Trusted Agent profile · Alresford

Hellards Estate Agents Alresford reviews

★★★★★ Excellent

156 reviews across 1 platform

11, Broad Street, Alresford, SO24 9AR

Hellards Estate Agents's office in Alresford, at 11, is rated 4.9 out of 5 across 156 reviews on 1 platform, including 156 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.

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4.9 / 5

156

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Hellards Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Alresford office, from every platform, shown as written. First names only.

5/5

Google

Hellards handled the sale of my late parents’ house with both sensitivity and speed. They advised us on how best to present the property and lined up potential buyers in advance of marketing. Viv was excellent throughout and secured an asking price offer within a few days of the property going on the market. Would highly recommend.

Sue · 19 December 2025

Agent replied · 26 December 2025

We enjoyed working with you to get the marketing right for this lovely house. I’m so glad you were pleased with the result and thank you for the glowing review of Viv and the Hellards team.

5/5

Google

We signed up at Hellards over a year ago. We have had a difficult year as we lost two buyers close to exchange and we finally sold after accepting a third offer. There was quite a difficult chain when we eventually sold and the whole process became quite demanding upon us. Hellards were with us all the way and never gave up trying to help us even at the most difficult moments. Liane and Viv both went above and beyond to help us cross the finishing line and we are very grateful. Everyone else at the office helped us when needed and Gordon showed enormous patience and calmness. I would most certainly recommend Hellards if you are buying or selling in the area.

David · 5 April 2025

Agent replied · 18 May 2025

Thank you so much for these kind words, David. It certainly has been a rollercoaster ride, and I think we’ve probably all got a few more grey hairs along the way! I’m thrilled that we eventually got the sale exchanged, and that you are finally able to move ahead with your plans… Thank you, once again!

5/5

Google

I signed up with Hellards to sell my house and the market was unpredictable, facing an economic crisis, with interests rate increasing as well as the cost of living. However the positive attitude from the team was very supportive and encouraging through this tough time. The Hellard’s team, certainly went to every endeavour to market and communicate with me on every detail of the sale. Thank to you all and especially Liane, whose professional conduct was brilliant. I would highly recommend Hellards - A wonderful team in Alresford.

Kirsten · 17 November 2024

Agent replied · 8 December 2024

Thank you for your belief in us over the last year or so. It’s been a rollercoaster ride, but I’m so pleased the house has now sold, and you can move on with your plans. Thank you for the great review of the service you received, and for mentioning Liane, who does an amazing job with progressing our sales.

5/5

Google

After losing my Dad last year I asked Hellards to help me sell my dads flat. I’d moved away from the area a long time before and needed more help than most due to location difficulties. Viv has been amazing - we had a couple false starts but Viv has always remained constant with regular contact and updates. Viv has gone above and beyond the responsibilities of an estate agent and taken a personal interest in helping to get this sale over the line. Its been a very long time since any person or business has made such a difference to me and my family and left such a positive impression. What a joy to work alongside such a kind and professional team. On a personal level, I couldn’t be more grateful 🙏

Louise · 24 September 2024

Agent replied · 24 October 2024

I’m delighted that exchange has now taken place, Louise. Thank you so much for your kind comments, which are really appreciated.

5/5

Google

Viv and the Team helped us find our new home and sell our previous home. From start to finish all at Hellards were supportive, helpful and informative, dealing with difficult situations and handling all our queries and requests during the moving process. No move is ever smooth and without challenges but the whole team worked hard to make it happen for us. Thank you all and especially Viv who was our lead contact who kept us updated and was always available and kept us going.

Karl · 24 September 2024

Agent replied · 24 October 2024

Thank you so much, Karl. It was definitely a journey, but we got there in the end. I’m pleased to hear you are now settling into your new home. I’ll pass on your kind comments to Viv and Liane.

5/5

Google

We were so pleased with all the help and advice we received from Team Hellards when selling our Alresford property recently. They guided us through this stressful time, keeping us updated every step of the way. We had a good number of viewings over the short time we were on the market. They found the ideal young family who can now grow and enjoy our home as we did over the last 25 years. We highly recommended Hellards.

Suzanne · 16 March 2026

Agent replied · 16 April 2026

Thanks for the great review, Susie. I’m so pleased the sale of your home in Alresford and onward purchase went so well.

