Trusted Agent profile · Alrewas
★★★★★
1,341 reviews across 2 platforms
Salters Green Way, Alrewas, DE13 7AW
Crest Nicholson's office in Alrewas, at Salters Green Way, is rated 4.0 out of 5 across 1,341 reviews on two platforms, including 15 Google reviews rated 3.8.
Every review we hold for the Alrewas office, from every platform, shown as written. First names only.
5/5
TrustpilotBuying our first home
So far we are at the stage of reserving the plot for our first home. Jill has been brilliant. She is very professional, honest and supportive and has been extremely helpful during this initial stage of buying our first home. We would highly recommend.
Thank you for taking the time to share your experience.
5/5
TrustpilotThe best show home tour experience
Ryan was an outstanding sales man and guide. He was very knowledgeable about the properties and guided us expertly through everything.
1/5
TrustpilotBe warned, this company is unscrupulous
This company is unbelievable. Their standard of building work is appalling, and they are very happy to not complete any snagging issues, but let the NHBC deal with complaints instead. The customer services are non existent, and never respond to any emails or calls. The secure car park entrance has been broken since May 2023, and there’s no sign it will get fixed. Cars broken into, bikes stolen. The entrance door is constantly breaking, which has allowed people in to steal property (all Christmas presents delivered by Amazon, stolen). The fob entry system is also broken, can’t even get into the property on the right floor, due to the broken system. Lift breaks down constantly, and not fixed for ages as it’s not an ‘emergency’. The quality of the fixtures and fittings are dreadful, and snagging issues are just ignored, until you have to fix them yourself. Several site managers have disappeared overnight, wonder why. The customer service team don’t care less about anything being rectified, at best we get a cut and paste load of rubbish email, that makes no sense. And now to add insult to injury, CN have had to install Illbrook membrane to our properties, after they failed to do so as per building regs. This has caused untold damage and disruption for homeowners, who have been complaining for 2 years about this issue (CN having denied it for 2 years). Their attitude stinks, they could not care less about the damage that properties which have had the work done are now experiencing shattered windows due to the work, CN refuse to acknowledge and just tell homeowners to fix it themselves. As we’ve all had to fix every snagging issue ourselves. We’ve given up bothering about feeling secure in our homes, it’s not worth being constantly ignored. We just accept the car park and apartment block is not safe and secure. Thanks Crest Nicholson - we paid a fortune for this place and the service charges each year. What a waste of money. The response by CN on Trustpilot is to try and get the review removed, so we have to prove we actually live in this dump. Don’t be fooled into thinking they will contact you. They won’t.
5/5
TrustpilotBrightwells Yard
We called into the Brightwells Yard development this morning and Sally was extremely helpful. Not only did she show us around potential apartments, she took the time to find literature which will help us to make a final decision about whether to buy or not. Thank you Sally!
Thank you for taking the time to share your experience, Sally will be delighted to hear your comments.
5/5
TrustpilotFriendly helpful staff
Friendly helpful staff , Beautiful homes.
Good afternoon, thank you for taking the time to share your feedback. We are happy to hear that you have had such a positive experience with our team and that you are impressed with our homes.
5/5
TrustpilotSuperb service
We went to see houses today and Kelly is smashing. She is patient with us, provides loads of information and takes time to show us all the houses available. Extremely professional and friendly. Thank you very much.
Thank you for taking the time to share your experience. We are committed to delivering excellent customer experience and are happy to hear of the great service you received, Kelly will be delighted to hear your comments.
5/5
TrustpilotLesly was Very Accommodating and had a…
Lesly was Very Accommodating and had a calming nature to her. She was friendly funny and approachable. She made the experience for me and family very enjoyable and nice. The homes were beautiful and she explained every step of the way to us nicely.
Thank you for taking the time to share your experience.
5/5
TrustpilotGreat service, thanks Dylan!
Was a pleasure to be shown around this new development next to Walton-on-Thames Station by Dylan. Easy and quick negotiation, no questions unanswered, just the way I like to do business. Not pushy just very nice indeed! In half an hour we bought our lovely 2 bed apartment and still we know we can ask Dylan for advice on pretty much any aspect of our purchase. Thanks Dylan!
Thank you for taking the time to leave a review. It's great to know Dylan provided such a positive home-buying experience for you.
5/5
TrustpilotIt was a good experience starting from the ambience, space, bus route, clean calm and quiet.
It was a good experience starting from Ms Shaw who did the viewing and talked me through all amenities and schools around the area.It was nice to know that I never felt I would be alone seeing the property had people of same profession and nationality as my self as well.This property is very beautiful and spacious , the environment is calm for families with young children.However the parking is also what needs to be improved on,I know it’s difficult but when we have guests where are they allowed to park .
Thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences and we are happy to hear of the great service you received. Your feedback is important to us, and we will look into your comments so that we can further enhance our service.
