Trusted Agent profile · Alrewas
★★★★★
1,344 reviews across 2 platforms
Salters Green Way, Alrewas, DE13 7AW
Crest Nicholson's office in Alrewas, at Salters Green Way, is rated 4.0 out of 5 across 1,344 reviews on two platforms, including 15 Google reviews rated 3.8.
Every review we hold for the Alrewas office, from every platform, shown as written. First names only.
5/5
TrustpilotReserved our home at Bilham Lawn on…
Reserved our home at Bilham Lawn on Saturday, having been interested in Finberry for a couple of years. Great sales staff, knowledgeable and patient, meant we could get exactly what we needed to choose our forever home. Thanks to Tina in the sales office for her help! We’re delighted!
Thank you for taking the time to leave a review, Tina will be delighted to hear your comments.
5/5
TrustpilotExcellent service
Lauren and Brooke of Crest Nicholson on Colwell Green, Witney we’re very welcoming and efficient and made the whole process of purchasing my new build home go very smoothly. Everything was carefully explained and their support and help is ongoing which is good to know. Looking forward to moving into my beautiful house on a lovely development.
Thank you for taking the time to share your experience, Brooke and Lauren will be delighted to hear your comments.
5/5
TrustpilotDanielle - credit to the Crest team!
We haven’t had the chance to move into our new home yet but we are almost there and we would not have got to this point without Danielle from Crest! Our buyer’s solicitors are the absolute worst and if it wasn’t for Danielle we would not have been moving in this week, 6 months of Danielle constantly chasing everyone for us, she never gave up! If you ever need a job doing get Danielle to do it, she’s amazing, a goal-driven individual and a credit to Crest’s team.We can’t wait to move into our beautifully built new family home, we will have so much space, the room layout is fantastic for a four bed house, we all have good size rooms and finally we have a garden for the dog! Our forever home!
Good morning Gemma, thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Danielle, she will be delighted to hear your comments. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
1/5
Trustpilot3 years I’m leaving in one of the brand…
3 years I’m leaving in one of the brand new home made from crest and I’ve already spent around 3k to fix all the issue made from them, ceiling scraped door not closing and scraped all the wall near to it and all the time I keep calling them and the answer is always the same : someone will come and I’m still waiting from 3 years and now that I’m still waiting for a door to be repaired and they keep pushing forward they said they are sorry but I’m out of warranty, absolutely a joke I will personally advice to do not trust them based on my personal experience
Good morning, thank you for taking the time to share your experience. We’re sorry to hear this and would like to look into it for you. We have sent you a request via Trustpilot for more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
1/5
TrustpilotWe are on the Kingsmead Development in…
We are on the Kingsmead Development in Faversham, Kent. There are ongoing building issues regarding the fence directly behind our plot. We spoke with the site manager regarding this and he came to our garden. Our 7 year old autistic son was playing with his water gun while my husband and himself were having a conversation. Our son was squirting water at me and ended up squirting the site manager as well. He then proceeded to say “YOU CAN’T CONTROL YOUR CHILDREN” First of all, this is HIS GARDEN. Second, he’s an autistic child trying to have fun IN HIS OWN GARDEN. He has no right to say any of that nor was that called for. I WANT THE MANAGING DIRECTOR
Good morning Steffi, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed this on to the relevant team who will contact you regarding your comments.
5/5
TrustpilotNine Acres, Tiptree
Our house is not yet complete, so this review is solely for the service provided by Carol Judd at the Nine Acres development in Tiptree. Carol has been professional, informative and a general delight in managing our house purchase. Any query we have, she knows the answer and has been there every step of the way. Thank you Carol for making this process as stress free as possible!
Thank you for taking the time to leave a review. It's great to know that Carol provided such a positive home-buying experience for you, we will pass your feedback onto our Eastern team.
1/5
TrustpilotI do not recommend Crest to anyone
I do not recommend Crest to anyone. I wonder if the bad reviews get taken down? Their customer service is shocking, 3 years down the line we still have big snagging that needs dealing with. Bubbling in the flooring was supposed to be fixed a few months after entering the property!!Currently we have works in the development digging up the paths. I wouldn’t mind if we were told. Especially as it’s happening right outside my house blocking my pathway. Creat haven’t let us know our path will be out of action! What would happen if I was in a wheelchair? I wouldn’t be able to get out as my path would be blocked. What a joke!! Health and Safety checks done?? I could go on, but I’m exhausted by Crest. We will not be buying from crest again.