5/5

Google

Viv was great when we contacted her regarding our property search. She was genuinely interested in finding our next home for us. Her knowledge of the area is amazing and we wish her and the team all the best. Hellards really stood out amongst the many agents we contacted and we would 100% recommend them!

John · 25 July 2025

Agent replied · 12 December 2025

Thank you for your wonderful review, John - Viv is a great asset to the company and a key member of the team. I’m pleased to hear you have now found a property to buy, and we wish you well with the move!

5/5

Google

I couldn't speak more highly of Viv and the team at Hellards who worked over a period of months to find the right property for my mum. Unlike many agents, there is a genuine sense of care and duty to both the vendor and buyer. Throughout the whole process from viewings to offer and completion, Hellards were responsive, diligent and always on hand to answer questions. Would highly recommend to anyone looking to buy or sell in the area. Thank you again Viv and team! :)

Louis · 3 August 2024

Agent replied · 24 August 2024

Thank you for taking the trouble to give the team at Hellards such a glowing review. We all hope your mother will be very happy in her wonderful new home!

1/5

Google

This is the worst estate agent I have ever come across. They do not care for human welfare, only money. There was mould through the property, me and my partner and I were renting. They did nothing to solve the issue. The day we moved into the property, it was filthy it needed a professional clean. Now we have moved out of the property, and they haven't given our deposit back. It has been over the two weeks, still nothing. Please avoid this estate agents They lie and will not respond to any emails. They have zero regard for human life. Ian, the owner or manager, admitted that to resolve the mould issue is far too expensive.

Tom · 25 July 2024

Agent replied · 24 August 2024

Hello Tom, I’m sorry to hear that you were unhappy with the condition of the property you rented via Hellards. As the owner of the business, I take this sort of thing very seriously, and have looked into the issues in some detail before responding to you. I note from our records that the property was redecorated and professionally cleaned prior to you moving in. Unfortunately, when you vacated, the property was left in a somewhat poor state and, at your request, we are now waiting on your chosen cleaner to contact us to arrange access. Clearly, the deposit cannot be returned to you until this is sorted out. We have a record of a few minor items that were noted at the time of you moving in, most of which were acted on swiftly. Mould was not noted to be present in the house at the time of you moving in. Presumably, if it had been there, you would have mentioned it at the time. Mould in properties is more often than not caused by condensation in kitchens and bathrooms, and you were given guidelines regarding the prevention of mould prior to moving in. Further information was then provided to you on this subject when you subsequently alerted us to the formation of mould on the ceilings. Our recommendation to all tenants is to open windows after baths/showers and cooking to allow air to circulate around the home. The poor condition of the property when you vacated was exacerbated by the apparent presence of a dog. Under the terms of the tenancy which you entered in to, pets were specifically excluded. This was explained to you when you asked for the landlord’s permission, which she refused. Finally, it would have been helpful if you had taken the trouble to clear the garden and bin of dog faeces on vacating the property.

5/5

Google

We’ve had a fantastic experience with Hellards Estate Agents. Their approach has been genuinely personal, they’ve taken the time to really understand what we’re looking for and are clearly focused on finding us the right property, rather than just sending us a catalogue of listings. Rosanna and Viv in particular have been incredible: proactive, thoughtful, and a real pleasure to work with. We feel truly supported throughout the process and couldn’t recommend them more highly.

Olly · 16 March 2026

Agent replied · 16 April 2026

Matching properties to buyers is what we endeavour to do, and I’m so glad you are working closely with Rosanna and Viv in that regard - hopefully you’ll find your dream home soon!

5/5

Google

From Front of house right through to clinching the deal Hellards does a very professional job. A special thank you to Viv whose friendly enthusiastic approach enticed me to getting a valuation, to Nicky who found a buyer right though to Liane who continually kept me informed and up to date keeping me sane from offer to exchange! I thoroughly recommend the whole team who provide an excellent service and go the extra mile to be helpful and make the process easy.

Jools · 15 June 2024

Agent replied · 15 June 2024

Thanks Jools - it was a pleasure working with you, and I’m delighted we got the exchange of contracts done today! All the very best for your move, and thank you for the glowing review of the sales team.