1/5
TrustpilotIf I could a rating of zero I would
Writing this on behalf of daughter who is concerned that negativity now will impact completion date, which is only a week away. Misinformed by sales team; site visit a few weeks highlighted some issues - were reassured these would be sorted and on home demo visit would see the quality. Home demo visit yesterday - broken skirting boards, broken door frames, dirty carpets, gaps from floor - base of kitchen cupboards, spotlights not fitted snugly, chips in tiles.. items paid for not fitted. To say they left heartbroken is an understatement. This should be an exciting time for them. No reassurance this time it would be sorted, just redirected to make a complaint under the new homes quality code, which itself states the developers are expected to ensure snags are rectified prior to completion.
Good afternoon Jannine, thank you for taking the time to share your experience. We’re sorry to hear this and would like to look into it for you. We have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your daughter’s development name and plot number and someone will be in touch to help resolve this for you.
5/5
TrustpilotInspiring properties at Curbridge
Ryan at the Curbridge Meadows is very helpful and smiling person. His guidance during our viewing the properties was genuinely explanatory. He spent quite a lot time with us to view the properties and discuss. We are happy overall with the service.
5/5
TrustpilotGreat house
Great house, loved it
Good morning Declan, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and beautiful homes and we're happy to hear that you were impressed with our homes.
5/5
TrustpilotGreat support from Katrina
We recently visited the Cringleford development and were shown around by Katrina. She was incredibly knowledgeable and went the extra mile to help us through the process. We've visited a few developers and she has been by for the most helpful. Thanks Katrina!
Thank you for taking the time to share your experience, Katrina will be delighted to hear your comments.
5/5
TrustpilotWe have had the best experience…
We have had the best experience reserving our new home at Wycke Place, Maldon .From the first viewing Rachel was so friendly and helpful and answered all our questions.Hayley and Shaun then helped us immensely at the reservation stage, and the three of them have made everything a pleasure. They are all very welcoming and are easy to contact which is refreshing. Very excited to move in …
Thank you for taking the time to leave a review. It's great to know that Rachel, Hayley and Shaun provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
1/5
TrustpilotIf I could give a 0 rating I would
If I could give a 0 rating I would I have honestly had the worst experience since moving into my house at the end of August. The aftercare team are the most unhelpful and inhuman people I have ever spoken to. A week after moving into my home I discovered I had a booklice infestation that got worse day by day until they eventually spread across the whole house. They were all over the walls, ceiling and floor. I was hoovering them up 4 times a day and they were just relentlessly coming back. I called sage and crest to speak to them about the problem and was told because this was not a defect they were unable to help. Booklice are caused from damp or mould and unless the root cause is found you cannot get rid of them. I told crest I was worried to leave the house for a week while I went on holiday because the house would’ve been overrun by the time I got back. Again they did nothing to help. When returning from holiday my worries had come true, the kitchen floor, cupboards, window ledge and downstairs toilet where absolutely crawling in them. I called Crest who again refused to come out and have a look and advised me to get pest control out and get a report to identify the cause, which I did at my expense. I got the pest control report which identified the area they were coming from and clarified they’re caused from damp, mould and leaking pipes. They again refused to take accountability and suggested sending someone out to check the extractor fans which was a waste of both my time and theirs. They refused to send a plumber because it wasn’t a defect down to them even though they hadn’t been out the check. After no success I paid for a professional snagger who did a thorough check of the house. As expected, there was in fact a defect with the plumbing and there was a leak in the bathroom everytime the shower is on. Under the bath tub and kitchen counters is loads of insulation that doesn’t need to be there. This is the perfect breading ground for the infestation of booklice. Finally some answers so I can get some help….. no, again even after two reports from professionals stating the cause they refuse to take accountability.The plumber came out and identified leaks in two places in the bathroom which over the last month would’ve been contributing to damp conditions, enhancing conditions for pests. The snagging report found 80+ faults with the house. Staircases out of plumb, walls out of plumb, sound proofing missing between the brickwork in between the houses and so much more. Crest rejected the majority of the faults as cosmetic. In a brand new house I’m not sure how you can reject issues as cosmetic. It Is a matter of fact they’re down to poor workmanship! Chips in the plaster, paintwork not finished or cleaned up, silicone not done properly. When I moved in the patio doors didn’t shut properly. Surprisingly, they did send someone out to this. The tradesman said they can’t have been inspected or signed off as there were fixing parts in the door that should have only been there for transportation purposes. The doors hadn’t been installed properly or adjusted to fit the space. It also hasn’t been siliconed thoroughly on the outside.The new build house has caused me nothing but stress, anxiety and many sleepless nights.I would absolutely avoid Crest Nicholson and Sage Homes
Good afternoon Naomi, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
5/5
TrustpilotThe staff have been lovely and so…
The staff have been lovely and so welcoming!
