always approachable. I have dealt with many agents over the years (this being house move number nine) and I can honestly say I would recommend Homes above the rest every time, they have a great operating ethos and I can’t thank them enough for their help.
5/5
GoogleHomes are excellent estate agents, in particular Justin and Liana were extremely helpful and professional and worked really hard for us, I would highly recommend homes.PositiveResponsiveness, Professionalism
5/5
GoogleHOMES Estate Agents -THE LISTENING AGENT. We were moving from Kent to Alton so every viewing meant a long journey. With some agents it was a wasted journey and when we saw the property, clear they hadn't listened to what we wanted. Sally Sanders really listened to what we wanted in a property and only showed us relevant properties. We knew the journey was worth making. Who, selling their property really wants dozens of people viewing their house when it isn't at all what the buyer wants and there is no chance they will buy it. Far better to employ an agent who does only two or three viewings but all three want to buy it. AN AGENT WHO LISTENS TO THE BUYER IS EXCELLENT NEWS FOR THE SELLER. HOMES were very professional,totally committed to finding us the property we wanted and in future we will choose them for buying and selling. Linda Watts
5/5
GoogleHaving just returned to the UK from living overseas, I contacted Homes Estate Agents to have them assist me in my rental property search in and around the Alton area. I was assisted by a lovely young woman named Rosie Wallace, who showed me several properties over a period of months, and I found her to be a very positive, knowledgeable and helpful individual. Whilst I have ultimately decided to "buy" a property on the Isle of Wight, I would like to applaud Rosie for her efforts and tenacity throughout the time I worked with her. I would most definitely refer people to her. She was one of the very few positive "shines" on an otherwise frustrating process.
5/5
GoogleThe team at Homes were AMAZING from start to finish and we can't recommend using them enough. Ben viewed our property and quickly got it on the market. Where another well known local agent failed to secure us viewings despite promising they had 'numerous' clients lined up waiting to buy our house - blaming the market constantly, Homes worked tirelessly and came through. Instead of sending non-buyers round to make up viewing numbers, they worked tirelessly to secure serious buyers. Sally worked with our buyer doing a second viewing at extremely short notice to seal the deal and we can't thank her enough. Homes also secured us the property we are now buying. Charles and Rob liaised with the home owner and made the process of buying as painless as it could be; providing regular updates by phone and reassuring emails. The team at Homes are brilliant, it is a hard market at the moment and they work honestly and hard to deliver the best service they possibly can. It is a difficult job and they do it brilliantly. If you are buying or selling a house or land look no further than the super professional and approachable team at Homes. THANK YOU all, we really appreciate the time you have given us. Now to get the exchanges done!
5/5
GoogleWe had a brilliant experience with Homes this year. They helped us sell our house and found us a new home, it was exactly what we were looking for within weeks. The whole sale and purchase was wrapped up within 3 months, the team kept us up to date every step of the way. Thank you for such a smooth experience.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleI am only giving 1 star as you cant give 0. We had a terrible experience trying to purchase and sell a property through Homes. Bad timekeeping, giving inconsistent information to us as a buyer and the vendor, lack of communication. We found this estate agent to care more about the volume of houses they had for sale rather than the quality of the viewers sent through the door. it was very stressful while trying to sell with them so moved to an alternative estate agent who did a fantastic job. I would personally not be able to recommend Homes to anyone.
5/5
GoogleBrilliant service and I would highly recommend them. The additional sales progression service (once our house was sold) was worth its weight in gold, handed all issues (even difficult ones) smoothly and without fuss which made the process very easy and stress free. I haven't seen this level of service with other estate agents. The actual sale was handled extremely professionally with some great creative ideas to achieve our target price and it sold quickly. Overall, the value was well worth the more than reasonable cost and I would definitely use Homes again.
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