5/5

Google

The team at Hellards were fantastic throughout the process of selling a property. I am typing this as I feel it may help someone else in the same position as me, I was selling my late fathers property which initially was in probate and that in itself can be a quagmire to navigate. Towards the end of the sale we had some personal circumstances that came into play and Hellards were extremely understanding, respectful & sensitive while maintaining professionalism throughout. I highly recommend them and can't thank them enough. My warmest regards to all the team on behalf of myself & my sister.

Steven · 16 January 2026

Agent replied · 16 April 2026

Thank you, Steven, for taking the time to send us this positive review, which I’ll share with the team.

5/5

Google

The whole team at Hellards has been fantastic when managing our sale and purchase!! Viv and Liane were super helpful, encouraging and polite every step of the way with everything that came up!! Right from selling our house well through to …

Dipesh · 16 July 2025

Agent replied · 9 September 2025

I’m so glad that you have now moved into your new home, and thank you very much for your recommendation and kind words about our wonderful sales team!

5/5

Google

Hellards have been fantastic when completing on our recent purchase. Pro-active when searching and responsive with queries. Rosanna was a source of great practical and emotional support in particular! Cannot recommend highly enough.

Simon · 13 October 2025

Agent replied · 12 December 2025

I’m delighted to hear that you were pleased with your recent buying experience via Hellards. Rosanna and the rest of the team take a genuine interest in finding the perfect property for buyers. It’s always nice to hear from clients after their move - thank you!

5/5

Google

Viv has been incredibly supportive towards our house search in a difficult market and we have been particularly impressed by the care she has shown to us and the vendors. 5-star. Thank you.

Matthew · 13 October 2025

Agent replied · 12 December 2025

Thank you for your kind words, Matthew. I know that Viv and the team will continue working hard to pinpoint your perfect next home. Your comments are much appreciated!

5/5

Google

We were fortunate enough to find our forever home listed with Hellards, so we decided to simplify the process by also entrusting them with selling our current house. It turned out to be a fantastic decision! Our experience with Hellards has been nothing short of exceptional, as they provided us with an incredibly professional and friendly service. When it came time to photograph our house for the listing, Viv went above and beyond. Despite me being away in Germany for work and my wife having our two young children with friends over, Viv didn't mind at all. In fact, she helped tidy up toys and took fantastic pictures that truly showcased the best features of our home. Once we had a buyer and the sale was agreed upon, we were introduced to Liane, who took care of us like gold. Liane maintained regular communication, ensuring that we were always aware of the progress every step of the way. She also proactively liaised with all the solicitors involved, effectively addressing any queries and facilitating fast responses. The transparency and efficiency provided by Liane made the entire process easy, stress-free, and an absolute pleasure. We wholeheartedly recommend Hellards to anyone in need of an estate agent. Their exceptional service, combined with their professionalism and friendliness, made our experience truly remarkable.

Alessandro · 20 August 2023

Agent replied · 15 June 2024

Thank you so much for the glowing review, which I will pass on to the team. We try to deliver on our promises, where possible, and I’m delighted you were happy with the service you received.

5/5

Google

My experience of finding a property with Hellards has been fantastic! Very personal treatment and genuine care from start to finish. After dealing with many more incompetent estate agents than I would ever have wished to, Hellards has been a genuine fresh air. Rebecca was fab with a couple of viewings I had and Ian has gone out of his way to get me from viewing to offer to contract in two days. Over the moon! Don’t hesitate to find a property with Hellards!

Robert · 24 February 2025

5/5

Google

We have had a great experience with Hellards - Viv and the team really understood what we were looking for and even when we wanted to see unsuitable properties, they showed us round with enthusiasm! We have found the house we were looking for in the location we wanted and we both wish to thank everyone for their professionalism and kindness.

Della · 3 August 2024

Agent replied · 24 August 2024

I'm so pleased that you have now found your dream property! Thank you for your comments about your positive experience buying with Hellards, which I will pass on to Viv and the sales team. We'll try to get the exchange through as swiftly as we can!