Good afternoon Breagh, thank you for taking the time to share your feedback. We are committed to delivering excellent customer experience and are happy to hear that you have had such a positive experience.
5/5
TrustpilotCrest Nicholson Windsor Gate, excellent home design
We were looking for a traditional stylish new home. Crest Nicholson has provided us with a stunning selection of gorgeous detached houses with unusually large gardens, no property is over looked and simply meticulous house design. At first, I couldn't exactly imagine how the development is offering anything different. But due to the circumstances (.....) I revisited this particular site. Honestly, I was surprised at the level of the service and quality of the workmanship that has been put in to build those lovely houses. This is beautifully planned living by design, nature and environmental protection all the same.Although I feel I have a great place to live in, I was cautious about making right choice in these market conditions. The developer understood our concerns, we felt supported in every way throughout the house buying process. Very transparent service, safe transactions, overall our development has abundance of offerings for all budget and taste all the same.
Good morning Marina, thank you for taking the time to share your feedback with us. We are committed to delivering excellent customer experiences as well as creating great places for our customers and the environment. We are happy to hear of the great service you received from the team in Windsor, they will be delighted to hear your comments.
5/5
TrustpilotKatrina was extremely helpful in…
Katrina was extremely helpful in answering all the questions I had regarding the property. This has been useful in helping me decide which property and builder I should go for. Crest Nicholson comes as very strong contender for properties at Cringleford Heights.
Thank you for taking the time to share your experience, Katrina will be delighted to hear your comments.
2/5
TrustpilotUnusable solar panels and missing railing after 1.5 years
We bought a property at Morton Park and moved in last April. It came with a PV system apparently at the request of the council. One and a half year later, the solar panels are still unusable because they asked us to switch the system off but have not been able to arrange a safety check, not to mention the missing MCS certificate and DNO letter, and the missing railing which they kept saying they were going to install after 1.5 years.
Good morning, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
5/5
TrustpilotWelcoming and supportive …
Bev is very welcoming and has been supportive throughout so far. Questions are answered with speed and Bev always keeps me informed. Bev is also a familiar and trusted face for us having realised on our 2nd visit that Bev had sold us and supported in our first property buy 10 years previously.
Thank you for taking the time to write a review, we are thrilled to her of your experience with Bev.
5/5
TrustpilotExcellent service
Lauren and Brooke of Crest Nicholson on Colwell Green, Witney we’re very welcoming and efficient and made the whole process of purchasing my new build home go very smoothly. Everything was carefully explained and their support and help is ongoing which is good to know. Looking forward to moving into my beautiful house on a lovely development.
Thank you for taking the time to share your experience, Brooke and Lauren will be delighted to hear your comments.
5/5
TrustpilotReserved our home at Bilham Lawn on…
Reserved our home at Bilham Lawn on Saturday, having been interested in Finberry for a couple of years. Great sales staff, knowledgeable and patient, meant we could get exactly what we needed to choose our forever home. Thanks to Tina in the sales office for her help! We’re delighted!
Thank you for taking the time to leave a review, Tina will be delighted to hear your comments.
5/5
TrustpilotDanielle - credit to the Crest team!
We haven’t had the chance to move into our new home yet but we are almost there and we would not have got to this point without Danielle from Crest! Our buyer’s solicitors are the absolute worst and if it wasn’t for Danielle we would not have been moving in this week, 6 months of Danielle constantly chasing everyone for us, she never gave up! If you ever need a job doing get Danielle to do it, she’s amazing, a goal-driven individual and a credit to Crest’s team.We can’t wait to move into our beautifully built new family home, we will have so much space, the room layout is fantastic for a four bed house, we all have good size rooms and finally we have a garden for the dog! Our forever home!
Good morning Gemma, thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Danielle, she will be delighted to hear your comments. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
1/5
Trustpilot3 years I’m leaving in one of the brand…
3 years I’m leaving in one of the brand new home made from crest and I’ve already spent around 3k to fix all the issue made from them, ceiling scraped door not closing and scraped all the wall near to it and all the time I keep calling them and the answer is always the same : someone will come and I’m still waiting from 3 years and now that I’m still waiting for a door to be repaired and they keep pushing forward they said they are sorry but I’m out of warranty, absolutely a joke I will personally advice to do not trust them based on my personal experience
Good morning, thank you for taking the time to share your experience. We’re sorry to hear this and would like to look into it for you. We have sent you a request via Trustpilot for more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Crest Nicholson's Alrewas office has 1,341 reviews across two platforms: 15 on Google, 1,326 on Trustpilot (across the whole business).
Crest Nicholson Alrewas is rated 4.0 out of 5 across all 1,341 reviews, and 3.8 out of 5 on Google from 15 reviews.
Crest Nicholson Alrewas, Salters Green Way, Alrewas, DE13 7AW.