Good afternoon Victoria, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding the issues you've raised.
1/5
TrustpilotCrest Nicholson- Amplius- Castlefield…
Crest Nicholson- Amplius- Castlefield Park Harlington
Good morning Katarzyna, we’re sorry to hear this and would like to thank you for taking the time to share your experience. We have passed your feedback to the relevant team who will contact you regarding your comments.
5/5
TrustpilotOur experience with the Claybourne
Our experience with the Claybourne development has been excellent. We would like to give a special mention to Lesley in the sales office and Darren the site manager as they have both supported us throughout the whole process, responding quickly and efficiently to any questions or queries we have raised. We would thoroughly recommend the Claybourne development to anyone looking for a high quality new build. Colin and Chris Osborne
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
TrustpilotChelsea at Aspen Grange Stowmarket was…
Chelsea at Aspen Grange Stowmarket was very polite, helpful and informative and listened to our property needs, we left the site feeling that we had lots to talk about and options to consider Many Thanks
Thank you for taking the time to share your experience.
5/5
TrustpilotSiobhan was amazing
Siobhan was amazing. Even though we didn't have an appointment she still managed to squeeze us in . She was also very welcoming and took her time explaining everything in details. Would definitely recommend.
Thank you for taking the time to share your experience.
5/5
TrustpilotSally was excellent!
5/5
TrustpilotKegworth Gate
Nikita at Kegworth Gate has been amazing. She's always at the end of the phone or an email should we have any questions or worries and can never do enough. I also really like how we receive weekly email updates on the progress of the build - maybe you could go one further and attach a photo? I hope everything continues to go this smoothly!
Thank you for taking the time to leave a review. It's great to know that the team provided such a positive home-buying experience for you, we will pass your feedback onto our Midlands team.
1/5
TrustpilotDon’t buy a Crest Home! Poor quality and they won’t fix issues should they arise after the property is completed. They are willing to wash their hands of any after sales issues. Poor customer service.
Crest developed a set of town houses where most of the houses have issues with their roofs. Since I purchased the house the roof has had issues, in year 2 and 4 they came to try and fix it. Now in year 5 the roof continues to leak. They have basically told me to get lost and work it out with insurers. They took over 6 months to consider my emails and NHBC reports and washed their hands of it all whilst the leak got worse and progressed to mould and internal damage. They have not been interested in assisting in rectifying the problem which has been since day 1 and due to poor work and quality of work. Extremely poor customer - they fob you off to NHBC who offer 1/4 of what it would cost to fix the problem. Many in my development have had issues with Crest; best not to buy from them and to go with a reputable company. I CANT RESPOND to the Crest comment below (can’t find the function to); but I have not received any request for more information as they have stated. Since I have bought a home from you - you can find me on your customer service info @Crest
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
5/5
TrustpilotImpressive product
Nikita Collington is a wonderful lady in the Kegworth Gate office. There was no pressure to buy just a guided tour and clear explanation of what was available. I liked everything I saw. I am buying!
Thank you for taking the time to share your experience.
4/5
TrustpilotExcellent sales experience but pathetic after sales and snags not fixed
Reduced my 5 start rating to 1 star because after sales experience nose dived. Snags not fixed and it's close to 6 monthsMultiple appointments but my kitchen refrigerator has no doors - it's been 6 months and I keep getting appointment every 45 days. Technicians come and mention that they were not correctly briefed and can't fix. ---------------Reserved property at Hansford Park and the sales experience so far has been excellent. Full marks to Katie for great communication, prompt response to any enquiry. From start to now we were helped along the process - understood all our requirements and gave good suggestions.
Thank you for taking the time to share your experience. Katie will be delighted to hear your comments.
5/5
TrustpilotAs first time buyers we didn't really…
As first time buyers we didn't really know the process or what to do, but Lesley at Claybourne has been brilliant guiding us through the process and answering all our questions! We have reserved "The Elmswell" in Steeple Claydon and can't wait to move in in the next couple of months.We would definitely recommend Crest Nicholson especially as first time buyers as it's been a seamless process throughout!
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you, we will pass your feedback onto our Chiltern team.
5/5
Trustpilot10/10 aftercare from Bristol Crest Nicholson team
We have been extremely happy with our experience with Crest Nicholson, particularly the aftercare service since moving into our new home.