5/5

Google

2023: Hellards were great when I bought my home in 2019 so they were they obvious people to go to when I decided to downsize and sell my house. It was a tough market but thanks to the efforts of Viv and the whole sales team we were successful in finding a buyer. The exchange of contracts and completion turned out to be more complicated than we had expected but Liane put a huge amount of work into it for at least 2 weeks and finally managed to resolve all the issues. A big thank you to Liane, Viv, Gordon and everyone involved. You did a fabulous job. 2019: Hellards were the agents when I bought my home in Alresford. The whole team was very helpful, knowledgeable and friendly. Rebecca was amazing at showing the house and promoting the community, which helped me to make up my mind, and Liane was always there to answer questions and sort out issues once the process began. Everything from start to finish went very smoothly. Thank you to everyone who was involved.

MJ · 16 June 2023

Agent replied · 15 June 2024

I am delighted that your recent move went so well and that you are settling in so well - thank you!

5/5

Google

We cannot thank the team at Hellards enough for their friendly, professional and impeccable service from beginning to end. They all went above and beyond to not only sell our home at the best possible price but also cared about us securing our new home and future happiness. Hellards' considerate approach ensured it's been a smooth and stress-free process, which is a rarity when it comes to moving house! We cannot recommend Gordon and his team highly enough and wish them all the very best for the future.

Petra · 16 June 2023

Agent replied · 15 June 2024

We’re so glad the sale went smoothly, and thank you for your kind words about our amazing team. Good luck with the move on the 14th!

5/5

Google

Great team with excellent communications and a dogged determination to overcome obstacles to success. Many thanks to Viv and Liane particularly for succeeding with both our house sale and purchase.

Ian · 21 July 2025

Agent replied · 24 August 2025

Thanks so much for taking the time to give us this great review, Ian. I’m pleased you have now moved into your new home!

5/5

Google

Hellards have recently helped us with our sale and purchase and they have been fabulous, Liane was working on the sale and purchase for us and was a pleasure to deal with, always friendly, helpful, informative and nothing was ever a problem. These things can be super stressful, but she took it all away and we are now in our lovely new home and very happy. Thank you Hellards 😊

Kathryn · 19 September 2023

Agent replied · 15 June 2024

We’re delighted the sale of your home went so smoothly, enabling you to move to your new, larger home within the town. Thank you for taking the time to review our services, and for acknowledging Liane, who is a real asset to the team. Wishing you well in your new home!

5/5

Google

I've used Hellards over a number of years from right when i began renting to buying my first home, selling that and purchasing my second home recently. They have always been very professional, helpful, friendly and have great knowledge of the local area. Darren & Liane were fantastic with my recent sale/purchase and were always quick to answer my questions and give me any support i needed. If you are in Alresford or the local area, I would highly recommend Hellards.PositiveResponsiveness, Professionalism, Value

Lizi · 25 August 2022

Agent replied · 15 June 2024

Thanks for finding the time to say these kind words about us, following your recent move. I am so pleased to hear that things went well, and hope you will both be very happy in your new, larger home. Best wishes, Gordon

5/5

Google

I am really happy with our first home in the UK, I cannot do it without the help of the great team in Hellards, especially Carey, Liane, Darren and Rosanna, so professional and extremely reliable. As a buyer I am surprised to receive such high level of service from the beginning to the end, Carey has recommended the right property to me after my 2nd visit in Alresford, and the buying process is so smooth that Liane is very proactive to speed up for me. I will definitely use them again if I have the chance, highly recommended!PositiveResponsiveness, Quality, Professionalism

Michael · 25 August 2022

Agent replied · 15 June 2024

Many thanks for taking the trouble to write these nice words about your experience with the team at Hellards. We were happy to help with your property search and are delighted that you have now moved in. We hope you will be very happy in your new home!

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Read Hellards Estate Agents's Google reviews

Questions about Hellards Estate Agents Alresford

How many reviews does Hellards Estate Agents Alresford have?

Hellards Estate Agents's Alresford office has 156 reviews across 1 platform: 156 on Google.

What is Hellards Estate Agents Alresford's rating?

Hellards Estate Agents Alresford is rated 4.9 out of 5 across all 156 reviews, and 4.9 out of 5 on Google from 156 reviews.

Has Hellards Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: Hellards Estate Agents, Alresford won Trusted Agent.

Where is Hellards Estate Agents's Alresford office?

Hellards Estate Agents Alresford, 11, Broad Street, Alresford, SO24 9AR.

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