Good afternoon Charlotte, thank you for taking the time to share your feedback with us. We are happy to hear that you have had such a positive experience with Lisa and the team in Bristol. Thank you for choosing Crest Nicholson and we wish you many happy years in your new home.
5/5
TrustpilotWalton court gardens
Hi had the most lovely support from Melissa and Danielle I was not sure if they were pressurising me to hurry up the purchase at first but once they realised I wanted it they couldn’t do enough to help me and iron out the issues that came along with solicitors and the agents Basically they did it for me I’m truly grateful and they were there They were so sweet and kind to me After divorcing it’s tough and daunting buying solo They were great!!!!Thanks girls !!!
Thank you for taking the time to share your experience. We're pleased to hear of the excellent service you received from Melissa and Danielle, they will be delighted to hear your comments. Thank you for choosing Crest Nicholson, we wish you many happy years in your new home.
5/5
TrustpilotBecky and Katie at Crest Nicholson
Becky and Katie at Crest Nicholson, Kilnwood Vale were so helpful, knowledgable and supportive from the moment we booked our first viewing with them. They made the experience far easier and friendlier than we had anticipated, they also shared our excitement once we had reserved our perfect property. It is great to have them as part of the journey to buying our first home.
Thank you for taking the time to leave a review. It's great to know that Becky and Katie provided such a positive home-buying experience for you, we will pass your feedback onto our South team.
5/5
TrustpilotGreat service
Lesley the sales lady at the new Claybourne development in Steeple Claydon, Buckinghamshire was absolutely fabulous. She was informative, objective and had a great knowledge of the houses on offer. When she had a problem with her car, prior to our appointment, she alerted me immediately and despite everything still ended up getting to the site for our meeting. She is a real credit to the company.
Thank you for taking the time to leave a review. It's great to know that our team provided such a positive home-buying experience for you.
1/5
TrustpilotWorst decision ever made with Crest…
Worst decision ever made with Crest Nicolson The Fernhust. Eight months into our property with numerous overdue snagging, garden drainage and flooding issues not being able to use our property to the full extent to which we paid for in full with zero responses or accountability from the site team, customer service manager and all senior members including the CEO who all fail to acknowledge customer requests and arrange for issues to be resolved. They fail to reply with our garden being unfit for purpose, our upper floor creeks and squeeks with no resolve, they cant even change our kitchen sink leaky tap with a tradesman within a reasonable time frame and having to wait over 10 days only to be told upon installation the tap is wrong. We were offered free additional kitchen units to be installed, only to be told on the day after nine weeks of ordering, they cannot fit due to pipeing work behind the walls. This is such an unprofessional and cowboy of a company. I cannot comprehend how they are now charging over a £1m + for their new site in Windsor for a lower class builder. Evidence and written email trails are upmost importance as we will be raising the compliant further to NHBC and the new housing ombudsman. I also need to mention their workforce is like a conveyer belt. You never know who is incoming or outgoing. No information is passed, lack of communication is non-existent.
Thank you for taking the time to share your experience. We’re sorry to hear this and would like to look into it for you. We have sent you a request via TrustPilot for some more information so we can identify the best team to help you and pass on your feedback. Please do include your address and contact details and someone will contact you regarding your comments.
5/5
TrustpilotThe Rowans, Monksmoor Park, Daventry
The Team at Rowans Monksmoor Park Daventry have all been super helpful, especially Sam! They have answered all our questions with patience, made us feel at ease with the whole process and given us all the information we have needed along the way! We are greatful for all that they have done for us so far and look forward to having our home completed! Thank you all.
Thank you for taking the time to share your experience. The team will be delighted to hear your comments.
1/5
TrustpilotCustomer Setvice?
Adding to this miserable state of affairs with Crest Nicholson’s so called customer service, I’m afraid this is symptomatic, usual behaviour from Crest. I have suffered with repeated non responsiveness over the last 8 years dealing with customer services, regardless copying in senior management. I typically have to follow up on communications at least two times before I do get any response, sometimes receiving a very curt reply - great customer service! It has become very hard to gather strength to have to deal with them as I know it’s like hitting the proverbial brick wall and to my detriment I give up before I even get started. Thank goodness we have, for the first time, a decent management company who is willing to intervene to face off to Crest on occasion.
Thank you for taking the time to share your experience, we have sent you a request via Trustpilot to ask for more information so we can look into this.
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